Plusnet Outage in Hillingdon, Greater London, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

Plusnet went down exactly at midnight... :/

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴

@Plusnet has @didoharding taken charge of your service?

@Plusnet Please don’t give me the “we are sorry, DM me your details” crap. Just sort it out and give me the the service I’m paying for

@Plusnet hi I'm a customer who's been without internet for a week. I've done all the tests as per your website. No live chat is available, you don't answer the phone, and I've DM @plusnethelp , as well as tweeting them. Any danger of anyone responding ever?

@TalkTalk been with you 4 months now this is the worst broadband we have ever had, we're all having to use our own data because the signal keeps dropping off, engineer has been round, umpteen calls to you for support and still not any nearer, we will be going back to @Plusnet

@Plusnet such awesome service no working broadband for 30+ days have been listening to music for last 15 min trying cancel - please explain to me how you got those awards - for customer satisfaction #fail

@Plusnet please fix your connections as I keep getting lagged out on my games

@Plusnet hello I'm having trouble finding an answer to when I will be sent my promotional prepaid credit card for signing up.

@Plusnet @plusnethelp could you explain why my internet has been cut off a month before my moving date? Your team have now said I cannot get internet back for at least a week. Due to your mistake I will be having 0 income. Shocking service without any urgency to get this resolved

Right what is happening with my Playstation? Hasn't been able to connect to the internet since 6pm last night. @PlayStationUK help please. It's either the playstation or its @Plusnet WiFi however it is working fine on all other consoles and devices. Someone help please

@Plusnet BB connection very unstable in last 3 days. Morning mainly. South london.