Plusnet Outage Report in West Molesey, Surrey, England

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near West Molesey, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, City of Westminster, Hounslow, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, and Windsor.

City	Problem Type	Report Time
London	Internet	18 hours ago
London	Internet	19 hours ago
London	Internet	21 hours ago
London	Wi-fi	1 day ago
Hammersmith	Wi-fi	2 days ago
London	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

• 
  Indar Picton-Howell (@NadirIndar) reported 1 minute ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Alex White (@AlexWhiteGB) reported 8 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  trina_latham (@trina_latham) reported 9 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Mila Griebel (@MilaGriebel) reported 9 minutes ago from Camden Town, England

  @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

• 
  Anya Gair (@anyaebgair) reported 13 minutes ago from London, England

  Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

• 
  Mila Griebel (@MilaGriebel) reported 18 minutes ago from Camden Town, England

  @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

• 
  Kylie Ainslie (@DrKAinslie) reported 26 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

• 
  Sarah Morton (@SarahMorton6) reported 26 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Phil (@hastiecamera) reported 29 minutes ago from Hillingdon, England

  @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

• 
  Gaurav Patel (@gauravity) reported 29 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Steve Hunnisett (@Blitzwalker) reported 31 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Greyman (Gary A) (@GaryAblett3) reported 32 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Chris Furneaux (@cfurneaux) reported 35 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Helen Parton (@TotalOfficeBook) reported 40 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  AJ Green (@Green_AJ) reported 42 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Selina Wray 🍊 (@SelinaWray) reported 44 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Richard Carroll (@rackitman) reported 50 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  jnthn (permanently broken) (@JSDBroughton) reported 54 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Chris Furneaux (@cfurneaux) reported 55 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 56 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Midlands Librarian (@midslibrarian) reported 5 minutes ago

  @Plusnet 24 hours still no internet. Already have a day of work to make up over my weekend, still can’t do it, and no mobile signal in my house unless I hang upside down from a light fitting - any chance you will admit there is a problem yet?

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 5 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  Pippa (@piptastic86) reported 5 minutes ago

  @plusnet beyond frustrated now! When you decide to respond please let me know how to make a formal complaint

• 
  escape-the-mainstream.co.uk (@chasingbrownies) reported 11 minutes ago

  @FiMBeckett @Plusnet **** !!!

• 
  Jack Brown (@JackalopeMyth) reported 12 minutes ago

  @Plusnet @grqc Been a day, still no service, no word of what's going on, website still claims everything is fine, I have DM'd and had no response

• 
  Naz (@naz2012) reported 14 minutes ago

  @plusnet your need to embrace social media and TELL people when there is an outage with a resolution time. It’ll prevent huge call volumes. Your status page wasn’t updated and neither was a pre-recorded message on your support line. #basics #fail #outage

• 
  Michael «*» (@sparkslabs_com) reported 16 minutes ago

  . @Plusnet My phoneline and broadband have been taken down this morning without any notice for what appears to be pre-planned work - out phone mast has been taken down. Why haven't you notified me of this in advance, and when is it going to be fixed?

• 
  Fi (@FiMBeckett) reported 18 minutes ago

  @Plusnet just can’t believe as a new customer I ordered broadband & phone service from you mid August with a 5-7 days connection, you said connection would be 19 Sept and now you are saying 30 Sept…. Appalling start to@our relationship

• 
  Plusnet (@Plusnet) reported 22 minutes ago

  @Parag3791 Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. -James Sheffield

• 
  Chris Eyre (@leedsfan72) reported 24 minutes ago

  @Plusnet You worked quickly? 51 minutes on hold before I finally hung up - what happens when you work slowly? Your service is shocking and I will be raising a formal complaint next next week.