Plusnet Outage Report in Chesterfield, Derbyshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Chesterfield, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Chesterfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Chesterfield, Derbyshire, England
The most recent Plusnet outage reports came from the following cities: Sheffield, Mansfield, Alfreton, Thurcroft, Chesterfield and Bakewell.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Mansfield |
Internet | |
| Alfreton |
Internet | |
| Thurcroft |
Wi-fi | |
| Sheffield |
||
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Chesterfield, England
Latest outage, problems and issue reports in Chesterfield and nearby locations:
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Craig ⚛︎ Marston
(@CraigMarston) reported
from
Sheffield, England
@AndyWoodturner Oddly enough, we were with Plusnet for years (they were proper reyt local like). No problems until that bunch of muppets bought them and slowly started breaking everything…
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Andy 🇺🇦
(@kitcub) reported
from
Chesterfield, England
Total outage this morning thanks @Plusnet. They claim "the line from our network to your home is working" but we've reset our router, and over 2,500 on downdetector also report a total loss of internet via Plusnet. That's a lot of houses to have problems internally at once! 🙄
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Magnus Shaw
(@TheMagnusShaw) reported
from
Chesterfield, England
Hey, @Plusnet @plusnethelp people. I have fibre broadband with you guys specifically for watching movies (Amazon Prime). But I'm getting such slow speeds from you, it's ruining my viewing. The speed I'm paying for would be nice, gents.
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Martin Tune
(@_martint81) reported
from
Laughton-en-le-Morthen, England
My internet switchover day from @TalkTalk to @Plusnet is today. My internet service was cut off early hours & I'm being told it can take up to midnight. Most switching info says a few hours, but this'll be possibly 24 hours? Disapointing. Glad I've switched on a non-working day.
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Romulo Alex
(@romuloalex_) reported
from
Sheffield, England
being in self isolation wouldnt be so bad if our internet werent so shit fix up Plusnet
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Lucas Jedrzejak
(@LucasJed) reported
from
Sheffield, England
@plusnethelp @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.
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Freddie Coates
(@FredCoates1999) reported
from
Sheffield, England
@AdamDickinson01 You’re too kind but it’s all down to Plusnet!
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Holly
(@HM_Dec90) reported
from
Derbyshire, England
@Plusnet Hello, can you find out from your end what has caused my router to disconnect at least 3 times this morning, eventually restarting itself and now is completely red? Yes I can restart it manually but I am concerned about the frequency of the issue today. Thanks
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Tony Barlow
(@Saltbar) reported
from
Derbyshire, England
@BSLterplife @weebitchilly Plusnet have got a good reputation. I think it is the router letting you down. Powerline are good - only if your house electrics are wired up correctly and in good nick.
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Mahala
(@ThisIsMahala) reported
from
Mansfield Woodhouse, England
Absolutely shocking customer service from @Plusnet Been trying to cancel mobile for a month but apparently insecurity to get through is my fault for not staying online in queue for hours or trying all day every day.
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Hannah🌻💛
(@hannahloufrench) reported
from
Sheffield, England
@UniHomes please help us with our internet instead of not offering a solution and referring it to your internet team again 🙃 I’ve spoken to @Plusnet and the issue is you giving us the wrong details ! And the wrong information! Sort it out! Please!!!
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Dave Evans
(@rdt_daveevans) reported
from
Sheffield, England
@bt_uk This is some of the best customer service I have seen! “Although Plusnet use the same Openreach lines and they can provide an SLT of 80/20...At the moment there is not availability in the BT slots in order to move your SLT to 80/20...” time to give up and switch!
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Michael Lenehan
(@MichaelLeneha12) reported
from
Mansfield Woodhouse, England
@plusnethelp Plusnet I've just lost another 3 hours of work as your connection is down again...things happen no problem with this but I'm beginning to lose the faith in my Plusnet.
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#StayHomeSaveLives WEAR A MASK😷
(@julie_marsden) reported
from
Sheffield, England
@Plusnet hi wonder if you could help, my internet is constantly going off. Please help.
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Helen Royles-Jones
(@_HelenJones_) reported
from
Sheffield, England
@plusnethelp Hi, the initial contact was with the support team and the support team told us they would be in touch with a date for an engineer which didn’t happen. As it happens we’ve now left Plusnet and joined Sky broadband
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Fiona Radford
(@feefee2410) reported
from
Harthill with Woodall, England
@plusnethelp my broadband is consistently slow. Please can someone check the connections? Anyone else struggling with @Plusnet recently?
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Kelly
(@kelly_tengi) reported
from
Sheffield, England
@Plusnet It was caused by the FTTP trial. The IP changed when the new service went active.
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suntattoo66
(@suntattoo66) reported
from
Sheffield, England
@Plusnet since 8th June mates mum has been unable to receive calls. Mates mum is having to shield. @Plusnethelp are not taking this seriously and fix it despite the fact this is a 79 year old lady living on her own. Disgusting
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Jon Smith
(@jonsmithinfo) reported
from
Chesterfield, England
@Plusnet is your network down? lost my broadband connection about 30 mins ago and can’t get back despite several router reboots. @plusnethelp 😨🙏🏼
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Lucas Jedrzejak
(@LucasJed) reported
from
Sheffield, England
@Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Cara
(@tweet_cara) reported
@MarcAllera @PlusNet Hi - I got a Plusnet Purcard in Jan22, saved it for especially for Dec,only to find it is no longer valid 'cos I needed to register. Plusnet Customer Serv has been v unhelpful. Pls advise who I can contact to resolve b4 card expires.
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Norm
(@QPRNORM) reported
@Plusnet Could someone follow up my question 230842565. It’s almost a week now . Im feeling a bit discontent at my level of customer service at the mo. Thanks
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Terzie
(@Terzie) reported
@MartinSLewis @itvMLshow You said if you're mid contract on broadband there is little you can do. I’m month 6/24 @ plusnet. Called saying I was having problems and considering cancelling. They gave me free hub2 router, cancelled old contract no fee and my new contract is £1 a month less for 2 years!
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Isaac Massias
(@IsaacMassias) reported
@Plusnet I have just signed up to a package which I would like to cancel. I have 14 days to change my mind but can find no way of doing so. I am travelling and unable to call you. Can you cancel this contract please. I will revert when I return. Thank you Clive Massias
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Xenomorph
(@codemon18429317) reported
@fesshole I bet you're a Plusnet customer service tw** aren't you?
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Reder
(@Marcin56410594) reported
Part 3 Customer service advisor blaming me for not checking if direct debit is in place and advise to pay a cancellation fee to the debt recovery and then sign new contract with them again - ridiculous! Well done @Plusnet! Let the customer pay for your mistakes! #plusnet
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Anna 'Anner' Kaling 🐀
(@AnnaKaling) reported
Very disappointed that @plusnet wants to charge me £40 to change my number to stop getting nuisance calls. I thought you were all about looking after your customer?
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Ali Bradford
(@LemonLaces) reported
@Plusnet absolutely shocking customer service today, if you’re using as a supplier for your phone you may as well cancel because they don’t care anyway. I’ll be looking for a different contract with a company that provides much better customer service and a better coverage!
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Vicky B
(@Vickleyb) reported
@OpenreachHelp Plusnet spoke to your chat center in India and said they weren’t getting anywhere. Then when we told them we wanted to make a complaint they sent us to your web page which then sends up back to plusnet. So something is going to have to give at some point?
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MsandyPT
(@MsAndyPT) reported
Omg @Plusnet has got to be the worst company for customer service on the planet!