Plusnet outages and service status in Kingston upon Thames, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- Internet (70%)
- Wi-fi (20%)
- Phone (10%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent Plusnet outage reports came from the following cities: Sutton, Hammersmith, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
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Phone | 12 days ago |
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Hammersmith
|
Internet | 14 days ago |
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Hammersmith
|
Internet | 20 days ago |
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Hammersmith
|
Internet | 21 days ago |
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Hammersmith
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Internet | 21 days ago |
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Southall
|
Internet | 21 days ago |
Community Discussion
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Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Greyman (Gary A) (@GaryAblett3) reported from West Molesey, EnglandHopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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trina_latham (@trina_latham) reported from Richmond, England@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England@Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandHowever, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandI feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Gaurav Patel (@gauravity) reported from Richmond, England@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Harrison2020 (@Harrison20202) reported from Wandsworth, England@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandSuffering a @Plusnet outage in KT3 @plusnethelp
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Richard Carroll (@rackitman) reported from Wandsworth, England@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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elyob (@elyob) reported from Kingston upon Thames, England@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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AJ Green (@Green_AJ) reported from Kensington, England@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Lees (@AlisonMLees) reported@Plusnet I have new email, says I'm switching to ee in 30 days. I phoned already. I want to remain with plusnet fibre to cabinet but lose the phone line rental, at a reduction in cost. This was not offered anywhere & person I spoke to on the phone before couldn't help. Please fix it.
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looms (@bloomtrader) reportedPlusnet is absolutely garbage no option to cancel online have to call them. Plus their website has been down for ages to even get that number. Joke.
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Mike (@mcnux) reported@Plusnet For the past two weeks I’ve been having trouble accessing website with lots of server not responding and very long load times and timeouts. What’s going on?
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Jhey (@JheySL2) reported@Plusnet hi, I'm having really bad issues with my Internet for the last 5 days or so, contestant disconnecting and gaming unplayable with pings hitting 500?
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Cyberax (@CyberaxUK) reportedHey @plusnet - sent a DM yesterday could someone help with it please?
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Rob Sterowski (@robsterowski) reported@plusnet Broadband now down for 18 hours. Web pages return "Sorry about this. Looks like something's stopped working." What's going on?
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Morgan (@morganjonestech) reported@LiamFromOrlando @SSOUIC Nope, I was having trouble with my ISP router (PlusNet) when I first using the HomePod mini as the audio output for my Apple TV, but I bought a pair of eero routers and have had zero issues since, until the past few days where this bug started.
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Rob Shelley (@ITVRobShelley) reported@Plusnet I'm sorry it took so long - waiting for a call to be answered. I was starting to have 2nd thoughts about whether fate was telling me to sack you off. But as I say - the 2 colleagues of yours who helped me were lovely and got stuff done By the way, your hold music is awful
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TheCureIsWorseThanTheDisease (@cureisworse) reported@Plusnet my full fibre was supposed to be installed yesterday afternoon but nobody showed up. I called at 6pm and waited 30 mins to get through to be told they didn't know what was going on. Can you help?
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Abu al-Hinnā Yakub (@RobinWi56161978) reported@TackJompson @JamieGBarry I just cancelled. **** dancing with these pricks. Nearly same speed with Plusnet and their call centre is in the UK. Cheaper as well. Never going back to Virgin. They’re so bad I’m moving my O2 contracts when they expire as well.