Plusnet Outage Report in Kingston upon Thames, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hackney, London, Paddington, City of Westminster, Hounslow, Hammersmith, City of London, Southall, Islington, Southwark, Stepney, Croydon, Harringay, Hampton and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Paddington |
||
| City of Westminster |
Total Blackout | |
| City of Westminster |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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PD
(@PD72645889) reported
@plusnethelp I've spoken to your Support on two different occasions now, and you have sent out an engineer twice. Nothing has improved. It is not my end. It is your end. When I was on BT before Plusnet, uptime was pretty close to 100%. Now it's dreadful, all because of you.
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Rachael Parkman
(@RachaelParkman) reported
@JaneSymons1 @Plusnet I’m going to have to, I think I can get unlimited data. I don’t suppose they’ll reimburse because they’ve said it’s not their issue so they’ve abdicated all responsibility.
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Tim Martins
(@TimMart23440433) reported
@RachaelParkman @Plusnet There routers are as cheap as chips, I was with Plusnet for 10 years and to be fair their customer service was good in my experience, but first thing I did was change to a Netgear router, now with EE much better speed and they don’t restrict the speed in peak times like Plusnet
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Leigh Grey🌹💙
(@sloughboy0) reported
@ChampagneDosser Been with Plusnet for ages so difficult to say if they're anymore reliable than others but they do seem to try to sort out problems if they occur.
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A Rabbit of Negative Euphoria
(@Bexdora) reported
@slightly76 @Plusnet That's exactly it. I don't want to be mad at the customer services people I speak to because it's not their fault, individually, & I've been that side of the call before, but at the same time...GAH. Thank you!
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Michael Headon
(@JunoDee) reported
3 hours 30 minutes (and counting) waiting for a DM response regarding security. Full details of problem submitted. No response. Is your telephone helpline more responsive? @plusnethelp @Plusnet
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Dave
(@davebluexx) reported
@JAYNEHAIMES Sorted Plusnet out for me Ma couple of years ago an it’s been sound. No loss of service and fast. Good support lines too
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jim
(@jim07165581) reported
@Moji_Melo @plusnethelp @Plusnet Worst provider Ever,
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💀⛓ᴀɪᴅᴀ⛓💀
(@Cyan_Sol) reported
How does it take SEVEN working days AFTER the service has begun to send a router??????? @Plusnet 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡
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Rachael Parkman
(@RachaelParkman) reported
Brands should not have customer service twitter feeds if they aren’t able to respond to customers. Yes, looking at you @plusnethelp. The minute out contract is up we’re off. 24hrs into internet outage and no idea when it’s coming back. Hopeless. Avoid @Plusnet