Plusnet Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes SE25, CR0 and CR7.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map Near Croydon, Greater London, England
The most recent Plusnet outage reports came from the following cities: Croydon, Hackney, London, Hounslow, Thamesmead, Tower Hamlets, Fulham, Camden Town, Dagenham, Barking, Holborn, Lewisham, City of Westminster, Thornton Heath and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Hackney |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
||
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Pip
(@pipmadeley) reported
@imkSushi @Plusnet This started as a single drop but now it goes on for over four hours a night so problem clearly getting worse. Close friend is a network engineer and suspects a re-profiling issue with the equipment at the exchange. Clearly something out of my control now.
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BigOwlDream 🌸
(@BigOwlDream7) reported
Is Plusnet down or is it just my machine???
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caroline soul
(@carrianne2208) reported
@plusnet. Your website reports no issues but a few times today, my Internet has gone off for 15-20 minutes. Resetting hub doesn't work. Not impressed. Trying to study on my tablet and WiFi keeps going off! Training website doesnt work on phone!
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happy:0)
(@nhh322000) reported
@pipmadeley @Plusnet Same ours was too, but the thing I brought connects to something else, its not an ideal solution as vodafone investigate, but at least it plugs the gap so we are not without internet during 1-4am
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Graham Auld
(@GrahamAuld2) reported
@Plusnet - any update on when I might get a working telephone service again... 2 weeks since you started looking into it and no news. Hopefully when the bill turns up you won't be attempting to charge me for a service you're not supplying?
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Dr. Rosie ♿
(@Fenchurch4221) reported
@Plusnet switched over to fibre yesterday but new router never arrived and now we have no internet - please help!
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CommunityRepaintMbrough
(@RepaintMbrough) reported
@Plusnet We have not used our phone line or broadband since leaving our unit in July. Our new storage premises do not have any phone line connection so can you advise how much you will charge me to cancel the agreement
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Tanya Ho
(@tho78450) reported
@Plusnet Showing your "compassionate side" won't work, when Plusnet's customer service (so called) is so poor. Why bother to reply to an aggrieved customer saying, "please DM me" without the link? Disingenuous or what??
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turned to fire
(@turnedtofire) reported
PlusNet in public: "We're making calls to Syria and Turkiye free in light of the situation/people's need to contact family." Me: "Aww, what a nice, humanitarian decision." PlusNet in customer emails: "We're jacking your prices up by £3.46 a month (i.e. another £41.52 a year)."
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David Nash 🇺🇦
(@StormingNormal) reported
@pipmadeley @Plusnet Does your telephone go through your router? If so, is there a dial tone during this outage. I’m guessing there isn’t if you do have a phone hooked up. (Interested for myself here)