Plusnet Outage Report in Southwark, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southwark come from postal codes SE17.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Plusnet
Plusnet is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Southwark, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Hendon, Leyton, Southwark, Ealing, City of Westminster, Bermondsey, Wembley, Wood Green, Finchley, Cricklewood, Croydon, Harringay, Tower Hamlets and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Internet | |
| London |
Wi-fi | |
| Hendon |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Charine John
(@CharineJohn) reported
from
Camden Town, England
@Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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@RossMatthewNorthLondon.com
(@RossMatthewGat3) reported
from
Camden Town, England
@Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Gill
(@gill501) reported
@Plusnet feel like I am always chasing for things that you say you will do but don't! Awaiting email confirmation after phonecall yesterday to cancel, was assured no cancellation fee, asked for this in writing, not happened.
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Rob
(@r_ashwell) reported
@Plusnet my broadband is up for renewal. Trying to contact the call centre to cancel but the number on the website doesn't work. What is the new one please
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Mikaela Jones
(@MikaelaJones87) reported
@Plusnet we have been waiting 2 WEEKS to be connected to our internet after switching to your service.. I have spent hours on hold only to be kicked off the call because of such high demand on your phone line.. worst decision to switch to you by far
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Dawn louise
(@OpticalFusion) reported
@virginmedia The engineer gave us his number to call if the connector he fitted doesn't work, he's said that if it doesn't work it will mean the cable will need digging up. I've paid full price for the service that hasn't worked. I've had a more reliable ADSL connection with Plusnet!
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Kevin Basnett
(@basnett_kevin) reported
@Plusnet Award winning customer service ‘committed to providing excellent customer services’ Anything but — don’t answer phone and the chat bot says - can’t help
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Jools W
(@Burryshmee) reported
@Plusnet Sadly, still being let down by @plusnet on this matter. Multiple promises now to sort it out and still, they haven't provided the gift card incentive they promised if I signed a new contract back in August.
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Tuesday Gale
(@TuesdayGale) reported
@Plusnet asking me to trust them to send me a cheque for a payment they wish me to make when they can’t even organise a simple call back from a manager that I requested on 17/10 🤬😭 I literally can’t deal with this bullshit from their customer service team anymore
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Christiane Engel
(@Ch_Engel) reported
@Plusnet do you have a phone number, the one stated on your website is not recognised and your service has an incident in my area
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Scott n Rod 🏴🇺🇦🌹
(@RodyScott) reported
@Plusnet Why can't I get onto the @screwfix website? It's been days now and you know about the issue.
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Keith Knight
(@No_Serotonin) reported
@Offcom BT and Plusnet are supposed to be separate companies and yet they can access each other's retail systems. I placed a switch order with landline number port with BT. Plusnet was able to access and cancel it without my permission. No money is owed. Surely this is illegal?