Plusnet

Plusnet Outage Report in West Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in West Molesey, Surrey, England 11/30/2023 18:50

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: Holborn, London, Ealing, City of Westminster, Fulham, Camden Town, Wembley, Islington, Carshalton, Isleworth, Paddington, Cricklewood, Brentford, Southall and Hampstead.

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City Problem Type Report Time
United KingdomHolborn Internet
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomEaling Internet
United KingdomEaling Wi-fi
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cattykin Oscar's fan (@cattykin) reported

    @Plusnet hi, my sim arrived today and I can't make calls. I want to keep my old number and cannot do it. Please help!

  • aledrob Aled Roberts (@aledrob) reported

    @SkyUK currently looking for a replacement ISP to @Plusnet due to poor customer service. Does Sky Broadband allow upgrades to FTTC to FTTP broadband mid contract if it becomes available to my household?

  • AVMartin0927 Martin 🇪🇺🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AVMartin0927) reported

    @Plusnet Please can you answer my DM ASAP? I'm eating into my Plusnet Mobile data because my Plusnet home fibre (orange light) is down.

  • MartinH48938748 💦 Plumber’s Mate 💦 #JohnsonOut (@MartinH48938748) reported

    @_SteveRoJo @EE I just signed up with PlusNet, who use the EE network. 30 day contract 30gb for £10/month. PlusNet have committed to no eu roaming charges.

  • jwebbery Jo Webb (@jwebbery) reported

    @mobeenakhan Plusnet - been a customer for years. Really good value, very good support snd help when there is a problem.

  • MilaVieX Liv 🤍 (@MilaVieX) reported

    @Plusnet hello! I'm a broadband customer and would like to start a SIM only phone contract too. You have an offer on that I'd like to purchase. My current contract ends on 27th January. Can I purchase your contract and select the start date as the 28th?

  • AgentK23 Ka-Ming (@AgentK23) reported

    @jwebbery @mobeenakhan I'm on plusnet, but my connection can be dodgy, HOWEVER, all my connections have been dodgy, and I think it's the BT lines outside that are the issue. I get a good deal on my plusnet mobile data via having plusnet broadband

  • Plusnet Plusnet (@Plusnet) reported

    @GsjrR84 Hi there, I'm sorry to hear you're having issues with both of your routers. I'm currently showing no external issues and we can see an active connection. Are you still having problems getting online? -Tony Plusnet Sheffield

  • metalheed Alan Isaacson (@metalheed) reported

    @Plusnet why would I have "additional call charges 07/12/21 to 06/01/22 £0.50 on my bill? I've never had a phone plugged into land-line.

  • LauraBe98039744 Laura (@LauraBe98039744) reported

    @Plusnet, I’ve seen a better deal elsewhere, how can I cancel early and are there early exit fees please?