Plusnet

Plusnet Outage Report in West Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in West Molesey, Surrey, England 02/27/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Paddington, Staines, Egham, Hounslow, Islington, Hammersmith, Greenford, Uxbridge, Wembley, Southall, Windsor, Teddington and West Drayton.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • france_lou Louise France (@france_lou) reported

    How is it such a big company like @Plusnet @plusnethelp can’t provide me with an email address that I can contact them on to send them some pdfs? I’m deciding whether to remain a customer or not and if they can’t even give me an email address I can contact I think it will be 👋!

  • ihardcas Iain H (@ihardcas) reported

    @Plusnet You're launching IPv6? Naahhhhh it'll never happen

  • toneeroberio tonee roberio (@toneeroberio) reported

    @WeAreOpenreach @OpenreachHelp can someone please get back time about my internet! I’m with plusnet and they say it’s down to you why I haven’t had any internet fir 3 days now!!! #nointernet #nothappy

  • craftfun1 Mrs H (@craftfun1) reported

    Seriously @Plusnet your customer service is shocking 18 days and still no internet! I phoned up, again, today only to be told that 'it was cancelled' - again - by who and why - you don't know. When will I have the service I paid for over a month ago - you don't know. 1/2

  • Dr_DanSmith Daniel Smith (@Dr_DanSmith) reported

    @toneeroberio @Plusnet My internets just gone down too 😫 Have they managed to fix yours yet?

  • RooRach razmataz (@RooRach) reported

    @Plusnet How do you define total loss of service. Cos I’d define days where it sometimes comes on for 15 seconds at a time, to be total loss of service.

  • 2DForever Tom Waterhouse (@2DForever) reported

    @kingmonkey25 I’ll say it for the rest of my life, but sadly there is no such thing as a good internet service provider… I had exactly the same thing with plusnet, where I moved home and they couldn’t provide their service. for their “amazing customer service” they left me with a huge bill

  • mandroid2525 Mandroid2525 (@mandroid2525) reported

    @Phillip91gamer @IBadDriverI It's complicated there's other operators involved talk talk,virgin,Plusnet they lease the line from BT as Plusnet is BT rebranded cos monopoly had to be split between Broadband and Fiber hence endless headache for providers you don't want to upgrade your service for competition

  • LauraCow Laura (@LauraCow) reported

    @Plusnet another month. Another problem. We had a power cut yesterday. When it turned back on the Hub light is stuck on green. Tried restarting, resetting, unplugging. Literally nothing. Still green. Any suggestions?

  • Sab1e_ Phil (@Sab1e_) reported

    @Plusnet I get an error when trying to text to a short number (such as 7726, spam reporting). It says "Message not sent. Number is formatted incorrectly." I'm trying to work out if it's a device issue or account issue, can you help see if there's anything on my account?