Plusnet Outage Report in Ashtead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Fulham, Caterham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Plusnet Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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huesbnb.co.uk
(@huesbnb) reported
How can a business go from great customer service @plusnethelp to useless in such a short time, yes “it’s Covid”, but we are all in the same boat!!.... live chat hasn’t been working for months and never a reply via Twitter messaging.... time to move on from @plusnet I think 🤔
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𝕋𝕣𝕖𝕧𝕠𝕣 𝕋𝕚𝕝𝕝𝕖𝕣 ☸️
(@tre4tlr) reported
How is it that our Plusnet internet (& WiFi) is down yet all the Amazon Firestick and Alexa devices are still fully working? 🤔
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Rosie BM
(@RosieBM11) reported
Moved into new house and no WiFi - please help @Plusnet I have work on Monday??!!
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Joshua Oates
(@joshuaoates1993) reported
@Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?
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Karl Goatley
(@Karl_Goatley) reported
@Plusnet @plusnethelp Just had 13 hours of outage and couldn’t even get through to report problems via your “award winning customer service” #NotImpressed
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Lucy Holding
(@HoldingLucy) reported
@plusnethelp @Plusnet some tweets saying issues resolved.. other tweets saying it’s not.. asking for DM but then don’t reply.. not great customer service..
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Plusnet Help
(@plusnethelp) reported
@doc_matt_jacko Hi matt, I've received an update stating that this should now be resolved. Please give your router a master reboot and let us know if the issues are ongoing. -Adam - Plusnet Leeds
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Twelve supports the NHS 💙
(@twelfthdoc) reported
I have *9 Mbps* Down right now, broadband checker is down, support have all gone home. Can't even load Twitter on my PC. Thanks @Plusnet /s
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Wayne McCarron
(@therealwaynemcc) reported
@Plusnet By far the worst ISP I have ever come across. Avoid plusnet at all costs.
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mlu035
(@mlu0351) reported
@plusnethelp Router factory reset, still no broadband. Already spent an hour on hold to get through to customer support this morning to be told it’s a DNS issue in Plusnet infrastructure. Please don’t tell us it’s fixed when it isn’t.