Plusnet Outage in Romford, Greater London, England

The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

@plusnethelp hi..pls could you let me know how I can cancel BT Sport via the Plusnet site?

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet I want to cancel but I can't get through!

So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

It seems that @Plusnet @plusnethelp support services have really gone downhill.

@Plusnet @plusnethelp Just had a rude customer representive called marina in your Sheffield base who pretended not to hear me and promptly hung up on me

Badly let down by Plusnet! A total farce!

@Plusnet @plusnethelp Shocking service. There was an error on your side and I didn't get as much as an apology, let alone an email to inform me of it. I'm working from home and need the internet to do so... Never dealing with you again.

@Plusnet @plusnethelp Booked an engineer 2 wks ago to set up internet this AM. Hasn't showed up, instead I got a cryptic email about a ticket being closed when I never asked a question. Been waiting to speak to someone on the phone for 25min. What kind of service is this?!

Come on @Plusnet new customer & now without a phoneline no dial tone rung on 3 separate times today already waited total 57minutes not good @plusnethelp Please!!!!!

@AllieRenison @EE Just had that problem. Took several weeks for Plusnet to fix it. OpenReach engineers removed all links to other extensions in the house bar the one main phone then replaced the ‘crimps’ on the wires in the box on side of home. It is a resistance fault apparently.

Day 2 of broken Internet. Goodbye @Plusnet. Thanks for literally nothing.

@plusnethelp I have only been with Plusnet for a month and the connection is shocking. Any help would be great.

Boom, just switched from the absolutely awful @TalkTalk to @PlusNet. Just a shame it'll take 10 days for the switch to happen.