Plusnet Outage Report in West Molesey, Surrey, England

Problems in the last 24 hours in West Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near West Molesey, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, City of Westminster, Hounslow, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, and Windsor.

City	Problem Type	Report Time
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Wi-fi	2 days ago
Hammersmith	Wi-fi	2 days ago
London	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near West Molesey, England

Latest outage, problems and issue reports in West Molesey and nearby locations:

• 
  Mila Griebel (@MilaGriebel) reported 4 minutes ago from Camden Town, England

  @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

• 
  Indar Picton-Howell (@NadirIndar) reported 7 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  jnthn (permanently broken) (@JSDBroughton) reported 9 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Chris Furneaux (@cfurneaux) reported 18 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  Kylie Ainslie (@DrKAinslie) reported 21 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

• 
  AJ Green (@Green_AJ) reported 22 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Helen Parton (@TotalOfficeBook) reported 30 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Kevin Dewes (@kevindewes) reported 31 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 31 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Alex White (@AlexWhiteGB) reported 35 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Rupert Cheek (@rupertcheek) reported 35 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Greyman (Gary A) (@GaryAblett3) reported 39 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Mila Griebel (@MilaGriebel) reported 43 minutes ago from Camden Town, England

  @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

• 
  Kevin Dewes (@kevindewes) reported 45 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Steve Hunnisett (@Blitzwalker) reported 48 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Chris Furneaux (@cfurneaux) reported 51 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Selina Wray 🍊 (@SelinaWray) reported 53 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Gaurav Patel (@gauravity) reported 53 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  trina_latham (@trina_latham) reported 55 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Anya Gair (@anyaebgair) reported 59 minutes ago from London, England

  Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tandleman (@tandleman) reported 7 minutes ago

  @Plusnet Internet failing to connect today try your help says no issues. M24 area. Reboot several times doesn't help. Refresh router doesn't. Any ideas?

• 
  ( Lincoln ) Rob (@leahdan1) reported 8 minutes ago

  @TalkmobileUK Hi. I was looking at your sim only deals and was wondering if it will be ok to use in a tablet. I have recently bought one from Plusnet but am struggling to get any signal most of the time

• 
  Esarty (@esarty) reported 12 minutes ago

  @Woolystone @Plusnet That’s really pretty poor!

• 
  Sarah, sauntering vaguely downwards (@Jarmara) reported 15 minutes ago

  @Plusnet @esarty Then should you not provide a dongle or free access to the BT hotspot facility? Admin errors happen, but you should do all you can to provide the service promised to your customer.

• 
  Secretly Ce'Nedra (@SecretlyC) reported 17 minutes ago

  @Plusnet Apparently I owe you 1p which I can’t pay you online as it’s too small an amount and you’re going to send it to collections if I don’t pay. Help please?

• 
  russ fulford (@Tardo_fulford) reported 18 minutes ago

  @Plusnet You have lowered my speed to bring it in line with the speed on the line not resolving my issue at all

• 
  Victoria MacDonald 🔶 (@TheVickyMD) reported 18 minutes ago

  Dear @Plusnet Sorry but I really can't believe how many times I have had to call your company due to poor/no broadband. Second time today and my son is trying to do his homework! I will NOT be renewing my contract in May but in the meantime can you PLEASE get me back on line!!!!!

• 
  Esarty (@esarty) reported 18 minutes ago

  @Plusnet It's hard to believe that the default position, when moving house, is that the cease/activation dates are not the same and must changed separately (if you remember to do so). On *all* calls I was very clear that I was booking this in advance to minimise any loss of service.

• 
  Daniel Philip Johnson (@danielp_johnson) reported 20 minutes ago

  @Plusnet Hi plusnet 👋. I have an issue where my router for the past three days has been randomly going orange at times. Also when on the phone it starts to crackle. Previously I’ve been working from home fine. When I look in the event log there is lots of fragmented packets 🤔

• 
  Rachael Parkman (@RachaelParkman) reported 21 minutes ago

  @Plusnet Hi Tony, we’ve updated the router. The issue seems to be no signal coming into the router