Plusnet Outage in St Albans, Hertfordshire, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Extremely disappointed by @Plusnet customer service. Unprofessional internet provider

@SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

@Plusnet I have had no phone service for hours no Internet I need help now. Used a friend phone earlier just to get lied to by you

@Plusnet we don’t have any Wi-fi but our router is fine. Is our @OpenreachHelp line down?

@chaznane1 @Plusnet Yeah, none of them are great tbh. Theirs is just particularly awful which sucks because the only ISPs I can use are them and Andrews and Arnold's. So what was your class stuff?

@Plusnet please reconsider when thinking about going to plusnet by far the worst internet provider!!!

@plusnet Hi, I’m not able to log in to my btsport app. I’ve been going around & around trying to reset the btsports app password . No joy. Ages online with bt support. No joy. Bt support says “it’s a plusnet problem” Please help

@PhilosophyTube This is the worst moment for @Plusnet and @WeAreOpenreach to push my internet day back :(

@Martin_Adams @bt_uk Ah man, that sucks. I'd personally recommend Plusnet, they have been great!

@ROTTERTRON I was with Plusnet for a while but the service was so bad I actually went back to BT. Good luck, though :-)

@Plusnet Just duplicating this message as I'm anxious to sort this out: Hi, was just on your site looking at prices, and clicked on something about phones, and this appeared: `We will keep you updated by email and tell you once your service is ready to use.` What does this mean?

Today @Plusnet @plusnethelp is not working again