Plusnet Outage Report in Kingston upon Thames, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Hackney, Purley, Harringay, Hammersmith, Bermondsey, City of Westminster, Islington, Ealing, Wembley, Fulham, Streatham, Southwark and Paddington.
City | Problem Type | Report Time |
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Internet | ||
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Steve Hunnisett (@Blitzwalker) reported from London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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HMS Beagle (@HMSbeagle1820) reported from City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Allison Randell (@PictureEdAlly) reported from Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Helen Parton (@TotalOfficeBook) reported from Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Nick Faber (@NickFaber) reported from Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Chris Furneaux (@cfurneaux) reported from London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Mila Griebel (@MilaGriebel) reported from Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Anya Gair (@anyaebgair) reported from London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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jnthn (permanently broken) (@JSDBroughton) reported from London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Kylie Ainslie (@DrKAinslie) reported from Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Chris Furneaux (@cfurneaux) reported from London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Jellicle as Fuck (@dansette) reported from Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Gaurav Patel (@gauravity) reported from Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Eileen Rumble (@turtlesnursery) reported from Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Alex White (@AlexWhiteGB) reported from Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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HMS Beagle (@HMSbeagle1820) reported from City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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DinkWiz (@DinkWiz) reported
Hi @plusnethelp @Plusnet Are your phone lines down? I can’t get through. Just get cut off. Your chat is always offline and was in a q to speak to your help desk for over an hour on Wed. So far I don’t think much of your award-winning customer service.
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Stuart McCarthy (@mccarthy_stuart) reported
@plusnethelp Hi - my broadband is due to be connected at midnight tonight and had an email saying my question closed and order cancelled as I no longer want to be with Plusnet! No idea what's going on. I need my WiFi set up as planned. Can someone please help?
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Zoe Delahunty-Light (@zoe_dels) reported
@icklenellierose Crap that's trash, so frustrating when you're trying to work. I have plusnet here too and the WiFi is spotty for sure - hope you find a fix!
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Tom (@TheVoiceofTOD) reported
@icklenellierose I've had a lot of issues with the plusnet routers over the years. Great customer service but the tech is garbage. Ended up with Vodafone this time around and I'm impressed. Speed, price and box are excellent.
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Stuart McCarthy (@mccarthy_stuart) reported
@plusnethelp Hi - my broadband is due to be connected at midnight tonight and had an email saying my question closed and order cancelled as I no longer want to be with Plusnet! No idea what's going on. I need my WiFi set up as planned. Can someone help please?
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𝓜𝓻𝓼 𝓟𝓾𝓶𝓹𝓱𝓻𝓮𝔂 🟥 (@tricki_woo) reported
@plusnethelp changed to plusnet, and supposed to switch over today. BT stopped service, but plusnet not working. No indication how long this will take. Not the best of starts...
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Duncan Wallace (@DuncanWallace79) reported
@zoe_dels @icklenellierose I'm up in Aberdeenshire and get the same issues, sounds like a Plusnet issue
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Matt (@thematabot) reported
@icklenellierose My original plusnet router would for absolutely no reason at all, do a full reset. Like 4x a night. Just switch itself off and on again. While I was playing online. Couldn't find cause Spent a fortune buying a proper wifi router for my house, and low and behold, no more issues.
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Joe 🏴 (@four_five_nine) reported
@icklenellierose Have a Plusnet router and used to get constant WiFi disconnections, turned off the 5Ghz broadcasting and I stopped having problems. Also if I connect my kindle to the WiFi I get frequent disconnections. The router is seriously messed up. No problems on ethernet.
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Sam (@sgch) reported
@icklenellierose Hey I actually have Plusnet - there’s a known issue where the 5ghz network just doesn’t work on the hub. A quick fix is to split your networks and just use the 2ghz, but we just bought a Nest WiFi router and switched off the WiFi on the Plusnet hub.