Plusnet Outage Report in Kingston upon Thames, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hackney, London, Hampton, Walton-on-Thames, Hammersmith, Croydon, Northolt, Southwark, Wandsworth, City of Westminster, Paddington, Southall, Camden Town, Wembley and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne McGinn
(@Jo_McGinn) reported
Now we have no internet our mobile signal is patchy (3 have just told us they are working in area so it’ll be bad until tomorrow) so are basically cut off. Tomorrow will be the 3rd working day @Plusnet so it’s not looking good, is it? Big legal meeting next week online too.😬😥
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Benn Airlie
(@AirlieBenn) reported
@ella_kemp If it’s available in the building hyperoptic is great, they do up to 1gb speeds. I’d say avoid plusnet, kept losing signal and low speeds. Both of these were in Greenwich!
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Joanne McGinn
(@Jo_McGinn) reported
Living in a rural village it is really disheartening waiting for @Plusnet to get out & sort out internet issues. Pretty sure it’s the phone line causing the issue (first reported over 2 years ago & ignored after engineer came out & agreed it was hanging low) now a real issue. 😡
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Carl
(@PooWithEyes) reported
On the bright side my broadband switched today from PlusNet to OneStream, saving me about £7 a month. Not bad. Never heard of the provider before but had no problems so far so let's hope it stays that way
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John Metcalfe
(@shropshireboy1) reported
@MoneySavingExp Pity it runs on the Vodafone crap network tho! Gone back to Plusnet which runs on the EE network much better
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(╯°□°)╯︵ ┻━┻
(@ThrustBastard) reported
@Plusnet Hello, new customer here. Will I get a router as standard? I'm not 100% sure I've ordered one
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Tim Wright
(@TimWrighty) reported
@Plusnet so I’ve been a customer since 2019 and I’m on still on the same router. I’ve renewed and asked if I could be sent a new router and got told no, I’d have to move onto a 24 month contract for more money to be entitled. Is this right!?
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Tim Kimber
(@TimKimber1) reported
@Plusnet Was told internet was sorted for our house move this week but Plusnet admin errors now mean that we'll have no internet, potentially for weeks, in our new home. Please can someone help get this sorted asap.
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Martin Stephenson
(@iamhingo) reported
Man I have never had such bad service as I have with @Plusnet . Internet on 16th Aug? Try Sept 15th! Just lies and broken promises everywhere. Avoid
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♡ ǝǝᙠ ǝıɔɐɹ⊥
(@Traciiee) reported
@beeurd @SkyUK Go back to plusnet! Sky and Virgin Media are the absolute worst for broadband