Plusnet Outage Report in Sutton at Hone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Plusnet
Plusnet is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Plusnet outage reports came from the following cities: London, Poplar, Bromley, Basildon, Newham, Sevenoaks, Romford and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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yunus
(@_yunu5) reported
from
Stratford, England
@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet my home internet is down and so is your website. Any issues at the back end?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Kate Marr
(@kate_marr) reported
from
Gravesend, England
@Plusnet I want to cancel but I can't get through!
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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Lewis Hardwick
(@lewis_hardwick) reported
from
Crayford, England
So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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Clive Slade
(@the_lazy_ferret) reported
from
Seal, England
Anyone else in Sevenoaks area having issues with @plusnet ? Was working fine until about 15:50, now the router connects, but all websites time out. Their site says nothing is wrong, but other checkers say there is a big problem.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Beccy Dresden
(@dresdeb) reported
@Plusnet Maybe it's just me then. I've called your support line once since switching to you last week; it briefly improved but now is worse. 9am video call was a disaster, connection-wise, smart TV keeps dropping out... Haven't had such issues in 20 years of broadband at this address 😟
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Sophia Soames
(@sophiasoames) reported
Day four with no access to my emails. @Plusnet claim to have Net-ops working hard on the issue but all they have done is disable my password and fob me off, At my wits end now as the Sheffield customer service team throw ''rate our service'' texts at me. Seriously?
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Beccy Dresden
(@dresdeb) reported
Anyone else in Milton Keynes area having massive problems with @Plusnet broadband this morning? I'm a week into using their service and right now I'm getting less than 10Mbps - dipping as low as 1.5Mbps 😩 - when I'm paying for 35-45Mbps. Not happy.
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JohnCB500
(@JohnCB500) reported
Hi all, Just got an email from @Plusnet @plusnethelp They have stopped the pay in advance for line rental, I need to know what my options are, Can I get a line deal elsewhere? Or is it a case of rip off the customer time, Help required
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Loretype
(@loretype) reported
@Plusnet getting really tired of unreliable internet after signing up with you guys at my new home. Had an outage for about half an hour now after intermittent issues all day
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LibBae
(@chemicallibby) reported
@Plusnet your broadband is terrible! We've been paying for fiber and apparently we've been on standard line the whole time! Yet again the routers flashing orange you try everything and it still not working. Stay away from Plusnet!
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Andrew
(@andrewmk) reported
@dresdeb @Plusnet Our Sky FTTC connection seemed to freak out yesterday and I was wondering if we'd be better off on another service. Think I'll stick with it for a while.
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Verity Ⓥ 💙 #PlanetOverProfit #BLM 🏳️🌈🇪🇺
(@veritysmart) reported
@Plusnet Can someone please activate my SIM as agreed in DMs. I am disabled and have been left without a network all day! I’ve already been made to jump hoops and hurdles. This is getting ridiculous how hard you make it for disabled customers. Too many barriers!
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David lewis
(@David___Lewis) reported
I am beyond mad at the lies, stupidity, incompetence, stress caused and time taken storing out utterly pathetic @Plusnet **** right off now. Seriously **** right off.
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Peter Gould
(@QualityIsKing) reported
@OpenreachHelp Thanks for your reply. Plusnet have said the delay is down to Openreach. They're clinically extremely vulnerable and will be without a phone line or internet for around 2 weeks. This isn't acceptable.