Plusnet Outage Report in West Molesey, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in West Molesey, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- 
            Internet (67%) 
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            Wi-fi (15%) 
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            Total Blackout (11%) 
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            E-mail (5%) 
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            Phone (2%) 
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            TV (1%) 
Live Outage Map Near West Molesey, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, City of Westminster, Kensington, Paddington, Greater London and Greenford.
| City | Problem Type | Report Time | 
|---|---|---|
| Internet | ||
| Wi-fi | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | 
Community Discussion
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Plusnet Issues Reports Near West Molesey, England
Latest outage, problems and issue reports in West Molesey and nearby locations:
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 Rupert Cheek 
    (@rupertcheek) reported 
    
        from
            Kingston upon Thames, England Rupert Cheek 
    (@rupertcheek) reported 
    
        from
            Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet 
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 AJ Green 
    (@Green_AJ) reported 
    
        from
            Kensington, England AJ Green 
    (@Green_AJ) reported 
    
        from
            Kensington, England@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on?????? 
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 Greyman (Gary A) 
    (@GaryAblett3) reported 
    
        from
            West Molesey, England Greyman (Gary A) 
    (@GaryAblett3) reported 
    
        from
            West Molesey, EnglandHopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet 
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 Indar Picton-Howell 
    (@NadirIndar) reported 
    
        from
            Lambeth, England Indar Picton-Howell 
    (@NadirIndar) reported 
    
        from
            Lambeth, EnglandWent with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet. 
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 trina_latham 
    (@trina_latham) reported 
    
        from
            Richmond, England trina_latham 
    (@trina_latham) reported 
    
        from
            Richmond, England@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period. 
- 
                
 Selina Wray 🍊 
    (@SelinaWray) reported 
    
        from
            Lambeth, England Selina Wray 🍊 
    (@SelinaWray) reported 
    
        from
            Lambeth, England1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂 
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 Kylie Ainslie 
    (@DrKAinslie) reported 
    
        from
            Islington, England Kylie Ainslie 
    (@DrKAinslie) reported 
    
        from
            Islington, EnglandYou know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet 
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 Gaurav Patel 
    (@gauravity) reported 
    
        from
            Richmond, England Gaurav Patel 
    (@gauravity) reported 
    
        from
            Richmond, England@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service. 
- 
                
 Alex White 
    (@AlexWhiteGB) reported 
    
        from
            Hillingdon, England Alex White 
    (@AlexWhiteGB) reported 
    
        from
            Hillingdon, England@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet. 
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 Kevin Dewes 
    (@kevindewes) reported 
    
        from
            Wandsworth, England Kevin Dewes 
    (@kevindewes) reported 
    
        from
            Wandsworth, England@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud. 
- 
                
 Mila Griebel 
    (@MilaGriebel) reported 
    
        from
            Camden Town, England Mila Griebel 
    (@MilaGriebel) reported 
    
        from
            Camden Town, England@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet. 
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 Kevin Dewes 
    (@kevindewes) reported 
    
        from
            Wandsworth, England Kevin Dewes 
    (@kevindewes) reported 
    
        from
            Wandsworth, England@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue? 
- 
                
 Chris Furneaux 
    (@cfurneaux) reported 
    
        from
            London, England Chris Furneaux 
    (@cfurneaux) reported 
    
        from
            London, EnglandHi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now? 
- 
                
 🎩 Luke Ray ルーク レイ 
    (@MusicSkypirate) reported 
    
        from
            Kingston upon Thames, England 🎩 Luke Ray ルーク レイ 
    (@MusicSkypirate) reported 
    
        from
            Kingston upon Thames, EnglandPlusnet went down exactly at midnight... :/ 
- 
                
 Helen Parton 
    (@TotalOfficeBook) reported 
    
        from
            Islington, England Helen Parton 
    (@TotalOfficeBook) reported 
    
        from
            Islington, England@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name? 
- 
                
