Plusnet outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent Plusnet outage reports came from the following cities: Wandsworth, Southall, and Hammersmith.

City	Problem Type	Report Time
Wandsworth	Internet	3 days ago
Southall	Internet	3 days ago
Hammersmith	Internet	6 days ago
Hammersmith	Internet	11 days ago
Hammersmith	Internet	15 days ago
Hammersmith	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Rupert Cheek (@rupertcheek) reported 29 seconds ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Sarah Morton (@SarahMorton6) reported 1 minute ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 3 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  elyob (@elyob) reported 9 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 11 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Greyman (Gary A) (@GaryAblett3) reported 13 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Indar Picton-Howell (@NadirIndar) reported 18 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Martin Woodward (@MartinWoodward2) reported 18 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Selina Wray 🍊 (@SelinaWray) reported 19 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 28 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Kevin Dewes (@kevindewes) reported 33 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Richard Carroll (@rackitman) reported 35 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 36 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 38 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Rupert Cheek (@rupertcheek) reported 43 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 43 minutes ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  Harrison2020 (@Harrison20202) reported 47 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 49 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Ilse (@IlseHoward) reported 54 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

• 
  Kevin Dewes (@kevindewes) reported 60 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jake (@jakehumphrys) reported 12 seconds ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  Melissa (@MelissaByJovi) reported 3 minutes ago

  @Plusnet @ThatNeilMartin They asked for an email address. Your lack of email/ticket support is a major reason we left you.

• 
  Deez Nuts (@HughJar32569411) reported 4 minutes ago

  Major service outage at @plusnet . Broadband in Huddersfield died on 27 August due to an exchange fault. Am now told service will not be back until 9 September! Unacceptable. Will be cancelling asap

• 
  Yorkshire Victor Meldrew+his dog (@TheMeldrew) reported 6 minutes ago

  @Girlw0ndr I've had EE for 2years now,so far never had any problems and definitely better than my previous supplier, Plusnet

• 
  Nicky Robson (@Nicky_Robson) reported 10 minutes ago

  @Plusnet Hoping to update about a positive outcome from this interaction and that Plusnet can resolve this problem. However will also post if the result is disappointing

• 
  Mike_White (@MikeWhi29270353) reported 10 minutes ago

  @Matt_Q_OnX No, not all broadband suppliers support landlines numbers: PlusNet doesn't, for example.

• 
  Prof Neil Martin (@ThatNeilMartin) reported 12 minutes ago

  Hey @Plusnet , you bandits. You fail to inform me clearly that I'm out of contract, then whack my bill up by 100% while then offering me one that is 100% less. Why not offer the latter in the first place? Vile shower @Ofcom @WhichUK Oh, and your emails are dead donotreply ones.

• 
  Joke Legg (@joclegg) reported 14 minutes ago

  @Plusnet my internet is down again. 3rd time this month. I switched to fibre and it turned into a donkey 🫏

• 
  🙈🙉🙊 (@lainey5565) reported 15 minutes ago

  @MadDogBrit Go with Plusnet.... Customer service when needed is MUCH better.

• 
  Huw Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@huw_waters) reported 16 minutes ago

  @LeeJarvis10 If you only need broadband then I'd say Plusnet. Cheap as chips and have acclaimed service. I changed from BT to Plusnet in March, cost for identical service dropped from £78 to 29!