Plusnet Outage Report in St Albans, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in St Albans, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Plusnet
Plusnet is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near St Albans, Hertfordshire, England
The most recent Plusnet outage reports came from the following cities: London, Harringay, Luton, Stanmore, Pinner, Hemel Hempstead, Berkhamsted, Abbots Langley, Stevenage, Muswell Hill, Edgware and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Harringay |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near St Albans, England
Latest outage, problems and issue reports in St Albans and nearby locations:
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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Louise
(@louise_sarah) reported
from
St Albans, England
Literally the worst internet company surely. Every day calls drop. I can never connect. And they do nothing to help. Roll on December when I can *finally* get out of this contract @Plusnet
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Amy Croft 🐝
(@amylouisecroftx) reported
from
Hemel Hempstead, England
@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Louise
(@louise_sarah) reported
from
St Albans, England
@Plusnet Yes I have done that many, many times. It does nothing to help.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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lee cranmer
(@ljcranmer) reported
@Plusnet how do I cancel my SIM card without calling. I am abroad so cannot call and do not want to just cancel the direct debit.
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Jane
(@Seaside_Jane) reported
.@Plusnet I'm unable to connect to the mobile network, getting no signal. I can't make or receive calls. I've done everything advised on my phone on/off, removed & reinserted SIM, checked settings etc. Please advise if there is an issue. Thanks.
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Megan Mooney
(@m3gjopol) reported
@Plusnet No, the internet has never been the best and now it's gotten worse.
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Ⓒⓗⓐⓡⓛⓘⓔ Ⓜⓐⓨ
(@charlottemyford) reported
@Plusnet I’ve just tried to look and nothing came up… said sorry there was a problem..
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James Carne
(@JamesCarne17) reported
@Plusnet Facebook and messenger not working on plusnet mobile only on WiFi. Seems this has been an issue before. Please help.
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J.D
(@Angelicscripts1) reported
Plusnet answer your messages im waiting for reply since Saturday and your customer service is appalling still waiting for an advisers to answer me Still ( 20mins ) & on going !
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simon
(@simon45089521) reported
@Plusnet very poor internet speeds in central London and no way to contact them (not answering messages). Well below what was promised when taking out the contract. Anyone else have the same experience? Come on Plusnet, live up to your marketing!
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PERSONAL FITNESS TRAINER RESULT US TRY FREE
(@ActiveBryantSys) reported
@Plusnet Never ever use this company they don’t care about their customers they trick you into 18 month contract
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Simon Hayes
(@sihayes5) reported
@Plusnet Hiya to you too. I’m fine. Yes, it’s 0.8 BUT it’s really variable. One minute it can by less than 1, the next moment it’s (say) 7 then it can go down altogether. My neighbours and I have been promised fibre before Christmas, but no sign of it yet.
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Shuban
(@TheRealShuban) reported
@bt_uk @BTCare eqs with @Plusnet over 6 months the internet never gave out once....given how much more I pay for you disappointing thay these glitches occur