Plusnet Outage in Rickmansworth, Hertfordshire, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴

I'm paying nearly 700 a month to live in a flat with Plusnet internet. I don't care how first world of a problem this is, that's just criminal

@Plusnet don't suppose you know if there are any issues in the Hounslow area?

@Plusnet @plusnethelp Hello, the power, broadband and internet lights on my router are constant green but the wi-fi light is off and my devices are not picking it up. Are you having any known issues? Any advice? Was fine a few hours ago.

Round at @jmereynolds and his @Plusnet broadband has just ****** up my Pokémon playing. apparently it's been dropping all week but @plusnethelp not responding. Is it 5 days on the trot of poor service & you can cancel the contract?

@OpenreachHelp No Internet since Thursday and Plusnet saying that your engineering works are to blame. Update please, currently being forced to travel to work against advice. Problems happen, needs communication. West Norwood, please update asap as to an ETA for a fix.

Is there any business more depressing than plusnet, its entire premise being the decline of the north as an industrial hub, with local employment prospects increasingly dominated by call centres such as their whitelabelled EE service...oh Yorkshire what has happened to thee?

@KateSlaterPR @Plusnet I have had a poor experience also, submitting a complaint in writing.

@plusnethelp @OpenreachHelp @Plusnet please can somebody explain why we received a letter from Openreach to say they would be attending our property yesterday 24/10/20 to fix our telegraph pole which had fallen down. Yet nobody turned up. 12 houses without any service since 19/10

@Plusnet @Ofcom can you explain to me why I am not receiving my guarantee download speed of 57mbps. I now pay full contract price. What are you going to do about me not receiving a paid guarantee service.

@Plusnet has @didoharding taken charge of your service?