Plusnet

Plusnet Outage Report in Southwark, Greater London, England

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The latest reports from users having issues in Southwark come from postal codes SE1, SE15 and SE16.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Southwark, Greater London, England 11/25/2025 03:10

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Southwark, Greater London, England

The most recent Plusnet outage reports came from the following cities: Newham, London, Romford, Croydon, Hammersmith, City of London, Harringay, Brentford, Camden Town, Hackney, Southwark, Poplar, Warlingham, Fulham and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewham Internet
United KingdomLondon Internet
United KingdomRomford Total Blackout
United KingdomCroydon Wi-fi
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • RossMatthewGat3 @RossMatthewNorthLondon.com (@RossMatthewGat3) reported from Camden Town, England

    @Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • CharineJohn Charine John (@CharineJohn) reported from Camden Town, England

    @Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Irishterrier5 Tommy Irish Terrier (@Irishterrier5) reported

    @Plusnet According to Open Reach, Super Fast Broadband is available at my address. How do I upgrade please as presently we are getting really poor speeds and trying to work from home

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @virginmedia @Samjone48873045 I’m having exactly the same problem? Why is your service so bad now? It’s really gone downhill. I rang Plusnet and they answered the phone within 3 minutes. I’ve spent nearly 3 HOURS (in total) trying to get through to Virgin on the phone. It is not acceptable.

  • o4Z5v3ZFSYOKg8A 1001 (@o4Z5v3ZFSYOKg8A) reported

    @Plusnet Ive had the most painful day since I can remember because of plusnet mobile. I transfered over to them - but how i wished i hadnt.... Shocking service, cant email them, cant call them as they have disabled my number, still waiting for a non existent sim from them - 5 days now

  • mcgregor_graeme Running for food (@mcgregor_graeme) reported

    So after 18 months of the absolute worst service ever from @Plusnet where they tell you your internet dropping out 5-6 times every day is not their fault and must be something to do with us, we finally switched to @virginmedia and surprise surprise, not a single problem since

  • Plusnet Plusnet (@Plusnet) reported

    @ArthurSAI_VT I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • Mish80s Michelle Yeomans (@Mish80s) reported from Birmingham, England

    @Plusnet We are with plusnet. We reported a problem with our line we have had no service or Internet since Thursday last week BT said it was a problem at the selly oak Birmingham telephone exchange. Still got no service this is disgusting !

  • ecnarfi IanF (@ecnarfi) reported

    @Plusnet I usually access using pop3 in Gmail. Some emails have seemed slow to arrive lately so I wanted to connect directly and have a clear out. I had some success yesterday but it kept showing the error. Today it won't let me in at all.

  • o4Z5v3ZFSYOKg8A 1001 (@o4Z5v3ZFSYOKg8A) reported

    @Plusnet Its not working for me i am afraid, I would really appreciate it if you could email me or pass me your email address - is it possible for you to message me it please?

  • 350Pete Pedro (@350Pete) reported

    @O2 My number is due to be ported over to O2 today from Plusnet. Is there a particular time this is completed by. I'm in a very poor signal area and will not be able to receive the SMS confirmation that the transfer has been completed.

  • Plusnet Plusnet (@Plusnet) reported

    @diabmaths I'm sorry to hear you feel this way. . Please could you direct message us your username and some details on how we can help and we will investigate this for you. Dylan Plusnet Sheffield.