Plusnet Outage Report in Kingston upon Thames, Greater London, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Kingston upon Thames, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Internet	3 days ago
London	Internet	3 days ago
City of Westminster	Total Blackout	4 days ago
London	Internet	5 days ago
London	Internet	5 days ago
London	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Harrison2020 (@Harrison20202) reported 1 second ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Napoleon (@NW6Penguin) reported 2 minutes ago from Camden Town, England

  @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

• 
  elyob (@elyob) reported 5 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 9 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  S. (@Shazzabam) reported 9 minutes ago from Islington, England

  @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

• 
  Harrison2020 (@Harrison20202) reported 12 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Jo (@Jo48651873) reported 13 minutes ago from Islington, England

  @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

• 
  Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported 14 minutes ago from London, England

  @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

• 
  Harrison2020 (@Harrison20202) reported 14 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Steph 🍻 (@stephpb) reported 18 minutes ago from Camden Town, England

  @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

• 
  Rupert Cheek (@rupertcheek) reported 26 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 26 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Steph 🍻 (@stephpb) reported 27 minutes ago from Camden Town, England

  @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 33 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported 34 minutes ago from London, England

  @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

• 
  elyob (@elyob) reported 35 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 36 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Rupert Cheek (@rupertcheek) reported 42 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Angeline Clean (@NortysTweets) reported 45 minutes ago from London, England

  Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

• 
  Martin Woodward (@MartinWoodward2) reported 53 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mrs H (@craftfun1) reported 9 minutes ago

  Seriously @Plusnet your customer service is shocking 18 days and still no internet! I phoned up, again, today only to be told that 'it was cancelled' - again - by who and why - you don't know. When will I have the service I paid for over a month ago - you don't know. 1/2

• 
  tonee roberio (@toneeroberio) reported 11 minutes ago

  @WeAreOpenreach @OpenreachHelp can someone please get back time about my internet! I’m with plusnet and they say it’s down to you why I haven’t had any internet fir 3 days now!!! #nointernet #nothappy

• 
  Feisal Umar (@FeisalUmar) reported 11 minutes ago

  @Plusnet Thank you, I would prefer a member of your 'award winning' customer team to call me an explain a threatening email for £0.80.

• 
  Laura (@LauraCow) reported 12 minutes ago

  @Plusnet another month. Another problem. We had a power cut yesterday. When it turned back on the Hub light is stuck on green. Tried restarting, resetting, unplugging. Literally nothing. Still green. Any suggestions?

• 
  Phil (@Sab1e_) reported 16 minutes ago

  @Plusnet I get an error when trying to text to a short number (such as 7726, spam reporting). It says "Message not sent. Number is formatted incorrectly." I'm trying to work out if it's a device issue or account issue, can you help see if there's anything on my account?

• 
  razmataz (@RooRach) reported 17 minutes ago

  @Plusnet How do you define total loss of service. Cos I’d define days where it sometimes comes on for 15 seconds at a time, to be total loss of service.

• 
  Tom Waterhouse (@2DForever) reported 17 minutes ago

  @kingmonkey25 I’ll say it for the rest of my life, but sadly there is no such thing as a good internet service provider… I had exactly the same thing with plusnet, where I moved home and they couldn’t provide their service. for their “amazing customer service” they left me with a huge bill

• 
  John Jackson Fan Account (@churricanrana) reported 18 minutes ago

  Any recommendations for an internet provider that isn't a total bag of drizzling ****?? (so not @Plusnet)

• 
  Ian Burnip (@IanB_producer) reported 22 minutes ago

  @SkyHelpTeam It still refuses to work - why did you build the world's worst UI? I have many questions - why can I not use my own kit? Or deploy the router as a bridge? or use a 3rd party DNS like Quad9? It's 2021 - let us choose! I'll be taking my business to Plusnet or Zen.

• 
  razmataz (@RooRach) reported 25 minutes ago

  @Plusnet Can you please define total loss of service. Cos I’ve had it coming on for 10 seconds and then losing connection. For 8 weeks