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Plusnet

Plusnet Outage Report in Wandsworth, Greater London, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Wandsworth, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Wandsworth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Wandsworth, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

CityProblem TypeReport Time
London Internet 16 hours ago
London Internet 16 hours ago
City of Westminster Total Blackout 2 days ago
London Internet 3 days ago
London Internet 3 days ago
London Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Wandsworth, England

Latest outage, problems and issue reports in Wandsworth and nearby locations:

  • LindsCollumbell
    Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • DameClaraM
    Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • stephpb
    Steph 🍻 (@stephpb) reported from Camden Town, England

    @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

  • LindsCollumbell
    Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • MusicMoofie
    ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • EngHanrahan
    Mr H 🦡 (@EngHanrahan) reported from Walthamstow, England

    @Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?

  • LinJaneThe2
    Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • LinJaneThe2
    Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • MartinWoodward2
    Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • stephpb
    Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • tandleman
    Tandleman (@tandleman) reported from Poplar, England

    @Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.

  • LindsCollumbell
    Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • tandleman
    Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • LindsCollumbell
    Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • NW6Penguin
    Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • Jo48651873
    Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • NortysTweets
    Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • StevenB48053410
    Steven Barrett (@StevenB48053410) reported

    @gewoodroffe @Plusnet @MoneyTelegraph Plusnet initially offered compensation for a bogus 'debt' they said I owed, recognising the enormous stress and worry they created, only to then disappear and ignore me when I want to take up the offer. 'Award-winning customer service'? I think not!

  • denise_ds1
    Dee (@denise_ds1) reported

    @plusnet. 3rd day internet down, no responses to messages. Please can some one respond to say the fault has been reported at least rather than just telling me to reset the box?

  • Sevenproxies1
    Seven proxies (@Sevenproxies1) reported

    @Plusnet any known Internet problems in the ts20 area? Internet is completely down. No light on the box for the Internet. Have restarted, no joy. Line test done and seems fine.

  • Tones46992228
    Tones (@Tones46992228) reported

    Was supposed to get a engineer on Monday, my third, maybe 4th, this year, courtesy of Plusnet, never came. I've had to ring them 6 times this year, internets back on 10 gbps slower than should be 😠 & NO promised callback. What a fecking company, & they've put the price up 😡

  • Vespii
    Charlotte (@Vespii) reported

    @Plusnet No response from my last tweet to you, supposed to be up to 80 down, we usually get around 50, today ive been on 8 and its disconnecting me. Its affecting my work as I work from home. Uve sent 4 engineers out over the years and they never find anything wrong in the house

  • Vigman
    Jon D #rejoinEU (@Vigman) reported

    @plusnethelp Hi. I’m an IT pro trying to help my daughter with her Plusnet broadband. The account is held by her aunt who lives abroad. This makes support difficult. I have emails and pws but can’t login to the account. She just needs a new router. Please can you help!? Thanks

  • Vespii
    Charlotte (@Vespii) reported

    @Plusnet I understand, i will respond to that, sorry my dad is the main acocunt holder and he forgets. However this is an issue I can see others are having as well so it might be something someone needs to look into on your end as well.

  • arfurenglish
    anthony english (@arfurenglish) reported

    @SammiMckean @globalhlthtwit We tried John Lewis broadband, supplied by plusnet. They were shocking. Didn't transfer the line so it went dead, which needed a bt reinstall. Basically left us with no phone or Internet throughout Christmas and new year. They were shockingly bad

  • antjo1987
    Anthony Josephson (@antjo1987) reported

    @Plusnet @plusnethelp can you help with this?

  • chissimmons
    chris simmons (@chissimmons) reported

    @Plusnet having issues in so41 are ther problems