Plusnet Outage Report in Higham-with-West Close Booth, Lancashire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Higham-with-West Close Booth, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Higham-with-West Close Booth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Community Discussion
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Plusnet Issues Reports Near Higham-with-West Close Booth, England
Latest outage, problems and issue reports in Higham-with-West Close Booth and nearby locations:
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
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Em
(@emmabirdy) reported
from
Blackburn, England
Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.
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alexander black
(@zandersblack) reported
from
Higham-with-West Close Booth, England
@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
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Michael Shackleton
(@MShacks) reported
from
Accrington, England
Warning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet
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Lee Harrison
(@harriLa77) reported
from
Rawtenstall, England
@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
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Adam Pearson
(@pearsoninsight) reported
from
Laneshaw Bridge, England
@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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bsoltan
(@soltanssuppers) reported
@Plusnet Morning. My internet connection hasn’t been working since around midday yesterday. - No broadband connection from my router. Could someone please do a check to try and understand the problem? Thanks!
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daniella raymond
(@gerblin) reported
@Plusnet anyone else's down? I checked my account and it says restriction but I'm paid up to date. HELP?!
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Rob Potter
(@RobPotter) reported
@Plusnet Hi. I've had orange light and flashing red b since 4.30 this afternoon. No dial tone on land-line phone. Have tried texting and response was its a network problem but ant find evidence of this on down detector or your / bt service status. Any help appreciated
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STEBFC1882
(@PREMIERCLARETS) reported
@Plusnet hi, my WiFi has been down now for over 24 hours, my bill is up to date, I already phoned Plusnet yesterday and nothing has changed.
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Christian
(@FlappyBerk) reported
@Plusnet Pages taking considerably longer to resolve, and the "guaranteed minimum speed" in my control panel magically reducing since I joined... After two OpenReach engineer visits, I would really like this issue to actually be resolved.
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Robert Titchmarsh
(@BobenhamHotspur) reported
@Plusnet Thank you for your reply. Unfortunately it was my stupid mistake that was causing the problem. I had forgotten that I still had partial airplane mode turned on, upon realising this I was able to receive my texts 😬. Sorry to have bothered you.
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Louise Morris
(@louisejm19) reported
@Plusnet absolutely shocking customer service! Our broadband has been off all week, I can't find anyone to speak to. Your 'bot' keeps telling me it'll be put back on by 7pm on 3rd. As it's now 8pm on 3rd !!! Disgusted.
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Riki Cochrane
(@RikiCochrane) reported
@Plusnet I am stuck in South Africa and cannot call your customer service department. Surely in 2021 there must be a way that I can send SOMEONE in PLUSNET an email ? This is just crazy .... do not ask me to use your horrible portal system!
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Lee ♿️
(@mrleeleencfc) reported
25 days since leaving @Plusnet. Still no final bill, still a months worth of money of mine they have for a service I used for 6 days. Just completely unacceptable. Would there be the same wait if I owed you money @plusnethelp?
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Richard Tracy
(@richmt15) reported
@SketchLisa @bt_uk I was with BT, overpriced and the worst customer service. Switched to Plusnet which is owned by BT, never had a problem and UK based customer service.