Plusnet Outage in Skelmanthorpe, Kirklees, England

45 mins on hold to plusnet .. then a nice lady with the broadest Barnsley accent was very helpful #MyLove the problem is at the exchange as thought

Sat with my iPad not even 2 foot away from the router and I can’t even load an app shocking from @plusnethelp @Plusnet as a fibre extra customer! Christ alive what happens if you have normal internet service. Does a carrier pigeon deliver messages?!?

@nw_nicholas @Plusnet I was with them for 9 years no problems ever, I only left because I didn't need broadband anymore as I've unlimited data on my phone.

@Plusnet My Router arrived today and all lights are on except internet.... any ideas how to fix this? (I've been trying to get through since Friday)

@Plusnet please can you sort yourself out, cant get hold of you on phone, you dont have an email for customer service, #awful

So Plusnet not only couldn’t they give me a service they now are charging me £67 for the privilege! Cheeky bastards they can take me to court they’re getting **** all

@Plusnet good honest broadband. Maybe not. Over charging the mother-in-law and apparently can’t resolve it due to their systems. Sounds like bull to me. Stop giving Yorkshire a bad name #fraudsters

@thestag0 It'll take DAYS with @Plusnet 's terrible internet anyway

@Victrix75 @plusnethelp @Plusnet More stressed than dealing with the known-lacklustre support from Plusnet? Switching ISPs is pretty trivial these days in the majority of cases if you do a like for like switch. Who I’d recommend depends on where you are etc, as there can be variations in good choices by area.

Thanks for the new router still internet not working. Help...@Plusnet @plusnethelp @OpenreachHelp

@Loulybob @TalkTalk No dont go with plusnet. They are crap

@Plusnet hi my internet is slow then turn it off back on then goes fast then it goes slow again it's been doing this for a wile never seam to get a few days of normal running

@TalkTalk I find hard to believe that your website completely doesn't work, and that I'm unable to resign up via a third party website for a voucher. It's a shame that now the offer is only for a £70 voucher through no fault of my own 🙄 tempted to go with Plusnet now...

@Plusnet @plusnethelp I really think that 7 months is now far too long to be dealing with an issue. You owe my grandma over £200. You owe me far more than that in my time on the phone and energy. How do I speak about this to someone senior please?

@TerryClasper I totally agree with you about getting either a good or bad support person. Once I got a Plusnet support person who was asking me to do ridiculous things to verify that my problem was genuine. Well, the phone line was damaged and OpenReach had to come out and repair it.

@plusnethelp is plusnet fibre broadband down in Shifnal in Shropshire?

@Plusnet No technical support available to fix my broken broadband apparently

@Plusnet no technical support available today apparently. And there service down