Plusnet Outage in Dagenham, Greater London, England

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

@Plusnet I want to cancel but I can't get through!

So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

Hey @MarcAllera why is Plusnet service so utterly garbage? You're charging me for a service you don't provide - daylight robbery. @Plusnet @plusnethelp

Have @plusnet decided to provide the service I pay them for today? No. @plusnethelp

@plusnethelp Not at all happy with the service given to my 72 year oldmum yesterday! A tree brought the cable down, Openreach attended but left her with her phone cable coiled on the lawn, & no phone line. Plusnet messaged her to say it appears her service has been reinstated ?!

@Plusnet you are the worst I ever used. I just want things to come back to normal so I can change ... never use #plusnet it’s the worst. Slow... expensive ... and no response if you call

Plusnet internet is the worst internet I have ever experienced in my life! 10 months of crap internet that I have paid for. Its disgraceful! @plusnethelp

@Plusnet no service at all , just returned to my Leeds house, flashing red light, all cables connected properly. No WiFi no internet. Help!

Typical @WeAreOpenreach finish the FTTP in my area, and @Plusnet don't support it. So I'm stuck in my contract with crap internet till May. Great job @plusnethelp !

For a networking student, I sure pick some bad ISPs. First TalkTalk now Plusnet. Heads up, if you get a Plusnet Wireless router, due to the manufacturer cheaping out, your router will hiss everytime a device uses the 5Ghz band. Plusnets advice? Deactivate it.

@plusnethelp is there anyone there who can help? I’m getting very slow internet speeds this week - speed checker shows speeds of less than 1mbps.I’ve tried ringing several times and cannot get through.Will someone at plusnet respond and help me solve issue pls?

@Plusnet your service is dreadful. Been on and off for months and your "support solution" was to just switch off one of our channels. Hasn't fixed the problem, it's made it worse! I want a refund for the past 3 months AWFUL Internet meaning we can't work from home successfully!!!