Plusnet

Plusnet Outage Report in West Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in West Molesey, Surrey, England 11/30/2025 03:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near West Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Camden Town, City of Westminster, Wembley, Feltham, Hammersmith, Brentford, Southall, Woking, Fulham, Epsom, Hampstead, Paddington, Islington and Kensington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCamden Town Internet
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomWembley Wi-fi
United KingdomFeltham Internet

Community Discussion

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • RossMatthewGat3 @RossMatthewNorthLondon.com (@RossMatthewGat3) reported from Camden Town, England

    @Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • DDIGITALMEDIA David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England

    @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • sarahpilates Sarah Pilates (@sarahpilates) reported from Camden Town, England

    @Plusnet very disappointed. As I now cannot use my home phone someone at plusnet needs to call me! I phoned and discussed. Suddenly I cannot make outgoing calls. Bad service after all these years.

  • DenisMacShane Denis MacShane (@DenisMacShane) reported from Victoria, England

    Has @Plusnet @plusnethelp gone down?

  • IlseHoward Ilse (@IlseHoward) reported from Richmond, England

    @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • CharineJohn Charine John (@CharineJohn) reported from Camden Town, England

    @Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • InmyeyesM InmyeyesMk2 (@InmyeyesM) reported

    @_elliottxo @Plusnet Sorry pal they are ****

  • Minion_Josh_ Josh C (@Minion_Josh_) reported

    @ChalraftLevi_El @Coastway_Will Tbh, From what i know, Plusnet have no responcabilty as its not there issue. If its a telegraph pole thats came down then its a lenghty job to fix....

  • George43148193 George (@George43148193) reported

    @Plusnet your broadband gets worse every month, down to 5 mbs, which matches your poor website too, looking howvto cancel my contract!!!

  • MiaFranaynay Miaaaa (@MiaFranaynay) reported

    @Plusnet We have been having problems all day with the Internet and we have tried everything to fix it. Are you able to help or give advice?

  • NicolaMFraus Nicola Matteo Fraus (@NicolaMFraus) reported

    @Plusnet @MarcAllera trying social media as your internal customer service channels are overwhelmed or uninterested. Kindly relieve me of my contract due to constant unfulfilled speeds. At a time when customers need to rely on you more true colours shine through. #”that’llnotdo”

  • WillSGaming1 WillSGaming (@WillSGaming1) reported

    @kitgurupress Er, well, Openreach/Plusnet was tolerable with download of 33Mbps, but intolerable with upload of 1.5Mbps. Virgin maxes out my home plug network (I shall be fixing this with money and hardwiring) so I only see 40Mbps of my connection at the PC (boo), but I get 10Mbps upload

  • Cheryl14857969 Cheryl (@Cheryl14857969) reported

    @Plusnet hi plusnet, every night this week my internet has dropped always after 11pm when I’m working - it drops at least 10 times every week, never once with sky did my internet drop and I was with them for 7 years - can u let me know why this keeps happening - PA4 9PE area

  • drobson2003 David Robson (@drobson2003) reported

    @Plusnet Thankyou Adam sorted my ongoing issues in less than 30 mins #excellent customer service

  • _elliottxo ally...💚 (@_elliottxo) reported

    @darren6015 @Plusnet I’ve had it 2 years and never had a problem but the last couple of days it’s been a nightmare

  • danrolfejohnson Dan Rolfe Johnson (@danrolfejohnson) reported

    Another week or great customer service from @plusnethelp but absolutely appalling/non-existent service from @Plusnet and @WeAreOpenreach. How it can be so difficult to activate broadband in a house where there is a working openreach socket is beyond me.