Plusnet Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR7 and CR90.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (9%)
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Phone (1%)
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TV (%)
Live Outage Map Near Croydon, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Wembley, Southall, Hackney, Croydon, Tower Hamlets, Teddington, City of London, Dagenham, City of Westminster, Westhumble, Newham, Southwark, Paddington and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Internet | |
| Southall |
Internet | |
| Hackney |
Internet | |
| Croydon |
Wi-fi | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Swain
(@Rchrdswn1975) reported
@Plusnet still waiting for news of mobile phone signal. At present I need to ring plusnet broadband about a complaint. But can’t as mobile phone signal plusnet is non existent.
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John Slinger
(@JohnSlinger) reported
@Plusnet @EE @WeAreOpenreach many Ukrainian refugees are leaving host families in the coming weeks. Many have children who depend on the internet for school work & to stay connected with friends & family. Sorting contracts can be difficult & costly. Can you help?
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Dan // Nemesis
(@iNemesis__) reported
Only a couple more weeks left of being a @Plusnet customer, While I've not had any issues with them what so ever, Except me struggling to pay the bill on time on a few occasions (like now), It's definitely a company I would recommend, I may return to them one day. :)
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Ben Armstrong
(@BenjiArmstrong1) reported
@Plusnet Why do i still have to pay this contract, getting really fed up of the 1mbs download, and the most bipolar ping ive ever had, Joke of an internet provider..... Not long till we can **** you off and get one that works.. Had to upload this using moblie data in my home...
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her0n
(@her0n) reported
@Plusnet Having some very unusual broadband connection drops today. Can't seem to hold a connection for more than 10 mins without needing a router reboot. I work from home full time and can't do my job! Frustrated. Please help? 🙏
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Martin Grierson
(@griolfc) reported
Today is my 6 month anniversary of ordering faster broadband from @Plusnet and ironically I get another lazy update from their support team that they are waiting another week from Openreach. Time to put a formal complaint in and get this referred to the Ombudsman!
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Plusnet
(@Plusnet) reported
@Chris_Widgery Hello Chris hope you are well! I ran some tests and checked if there is problems in your local area however there is no fault found. Could you confirm that you are still facing broadband problems? Salik- Plusnet Sheffield
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Richard Swain
(@Rchrdswn1975) reported
@Plusnet still without mobile signal. Told at first mast was fine, then told by email mast has failed. And that’s it.! No communication, no plan moving forward, silence. Offered a free month of phone network. Does not really help not having signal. Can’t even ring and discuss it
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jo scott
(@broadstairsjo) reported
@Plusnet almost £300 early termination taken on a contract cancelled in error by PlusNet. . so agreed refund should be immediate. 3 days and counting . . its January. worst month possible to have unexpected hit.
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James Archer #Fight The Power®
(@JamesKAArcher) reported
@jhardingcouk I moved to Plusnet. To be honest I wasn't too impressed at first as our speeds were really erratic. The first 6 Openreach engineers were useless but it turned out the problem was with a flooded cable up the street which only the 7th engineer discovered. No charge to me.👍