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Plusnet

Plusnet Outage Report in Sheffield, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Sheffield come from postal codes S8 .

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Sheffield, England

The most recent Plusnet outage reports came from the following cities: Sheffield, Chesterfield, Dronfield, and Bakewell.

CityProblem TypeReport Time
Sheffield Total Blackout 14 days ago
Chesterfield E-mail 1 month ago
Dronfield E-mail 2 months ago
Bakewell E-mail 2 months ago
Sheffield Internet 3 months ago
Thurcroft Wi-fi 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • doddytyke
    Doddy (@doddytyke) reported from Penistone, England

    @maburgess8 Plusnet that runs off EE. I'd understand if I wasn't receiving any service but I'm able to use it without any issues except from receiving calls and text messages. WhatsApp, Facebook messenger etc. no problems at all. Strange

  • LucasJed
    Lucas Jedrzejak (@LucasJed) reported from Sheffield, England

    @plusnethelp @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.

  • jonsmithinfo
    Jon Smith (@jonsmithinfo) reported from Chesterfield, England

    @Plusnet is your network down? lost my broadband connection about 30 mins ago and can’t get back despite several router reboots. @plusnethelp 😨🙏🏼

  • FredCoates1999
    Freddie Coates (@FredCoates1999) reported from Sheffield, England

    @AdamDickinson01 You’re too kind but it’s all down to Plusnet!

  • sarah_robohague
    Sarah Robinson (@sarah_robohague) reported from Newbold, England

    @Plusnet ....charging £230 to a 90 Yr old who has had to go into a care home due to alzheimers. Yes we have asked to end the contract early, but surely due to the extenuating circumstances you have some policy in place to help our elderly. @alzheimerssoc @ageuk

  • CraigMarston
    Craig ⚛︎ Marston (@CraigMarston) reported from Sheffield, England

    @AndyWoodturner Oddly enough, we were with Plusnet for years (they were proper reyt local like). No problems until that bunch of muppets bought them and slowly started breaking everything…

  • Woodgavaroo
    Gavin Wood (@Woodgavaroo) reported from Conisbrough, England

    @Plusnet I have had no service for the last 2 hours in Conisbrough. Is there an outage?

  • LucasJed
    Lucas Jedrzejak (@LucasJed) reported from Sheffield, England

    @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.

  • _martint81
    Martin Tune (@_martint81) reported from Laughton-en-le-Morthen, England

    My internet switchover day from @TalkTalk to @Plusnet is today. My internet service was cut off early hours & I'm being told it can take up to midnight. Most switching info says a few hours, but this'll be possibly 24 hours? Disapointing. Glad I've switched on a non-working day.

  • rdt_daveevans
    Dave Evans (@rdt_daveevans) reported from Sheffield, England

    @bt_uk This is some of the best customer service I have seen! “Although Plusnet use the same Openreach lines and they can provide an SLT of 80/20...At the moment there is not availability in the BT slots in order to move your SLT to 80/20...” time to give up and switch!

  • doddytyke
    Doddy (@doddytyke) reported from Penistone, England

    @Plusnet I've only just moved over to Plusnet from years with Vodafone. Let's say it's not a great start to being with you. I required help on Thursday and not today.

  • kelly_tengi
    Kelly (@kelly_tengi) reported from Sheffield, England

    @Plusnet It was caused by the FTTP trial. The IP changed when the new service went active.

  • kitcub
    Andy 🇺🇦 (@kitcub) reported from Chesterfield, England

    Total outage this morning thanks @Plusnet. They claim "the line from our network to your home is working" but we've reset our router, and over 2,500 on downdetector also report a total loss of internet via Plusnet. That's a lot of houses to have problems internally at once! 🙄

  • doddytyke
    Doddy (@doddytyke) reported from Penistone, England

    @johnnytwoscoops @Plusnet Try this if on Android: Apparently: Settings, Mobile Networks Network Operators Turn off Select Automatically Scan Networks Click on the Network Mine is ok now

  • julie_marsden
    #StayHomeSaveLives WEAR A MASK😷 (@julie_marsden) reported from Sheffield, England

    @Plusnet hi wonder if you could help, my internet is constantly going off. Please help.

