Plusnet Outage in Ealing, Greater London, England

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

@plusnethelp @Plusnet Is someone going to tell me what the fault is & when it will be fixed please, think I have been more than understanding waiting 3 days for help!!!!

Since joining plusnet a year ago, I can't change things online in "My Account"; it has a message saying "You can't change your products for the moment, you have an order which is currently being processed. Please try again later." Clearly this is not true, can you fix it please.

@Plusnet I have no overdue bill and never did..on the 15th May you produced a bill for 17p but your website only lets you pay a minimum of £1..the bill is not yet due. Please advise on how this mess is to be sorted out with minimum fuss..thanks..

@plusnethelp Yet another day with no broadband. I appreciate that my tweets are reminiscent of Groundhog Day or 50 First Dates in the repetitive stakes. But so is being bereft of internet despite Plusnet ‘proactively chasing’ the issue. No updates since Fri. Ouch.

@BritishTelecom plusnet No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboys

@bt_uk plusnet No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboy Providers!!!!

8 days after confirmed switch date & STILL no service from @Talktalk. No care about the impact. Anyone able to offer a rapid connection to urgently help a Nurse doing vital Covid Research trying to #staysafe by working partially at home @virginmedia @SkyUK @BT @EE @Plusnet @O2

@plusnet /BT No bank holiday 4 me, busy chasing the Bandit providers 4 my money while CEO's r out spending what they owe me and many other Victims. 2wks No service+No compensation=No reply from CEO's=No customer service. Waiting 37 months. Avoid both twin Cowboy Providers!!!!

Today 3 hours without connection .. and when it is slow and alternating, I always pay a lot...#plusnet #kendal #cumbria

2 days in a row having unstable internet. It has been impossible to work, let alone video streaming. Not the best time to be dealing with #plusnet poor service.