Plusnet Outage in Dagenham, Greater London, England

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

Since joining plusnet a year ago, I can't change things online in "My Account"; it has a message saying "You can't change your products for the moment, you have an order which is currently being processed. Please try again later." Clearly this is not true, can you fix it please.

@Plusnet I have no overdue bill and never did..on the 15th May you produced a bill for 17p but your website only lets you pay a minimum of £1..the bill is not yet due. Please advise on how this mess is to be sorted out with minimum fuss..thanks..

@plusnethelp Yet another day with no broadband. I appreciate that my tweets are reminiscent of Groundhog Day or 50 First Dates in the repetitive stakes. But so is being bereft of internet despite Plusnet ‘proactively chasing’ the issue. No updates since Fri. Ouch.

@BritishTelecom plusnet No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboys

@bt_uk plusnet No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboy Providers!!!!

8 days after confirmed switch date & STILL no service from @Talktalk. No care about the impact. Anyone able to offer a rapid connection to urgently help a Nurse doing vital Covid Research trying to #staysafe by working partially at home @virginmedia @SkyUK @BT @EE @Plusnet @O2

@plusnet /BT No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboy Providers!!!!

Today 3 hours without connection .. and when it is slow and alternating, I always pay a lot...#plusnet #kendal #cumbria

2 days in a row having unstable internet. It has been impossible to work, let alone video streaming. Not the best time to be dealing with #plusnet poor service.

@Plusnet please can you provide with an email address for me to communicate with as I am deaf and cannot make phone calls. I am having connection issues and need this fixed ASAP for my work thanks.