Plusnet Outage in Croydon, Greater London, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours in Croydon, England

Plusnet Outage Chart in Croydon, Greater London, England

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(70.93%)
Wi-fi
(10.38%)
Phone
(7.61%)
Total Blackout
(5.88%)
E-mail
(4.50%)
TV
(.69%)

Plusnet Outage Map Near Croydon, Greater London, England

The most recent outage reports and issues originated from London, Wandsworth, Islington, Hackney, Streatham, Balham, City of Westminster, Croydon, Hammersmith, Finsbury, Paddington, Dagenham, Hounslow, Surbiton and Stratford.

London Internet
Wandsworth Internet
London Phone
Islington Internet
London Internet
Wandsworth Internet

Plusnet in Croydon, England Comments

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Plusnet Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:
  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • steveshaw111 steve shaw (@steveshaw111) reported from Wandsworth, England

    @Plusnet no point trying to get through to Plusnet award winning service because they are all playing games hohoho

  • steveshaw111 steve shaw (@steveshaw111) reported from Wandsworth, England

    @Plusnet No this is how excited I am to get through to your award winning customer service

  • john41539411 john (@john41539411) reported from Ealing, England

    @Plusnet not happy your not got anything on your web site about you having problems ie not being able to send text we have to call you to find out. I really not pleased and will be switching asap. this has been going on all weekend and now today crap service 15 mins on hold

  • john41539411 john (@john41539411) reported from Ealing, England

    @Plusnet Are you having problems again unable to send any text to anyone this happened at the weekend hope this not a on going problem as a carer I need this service or I will have to switch

  • SouthwoodCars Southwood Car Co. (@SouthwoodCars) reported from Whyteleafe, England

    @Plusnet Still no refund, still no contact from you despite numerous calls taking on average 35 minutes to answer. You really do not care about customer service do you. Disgusting.

  • SouthwoodCars Southwood Car Co. (@SouthwoodCars) reported from Whyteleafe, England

    @Plusnet @plusnethelp you charged me after I cancelled my business broadband and paid my final bill. I am told you have a new billing system. You charged me for 2 months when I didn’t have the service from you. Dispite complaining you do not sort it, your service is appalling.

  • asbPetProject Anthony Bard (@asbPetProject) reported from Camden Town, England

    @plusnethelp I can’t get any of your fabulous help, as life’s too short holding on for someond to answer. Not good, Plusnet. What’s happened to your online chat option. I need assistance from your tech colleagues - PLEASE!!!!!!!!!

  • noora7 noora (@noora7) reported from Kensington, England

    So we’re on day 5 of no internet. Can’t watch the telly because that’s through the internet. Can’t do work because I can’t even tether from my phone the signal is that bad. And @Plusnet still INSISTS they’re actually providing us with what we’re paying them for. Abysmal.

  • noora7 noora (@noora7) reported from Kensington, England

    We tell them we want out of the contract - we were away during the 2 week grace period and have proof so let us out for free. Nope, we have to pay £140 even though they are not providing us the service we’re paying for! Brilliant, @Plusnet. Just brilliant.

  • noora7 noora (@noora7) reported from Kensington, England

    We joined @Plusnet @plusnethelp on 16 October and left the country on 18 October. Arrived back 30 October. For the next week, we dealt with terribly slow speeds but let it slide because we thought the connection was settling down.

  • Laf_2019 #Ldn Apprenticeships2018 (@Laf_2019) reported from Camberwell, England

    @plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

  • FrancesduPille Frances du Pille (@FrancesduPille) reported from Camberwell, England

    @Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

  • simonmoriarty Simon Moriarty (@simonmoriarty) reported from Camberwell, England

    @Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

  • CWrightPhysio Callum Wright (@CWrightPhysio) reported from Islington, England

    @Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

  • bjh1977 Toxteth O'Grady (@bjh1977) reported from Bexleyheath, England

    @virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

  • bjh1977 Toxteth O'Grady (@bjh1977) reported from Bexleyheath, England

    @virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

  • ITEholdings ITEholdings (@ITEholdings) reported from Camden Town, England

    @Plusnet worst #CustomerService I have ever experienced. #longest wait time ever!! #london @plusnethelp #broadband #WiFi #Ridiculous

