Plusnet

Plusnet Outage Report in St Albans, Hertfordshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Albans, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Albans, Hertfordshire, England 04/01/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Albans, Hertfordshire, England

The most recent Plusnet outage reports came from the following cities: London, Harringay, Luton, Stanmore, Pinner, Hemel Hempstead, Berkhamsted and Abbots Langley.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near St Albans, England

Latest outage, problems and issue reports in St Albans and nearby locations:

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • DLDD2009 DLDD (@DLDD2009) reported from Dunstable, England

    @Plusnet hello I am unable to make mobile call, it is coming up with no network but I have a full sign can you advise please?

  • louise_sarah Louise (@louise_sarah) reported from St Albans, England

    @Plusnet Yes I have done that many, many times. It does nothing to help.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet no connection again , wtf , can’t wait till October when contract ends

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast

  • louise_sarah Louise (@louise_sarah) reported from St Albans, England

    Literally the worst internet company surely. Every day calls drop. I can never connect. And they do nothing to help. Roll on December when I can *finally* get out of this contract @Plusnet

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK That's bollocks, Bobo. You shouldn't have to put up with that ****. 😡

  • louise_sarah Louise 🌈 (@louise_sarah) reported from St Albans, England

    What I wouldn't give to just have *1* day without any internet problems from @Plusnet counting down the days till I can leave and go to someone with decent customer service and internet that doesn't drop every 10 minutes

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK Anything I can do to help?

  • BenSmart1 Ben Smart (@BenSmart1) reported from Watford, England

    Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • esorm Matthew Rose (@esorm) reported from Honley, England

    @Plusnet you’ve archived some important emails but kindly advised I can have them restored. Your online messaging and telephony service seems impenetrable to request the restore - can you help?

  • braintumourlady Hev 💙TheNHS (@braintumourlady) reported

    @Plusnet I have HAD it with you now! Got this bot telling me I can't get an advisor to chat to as opening is between 8am to 7.30pm but in an earlier text, it's 8am-8pm for Saturdays! I'm utterly disappointed with your service and have been putting up with it for long enough!

  • MattCaffeinated Matt Caffeinated ☕ (@MattCaffeinated) reported

    Outrageous customer setvice from the broadband team at @Plusnet and on twitter still cant get through on the phone keep getting fobbed off when I do get through. Luckily the @plusnet mobile team were great and sorted me out with some more data.

  • NavaronePage69 Lilzura (@NavaronePage69) reported

    @JimSterling @virginmedia Virgin are absolutely worthless. Plusnet are surprisingly good. Never go with three mobile tho

  • PeterMo82489180 Peter Morgan (@PeterMo82489180) reported

    @OpenreachHelp How do I solve the Silver Address problem ?? I can’t get a provider to come out and connect broadband! I have tried. Bt,Sky,Virgin,Plusnet ???

  • braintumourlady Hev 💙TheNHS (@braintumourlady) reported

    @Plusnet are you having problems with broadband in Cornwall? I have no wifi coming in to the house on any of my devices. Have restarted, reset, rebooted etc but with no joy. My post code area is TR18.

  • Carl27513 Carl (@Carl27513) reported

    @x_GemGem I just have sky TV and gone up to £62 Internet from plusnet of about £44 and 70 down 18 up

  • clmac1996 Caitlin (@clmac1996) reported

    @Plusnet new broadband due to start today after moving house, but still not been informed if an engineer is visiting/new router needed etc, and can't get through on the phone please help

  • braintumourlady Hev 💙TheNHS (@braintumourlady) reported

    @Plusnet just to let you know we've had no internet connection here at TR18 2DY since about 5pm. Our router is working as it's connected but there's no service available. Have contacted your team via mobile.

  • Forensic_CVBale CVB1 (@Forensic_CVBale) reported

    @ConstableChaos @OpenreachHelp I had that when the previous residents ended their contract with BT. Took 30 days for openworld to flick the switch back so plusnet could activate my line. Terrible system, why does it need to be set on and off, especially when a reset is registered before the close command!