Plusnet Outage in Bradford, England

@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.

@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet

@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.

45 mins on hold to plusnet .. then a nice lady with the broadest Barnsley accent was very helpful #MyLove the problem is at the exchange as thought

Plusnet are you just a bloke in a shed in Sheffield .. system down no website now you phone lines are down

@plusnethelp hey, trying to get through to solve a repeating fault with my @Plusnet router (likely need a new one) but can't get through on phone. Is there an issue?

@nw_nicholas @Plusnet I was with them for 9 years no problems ever, I only left because I didn't need broadband anymore as I've unlimited data on my phone.

In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet

Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.

@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet

In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1

It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough

Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation

Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)

I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today

@Plusnet please can you sort yourself out, cant get hold of you on phone, you dont have an email for customer service, #awful

@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now

Outstanding service from @Plusnet @plusnethelp .. NOT !! Took out a new contract 12 days ago and NO router, that should with my Skype job interview tomorrow #shocking. Not massive with everything else that is going on in the works but still 😳🤬🤬

@RichardPrice78 @plusnethelp leave plusnet ASAP. I’ve had issues with them for yrs and they KNOW about issues with their routers but still send them out. I have 7 months left on my contract & can’t wait for it to be up. They’ll say it’s the 5ghz & that needs separating from the 2ghz but don’t that don’t work

Avoid @Plusnet @plusnethelp technical support line. I'm out. #whamageddon2019

@Plusnet Hey dudes, I'm hoping you can help. This morning I had a workman at my home accidentally cut my internet cable clean in half! What can I do? It's an external cable perhaps phone line, I'm not sure, can you send someone to fix it for me? Many thanks, a plusnet customer

@Plusnet Nina Cook, Bethany Mann, Alistair in Leeds, Yaseem. 3 other staff without names all tried to help but just passed the problem on to the mysterious e-gift department run by fools.

@Plusnet Hi, I completed an order this morning at 8:15 and haven’t received the confirmation email yet plus I can’t log in to my account as my account has not been set up. Please can you help.

@tandleman @Plusnet @plusnethelp Look what loyalty is getting you? Switch to fix

Can I recommend that if anyone is considering changing their phone and Broadband to @Plusnet they don’t!! The broadband is shockingly poor and quite possibly one of the worst companies I have ever dealt with!!

@Plusnet rang your customer service to urgently change my payment date by two days as my pay date has changed. Been told that cant as today is my billing date and have to ring back in two days. can you explain why this not possible today but ok in two days time?

@Plusnet You also won’t let me leave without charging a fee for your substandard service. You also boast award winning customer service well it wasn’t in my opinion. 😡😡😡

@Plusnet Morning. Widespread outage in Talbot Green, Llantrisant, Pontyclun since midnight. Spoke with support on the phone who reports openreach issue. They can't reach my line to test it. Working from home and burning up my personal data. Any further info?

Internet down again DH6 area. This is happening way too often. Can this be investigated asap @Plusnet

@Plusnet my phone has activated but not my broadband, please help as I'm working from home! Thanks.