Plusnet

Plusnet Outage Report in Swanley, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swanley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swanley, Kent, England 06/05/2025 22:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Swanley, Kent, England

The most recent Plusnet outage reports came from the following cities: London, Croydon, Hackney, Dagenham, East Ham, Bermondsey, Lewisham, Charlton, Tower Hamlets, Newham, Poplar, Woolwich, Leyton, Southwark and Upminster.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swanley, England

Latest outage, problems and issue reports in Swanley and nearby locations:

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • kate_marr Kate Marr (@kate_marr) reported from Gravesend, England

    @Plusnet I want to cancel but I can't get through!

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • David_Crayford David_Crayford 🇬🇧 (@David_Crayford) reported

    @Plusnet I am getting some connection dropouts today on broadband in Littlehampton. Had some issues over the last few days when it is usually rock solid.

  • Collarnumber88 Lee (@Collarnumber88) reported

    @Plusnet Lost my Broadband for 2 weeks, all sorted now. Your Customer Service Team have been outstanding throughout. 👍

  • rachael_barson Rae (@rachael_barson) reported

    Plusnet is a piece of ****. Every time I watch something late night it buffers aaallll tttthheeeee tttiiimmeee. Pls stop.

  • Steve_the_Stoic Stoic Steve (@Steve_the_Stoic) reported

    @Plusnet @plusnethelp I am in Tanzania with no mobile service. My Microsoft accounts require me to receive texts as part of two step verification so I am now locked out of those accounts. Can you please explain why I cannot get any service? I am travelling for a few months

  • kingfrankiesina King Frankie Sinatra/ Karen Fisch (@kingfrankiesina) reported

    @Plusnet @plusnethelp no service in SW8 1XD this morning? What’s happening please

  • stefan_costen Stefan Costen (@stefan_costen) reported

    @bt_uk Nothing shows up should mention I'm a @Plusnet customer just it's your infrastructure

  • SilverdaleNorth SilverdaleNorth (@SilverdaleNorth) reported

    @Plusnet can't receive calls. 3 days now! Utterly ridiculous. Customer service!! Hahaha! Jokers!

  • keri_thomas Dearly Departed Dr Keri Thomas 👻🎃🧙‍♀️ (@keri_thomas) reported from Aberystwyth, Wales

    @Plusnet Hello! I’ve recently moved home & set up internet with you. Got an email today saying everything was now up & running: but it’s not, I’ve had no password details or router, so still without internet & have been now since the 02/10. Could you help?

  • LouisePassarel4 Loisy3 (@LouisePassarel4) reported

    @Plusnet Please provide an update on the problems users are having receiving calls and texts, it's 2 days now & u keep promising updates but I can't find them anywhere!

  • JamesNewbon James Newbon (@JamesNewbon) reported

    @Plusnet your broadband speed has been poor this week. Currently getting about half the estimated peak time speed and it's not even peak time. 20Mb below the minimum guaranteed speed too.