Plusnet

Plusnet Outage Report in Ashtead, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Ashtead, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Ashtead, Surrey, England 09/17/2025 23:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ashtead, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Croydon, Purley, Fulham, Streatham, Southwark, Carshalton, Mitcham, Hounslow and Sutton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout

Community Discussion

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Plusnet Issues Reports Near Ashtead, England

Latest outage, problems and issue reports in Ashtead and nearby locations:

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • colincabbage Colin Cabbage (@colincabbage) reported

    @Plusnet No mobile coverage since 29th Nov, tried diff network, won't connect at all, web page is useless info.

  • JakeBetis8 Jake 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇸 (@JakeBetis8) reported

    @Plusnet No getting service. Something down?

  • evans_chirrup Brenda Evans (@evans_chirrup) reported

    @Plusnet Been trying for 2 days to get onto your website but the login page doesn't open, is this a problem your end, or mine?

  • thekent01 L Kent 💃 (@thekent01) reported

    @Plusnet Is your webpage down?

  • Click_Write Allison Livingstone 🏳️‍🌈 (@Click_Write) reported

    @Plusnet Constantly dropping out. Use 4g at home 70%+. Wife has to plug in broadband to ensure she can hold meetings. Have a booster upstairs but little diff. Today, a total of maybe over an hr just searching for WiFi. Constant lack of service and then you tell us, there are no probs!

  • AlexisTwolf Jac Griffith. (@AlexisTwolf) reported

    @Plusnet Hi, I can't get a phone signal despite EE network being available. Please can you help?

  • Plusnet Plusnet (@Plusnet) reported

    @chrisnoakesy Hi there, I'm just getting in touch after the recent post that was sent to us and just checking to see if there is anything we can help with. If not just let me know and I can mark this post as closed. - Curtis, Plusnet Sheffield

  • Mickjj1 Michael Jeffries (@Mickjj1) reported

    @MartinSLewis another case of loyal customers not being treated the same as new. Tried to switch my Plusnet mobile contract to take advantage of the £30 gift card offer only to be told as an existing customer I was not eligible.

  • Jonay1990 Jonathan Ruxton (@Jonay1990) reported

    @VodafoneUK how can I report that the internet is down? Everyone in my estate on different providers (Sky/PlusNet etc) reporting the same thing. It needs to be raised with OpenReach

  • chazzable C (@chazzable) reported

    @Plusnet hi. I'm being billed the wrong amount for my service. I tried calling, but there's an auto message that says "the service is busy" every single time I've tried, for the last week. Please help? 🥺