Plusnet Outage in Dagenham, Greater London, England

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

@Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

@plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

@Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

@Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

@Plusnet seem to be the most difficult network/ISP to leave! Your causing such a difficulty for my services with BT to start which in turn is causing stress at home.. Whatever the marker is on the line needs to be taken care of right away.

@Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

@brazenprods Ours has always been super reliable (Plusnet & talk talk before were push in comparison) both mobile and broadband are solid. Could you have a problem with faulty kit or they need to boost it in your neck of the woods.

Normally not one for rants but Plusnet are truly the worst for WiFi. In the last 15 mins it's cut out 7 times! Had enough of them

And the line is still showing the slow ADSL that Plusnet downgraded me to. Suggests you've not actually provisioned the order. 0/10 for effort.

@sokudukeh That’s rubbish 😐 back in July I had no internet for 3 weeks, was pure hell, a lorry ripped the over head cables down. I’m with plusnet, cheapest out there and they use the BT Fibre network 👍🏻

@sokudukeh I’m with plusnet, cheapest out there and they use the BT Fibre network 👍🏻

@sokudukeh I’m with plusnet, cheapest out there and they use the BT network 👍🏻

I thought @Plusnet were bad, but you're on a whole other level of serial incompetence.

@plusnethelp ok plusnet, twice the internet went down whilst watching a movie last night. Not enjoyable, watching football today, 90th minute internet down. Maybe it's time we said goodbye

@Plusnet why has our land line been down for several days, I will be cancelling my direct debit soon and starting the migration process as you no longer offer value for money

Finally fixed all my daily @Plusnet DNS / Internet connection problems... I bought my own router which is capable of doing the job, specifying my own DNS settings etc I’ve had little issues for the month it’s been in! All @plusnethelp would say is “try it wired not wifi”. Crazy.