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Plusnet

Plusnet Outage Report in Crayford, Kent, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Crayford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crayford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 14% Wi-fi (14%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Crayford, England

The most recent Plusnet outage reports came from the following cities: Romford, Poplar, City of London, Hackney, Snodland, Harringay, Southwark, Newham, Tower Hamlets, and Dagenham.

CityProblem TypeReport Time
Romford Internet 5 days ago
Poplar Internet 7 days ago
City of London Internet 10 days ago
Hackney Internet 13 days ago
City of London Internet 15 days ago
City of London Internet 15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crayford, England

Latest outage, problems and issue reports in Crayford and nearby locations:

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK Anything I can do to help?

  • GMan40555684
    GMan (@GMan40555684) reported from Sutton at Hone, England

    Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please

  • grahamguy
    Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • NickFaber
    Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • EngHanrahan
    Mr H 🦡 (@EngHanrahan) reported from Walthamstow, England

    @Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?

  • grahamguy
    Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • Skypirate_
    🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • andywash
    Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • uk12345
    ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

  • robdogtrickies
    Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • Daninho58
    Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • the_lazy_ferret
    Clive Slade (@the_lazy_ferret) reported from Seal, England

    Anyone else in Sevenoaks area having issues with @plusnet ? Was working fine until about 15:50, now the router connects, but all websites time out. Their site says nothing is wrong, but other checkers say there is a big problem.

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK That's bollocks, Bobo. You shouldn't have to put up with that ****. 😡

  • Wattsit01
    Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • Skypirate_
    🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • PurpleDon1973
    MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • utkhan79
    Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet my home internet is down and so is your website. Any issues at the back end?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • FuzzyDuckLee
    Fuzzy Duck Lee 🦆 / fka FuzzyDucksTV (@FuzzyDuckLee) reported

    BT TV, BT Sport, BT Mobile, Plusnet, EE, BT Business and Public Sector, BT Global Services, BT Wholesale and Ventures – provides network products and services to communications providers (CPs), voice to UK customers via 999. All have access and help available. I was a founder.

  • JonPorty
    jon.porter (@JonPorty) reported

    @AlexWalkerTodd Honestly the best service I've had has been Plusnet, but their rates just weren't competitive when I was switching this year

  • BenMyatt74
    Darksider  (@BenMyatt74) reported

    Very confusing messaging from @Plusnet have had an offer for a new 18 months fixed price contract that have signed up for some days ago but STILL getting comms about my service ending and deals for me (all with different prices on at more than I have just resigned at?) #confused

  • harjybop
    Harjit (@harjybop) reported

    @Plusnet still waiting for my number to transfer over from old provider. Told would be Wednesday now told could be whenever??? Awful service. Why did I switch!

  • Sportzzmama
    SportzMama (@Sportzzmama) reported

    @TheCloudBeeTTV @Plusnet That's so crappy...hang in there bee.

  • AQueerPanda
    Blank (@AQueerPanda) reported

    Well plusnet is rated 1.8 on trustpilot, which surprises me coz I've used them before and had zero problems. I'm torn between them and One Stream, which TP rates 4.5 :P Everything is a roll of the dice, sod it, One Stream it is :P

  • FlowersOfBath1
    Flowers of Bath (@FlowersOfBath1) reported

    @Plusnet still no phone line and I’m still no further forward days later. Constant flow of incorrect information being given to me and no one resolving the problem! I’m a small business, I cannot run my business with continual issues due to Plusnets support team being useless!

  • DavidLineae
    David Lines (@DavidLineae) reported

    @Plusnet – When BT proceed to closing the PSTN and our landlines use VoIP over Broadband, how will the mandatory facility to be able to use our landline to contact emergency services during a power cut be supported?

  • Captain_Falcore
    Captain Falcore (@Captain_Falcore) reported

    @TheCloudBeeTTV @Plusnet Plusnet really are awful. I was with them for one year, their customer support is non-existent and their speeds although good when they're working, are usually always met with with extended downtimes. I am with BT, and they get some flack for prices, but they're reliable!

  • TheCloudBeeTTV
    TheCloudBee (@TheCloudBeeTTV) reported

    @Sportzzmama @Plusnet These are my only option, the issue is with the lines which is ran by one company over here so even if I switch to someone else I'll still have the connection problem. Although another companies customer service may push harder to get it fixed for me.