Plusnet

Plusnet Outage Report in Southwark, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southwark come from postal codes SE1, SE15, SE16 and SE5.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Southwark, Greater London, England 12/08/2025 12:40

December 08: Problems at Plusnet

Plusnet is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Southwark, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, London, City of Westminster, Croydon, Newham, Hackney, Paddington, Poplar, Ilford, Camden Town, Southwark, