Plusnet

Plusnet Outage Report in St Albans, Hertfordshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in St Albans come from postal codes AL3.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Albans, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Albans, Hertfordshire, England 06/04/2025 02:25

June 04: Problems at Plusnet

Plusnet is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Albans, Hertfordshire, England

The most recent Plusnet outage reports came from the following cities: London, Tottenham, Harringay, Luton, Enfield Town, Watford, Bushey, Radlett, St Albans, Finchley, New Southgate, Wood Green, Golders Green, Hendon and Hertford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomTottenham Total Blackout
United KingdomHarringay Total Blackout
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLuton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near St Albans, England

Latest outage, problems and issue reports in St Albans and nearby locations:

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • amylouisecroftx Amy Croft 🐝 (@amylouisecroftx) reported from Hemel Hempstead, England

    @Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • louise_sarah Louise (@louise_sarah) reported from St Albans, England

    Literally the worst internet company surely. Every day calls drop. I can never connect. And they do nothing to help. Roll on December when I can *finally* get out of this contract @Plusnet

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • deborahjstevens Deborah Stevens (@deborahjstevens) reported

    @Plusnet I spoke to Hasan last week about an unexpected charge, he was hoping to get it sorted for us but it has come out of the account, are you able to help?

  • VoterEngagement Alex Prior (@VoterEngagement) reported

    Hi @Plusnet getting very sporadic internet despite being able to connect. Have rebooted, router light is blue. In the Headingley area - help?

  • Steven_Thurso Stevie080 (@Steven_Thurso) reported

    @Plusnet my broadband has been down since 5pm yesterday. I had quite a few drop outs prior but since 5pm yesterday off completely

  • TeeDixie TEE ᗪI᙭IE 🇳🇱🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@TeeDixie) reported

    @DjelliBelli I have plusnet (went initially with the SUPER cheap option) but with more wfh I upped it to the fibre option. They were really good with me, I did have a few teething problems at first but they came out, sorted it, put new cabling in and checked the exchange and everything!

  • Simone_Anderson Simone 🇯🇲🇻🇨🇰🇳 (@Simone_Anderson) reported from Nottinghamshire, England

    @Plusnet hi my internet and phone service has been abysmal for months please get back to me ASAP

  • FlagBlyth Flag Blyth 🌹👵 #JeremyCorbynIsMyPM (@FlagBlyth) reported

    @Plusnet I sent a DM 5 hours ago - you have not even acknowledged it and websit say get help via text - how? when i do not have a mobile!

  • ppearce1235 Philip 🌸 (@ppearce1235) reported

    @Plusnet Worse broadband company ever. Have had nothing but problems since day one.

  • MikeHar75956227 Mike Hardy (@MikeHar75956227) reported

    @abigailtaylor45 Yeah, I feel like I lost 3-1 this past few days. Thanks Lloyds Bank, Sainsbury's and particularly Plusnet who claim to have award winning customer service. What a joke!!

  • tomwarren Tom Warren (@tomwarren) reported

    @RoboJ1M jeez Plusnet, wtf is that

  • baldbookgeek William James (@baldbookgeek) reported

    @DanF508 @Plusnet Great and same started slowing down and then just stopped working even after resetting my Router