Plusnet

Plusnet Outage Report in Camden Town, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Camden Town, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Camden Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Camden Town, Greater London, England 11/19/2025 15:00

November 19: Problems at Plusnet

Plusnet is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Camden Town, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Southwark, City of Westminster, Hampstead, Hackney, Paddington, Hammersmith, Islington, Croydon, Abbots Langley, Fulham, Poplar, Bromley, Brentford and Newham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark E-mail
United KingdomCity of Westminster Total Blackout
United KingdomLondon Internet
United KingdomHampstead Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Camden Town, England

Latest outage, problems and issue reports in Camden Town and nearby locations:

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • andywash Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JohansenDami Dami Johansen (@JohansenDami) reported

    @TaraHorner6 @Quickos @Plusnet A national problem on fibre BB? I came home this evening to an orange light on my router and a continuously flashing red symbol. They said it was an outside line fault for me. I have no landline or BB. Coincidence?

  • ckthatopinion F*ckThatOpinion (@ckthatopinion) reported

    @Plusnet Your wifi is down fix your **** already ffs

  • OwenDownie Owen Downie (@OwenDownie) reported

    @Plusnet I am no longer able to receive incoming calls since I changed contract , I have had to turn off 4g and back to 3g where it works ok , with 4g on calls are going straight to answer machine , is there a fix for this ?

  • boabsmith45 michael smith (@boabsmith45) reported

    @Plusnet I chose you because of service - I don’t have any !! The more expensive @Virgin have recently targeted my street - reliability is more important- I may be moving . 24hour world requires 24hour service - extremely disappointed by voicemail!!

  • danielsamuels Daniel Samuels (@danielsamuels) reported

    @Plusnet I found that manually selecting the network in my phone settings sorted it out. For whatever reason I guess the auto mode didn't pick the right one.

  • TDMDmm Adam (@TDMDmm) reported

    @Plusnet The TXT help bot had my back. Apparently an Openreach issues which has since been resolved

  • egithirteen john edgar (@egithirteen) reported

    @Plusnet is there an issue with broadband in G32 Glasgow area? Internet went down last night at about 8 and hasn't come back on. Thanks, John

  • GivvyGavvyGoo Gavin Crawford (@GivvyGavvyGoo) reported

    Found out today that my Plusnet One router won't allow me to set a LAN IP using a 10.0.0.n range. It complains that it is an invalid ip range. Apparently it's a rebadged BT 'piece of ****' router. Means I'll have to buy a replacement ADSL WiFi modem router. Any recommendations?

  • boabsmith45 michael smith (@boabsmith45) reported

    @Plusnet not happy !! … doing what I can through the online instructions , but no connection and orange light … my neighbour same .. please send your conditions re expected service levels - NOT HAPPY !!

  • KayHLoveridge Kay Loveridge (@KayHLoveridge) reported

    @Plusnet problems in HX3 no phone line or internet for the last half an hour. Working from home and this is a disaster 😞