Plusnet

Plusnet Outage Report in Swanley, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swanley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swanley, Kent, England 11/19/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Swanley, Kent, England

The most recent Plusnet outage reports came from the following cities: London, Southwark, Hackney, Croydon, Poplar, Bromley, Basildon, Newham, Sevenoaks, Caterham and Ilford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swanley, England

Latest outage, problems and issue reports in Swanley and nearby locations:

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • utkhan79 Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet my home internet is down and so is your website. Any issues at the back end?

  • FatimaDuerden Fatima Duerden 🇪🇺🇵🇹 (@FatimaDuerden) reported from Camberwell, England

    @SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • Skypirate_ 🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • GMan40555684 GMan (@GMan40555684) reported from Sutton at Hone, England

    Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • andywash Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • Skypirate_ 🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • the_lazy_ferret Clive Slade (@the_lazy_ferret) reported from Seal, England

    Anyone else in Sevenoaks area having issues with @plusnet ? Was working fine until about 15:50, now the router connects, but all websites time out. Their site says nothing is wrong, but other checkers say there is a big problem.

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • acidnat Natalie (@acidnat) reported

    I find it incredible that @Plusnet has received customer service awards. Is the bar that low? Absolutely dreadful company, will not forgive them for how they're treating my mum at the moment. Counting down the days for me to reach the end of my contract with them so I can cancel.

  • LazyFrance Laurence phillips (@LazyFrance) reported

    @NOWHelpTeam it has been 24 hours and no one has been in touch to help with the wretched broadband. Now may offer free calls, but I would rather have the internet. Hopefully still time to cancel and go back to working internet and truly helpful tech support with @Plusnet

  • trash_bag_tv Trash Bag Boutique - BlackLivesMatter (@trash_bag_tv) reported

    @Plusnet internet sucks, not surprisingly I'm using my phone data to tell you this because the wifi is not working.

  • Em_The_PM Emily Hannon-Luijbregts (@Em_The_PM) reported

    @Plusnet : I'm trying to get one of your mobile deals but I keep getting a payment error. Tried different cards, on my phone and laptop but same issue. Any advice?

  • OLLYW00D sky wifi hate account (@OLLYW00D) reported

    @StylistUltimate @kaleb14144481 my family switched over to plusnet like 2 days ago, but still it’s quite slow so might be an issue in general? but also sky wifi sucks *** so i’m not surprised in the slightest that it’s down 💩

  • LizzieLongley Lizzie Longley (@LizzieLongley) reported

    I genuinely cannot believe the way I have been totally scammed by @Plusnet . Anyone else had massive problems with them? This is worse than when a woman selling bracelets in Ibiza ripped my last €20 out of my hand and ran off down the strip

  • my3yradventure Bronny Churches (@my3yradventure) reported

    @Plusnet i keep getting a not registered on the network message on my mobile, no call able to be made or received for 2 days, how do I fix this???

  • eliz_inwards Liz Inwards (@eliz_inwards) reported

    @Plusnet I am moving home and I've been told an appointment has been made at my new property to install the line - which is great thanks. I just want to change the appointment to AM rather than PM. Can you help please?

  • anuprege AR (@anuprege) reported

    @Plusnet hello plusnet. I was supposed to move over to your network today. Sky has stopped my BB and you have not activated. Can you please do so. Username is anuprege

  • HelenNS8 Helen NS (@HelenNS8) reported

    To plusnet: My router flashed orange for some time. Tried restart - went flashing green then orange. Happened before but usually only seconds. Lost service for some time. Ok now.