  • micksteer
    Mick Steer (@micksteer) reported from Dodworth, England

    @Plusnet my new plusnet full fibre broadband is working ok but I cannot get a signal in all rooms. What can I do?

  • doddytyke
    Doddy (@doddytyke) reported from Penistone, England

    @Plusnet 2 new sim cards ordered. Only one received today and the changeover is due to happen tomorrow therefore could be a full day without any service. Why only 1 received when ordered both the same time??

  • doddytyke
    Doddy (@doddytyke) reported from Penistone, England

    @Plusnet I can send texts but not receiving any. Help please!!

  • feefee2410
    Fiona Radford (@feefee2410) reported from Harthill with Woodall, England

    @plusnethelp my broadband is consistently slow. Please can someone check the connections? Anyone else struggling with @Plusnet recently?

  • hannahloufrench
    Hannah🌻💛 (@hannahloufrench) reported from Sheffield, England

    @UniHomes please help us with our internet instead of not offering a solution and referring it to your internet team again 🙃 I’ve spoken to @Plusnet and the issue is you giving us the wrong details ! And the wrong information! Sort it out! Please!!!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Pazza_81
    Pamela (@Pazza_81) reported

    @Plusnet Thanks for not replying. My dad has now had 2 phone calls with Plusnet to resolve this and had to give up after being on hold so long listening to dire music. No record of original call, hence no appointment. Horrendous service

  • basketweb
    Gerry (@basketweb) reported

    @Plusnet We/I cancelled our Plusnet mobile account in June but despite contacting Plusnet and being promised refund three times still awaiting the promised refund. Glad I left now customer service leaves a lot to be desired.please sort for me

  • UltraSteveG
    Steve Green (@UltraSteveG) reported

    @Plusnet Is there anything you could offer a loyal customer on their renewal price before they look elsewhere, please?!

  • Samathy_Barratt
    Samathy Barratt is funemployed (@Samathy_Barratt) reported

    I'd like it known that I think the Plusnet/BT HomeHub 5 is an excellent network device (if you're cheap, like me). Couldnt do this without two wireless radios!

  • mfrench1301
    Mark French (@mfrench1301) reported

    @Plusnet for a company that puts adverts all over the TV about customer service, my Nan has been without internet for 3 weeks. 3 new routers but still nothing. Saturday she received a call from tech team who was angry at her for not being able to do what he was asking!! Shocking.

  • daneiabrickwood
    danicthompson (@daneiabrickwood) reported

    @Plusnet in France, no service again. Was told it was my phone last time. New phone same issue.

  • ELENADLPR
    ELENA DLPR (She/Her) (@ELENADLPR) reported

    @Plusnet Left Plusnet months ago but of course they keep trying to charge me money, do they actually listen to customers or is their crm system just not working? Such s shame, very bad customer service

  • _InThisTogether
    InThisTogether (@_InThisTogether) reported

    @cassandrasbox @VanessaBeeley I realise it's only a temporary solution but I'm with Plusnet and can access all of those sites without a vpn.

  • DangerHissy
    That Spaghetti Person (they/them) (@DangerHissy) reported

    Plusnet mobile mast down in West Yorkshire. Due up today or tomorrow. Give the call centre guy his due, he found the answer and gave me a timescale but would a text blast or email not have gone amiss??

  • nerdygiraff3
    Nerdygiraff3 (@nerdygiraff3) reported

    When is someone going to sort my emails out. I’ve been unable to receive emails for the past 2 weeks and keep getting promises a manager will call me to receive the issue yet. Even they don’t want to get involved and so far so one has been in touch. @Plusnet