 Mila Griebel 
    (@MilaGriebel) reported 
    
        from
            Camden Town, England Mila Griebel 
    (@MilaGriebel) reported 
    
        from
            Camden Town, England@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed. 
- 
                
 Anya Gair 
    (@anyaebgair) reported 
    
        from
            London, England Anya Gair 
    (@anyaebgair) reported 
    
        from
            London, EnglandNice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service 
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 jnthn (permanently broken) 
    (@JSDBroughton) reported 
    
        from
            London, England jnthn (permanently broken) 
    (@JSDBroughton) reported 
    
        from
            London, England@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6 
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 Chris Furneaux 
    (@cfurneaux) reported 
    
        from
            London, England Chris Furneaux 
    (@cfurneaux) reported 
    
        from
            London, England@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know 
- 
                
 Steve Hunnisett 
    (@Blitzwalker) reported 
    
        from
            London, England Steve Hunnisett 
    (@Blitzwalker) reported 
    
        from
            London, England@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable. 
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
- 
            
 Shaun Potter 
    (@cmdshiftfour) reported Shaun Potter 
    (@cmdshiftfour) reported@Plusnet Hi Emily, this was apparently an issue with EE that has now been fixed. I’d suggest you guys really need better online support for mobile - I can’t call support if I don’t have a signal on the only phone in my house and I can’t wait 3 days for a response on Twitter 
- 
            
 Fly Cup 
    (@RodGray87) reported Fly Cup 
    (@RodGray87) reported@Plusnet I'm back in the UK now. I lost about £30 from obscene Plusnet roaming data charges just by turning on my phone. £6 per MB and no data purchase option is daylight robbery. So unless you can help with that, then no I probably don't still need help. Thanks for asking tho. 
- 
            
 ratporchrico 
    (@ratporchrico) reported ratporchrico 
    (@ratporchrico) reported@CockertonMark @JRainbowWarrior @bt_uk Pretty dire and expensive. Plusnet were great and the one time I needed customer service they were great too. 
- 
            
 Chris 🇺🇦 
    (@ShineyCat) reported Chris 🇺🇦 
    (@ShineyCat) reportedWe’re down to the last 30 minutes for @Plusnet not to miss the second appointment this week… Do you think I’ll be able to stream today? 
- 
            
 cookingincornwall 
    (@cookingincornw1) reported cookingincornwall 
    (@cookingincornw1) reported@Plusnet Sorry still need help didn’t see reply 
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 Plusnet 
    (@Plusnet) reported Plusnet 
    (@Plusnet) reported@taxi_paul Thanks Paul! Great to hear that things seem to be working well after this. Please let me know if you have any further problems. Regards, Emily Plusnet Leeds 
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 Chryastal Rogers 
    (@chryastal) reported Chryastal Rogers 
    (@chryastal) reported@Plusnet what terrible service! It us not my fault you were unable to provide the service in a timely fashion. Refund me the money you promised. Every week someone new is calling me without resolving the matter. @Plusnet 
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 Karen Watton 
    (@watton2_karen) reported Karen Watton 
    (@watton2_karen) reported10 days now @Plusnet with no signal in the bedroom, is this really acceptable???? 
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 Cosmic Spacehead 🇺🇦 
    (@CosmicSpacehead) reported Cosmic Spacehead 🇺🇦 
    (@CosmicSpacehead) reportedGoing on a money saving bender. Gym - cancelled £33/m saved Phone - EE at £27 to Tesco £12 for the same thing. £15/m saved. Internet - BT at £46/m to Plusnet £27/m for the same speed. £79/m saved, with no loss of service considering I never bothered going to the gym. Lol 
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 Ashley supporter of a Premier League team 
    (@Dest_unknownn) reported Ashley supporter of a Premier League team 
    (@Dest_unknownn) reportedmessage @Plusnet this morning at 9.40am saying i don't have any mobile data on my phone is emergency calls only it's not 2.17pm and still no response. So I had to go out my way to my parents house to phone Plusnet up to to order a replacement SIM so I will be without a phone