Plusnet Outage in Dartford, Kent, England

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

@Plusnet seem to be the most difficult network/ISP to leave! Your causing such a difficulty for my services with BT to start which in turn is causing stress at home.. Whatever the marker is on the line needs to be taken care of right away.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@SkyHelpTeam just lost all broadband from borough green exchange. I have two lines (1 sky 1 plusnet), both syncing to cabinet fine but network connection lost on both at same time. Can you log with Openreach.

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

@mcallister_will @Plusnet My whole issue stems from them trying to charge me 34% extra for being loyal - end of contract and they’ve stiffed me without notice - complained and they offered discount which is equivalent to what I WAS paying. Voda offered better service, faster speed for cheaper. Done deal

@writeything @Plusnet I was given advice by them that even BT was suprised they'd given me,consistency & clarity seem to be lacking. Never realised how stressful trying to change broadand provider could be.Oh for the old days

@mcallister_will @Plusnet I think that was my issue ... they make a big song & dance about their customer service, but I found it extremely lacking today ... big disappointment tbh. Will never use them again

@BBCWatchdog @Mattallwright @stephbreakfast @FoxNikkiFox Plusnet having problems with payments after they swapped their banking provider. Then charging late fees for their errors.

@mcallister_will @Plusnet Not sure I’d recommend any 😂 I’ve gone with Vodafone this time ... est speed of 63mbps, guaranteed speed of 55mbps, £4month cheaper than Plusnet, cust service that has (so far) put plusnet to shame and tech that will follow & target single device for best speed :)

@plusnet @plusnethelp I've barely been a customer for 2 weeks and this company is already proving to be inadequate, will have to drop them and look elsewhere. Poor customer service and poor live chat facilities

Plusnet: Worst provider I've ever experienced in my life. plusnet

@Plusnet @plusnethelp been waiting over a week for a manager call back to get a deadlock letter. Now been told I have to wait a further 48 hours because the initial 2 requests haven't been picked up and it has been escalated "again". Worst customer service I've ever experienced.

Hugely disappointed with the @Plusnet service and attitude. They pride themselves on their customer service, but it ain’t all that. See ya

@Plusnet I want to upgrade to fibre but your website isn't working and your customer assistant has directed me to an 0800 number. Please advise.