Plusnet Outage in Dartford, Kent, England

Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

@Plusnet seem to be the most difficult network/ISP to leave! Your causing such a difficulty for my services with BT to start which in turn is causing stress at home.. Whatever the marker is on the line needs to be taken care of right away.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@SkyHelpTeam just lost all broadband from borough green exchange. I have two lines (1 sky 1 plusnet), both syncing to cabinet fine but network connection lost on both at same time. Can you log with Openreach.

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

Oh bloomin eck - I've been #whamageddon2019 !! Thought I was doing OK until I was listening to music whilst waiting to talk to @Plusnet customer service and it got me They were playing Christmas music and along came 'Last Christmas' by Wham😆

@z_Synthesis_z @BT Never had a problem with it ,changed to plusnet loads of problems until we swapped using there hub and used the bt one then it was all good

Avoid Aviod Aviod @Plusnet Technical Support - dreadful Customer Service - dreadfu Wait times - shocking Internet - Unreliable/Slow

So glad I’ve only got like 9 more days of this crap. In case anyone was wondering no I do not recommend Plusnet, especially after the news that apparently BT are going to play a bigger roll in their running. And thanks for reading, rant over.

Plusnet one until we switch from them. Guess what the ******* WiFi issue still happens and they haven’t updated the firmware or anything. So I have to keep resetting the router every so often when it drops out, which causes issues with Sky Q. So thanks for that Plusnet...

@Plusnet @plusnethelp If you refuse to cancel someone's order until they have sent a letter, so they send it signed for and the proof of posting/ tracking clearly shows someone signed for it, that is when you cancel and refund. The customer has been clear and has legal rights.

@TalkTalk All your company has done is lie to me & try & make out this is my fault! I was with Plusnet for yrs NEVER had an issue!! I'm calling once dinner is done & I'm off. I asked for a call bk at 10am yesterday I STILL WAITING!!!!!!! 🤯🤬😡😡🤬

V unhappy with @Plusnet and @plusnethelp - signed up a few days ago and haven’t had WiFi since! Awful customer service too!

@Karpsy_ @virginmedia I had no issues with @plusnet and when we had an issue with @sky they were helpful and got it fixed quickly. Sadly I can’t leave Virgin as I’m a new customer - only in my second month 😑 I won’t be renewing at the end of my 12 months!

@virginmedia @Jaimedparanda This has been going on since Thursday night. No mention of it on your outages page. No ETA of when this will be fixed. I’m a new customer and wish I’d gone to @Plusnet because your customer service is, frankly, awful (especially on the phone). CC: @cicasuk