Plusnet outages and service status in Kingston upon Thames, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Jul 19, 3:17 PM GMT+1.
- Internet (60%)
- Wi-fi (30%)
- Phone (10%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, Sutton, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 3 days ago |
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Hammersmith
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Wi-fi | 6 days ago |
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Sutton
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Phone | 19 days ago |
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Hammersmith
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Internet | 20 days ago |
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Hammersmith
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Internet | 26 days ago |
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Hammersmith
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Internet | 27 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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AJ Green (@Green_AJ) reported from Kensington, England@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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elyob (@elyob) reported from Kingston upon Thames, England@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Harrison2020 (@Harrison20202) reported from Wandsworth, England@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Ilse (@IlseHoward) reported from Richmond, England@inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻
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Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandSuffering a @Plusnet outage in KT3 @plusnethelp
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Greyman (Gary A) (@GaryAblett3) reported from West Molesey, EnglandHopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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elyob (@elyob) reported from Kingston upon Thames, England@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Richard Carroll (@rackitman) reported from Wandsworth, England@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England@Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, EnglandThanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandI feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Oli Wright (@falo209) reported@Danjsalt @SkyUK Their support got worse and worse over my last few years with them, and navigating their awful site or trying to contact a human is soul destroying. Honestly, find anyone else. Plusnet were a breath of fresh air by comparison.
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Cyberax (@CyberaxUK) reported@Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?
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GromitFoxZero (@gromitfoxzero) reported@whisperwoIf @virginmedia I mean they didn’t let customers cancel and yet they got fined yesterday by our regulator here in the UK for £28m. I can’t relate because I use Plusnet which practically never goes out or ***** up a lot
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looms (@bloomtrader) reportedPlusnet is absolutely garbage no option to cancel online have to call them. Plus their website has been down for ages to even get that number. Joke.
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xxx ROSE xxx (@TanteRos) reported@marigoldfinds A friend has just gone over to Zen & is happy with them. They are also Which? recommended & rated high on customer satisfaction, speed, reliability. No mid term contract price rises. Plusnet also recommended.
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SteveHooker (also bluesky) 🇪🇺🔶 #FBPE 💙 #FBPA (@Steve_Hooker) reported@Plusnet please can someone help. Following a no show for an installation on Tuesday. Today’s engineer M group in behalf of OpenReach couldn’t get the 900MB full fibre running. Said that another engineer would come. No update yet and Plusnet help on phone could not give any help
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em b (@emb99483795194) reported@Plusnet we have no had no wifi for two days in the LE10 area. what is going on? everytime we message we get a text that provides differing lengths of how long repairs are going to take. will we get a refund based on the fact we have been two days without sufficient service?
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Flower Pot (@FlowerP79667758) reported@Plusnet are Openreach coming today to fix fault?The engineers came yesterday and found the fault. It was caused by the is pavement being dug up and wire cut. They have identified where the break is. Openreach have said you have to contact them, Ofcom rules.
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Matt Valentine-Chase (@IAmMattVC) reported@Benleo @virginmedia I had a similar issue with plusnet and open reach, still waiting for the fibre to be fitted. I think it's the beginning of the end for this level of poor service, people have had enough.
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TheCureIsWorseThanTheDisease (@cureisworse) reported@Plusnet my full fibre was supposed to be installed yesterday afternoon but nobody showed up. I called at 6pm and waited 30 mins to get through to be told they didn't know what was going on. Can you help?