Plusnet Outage Report in Ashtead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Plusnet outage reports came from the following cities: Dorking, London, Croydon, Southwark, Streatham, Deptford, Mitcham, Hounslow, Fulham, Beckenham, Isleworth, Feltham, Balham, Morden and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Phone | |
| Dorking |
Phone | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Howard
(@Gadgetoid) reported
@jemjabella @CatLamin @Plusnet My hearing difficulties notwithstanding, I fundamentally reject the concept of wasting my time calling a *retentions* service to cancel a contract which should be a 1-button-push. Also. I'm a millenial. I hate telephone calls with a seething passion.
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Jem
(@jemjabella) reported
@Gadgetoid @CatLamin @Plusnet This was similar to the issue I had with my account. It came out of my bank account, associated with my house, I was a valid account manager, username was "jemand[ex]" but because my ex had set the account up I couldn't cancel. Had to get my abusive ex to sort - fun times 🙄
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T4NY4
(@_T4NY4_) reported
@Plusnet I have been without mobile service for nearly a week, since you ported my number from my previous provider and sent me a SIM that hasn't arrived. Meanwhile I see you're charging me for a service that I can't use. No reply from your customer service team. Poor start!
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The Sharkey
(@OneRedOdd) reported
@Gadgetoid If you offered laser etching of cancellation letters as a service to @plusnet customers I'm sure plenty would take you up on the offer ..I'm guessing they would get about 20 before they changed T's&C's
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David Glynn 🔞
(@GlynnPromotions) reported
I will never go back to #VirginMedia and will leave #Plusnet the minute my contract is up. My life is worth more than 10 pence. I had at least two break ins in the last 12 months and the Police do not give a damn.
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R69NiX
(@_Roonix) reported
@Gadgetoid @Plusnet Oh wow those guys that pretend to be like a down to earth for the people simple company? What a bunch of phony pricks. Hate it when people try to look all humble and ****, not because they actually are, but because they think that image will make them money.
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Cat Lamin
(@CatLamin) reported
@Gadgetoid @Plusnet I remember having a fecking nightmare trying to cancel my dad's account because he had a brain tumour and couldn't speak and they literally refused to speak to me because him. It took me posting them a power of attorney letter to cancel his account which was so frustrating
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Joshua Murton
(@joshy_mcgee) reported
@Riddley82 @SkyHelpTeam I’m in Wokingham with plusnet and also experiencing an outage today. Have contacted their tech support who have advised me there is a BT fault in the area. Likely resolved by 9PM !
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jpg
(@31_jpg) reported
@plusnethelp help my wifi seems to have gone had plusnet for a long time never had any issue before I need it for work please help
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Phil Howard
(@Gadgetoid) reported
@jemjabella @CatLamin @Plusnet So. Much. Yikes. Is people canceling accounts at random for a laugh such a common occurrence that they need to be this draconian? Apparently I can log in to the online service and commit to a 12 month contract without breathing a word to anybody... but not cancel!?