Plusnet

Plusnet Outage Report in London Colney, Hertfordshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in London Colney, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London Colney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in London Colney, Hertfordshire, England 01/19/2026 07:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near London Colney, Hertfordshire, England

The most recent Plusnet outage reports came from the following cities: London, Watford, Luton, Wood Green, Enfield Town, Barnet, Harringay and Wembley.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomWatford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near London Colney, England

Latest outage, problems and issue reports in London Colney and nearby locations:

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • DarrenAltman Darren Altman (@DarrenAltman) reported from London Colney, England

    @TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • amylouisecroftx Amy Croft 🐝 (@amylouisecroftx) reported from Hemel Hempstead, England

    @Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MarwanJohar Marwan🇵🇸🏴󠁧󠁢󠁳󠁣󠁴󠁿🇯🇴🇶🇦 (@MarwanJohar) reported

    @Plusnet Can I replace the router with one that is comaptable with Facebook WiFi? Will this affect the service?

  • niamhrob Niamh (@niamhrob) reported

    @Plusnet Hi, I’m a new customer and was promised at least 11mbps but am getting between 0.84mbps and 1.7mbps. Can you help me?

  • theprodteacher Mrs Colam (@theprodteacher) reported

    @Plusnet no internet now for half an hour just as I was about to sit down for an important meeting! Website not saying there is a problem - any ideas????? PE20 area

  • MarwanJohar Marwan🇵🇸🏴󠁧󠁢󠁳󠁣󠁴󠁿🇯🇴🇶🇦 (@MarwanJohar) reported

    @Plusnet Good morning. Does your hub one router support Facebook WiFi feature? I have one in my shop.

  • pity_vision Ashley (@pity_vision) reported

    @Plusnet I’m just getting really tired of it and would really appreciate it if you can help or encourage OpenReach to do something about it

  • JimHerbert9 Jim Herbert (@JimHerbert9) reported

    @Plusnet you stopped providing a service and fobbed me offbut ive just paid your debt collection agency what a joke

  • Plusnet Plusnet (@Plusnet) reported

    @pity_vision Hi there Ashley, I do apologise for the delay on this - Openreach have had to apply for scaffolding permissions to try and resolve the issue and are waiting for these to be approved. They're still looking into this for you. - Jess, Plusnet Leeds 🌻

  • adechapmanlaw Adrian Chapmanlaw (@adechapmanlaw) reported

    @Siftah Virgin is still horrible. Forget TV, plusnet broad band then get Netflix, prime, BBC iPlayer etc and a chromecast.

  • The2ndSarah sarah (@The2ndSarah) reported

    @Plusnet Hi, my service this week and weekend has been really poor. Are you currently having network issues?

  • louise_sarah Louise 🌈 (@louise_sarah) reported

    @Plusnet I have. Multiple times. It's no help at all. I'd like to actually know what the charge is for leaving the contract early because you can't provide a working service and have no interest in trying to sort it out