Plusnet Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (17%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Southwark, Croydon, Paddington, Bermondsey, Tadworth, Hackney, Cricklewood, Islington, Camden Town, Tower Hamlets, Lewisham, Fulham, Redhill and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Community Discussion
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Plusnet Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Anuja Chatterjee
(@anuja2015) reported
@slash_addicted @Plusnet Same for me. Have been on the phone to them. Tried resetting router, passwords etc. They are sending engineer on Tuesday. The earliest they could do. Frustrating as I work from home. Hope they can resolve the issue. Seems an area wide problem?
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SenpaiUKgaming
(@SenpaiUKgaming) reported
@Plusnet Fix the tinter webs while your there. 👍
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Sam Turrell
(@SamTurrell) reported
@slash_addicted @anuja2015 @Plusnet Down for me also, Layerthorpe area
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Plusnet
(@Plusnet) reported
@esarty Hi Steve, I've just made some changes to your account to patch up the broadband issue until we get your new account up and running. Would you mind giving this another try and confirming if the broadband is working? - Cal, Plusnet Leeds
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Ted Smith 🇪🇺
(@TedUrchin) reported
@Plusnet I was with Plusnet for years, great company, easy to contact, recommended them to friends and family, but then it all went downhill. Poor customer service and had to beg them to replace the old router when it went on the blink and they wanted to charge me for it!
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Sam Turrell
(@SamTurrell) reported
@vhixy @SkyHelpTeam Same but with @Plusnet. Why won’t they acknowledge this is a major issue?!
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🚴♂️cycling Leah😀 🚴♂️
(@Mayorion2012) reported
@Plusnet so annoying it goes off every night at this time, it shuts the telly down what you are watching. Surely your internet should stay on 24/7?
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Vivere Aeque
(@iainab99) reported
@nervousgradient @vhixy @SkyHelpTeam YO26 here and the same. It’s been down since at least 7am for me. Just spoken with them and checked a couple of different routers … both saying ‘no internet’ Openreach unaware of issues but Plusnet end & our routers aren’t the issue … so it must be an exchange problem
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Kev
(@kevrowe) reported
Time to play "how hostile to your customers is your UX?" with @Plusnet and see how long it takes me to cancel an expiring contract online.
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Esarty
(@esarty) reported
So @Plusnet gave us internet for the week of the move - then today, when we’re due to be back working from home, they’ve switched it off again, and aren’t sure how long it’ll be before they can switch it back on. Absolutely shambolic service from them over the last two weeks.