Plusnet Outage in Queensbury, Bradford, England

45 mins on hold to plusnet .. then a nice lady with the broadest Barnsley accent was very helpful #MyLove the problem is at the exchange as thought

Plusnet are you just a bloke in a shed in Sheffield .. system down no website now you phone lines are down

@plusnethelp hey, trying to get through to solve a repeating fault with my @Plusnet router (likely need a new one) but can't get through on phone. Is there an issue?

@nw_nicholas @Plusnet I was with them for 9 years no problems ever, I only left because I didn't need broadband anymore as I've unlimited data on my phone.

@Plusnet please can you sort yourself out, cant get hold of you on phone, you dont have an email for customer service, #awful

Outstanding service from @Plusnet @plusnethelp .. NOT !! Took out a new contract 12 days ago and NO router, that should with my Skype job interview tomorrow #shocking. Not massive with everything else that is going on in the works but still 😳🤬🤬

@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.

@RichardPrice78 @plusnethelp leave plusnet ASAP. I’ve had issues with them for yrs and they KNOW about issues with their routers but still send them out. I have 7 months left on my contract & can’t wait for it to be up. They’ll say it’s the 5ghz & that needs separating from the 2ghz but don’t that don’t work

Avoid @Plusnet @plusnethelp technical support line. I'm out. #whamageddon2019

@plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@thestag0 It'll take DAYS with @Plusnet 's terrible internet anyway

Terrible customer service from plusnet today. Basically encouraging me to switch providers 🤣🤣🤣 #byebye

@plusnethelp I have lost the cables that connect my master socket to my Hub One router. I think I need a microfilter and a RJ11 to RJ11 cable but not sure #telephony #plusnet #help

@Shanell97956153 Thanks for getting in touch, sorry to hear you want to leave Plusnet Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Anoush

@OpenreachHelp My provider (Plusnet) repeatedly contacts you, and you repeatedly fail to resolve the problem. What part of "failed to meet your own timescales on 9 different dates" did you not understand?

@jlandpcustserv Having cancelled my service in part due to poor customer service I now find you (or Plusnet on your behalf) are emailing saying they are still trying to take the usual direct debit despite account being closed... more timewasting calls to fix this

Can anyone get hold of plusnet!!! I’ve been on a 0800 number for ages now. No online to online chat. I need to cancel my plusnet 😡

@Plusnet Interesting to hear you are doing as much as possible to help people. My Mother's experience the opposite. Since Sept 22nd she has been paying for a service that is not working. Multiple efforts to get help and speak to someone have failed. Incredibly poor show Plusnet!

@janeyk72 shite, plusnet is really good no problems don't alter the speed either.

@janeyk72 shite, I was paying for Fibre yet never ever got above 8mbs wouldn't recommend, now with Plusnet and never drops below 25mbs averages about 25mbs

@Plusnet Interesting you say that. My Mother is still waiting to for a response from you. Her internet has not been working since installation on 22nd September. Efforts to get her help and someone to speak to are impossible. What an utter shambles.

@plusnethelp Hello a plusnet customer who is being continously month after month wrongly billed every month i have to call in and then im refunded. This is a direct breach of my contract as i have to wait for a call handler and this is taking my time every month!!!!!!

@plusnethelp your service is appalling. I’ve been trying to log into my account for 3 days now and for some reason your site is down for me. I can’t use youview apps, pay my bill and I’m not wasting hours waiting on the phone. I’m leaving Plusnet after 3 months of crap service!