Plusnet Outage Report in Kingston upon Thames, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Plusnet
Plusnet is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Golders Green, Croydon, Southwark, Hackney, Bermondsey, Tower Hamlets, Holborn, City of Westminster, Fulham, Ealing, Islington, Wembley, Hounslow and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Golders Green |
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| Golders Green |
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| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Alan
(@BigAlxyz) reported
from
Hackney, England
@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Berair
(@yaberair) reported
@Plusnet BAD services. Switched provider as promised better services by you. You promised come in, the minute my provider stops. Chasing you 4 two days after my provider stoped. When you finally answered you said your engineer informed you, i can only get wifi in 4 weeks time
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𝓜𝓻𝓼 𝓟𝓾𝓶𝓹𝓱𝓻𝓮𝔂 🟥
(@tricki_woo) reported
@plusnethelp changed to plusnet, and supposed to switch over today. BT stopped service, but plusnet not working. No indication how long this will take. Not the best of starts...
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Ben Rogerson 🐸
(@BenRogerson_) reported
Hi @Plusnet Been with you for years and recently renewed the contract. Connection slower than ever and the old router keeps conking out... Maybe a new upto date one for a loyal customer?
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Alan Davies
(@alandavies) reported
@Plusnet hello, are you having any problems in SA460DA postcode? No internet for over an hour
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Claire
(@XclairemckX) reported
@plusnethelp Plusnet one hub started flashing orange at 2am. I've reset, light now blue but it's taking me to login and won't connect. Prior to this working fine apart from the last time it did this. Only had fibre a month after upgrade, not impressed. Ayr, KA8
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Sam
(@sgch) reported
@icklenellierose Hey I actually have Plusnet - there’s a known issue where the 5ghz network just doesn’t work on the hub. A quick fix is to split your networks and just use the 2ghz, but we just bought a Nest WiFi router and switched off the WiFi on the Plusnet hub.
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Stuart McCarthy
(@mccarthy_stuart) reported
@plusnethelp Hi - my broadband is due to be connected at midnight tonight and had an email saying my question closed and order cancelled as I no longer want to be with Plusnet! No idea what's going on. I need my WiFi set up as planned. Can someone please help?
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Rich Innit
(@RichInnit) reported
@plusnethelp My broadband was supposed to be set up yesterday but it hasn't been. No e-mail, no SMS, nothing. I'm an IT engineer trying to work from home and now I have no Internet thanks to Plusnet. Great way to treat a new customer. How long am I going to be kept waiting?
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Lou
(@weescotlouise) reported
Sick of @Plusnet got to wait between 3/5 days for them to look at a problem and I have to pay them £65 for the repair and still pay my WiFi. Which is more on and off then a switch #sickofit #unfair Will be back soon i hope x
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Kelly
(@kelly_tengi) reported
@tEeJ1980uk @Plusnet Are you seeing issues now? We moved some traffic due to a failing card which might have caused some disruption yesterday, not not aware of anything atm.