  • wilhil William Hilsum (@wilhil) reported from Bromley, England

    @thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

  • wilhil William Hilsum (@wilhil) reported from Bromley, England

    Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

  • DanKorkelia Dan Korkelia (@DanKorkelia) reported from Islington, England

    @Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

  • alspicer alspicer (@alspicer) reported from London, England

    @StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

  • proteinranger Protein Ranger (@proteinranger) reported from Lambeth, England

    @Plusnet I believe I should be able to get 4G on my phone but I never do. Do you need to activate it or something? Thanks

  • tobygilles ? Toby Gilles ? (@tobygilles) reported from Camden Town, England

    @ianmhowarth @MoneySavingExp @Plusnet That’s one I never get tbh. MSE always tells you to go to your cheapest forecourt which in principle I agree with but if I’m running low on petrol but not going past the cheapest one I’m not gonna make a special journey costing time, money (& the environment). Better to pay more!

  • JSDBroughton Jonathon. S. D. B. (@JSDBroughton) reported from London, England

    @Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @PellicciN @TalkTalk @bt_uk @SkyUK @Plusnet Logged into the router tonight and it shows it’s connected at 66.4 down and 20 up which is great, speedtest app still shows +-54MB though even when I change between test servers.

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    Hey broadband guys @TalkTalk @bt_uk @SkyUK @Plusnet . Help me understand this. I’ve just had TalkTalk installed and getting 54MB down and my neighbor in the same apartment block is with BT and getting 67MB. Why such a difference if we both on OpenReach infrastructure?

  • angryaboutbikes Here's what I reckon: (@angryaboutbikes) reported from Hounslow, England

    @respros I've been having PlusNet issues since midnight last night, not resolved as of when I left for work. Could be linked?

  • kamborio kamborio™ (@kamborio) reported from Hounslow, England

    And by the way @Plusnet, this had to do with you, I cancelled the service 40 days ago, you emailed me acknowledging the cancellation and still, you took over 50 quid from my bank account today.

  • ConorMegaw Conor Megaw (@ConorMegaw) reported from London, England

    @PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • CathGroom Catherine Groom (@CathGroom) reported

    There is no one I hate more than @Plusnet right now. No internet service during the run-up to Fierce or actual festival week, I've spent over 3hrs on the phone to them and no one can give a straight answer or seems to know what's going on. Stay away!!

  • whitecat48 Paul (@whitecat48) reported

    @Plusnet I am completely done with your appalling #broadband service. Yet again no service ffs. #PlusnetMeansNoNet #IwantToLeave

  • baino79 Andrew Bain (@baino79) reported

    @Plusnet re closed ques #193514854. Ongoing since Aug but closed recently due to further errors on your part. Still not received cheque for refund of £65.14. Please can someone get this sorted ASAP. Extremely poor levels of service. Constantly chasing you

  • mksmith15 mandy kay smith (@mksmith15) reported

    @Plusnet you have NEVER put in for this D. Debit on the 14th before NEVER, it has ALWAYS been on the 27th my payday because of this I've now been charged interest for an unpaid bill by the bank

  • mImvegan70 Meat IsmurderⓋ✊🐾🌱 🌍 (@mImvegan70) reported

    @Plusnet That's a poor effort! Ruby needs to concentrate and up her game. 😐

  • ataxiascot ataxia.scot🎃 (@ataxiascot) reported

    @plusnethelp @RiggsPatsy Thanks Joe. This is why I love Plusnet Patricia. A helpline that's actually helpful 💚 You won't be needing it much though. One year here - 0 problems!

  • Terry79023669 Terry (@Terry79023669) reported

    @vickyfr79788327 @Plusnet Yes you are not alone, my fight 4 justice against this Cowboy provider is now 30 months since started and over 2000 tweets. So many vicitims have contacted me and all without exception have the same issues. The Bandit CEO fronts the Cowboys 4 BT who have no interest in my issue

  • themadbrewery The Spooky Brewer (@themadbrewery) reported

    @WishboneBrewery I’d probably ring them if it’s still unstable. It’ll only get worse if you leave it. It’s honestly probably not plusnet, 99% of the time it’s the network.

  • ataxiascot ataxia.scot🎃 (@ataxiascot) reported

    @RiggsPatsy Not sure if they cover your area Patricia, but if they do, then I 100% recommend Plusnet. Small village here (even mobile reception is iffy) - but @Plusnet and their support @plusnethelp are brilliant for internet access.

  • andy_st220 Andy Brown (@andy_st220) reported

    @plusnethelp Signed up for plusnet mobile yesterday and still waiting for the confirmation email. Starting to think this was a bad idea if this is a taster of what may come!