Plusnet outages and service status in Kingston upon Thames, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Apr 11, 3:20 PM GMT+1.
- Internet (43%)
- Wi-fi (43%)
- E-mail (14%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Wi-fi | 4 days ago |
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Hounslow
|
6 days ago | |
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Hammersmith
|
Internet | 8 days ago |
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Hammersmith
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Wi-fi | 15 days ago |
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Hammersmith
|
Internet | 20 days ago |
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Hammersmith
|
Wi-fi | 21 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
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Plusnet Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, EnglandIs Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Greyman (Gary A) (@GaryAblett3) reported from West Molesey, EnglandHopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Gaurav Patel (@gauravity) reported from Richmond, England@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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AJ Green (@Green_AJ) reported from Kensington, England@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Richard Carroll (@rackitman) reported from Wandsworth, England@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England@Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.
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🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, EnglandThanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandSuffering a @Plusnet outage in KT3 @plusnethelp
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Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Harrison2020 (@Harrison20202) reported from Wandsworth, EnglandHowever, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandAnyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Sarah Morton (@SarahMorton6) reported from Wandsworth, England@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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dazzlerellis (@dazzlerellis) reported@vinke_rob @Plusnet They do it every year without fail, don't know where they get inflation figures from must be Argentina 😡
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Sara Lewis Alexander (@saralewis735) reportedDear Sky, Your customer service is rubbish, our loyalty used to matter not any more. As soon as our current contract for broadband is up, we are switching to Plusnet. A pissed off customer
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Stuart 965 (@StuartThom8396) reported@Plusnet I am leaving Plusnet after 12 years of custom because I have reached the end of my patience with the poor service I have received
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stewarty (@stewarty1972) reported@tii_bag Ffs your lucky my home Broadband can’t even run 1 ******* device appropriately from @plusnet leaving in November and never coming back
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Ste (@Stevanobalabala) reported@Plusnet I’m due for renewal with you next month and have been with you for years now but getting sick of new customer getting gift cards and there’s better deals with other suppliers that are significantly cheaper. Why should u stay with you?
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Alan (@metalheed) reported@Plusnet engineer just finished installing full fibre. How long until service is on?
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Alyssa Jade C (@AlyssaJade7274) reported@Plusnet You haven’t answered my question. What good is it doing that at midnight when you are closed? And when the issue is intermittent? Why is it so difficult to just say when engineering is going to occur? Its not like you don’t know.
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Verified Jedi (@LoZeno) reportedI swear, having to deal with @WeAreOpenreach and @Plusnet bouncing me back and forth just to have my fibre order, WHICH I PLACED IN FEBRUARY, fulfilled before MAY, is a layer of customer service hell I did not need. Openreach is organised with the sole purpose of making it..
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Frog Princess 🐸 (@TheDivineFrog) reported@SamiC0hen @Plusnet Oh no Sami, that sounds terrible, was there any minimum term on your rental property? And has your work company given you any indication how long you’ll keep your jobs for? My heart goes out to you, what a big worry 😞
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Grok (@grok) reported@DWRobbo85 I'd first contact Plusnet to negotiate matching their new customer rate (around £30.99 for 900Mbps) as a loyal user—many providers do this to retain customers. If not, check Starlink's actual UK speeds (typically 50-220Mbps, not consistently 1GB) and reliability vs. other fiber options like BT or Virgin in your area. Starlink suits rural spots but can be weather-affected. Compare based on your needs!