Plusnet Outage Report in Kingston upon Thames, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (66%)
-
Wi-fi (16%)
-
E-mail (9%)
-
Total Blackout (8%)
-
Phone (1%)
-
TV (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Islington, Hackney, Croydon, Harringay, City of London, Southwark, Paddington, Staines, Egham, Hounslow, Hammersmith, Greenford and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Internet | |
| City of Westminster |
Internet | |
| Islington |
Internet | |
| Islington |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
-
HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
-
Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
-
Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
-
Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
-
Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
-
Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
-
HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
-
Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
-
Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
-
Alan
(@BigAlxyz) reported
from
Hackney, England
@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
-
Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
-
Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
-
Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
-
Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
-
Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
-
Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
-
Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
-
Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
-
Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Da Hunt
(@Da_Hunter69) reported
@Plusnet I have 4 mb contracts. I have an ee signal booster at home till two days ago worked for my mb's. It's stopped working looks like ee have stopped the service, I now have no signal in the house. Do you have a similar device or WiFi calling?
-
Michael Summerfield
(@mikeuk1984) reported
@Plusnet I have sorted the order but now I face the issue that you have ported my number before I have even received the sim card. Now I have no service.
-
Amber Valley
(@AmberValleyInfo) reported
@Plusnet Thanks Tony, the divert is in place, the phone is completely dead although getting very limited broadband. Keeping my fingers crossed @OpenreachHelp manage to sort the problem soon. Hope its not been caused by the fibre vans working throughout the village :(
-
Neil S Grainger
(@NeilSGrainger) reported
Hi @Plusnet broadband has been down for 2 hours now in LS15. Are there any reported issues?
-
🇺🇦Richard Overton 🏴🌈🐈⬛
(@Rich4StGeorges) reported
from
Oakengates, England
@Plusnet my totalise (madasafish) email doesn’t seem to be working is there any issues ?
-
NiKiZe😷
(@nikize0) reported
@Plusnet No the site is working perfectly fine. It is your network that is broken (lacking IPv6) As such you do not provide internet access, claiming that you do and not providing IPv6, is simply fraud. Untill you fix your network (fix IPv6) you should stop claiming to give internet.
-
Rob Murphy
(@RobJM22) reported
@Plusnet it’s been great until today , so much hassle to be told you are ruled by a computer, it’s a pity a customer is leaving on bad terms . Still not sure which different info sent is correct
-
Simon Crossley
(@simoncrossley) reported
@Plusnet my broadband crashes every night. Then when I call you, you put me on hold until it is 8pm and put the phone down on me. I'm about to renew my contract with you. Answer my call and fix my broadband please if you want to renew. #poorservice
-
GarfieldTheCat
(@GarfieldTheCa15) reported
@StValDay74 @TalkTalk There is a big problem with Openreach in NN3 has been since 9.30 this morning - affecting loads of ISPs including Plusnet, Sky, Voda etc
-
HappilyUnwoke 🇺🇦🇬🇧🏴🇺🇸✡️🦖💚🤍💜
(@HappilyUnwoke) reported
@Plusnet I've been without phone service for a few days now. Please could you check my DMs? If I can't get it sorted today I think I'll just have to cancel and go back to my old provider?