Plusnet Outage Report in Kingston upon Thames, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Hackney, Paddington, City of Westminster, Hounslow, Hammersmith, City of London, Southall, Islington, Southwark, Stepney, Harringay, Hampton and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Paddington |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Robert W
(@Chutzpah84) reported
Today a TalkTalk fanboy happy with their contract being broken told me that the only ISPs in the UK are TalkTalk, Sky, Plusnet, BT, Vodafone and Virgin Came as a bit of a surprise to me, and loads of friends I know in the industry are presumably part of some elaborate tax scam
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Darragh James
(@DarraghJamesB) reported
Plusnet broadband isn’t working. Connection dropping in and out over the last few days and know they want me to pay £65 for an engineer to come and fix the issue? 🖕🏼
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Michael Taylor
(@MHRMichael) reported
What chance have you got with @Plusnet no broadband and the website not working either so @plusnethelp any chance?!
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Derek Kilgallon
(@Failandblue) reported
@PaulRomaines @Plusnet Yes but never consistent it switches between 15 & 30 every few seconds. But they guarantee 30.
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Matt Whyndham
(@whyndham) reported
@pollymackenzie As for subbing the WiFi hub, again this is easy. Might need to write a few numbers down from setup page of existing one, and copy them over, but probably all auto these days. Strictly speaking routers and hubs are different but often in one box. I have a Plusnet 2-box setup.
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Easyjail.co.uk
(@easyjail) reported
Having a few WiFi issues at present but can honestly say the support from @Plusnet today was 1st Class.
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Magenpie 💙😷
(@The_Magenpie) reported
Hey! @Plusnet our internet is down and my OH is about to wake up to start work in about an hour, and the broadband is essential. He will be stressed and grumpy, and that will make me stressed and grumpy. When can I speak to someone!?? #broadband #Plusnet
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Sicarius McGrath
(@smcgrath90) reported
@easyjail @Plusnet I’ve been having printer issues all day so couldn’t print my work to be sent of to be marked Then I find out it was my partner who never took the plastic of the ink cartridges Women & Printers don’t mix well 😩
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Emma Gray
(@emmalcoulthard) reported
@Plusnet quoting award winning customer service... not in my case. Been absolutely dreadful so far and I’m only a week in! Constant barriers to closing the contract and passed from pillar to post. Customer service abysmal.
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Jess Hall
(@jesshallsongs) reported
@Bexdora @Plusnet Aw Bex this is a nightmare and @Plusnet sound rubbish. I was w/o internet for a week last month and totally appreciate just how isolating and disconnecting that is not to mention totally impractical. They should provide some compensation for such a shoddy service xx