Plusnet Outage in Watford, Hertfordshire, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴

@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

The problem nowadays with review sites is 9 out of 10 people will only leave a review for BAD experience. I'm switching broadband provider and I just want genuine reliabilty data on PlusNet and Openstream in Burntwood because I'm not paying £52 that EE want to charge me soon!

@Plusnet hello, how long does it take for the support team to call back? I logged an issue over two hours ago. Thanks

Just had an email from @Plusnet saying your broadband should now be up and running... erm we left you about 3/4 months ago for @skytv ... just shows you how “updated” their customer base is.

@Plusnet day 1 no internet, signal going off almost the whole day. #WorstInternetProvider

@Plusnet I have switched from @SkyUK to you over 3 months ago and I really regret it. I have had the worst internet connection in years. The signal keeps going off, almost very single day! I have decided to tweet everytime I have a bad connection. I called your office yesterday.

@plusnethelp I moved to Plusnet mobile recently. I’m on 2GB data p/m. With other providers, this amount was way more than I ever used in a month, even if we were away from home for a week or two. Yet I’m now finding that my data use is disappearing even with low use. Please help!

@virginmedia So in all your wisdom you have notified plusnet to cancel my internet effective from today at 2pm....but on 3 occasions your engineer has not shown up. I am unable to work as no internet and you dont seem to be able to send me an engineer....now what????? Any ideas?

@Plusnet @plusnethelp internet is down, again! Do you have any issues with in Hampshire, GU35 ?

@Charpezz I have a sim only contract with Plusnet for just under 10 a month, think it's 2gb data and I can't remember the minutes/texts, but I've never gone over. And then phone wise I will say I had a galaxy A40 which broke 3 times within a year of buying it, so not that!

@Plusnet absolutely awful company would never use or recommend them! Took out a 12 month sim only contract for my son that ran out in April, sent 2 letters in July to cancel and still demanding money and threatening action!! No use on the SIM card for 9/10 months at least!