Plusnet

Plusnet Outage Report in Crayford, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crayford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crayford, Kent, England 03/12/2026 23:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Crayford, Kent, England

The most recent Plusnet outage reports came from the following cities: Hackney, London, Croydon, Harringay, City of London, Southwark, Newham, Tower Hamlets, Dagenham, Basildon, Sevenoaks, Romford and Poplar.

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City Problem Type Report Time
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crayford, England

Latest outage, problems and issue reports in Crayford and nearby locations:

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • kate_marr Kate Marr (@kate_marr) reported from Gravesend, England

    @Plusnet I want to cancel but I can't get through!

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • uk12345 ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • tracebicyturner Tracy Antonio MIAB cert.acc. (@tracebicyturner) reported

    @Plusnet So signal alllll day. Having to use my data which I want compensating for as you have the cheek to increase my prices and all I get are problems.

  • CatObbard Cat Obbard 💙 (@CatObbard) reported

    @AlishaStringer @Plusnet That’s so poor! I’ve had the usual advice that just signposts you to other sections of their infrastructure. Basically leaving the customer with all the legwork. Suspect they have a long queue of folks they are dealing with due to response time. Not impressed.

  • Big_Fat_Gaz That Man Gaz (@Big_Fat_Gaz) reported

    @Plusnet Went down at 22:00 on Monday 17th. Came back Afternoon of Thursday 20th.

  • BandLoafer london loafer band (@BandLoafer) reported

    activation date, but I did not receive your router. I contacted Plusnet and they sent me the router, it arrived next day. I could not use internet 2 days. The ref number is 212726690. On 18 April 2021, your internet service disconnected from early morning. I tried to phone you,

  • fatimaengland F Sol (@fatimaengland) reported

    @Plusnet hi there, my Internet has been down for the last hour. I am in the middle of an important deliverable and I would like to know if the service will resume any time soon please.

  • __Dylan__Hall__ Dylan Hall (@__Dylan__Hall__) reported

    @Plusnet Nice of you to help me with my question that was asked an hour ago, it's clear what your priorities are, and its clearly not customer service!

  • EmsWong1 Emily Wong (@EmsWong1) reported

    @Plusnet is there an outage or reason for such slow connectivity lately in South East London recently? Be great to be kept informed.

  • kateweb Kate W (@kateweb) reported

    @Plusnet I placed an order on 13 May and both service and communication so far have been terrible. I'm now on my third phone call in two days, trying to fix this so I actually get broadband, and Plusnet's yet to do anything it agreed that do. Absolutely infuriating.

  • killermill3r Ollie (@killermill3r) reported

    @Plusnet Hi Alisdair, I get a message saying calls to this number are barred from my phone - is this because I'm not yet a customer?

  • cooljools58 Julian Philpot (@cooljools58) reported

    @Plusnet Hi Plusnet. I called you this evening to switch from Virgin Media, partly because you supposedly have better customer service. The last words of your "sales" agent as "Can't do nuffin for you" when I objected to a hidden price increase. In case you don't hear from me, that's why.