Plusnet

Plusnet Outage Report in Nelson, Lancashire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Nelson, Lancashire, England 05/11/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Plusnet outage reports came from the following cities: Skipton and Accrington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSkipton Phone
United KingdomSkipton Internet
United KingdomAccrington E-mail
United KingdomBacup Internet
United KingdomKeighley Internet
United KingdomAccrington Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.

  • Porter__Face Richard Porter (@Porter__Face) reported from Queensbury, England

    Plusnet are you just a bloke in a shed in Sheffield .. system down no website now you phone lines are down

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation

  • pearsoninsight Adam Pearson (@pearsoninsight) reported from Laneshaw Bridge, England

    @garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    @Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet

  • kouya Eddie Arthur (@kouya) reported from Steeton with Eastburn, England

    @Plusnet I realise that outages happen. However, your lack of communication on the issue was serious. If the internet is down, I need information so that I can structure my work day. Talk to us when things go wrong.

  • zandersblack alexander black (@zandersblack) reported from Higham-with-West Close Booth, England

    @Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    @Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)

  • emmabirdy Em (@emmabirdy) reported from Blackburn, England

    Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.

  • kouya Eddie Arthur (@kouya) reported from Steeton with Eastburn, England

    @Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.

  • harriLa77 Lee Harrison (@harriLa77) reported from Rawtenstall, England

    @OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet

  • kouya Eddie Arthur (@kouya) reported from Steeton with Eastburn, England

    Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cavemanmartin Martin Caveman *WOKE* 3.5% 🔶#FBPE 🇫🇷🇬🇧🇪🇺 (@cavemanmartin) reported

    @Plusnet That was last week. My problem has been sorted. Thanks.

  • ShahHita Hita Shah (@ShahHita) reported

    @Plusnet Ryan and Courtney from Technical team both were very unhelpful and have made the situation worst

  • JustGayla_TTV JustGayla_TTV (@JustGayla_TTV) reported

    @Plusnet this issue is still persisting eve though we’ve done a full hard reset on our router, this is becoming increasingly frustrating and ongoing for two days now..

  • KeirStitt Keir Stitt 🇺🇦 (@KeirStitt) reported

    @HannahAlOthman BT retail itself is absolutely awful. Plusnet is their subsidiary for people who want good service at sensible price. The legacy BT retail is pitched to people who want to pay more for poor service that's got the BT brand attached to it.

  • Adrienne_kewley Adrienne kewley (@Adrienne_kewley) reported

    @Plusnet @Plusnet I have been conned into staying with plusnet. I spent 2 hours on the phone Wednesday - all of which is my precious time, trying to get this sorted. One could seem to help me and a support question was opened - which is now being ignored.

  • minicheddar Samlar Cheesman (@minicheddar) reported

    @Plusnet hello 👋 is there an issue with your service? Two days of constant signal dropping out is getting very boring now.

  • DOOGY43543492 DOOGY (@DOOGY43543492) reported

    Nearly 5 weeks without my internet, I went with PlusNet to get a good deal but as always if it’s cheap it’s turns out to be crap when things go wrong

  • Plusnet Plusnet (@Plusnet) reported

    @dibleydogs Hi there Aileen, I'm really sorry about the problem with your connection. Please send us a DM with your username and I'll make sure we're doing all we can to help. Sorry too for us taking a long while to reply, we've been much busier than expected. - Adam - Plusnet Sheffield

  • iNemesis__ Dan // Nemesis (@iNemesis__) reported

    @Plusnet I appear to have fixed it for the time being. I'll keep an eye on it and if the problem comes back I'll let you know.

  • LEHolmbrook Lauren E (@LEHolmbrook) reported

    @Plusnet hi plusnet I cancelled my broadband (was end of contract) and it was confirmed on email and on phone no cancellation charges. Received email last week saying I owe £6.84 in charges and if not received in 14 days,bailiffs. I have messaged the team, no response please help