Plusnet Outage in Dagenham, Greater London, England

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

@Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

@plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

@Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

@Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

@Plusnet seem to be the most difficult network/ISP to leave! Your causing such a difficulty for my services with BT to start which in turn is causing stress at home.. Whatever the marker is on the line needs to be taken care of right away.

@Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

Plusnet customer services s##t been on phone 30 mins no internet for 4 days, no response!

@Plusnet Fix your shit please my internet is dying right now

Plz get me away from this company of liars I’m with. Help me @Plusnet I’m feeling emotional with all the issues... I’m in a 13 month contract and need to leave and join Plusnet

@Plusnet You have a very strange idea of 'customer services'. After a conversation finding out what the options are for cancelling my account you have gone ahead and cancelled both my accounts. So you can claim £7.32 per account.

@Plusnet Hi Cowboys Where is my compensation, where is yr customer service, where is yr CEO, where r yr friendly helpful staff u mention in TV adds. 2wks No service=No compensation=No reply from CEO=Zero customer service. Been waiting 27 months but plusnet Bandits will not pay up

@DavidRWells @virginmedia @Plusnet I will let u know as wife is shopping around we have same problems they think they have the monopoly and treat customers like crap at virgin

@MrsJSuthers @virginmedia If you call being made to take an inferior TiVo with half the storage and them agreeing to not increase the bill (till they decide to up it anyway) to keep said tariff, then yes, we got sorted! *****! I’ve set a reminder for 10 months time to start with Plusnet and cancel virgin!

@virginmedia @Plusnet To give you an idea of the issue... since sending my first tweet, the internet has gone down 3 time!!! No errors on the box other than an off yellow light. When this issue started it used to show the green arrows and wifi lights... not any more.

@virginmedia @Plusnet I know without checking that there are no issues in my area. The issue is with the router...

@pubby @virginmedia @Plusnet I have to manually reset it. The network is on, but no connection to the internet, no signs of issues on the @virginmedia website and the only help the 'helpline' have is to switch it on and off again... Thanks for the comments re @Plusnet