Plusnet Outage Report in Kingston upon Thames, Greater London, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (7%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Kingston upon Thames, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Internet	2 days ago
London	Internet	2 days ago
City of Westminster	Total Blackout	3 days ago
London	Internet	4 days ago
London	Internet	4 days ago
London	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Harrison2020 (@Harrison20202) reported 38 seconds ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Steph 🍻 (@stephpb) reported 5 minutes ago from Camden Town, England

  @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

• 
  Rupert Cheek (@rupertcheek) reported 5 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Kevin Dewes (@kevindewes) reported 6 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Napoleon (@NW6Penguin) reported 10 minutes ago from Camden Town, England

  @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

• 
  Rupert Cheek (@rupertcheek) reported 10 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Harrison2020 (@Harrison20202) reported 12 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Harrison2020 (@Harrison20202) reported 14 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Jo (@Jo48651873) reported 16 minutes ago from Islington, England

  @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 18 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Steph 🍻 (@stephpb) reported 20 minutes ago from Camden Town, England

  @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

• 
  Kevin Dewes (@kevindewes) reported 21 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  elyob (@elyob) reported 22 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  S. (@Shazzabam) reported 28 minutes ago from Islington, England

  @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

• 
  Dharmendra Mosaheb (@dmosaheb) reported 36 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Daniel Smith (@Scampboi) reported 41 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Rupert Cheek (@rupertcheek) reported 42 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Daniel Smith (@Scampboi) reported 46 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Martin Woodward (@MartinWoodward2) reported 52 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  elyob (@elyob) reported 53 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  keira madeira✨ (@kcgeorgeson) reported 6 minutes ago

  Massive thank you to @Plusnet for supporting me in leaving my wifi service early with no charges due to needing to leave an uninhabitable/unsafe flat. The landlord has caused me stress and panic to no end, but this small relief from #Plusnet has honestly made my day.

• 
  luke mullins (@mullins837) reported 7 minutes ago

  @Plusnet hi my dad is stuck with no internet access and limited phone Signal what is your contact number for him to get some assistance please

• 
  Katie Cusack (@MK_KaCey) reported 12 minutes ago

  @Plusnet hi my broadband stopped working last night and is still not back and I am unable to contact your company to rectify. Please help ASAP. I work from home and need internet

• 
  Jenna Duquemin (@DuqueminJenna) reported 16 minutes ago

  @Plusnet terrible terrible customer service….probably the worst I have ever experienced. Do any of your ‘customer service’ staff have any customer service skills??

• 
  💎🌱 𝔹𝕦𝕞𝕓𝕝𝕖𝕊𝕥𝕚𝕝𝕥𝕤𝕜𝕚𝕟 🌱💎 (@B_Stiltskin) reported 21 minutes ago

  In a world were everyone needs WIFI, just to accomplish work? Can I please ask why @Plusnet @plusnethelp takes 2 days to set up? Also, I want to know what the return policy is, because this is absolutely shocking service!!!

• 
  Wolf Of Brixton (@LondonBoyPuffy) reported 22 minutes ago

  Gone through almost 100gigs in two weeks which is at my expense which most of it @Plusnet won’t cover all because @WeAreOpenreach can’t fix this issue and continue to lie about completion times. What’s more shocking is that they have no method in place to provide a service for

• 
  Dawn Wedge : DHWSilver (@dhwsilver) reported 24 minutes ago

  Happy Friday to me from @Plusnet they sent me a bill for £140 as an "early termination charge" - for the account THEY had to close as it was a broken account. Had weeks of problems and spent WAY too much time trying to resolve, now they chuck this one at us. "That won't do" 🙄

• 
  Nαɾƙσʋιαɳ (@narkovian) reported 26 minutes ago

  @InnerVisioner @MaddyPUNC19 @PUNC14 It's actually the other way around, sorry to be pedantic - EE are now part of BT. However, PlusNet are also owned by BT and have good customer satisfaction ratings as well.

• 
  Campbell (@camp__bell) reported 27 minutes ago

  @Plusnet broadband dropping out twice in a working day is bad enough without the router stubbornly insisting that everything is fine until I turn it off and on again...

• 
  Plusnet (@Plusnet) reported 31 minutes ago

  @deejmakey Hi, sorry to hear you're having issues with your console. Can you let us know if you have tried alternative cables and ethernet ports as well as trying any other device with the same cable and port to see if the issue persists? Dan Plusnet Sheffield