Plusnet

Plusnet Outage Report in West Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in West Molesey, Surrey, England 04/03/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Hampstead, Mitcham, Ealing, City of Westminster, Wembley, Cricklewood, Islington, Camden Town, Windlesham, Slough, Fulham, Feltham, Streatham and Guildford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHampstead Internet

Community Discussion

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Shazzabam S. (@Shazzabam) reported from Islington, England

    @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • dmosaheb Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • kh54_kevin Kevin Hemingway (@kh54_kevin) reported

    @Plusnet You can help me my broadband keeps dropping out. I have tried changing the router as per mentioned in the forum changed erthernet cables along with micro filters and it’s still happening

  • jussie76 Justine Reynolds (@jussie76) reported

    @Plusnet Could someone please get back to me? I’ve had no consistent service since being on @Plusnet

  • Verocs_ ⚰️ 🦇 Verocs 💀 🎃 (@Verocs_) reported

    @Plusnet has one of the worst, most annoying **** hold music ever. I want to stab myself in the ears to make it stop.

  • roxmking rOXANNE KING (@roxmking) reported

    @Plusnet i keep trying to cancel the sim and get my money back but no one gets back to me. I have not used the sim and want my deposit of #£7 back plse.,

  • roxanneewence93 Roxanne Ewence (@roxanneewence93) reported

    @Plusnet can’t tell you how impressed I am with the customer service/support I received today - the chap I spoke with deserves a pay rise, he was a brilliant advertisement for your company! #VeryImpressed

  • KireeP24 OGKP24 (@KireeP24) reported

    @Plusnet 10pm and my box has cut out again. Been fine all day connected to 5hgz and 10 pm cute straight out...really not happy with the service I am paying for. Starting to happen every night my box tunes out and flashes orange and then when I checked my bill I'm charged more. Not happy.

  • cammsuckks camm on eileen #BLM✊🏿 (@cammsuckks) reported

    @Plusnet my wifi keeps going down in the middle of meetings, it’s been doing this ever since we got our broadband with you, this is unacceptable

  • JSwindlesonF1 Thunderbird 2 (@JSwindlesonF1) reported

    PLUSNET HOW CAN YOU LET MY YOUTUBE BUFFER IN 144P **** OFF

  • ElliotP1998 Ell (@ElliotP1998) reported

    @Plusnet Hi. I’ve had lots of issues with speed and disconnecting broadband over the last two weeks. Is there any tests I can run to work out what’s going wrong?

  • brownsandra1962 Sandyb (@brownsandra1962) reported

    @Plusnet I had an engineer out a few weeks ago and he found no problems with the wiring or socket, the socket was newly installed just last year. He said it was the router. After speaking with someone at plusnet they managed to get me back connected via correcting my username.