Plusnet

Plusnet Outage Report in West Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in West Molesey, Surrey, England 11/30/2025 23:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near West Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Camden Town, City of Westminster, Wembley, Feltham, Hammersmith, Brentford, Southall, Woking, Fulham, Epsom, Hampstead, Paddington, Islington and Kensington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCamden Town Internet
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomWembley Wi-fi

Community Discussion

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • Shazzabam S. (@Shazzabam) reported from Islington, England

    @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • dmosaheb Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AK90881221 Dr M S (@AK90881221) reported

    @Plusnet @PhilipBiggs555 I can receive email but still cannot send! You SMTP server is still not working. What is the ETA? What compensation will you provide? It's more than 36 hours now!

  • wrathofgod Susie M(ais qui?) (@wrathofgod) reported

    @AlanJSlater @Plusnet Same - I have not DM'd them, just tried searching on their website - the status of the service is VERY hard to find. Should be up front as a pop up box so users know it's not a fault in their modem/computer/phone.

  • MLawsonDesign Mark Lawson Design (@MLawsonDesign) reported

    @AmandaS40972684 @Plusnet Have had trickles of a few emails. Mostly looks like those from the early hours before the issue first started (around 6am yesterday) and then new emails today. Haven’t had anything that would have been sent yesterday tho. It’s only personal mail. Moved biz from PN few years ago

  • lynnk1 lynn king (@lynnk1) reported

    Really having a bad day cannot get my Plusnet Mail account to add to my other mail address I'm really not a techno

  • rogerkb2012 Roger Barrett 💙 (@rogerkb2012) reported

    @Plusnet @barongilbert11 Was able to download a few this morning n an iPad, now nothing since 09:44 on any of the three devices set up for Plus emails. Also no emails from yesterday. Has you fault reappeared or is something else causing this outage / service issue?

  • FizMarcus Fiz Marcus (@FizMarcus) reported

    @Plusnet I appreciate that you are having problems, but I am still unable to access webmail to delete my emails as you keep on asking me to do. I know that this is not a problem unique to me, I have twice asked for emails prior to Oct 1st to be deleted but have had no response

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @gnarlybole @wrathofgod @Plusnet Thanks Mister G. It would help if they could be more open about what's happening rather than issuing a scripted reply which doesn't say anything helpful.

  • Smallheathen Jim Houghton (@Smallheathen) reported

    @Plusnet Soory to say, Jess, I've just tried a hard reload of the webpage, (ctrl+F5), and I get the "Service Unavailable " message again.

  • AiberdeinQuine Little Mo (@AiberdeinQuine) reported

    @Blanche1883 @Plusnet So annoyed at companies who fob us off with trite excuses, instead of coming clean, it doesn't help!

  • TonyOcton TONY OCTON (@TonyOcton) reported

    @hundredabovedh @Plusnet I have many email addresses but the one my customers send orders quotes and problems to is the one that is affected! As I can’t see what’s been sent and from who how can I respond via other email address????