Plusnet Outage Report in West Molesey, Surrey, England

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (7%)
• TV (1%)
• Phone (1%)

Live Outage Map Near West Molesey, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Hounslow, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, and Windsor.

City	Problem Type	Report Time
London	Internet	23 hours ago
London	Internet	23 hours ago
City of Westminster	Total Blackout	2 days ago
London	Internet	3 days ago
London	Internet	3 days ago
London	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

• 
  Chris Furneaux (@cfurneaux) reported 7 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  Chris Furneaux (@cfurneaux) reported 8 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Helen Parton (@TotalOfficeBook) reported 8 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Rupert Cheek (@rupertcheek) reported 9 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Harrison2020 (@Harrison20202) reported 11 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Dharmendra Mosaheb (@dmosaheb) reported 15 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Gaurav Patel (@gauravity) reported 18 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Selina Wray 🍊 (@SelinaWray) reported 20 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  trina_latham (@trina_latham) reported 21 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  AJ Green (@Green_AJ) reported 24 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Harrison2020 (@Harrison20202) reported 28 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 31 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Kevin Dewes (@kevindewes) reported 33 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Steve Hunnisett (@Blitzwalker) reported 36 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Kevin Dewes (@kevindewes) reported 38 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  jnthn (permanently broken) (@JSDBroughton) reported 38 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Alex White (@AlexWhiteGB) reported 43 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Harrison2020 (@Harrison20202) reported 45 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Indar Picton-Howell (@NadirIndar) reported 48 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Kylie Ainslie (@DrKAinslie) reported 55 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝔾𝕣𝕦𝕞𝕡𝕪𝔹𝕒𝕟𝕘𝕒𝕝𝕚 (@GrumpyBangali) reported 2 minutes ago

  Which offers better network coverage @Plusnet (using EE) or @virginmedia (using O2)? Plusnet £12pm 30gig data Virgin £12pm 100gig data

• 
  hobbsy (@hobbsy) reported 3 minutes ago

  Infuriating experience trying to get anything fixed with #VirginMedia over the phone. Why are all broadband customer services so awful? Had a month long debacle twice with #Plusnet few years ago trying to help relatives get set up (only finally resolved by emailing Plusnet CEO)

• 
  Jenna (@jennam1767) reported 5 minutes ago

  @Plusnet my internets not working and your call centres closed! I really need this sorted ASAP it's saying 3 days for a response surely not???!!!!

• 
  Ash (@ash_ayl) reported 5 minutes ago

  @Plusnet Switched to BT Business Broadband as you are closing down your business services, yet I've received a cancellation bill when you advised this shouldn't be the case!

• 
  Daniel Jackson (@StarDrive) reported 7 minutes ago

  @Plusnet I am getting very worried that I will have a gap in my broadband service! Sky have just told me they stop mine on 8/12 and I haven’t heard a snip from you since I requested the switch. HELP!

• 
  Damien (@dw8cp) reported 9 minutes ago

  I cannot stress how **** Plusnet WiFi is, literally don't play online MTTs anymore because of it it has already cost me so much. Also can't enjoy gaming with ******* dcing every 20 minutes man **** this

• 
  @WeeNell Furtado 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@weenell3) reported 9 minutes ago

  @SandraToFriends I signed up with them when I came home fae Cyprus. Nightmare! The engineer never showed up and trying to get through was awful 😖 I've been with PlusNet for 7yrs and touch wood no issues x

• 
  Tim Masters (@TimMEsports) reported 10 minutes ago

  @Plusnet Plusnet messed up my installation and then failed to provide a substitute I could use until they fix their error. Now I've sourced a substitute, Plusnet refuse to pay any money towards it and only offer credit, which doesn't cover the cost of the short term fix. Award winning!

• 
  Lee Munday (@muns80y) reported 13 minutes ago

  @Plusnet I thought you had “award winning” customer service? Been 6 weeks since I left you and you owe me over £100 but can’t get a straight answer from anyone. Complete joke of a company! Do not join them people.

• 
  Amanda Shaw (@charmangel75) reported 14 minutes ago

  @Plusnet intermittent broadband outage since 10 yesterday morning, what's going on??? DL5 area