Plusnet Outage Report in Hackney, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hackney come from postal codes E2 and E8.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hackney, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 03: Problems at Plusnet
Plusnet is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Hackney, Greater London, England
The most recent Plusnet outage reports came from the following cities: Enfield Town, Hackney, Wembley, Leyton, London, Dagenham, Tottenham, Wood Green, Ealing, City of Westminster, Harringay, Catford, Holborn, Croydon and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Internet | |
| Hackney |
Internet | |
| Wembley |
Wi-fi | |
| Leyton |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Green
(@tomgreen0606) reported
@justwearmasks Aaaah, I was thinking about switching from PlusNet in the Autumn... superfast speeds and all that. I might do a bit of research now, just been told we can connect to the CityFibre network 👍
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mizzmor
(@mizzmor1) reported
@Plusnet I was tricked into a 2 year contract. Was quoted 26.99 after a negotiation and month later went up to 29.50. Said was in contract! Even though negotiated over phone. Have tried complaining but no resolution.
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DrSuzanneConboy-Hill
(@strayficshion) reported
Hello @Plusnet, why do you disallow texting to short form numbers? So many emergency services and utilities use them. Today it was @UKPowerNetworks and again I was unable to make contact when I needed to.
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Ed Marden
(@Edwazere) reported
@Plusnet You've completely cocked up my phone and broadband transfer to you. I need to know what is going on, but I've been on hold for 30 minutes now. Award winning support? Doesn't say a lot for the industry.
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Don Mckenzie
(@rokerman57) reported
@nelliecarty I’m sim only with plusnet it’s around £6.50 a month, they use EE network!
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
@Plusnet hi, Internet has been dropping out on all devices the last two days (mostly from around 8pm, I'm at work during the day, so don't know if it's an all day problem). LS11 area
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TJ Milburn (they/them)🇪🇺🏳️🌈🏳️⚧️☮💚🤍💜☯️⚧️♒
(@TJM_Sparkles) reported
Why do I have to call @Plusnet to inform you that I'm not renewing my contract. You have an online chat service. Why can't I do it through that???
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Sam_Headley
(@Sc_Headley) reported
@Plusnet another week where we don’t have internet. Can you tell me what the issue is this time please….. #rubbishinternet
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Thomas Illingworth
(@TomoBrooke) reported
@Plusnet bought a new contract with you & should have received £30 reward card but haven't received it. Can you help? Thanks.
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mez pahlan
(@mezpahlan) reported
@Plusnet Can you confirm that the mobile service is up or down in Bristol right now? Because I've not been able to get signal all day. Your status checker thinks it is up.