Plusnet

Plusnet Outage Report in Bromley, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Bromley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Bromley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Bromley, Greater London, England 05/02/2025 21:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Bromley, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hackney, Leyton, London, Dagenham, Upminster, City of Westminster, Catford, Holborn, Croydon, Bermondsey, Southwark, Fulham, Lewisham, Paddington and Newham.

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City Problem Type Report Time
United KingdomHackney Internet
United KingdomLeyton Internet
United KingdomLondon Wi-fi
United KingdomDagenham Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Bromley, England

Latest outage, problems and issue reports in Bromley and nearby locations:

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • uk12345 ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • WorkieTicket99 muckfe (@WorkieTicket99) reported

    @Plusnet did you know if you are an existing customer with these and you up your data allowance from 10 to 20gig you will pay £16.39 .. if you are a new customer it’s £9 . Outrageous.

  • Andriux55 Andrius (@Andriux55) reported

    @Plusnet no mobile internet just sometimes H+ for more then 3 weeks , what is issue ,why nobody fixing it ?

  • SMGuitars Stu Moir (@SMGuitars) reported

    @Plusnet The worst broadband I’ve ever had. Constantly cuts out and is slow. Contacted customer service, they told me there was nothing wrong with it. The only good thing is my contract ends soon.

  • mattgilbert83 Matt (@mattgilbert83) reported

    @Plusnet the internet has been down all day in Ashford Kent and can’t get through to your call centre.When is the system back up? How long ? Please!!!

  • jjand00 jaz j (@jjand00) reported

    @Plusnet Hi that’s absolutely fine if it will help resolve the issue

  • SpiceSugarand Sugar and Spice (@SpiceSugarand) reported

    @Plusnet hi my mobile signal strength has been very poor/non existent over the last few days. Do you know if there’s a reason for this? Thanks

  • Alexis01457679 Alexis (@Alexis01457679) reported

    @Plusnet I'm a broadband customer just tried to sign up for sim only mobile, said there was a payment error but the payment has registered on my card ok, not received any emails, what can I do I don't have time to sit waiting on hold on phone

  • DougieLawson Dougie Lawson (@DougieLawson) reported

    @LJB41 My Plusnet internet has been rock solid (since Mar2020) with no outages during the day except when the mains failed. Only problem I've got is 27Mbps down / 5Mbps up. I've been logged on to systems all over the world. I have to say an AWS desktop sucks (due to my low bandwidth).

  • heavenndhell666 i love ramsgate (@heavenndhell666) reported

    @Plusnet find it a total disgrace there is no email provided for business complaints being held to ransom to upgrade or left with the same outdated useless router if I don’t. One customer lost when contract is up

  • Kevin_Bridgend Kevin Jones #FBPE (@Kevin_Bridgend) reported

    @Plusnet Just to update everyone, the fault has been resolved with Bob's help. Call was raised on Feb 9th, it was sorted on March 31st but I am delighted to see it working again even if it was a huge struggle to get plus net netops team to accept if was a problem on their server.