Plusnet Outage Report in City of London, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map Near City of London, Greater London, England
The most recent Plusnet outage reports came from the following cities: Streatham, Wood Green, Welling, London, Islington, Hackney, East Ham, Holborn, Croydon, Harringay, Hounslow, Thamesmead, Leyton, Tower Hamlets and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Streatham |
Internet | |
| Wood Green |
Wi-fi | |
| Streatham |
Internet | |
| Welling |
Internet | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Ttt
(@tianamaydawson) reported
Fancy @Plusnet refusing to make a payment plan for a last payment? And being encouraged to let the debt collectors contact me to make a plan with them + 25% service charges. Sick joke. Awful company
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Jacob
(@Jacob97106277) reported
@Plusnet Sort the prices out lads. How's it fair for WiFi to increase by £6 then a few month later increase by the same amount? Meanwhile new customers get it for £22. You never mention prices rise until a couple of days before and try make me pay £100+ to cancel my WiFi. Jeezy peeps man
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The Curse of Cedric
(@thatcedric) reported
@pipmadeley I've had 2 providers fail to repair broadband. (neither of them Plusnet though) I left both of them (one mid contract, they didn't pursue it). My BT broadband has yet to fail in 8 years. I have unbreakable, the connection has dropped but the 4G backup kicks in.
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Pip
(@pipmadeley) reported
@thatcedric Giving Plusnet the benefit of the doubt and a month to solve it. Of course the problem could well be affecting everyone else in the area across different ISPs but we're probably the only ones usually awake at that time. Definitely needs investigating though.
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DeeCee
(@DeeCee65058630) reported
@HelenAshby72 Ours with Plusnet was easy. It even suggested making a cup of tea whilst waiting for it to find its signal. My kind of manual. Good luck.
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Emma McDonald
(@_EmmaMcDonald) reported
@Plusnet I have a phone plan with you and have lost my SIM card, however to get a replacement SIM I need to call you which obviously I can’t do without a SIM. Please can you help?
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Pip
(@pipmadeley) reported
@Plusnet Afraid I no longer have a home phone with which to check. Openreach engineer passed line yesterday with almost negligible FEC errors being reported. Nothing to suggest line would suddenly become noisy at night. Has the possibility of an issue at the exchange been explored?
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Paul E Cunningham
(@PaulECunningham) reported
@Plusnet strange that no one except Plusnet has trouble getting through on the landline provided by Plusnet
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Lee Munday
(@muns80y) reported
@Plusnet Just an update from me regarding @plusnet specifically for @Ofcom about how customer refunds are not issued after 4 months and many promises! Someone please fine this **** show of a firm. Best customer service! What a joke. Don’t use them people.
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theblubster 🇬🇧🏴
(@theblubster) reported
@hello_im_kris @virginmedia Kicked them into touch 2 yrs ago, fed up of extortionate price increases without improvements to service. Constant drop outs and poor tech support. Went with Plusnet for half the price and no hassles...