Plusnet Outage Report in Southwark, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southwark come from postal codes SE1, SE15 and SE16.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Plusnet
Plusnet is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Southwark, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Camden Town, Croydon, Hackney, Hammersmith, Southwark, Poplar, Warlingham, Fulham, Epsom, City of Westminster, Hampstead, Paddington, Islington and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Camden Town |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Fisher
(@Ianf60Fisher) reported
@Plusnet why can't I email plusnet via email about a broadband issue. It seems that plusnet is blocking me accessing a domain that I own.
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David Nash 🇺🇦
(@StormingNormal) reported
@pipmadeley @Plusnet Does your telephone go through your router? If so, is there a dial tone during this outage. I’m guessing there isn’t if you do have a phone hooked up. (Interested for myself here)
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Hugo Woodiwiss
(@hwoodiwiss95) reported
@Plusnet is there any way to track an ongoing incident on your network? My connection is impacted by an incident in my area, but the incident isn't show on your service status page.
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Pip
(@pipmadeley) reported
@MrMatRead @Plusnet Gonna give Plusnet their chance to investigate but yeah, a few people now have said moving supplier solved their similar issue.
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Richard Bourne
(@bourneyr) reported
@Plusnet our Internet went down at least 5 times yesterday (just for 2 mins each time) over the space of 5 hours, was there any work happening yesterday or anything?!
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turned to fire
(@turnedtofire) reported
PlusNet in public: "We're making calls to Syria and Turkiye free in light of the situation/people's need to contact family." Me: "Aww, what a nice, humanitarian decision." PlusNet in customer emails: "We're jacking your prices up by £3.46 a month (i.e. another £41.52 a year)."
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APartridges Ideas Man
(@SurreyBlue1967) reported
@Plusnet my plusnet connection is unbearably slow for last few days, is there a fault.
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Tanya Ho
(@tho78450) reported
@Plusnet Showing your "compassionate side" won't work, when Plusnet's customer service (so called) is so poor. Why bother to reply to an aggrieved customer saying, "please DM me" without the link? Disingenuous or what??
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Pip
(@pipmadeley) reported
@rhy5d3ll @Plusnet My connection's fine and super fast for 20 hours a day, this only happens at night. Not a WiFi issue, the entire DSL link repeatedly drops at night, zero internet. Sounds like you should definitely get in touch with them!
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Gillian Wain
(@gillianwain) reported
@Sarah_Hants I have been with Plusnet for the past few years. The cost is reasonable and I’ve not had any major problems. I’ve always been able to contact them when needed