Plusnet Outage in Huddersfield, Kirklees, England

45 mins on hold to plusnet .. then a nice lady with the broadest Barnsley accent was very helpful #MyLove the problem is at the exchange as thought

Plusnet are you just a bloke in a shed in Sheffield .. system down no website now you phone lines are down

@plusnethelp hey, trying to get through to solve a repeating fault with my @Plusnet router (likely need a new one) but can't get through on phone. Is there an issue?

@nw_nicholas @Plusnet I was with them for 9 years no problems ever, I only left because I didn't need broadband anymore as I've unlimited data on my phone.

@Plusnet please can you sort yourself out, cant get hold of you on phone, you dont have an email for customer service, #awful

Outstanding service from @Plusnet @plusnethelp .. NOT !! Took out a new contract 12 days ago and NO router, that should with my Skype job interview tomorrow #shocking. Not massive with everything else that is going on in the works but still 😳🤬🤬

@RichardPrice78 @plusnethelp leave plusnet ASAP. I’ve had issues with them for yrs and they KNOW about issues with their routers but still send them out. I have 7 months left on my contract & can’t wait for it to be up. They’ll say it’s the 5ghz & that needs separating from the 2ghz but don’t that don’t work

So Plusnet not only couldn’t they give me a service they now are charging me £67 for the privilege! Cheeky bastards they can take me to court they’re getting **** all

@PatrickJDiamond @bt_uk I moved to plusnet fibre it’s been great. I was with EE and it was shockingly slow.

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@Plusnet good honest broadband. Maybe not. Over charging the mother-in-law and apparently can’t resolve it due to their systems. Sounds like bull to me. Stop giving Yorkshire a bad name #fraudsters

@thestag0 It'll take DAYS with @Plusnet 's terrible internet anyway

Terrible customer service from plusnet today. Basically encouraging me to switch providers 🤣🤣🤣 #byebye

@plusnethelp I have lost the cables that connect my master socket to my Hub One router. I think I need a microfilter and a RJ11 to RJ11 cable but not sure #telephony #plusnet #help

@amyjaybritton Well done getting through. I spent most of the morning a couple of months back trying to get in touch with Plusnet over my broken broadband, not something you need when you're working from home. O2 used to have the best customer service, they were happy to chat all day

@Plusnet I messaged Plusnet support on the 17th and I still haven't received a reply

@howiehok3434 Only down side is that, Plusnet's wifi routers are actually a disgrace.

@Plusnet Why is it impossible to contact Plusnet customer service as an existing customer? Sales people are available, but technical support is not. It's the middle of October, you can no longer blame COVID.

@virginmedia What are these faults tho? I was with @Plusnet for 4 years with not a single fault. No refunds ever applied either, we’re paying for a premium service but @virginmedia not fulfilling their end of the bargain. Combined with 1st day of our newborn too 🤯🤯

@plusnethelp Hi can I get some help with my Plusnet Broadband please?

@UswitchUK @Plusnet How?! They’re customer service skills are shocking

@Plusnet again a disappointing customer service from you.... no reply to any of my contact ... poor show again

God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.

@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?