Plusnet outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, and Southall.

City	Problem Type	Report Time
Hammersmith	Wi-fi	2 days ago
Hounslow	E-mail	4 days ago
Hammersmith	Internet	6 days ago
Hammersmith	Wi-fi	13 days ago
Hammersmith	Internet	18 days ago
Hammersmith	Wi-fi	19 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Harrison2020 (@Harrison20202) reported 10 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Rupert Cheek (@rupertcheek) reported 11 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Selina Wray 🍊 (@SelinaWray) reported 11 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 12 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Gaurav Patel (@gauravity) reported 13 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Richard Carroll (@rackitman) reported 16 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 20 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 22 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Rupert Cheek (@rupertcheek) reported 23 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Kevin Dewes (@kevindewes) reported 31 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 32 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  Harrison2020 (@Harrison20202) reported 34 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  AJ Green (@Green_AJ) reported 40 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  elyob (@elyob) reported 40 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 44 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Ilse (@IlseHoward) reported 50 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 51 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Sarah Morton (@SarahMorton6) reported 51 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 54 minutes ago from Ealing, England

  Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

• 
  Harrison2020 (@Harrison20202) reported 56 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Revs (@rimaldaya) reported 6 minutes ago

  @Plusnet my tenants broadband is not working red flashing light on router tried online help. Your text service won’t work

• 
  Dean (@xdean2) reported 6 minutes ago

  @Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?

• 
  david eckley (@galalaxyquest) reported 7 minutes ago

  @Plusnet Plusnet please respond to my PM complaint

• 
  Xenomorph (@xenom0rph09) reported 7 minutes ago

  @Plusnet They placed order and started complaint. I will call back tomorrow to ensure order gone through and you do everything to get open reach to activate before weekend. Otherwise I will be very upset

• 
  Craig Jump (@Craig_Jump) reported 9 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

• 
  Andy Bowes-Roden = = (@AndyRoden1) reported 10 minutes ago

  @Plusnet We have an engineer coming to sort our broadband tomorrow, apparently. I know we had a big storm the other week, but we've been told three times now our problem is fixed and it isn't. I can tolerate there being a problem (although my employer is understandably...

• 
  Morbius Five (@FiveMorbius) reported 14 minutes ago

  @Plusnet Naturally the only people actually responding to my tweets are scammers. Nothing new there. How embarrassing is it that the people faking being your company's customer service do a better job of pretending to help customers than you do actually helping them.

• 
  miriam kirkpatrick (@miriamkirkp) reported 16 minutes ago

  @SimonHawkins @Plusnet If you login to your account it shows you bill and payments underneath it's contract details and it tells you everything. Just checked mine ( broadband) but not sure if it's the same for mobile phone contract

• 
  Kyle Ralph (@KyleRalphtdtr) reported 18 minutes ago

  @Plusnet hi, been doing some bandwidth speed test lately as I feel my internet has slowed down and the most I’ve seen is 400mb/s when I’m paying for a 1000mb/s

• 
  Charlotte (@bagpussforeva) reported 20 minutes ago

  @Plusnet thank you for sending me a text at 9am confirming my service has returned yet here I am at 2pm still waiting