Plusnet

Plusnet Outage Report in St Albans, Hertfordshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Albans, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Albans, Hertfordshire, England 12/09/2025 00:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near St Albans, Hertfordshire, England

The most recent Plusnet outage reports came from the following cities: London, Watford, Harringay, Barnet, Luton, Abbots Langley and Welwyn.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomWatford Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near St Albans, England

Latest outage, problems and issue reports in St Albans and nearby locations:

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

  • JonathanBehar Jonathan Behar (@JonathanBehar) reported from Barnet, England

    @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • sayitrightltd Priya 🦖 (@sayitrightltd) reported from London Colney, England

    Extremely disappointed by @Plusnet customer service. Unprofessional internet provider

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • amylouisecroftx Amy Croft 🐝 (@amylouisecroftx) reported from Hemel Hempstead, England

    @Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • DarrenAltman Darren Altman (@DarrenAltman) reported from London Colney, England

    @TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

  • JazzColl Jazz Coll (@JazzColl) reported from London Colney, England

    @SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

  • joe_deakin 5OMOFD 🧐 (@joe_deakin) reported from Moor Park, England

    @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • stoofer2 Dr Helen L (@stoofer2) reported

    @Plusnet as an existing customer I would rather stay with you but you don’t seem to offer any deals or incentives to stay. Persuade me…

  • djmads08 Dewi Madden  (@djmads08) reported

    @Plusnet Hi. This was a few days ago now. No problem anymore.

  • jesspIease jess:-) (@jesspIease) reported

    @Plusnet I sent you a message yesterday morning, please help me.

  • WBAcambolia Mike Campbell (@WBAcambolia) reported

    @Plusnet hi, I changed mobile provider from smarty to yourselves 11th Jan last week, my mobile number has changed over but still don't have my sim card. I can't make calls or txt or use internet. Any idea when I will get it?? Becoming a real problem now. Mike - order 3167028

  • joivers anthony williams (@joivers) reported

    @Plusnet I was with them once . Never again .

  • jules_grant Jules Grant (@jules_grant) reported

    @Plusnet are there issues in the GU27 area? No mobile signal for the 2nd day running.

  • NotThatExciting That Other Guy (@NotThatExciting) reported

    @quaplek I'm sizing up the cost vs Plusnet just now, and it looks like 6 on one hand and half-doz on the other. Probably be pennies a month in it to go from 70 down, 20 up to 500 down, 70 up.

  • leekewmoss Lee Kew-Moss (@leekewmoss) reported

    @Plusnet hi - i have a new account, you sent me a link to download McAfee for free but it doesn't work - is that because I'm on a Mac and it's for PC only?

  • RobHoy10 Rob Hoy (@RobHoy10) reported

    @Plusnet hi my broadband light is flashing this morning I have checked phone line is fine so what’s the problem

  • gm_crop Todd Ward (@gm_crop) reported

    Hi @Plusnet any service issues in Haslemere GU27? Both my wife's phone and mine have stopped connecting in the last 24 hours (Both on Plusnet). Emergency calls only apparently. Thanks!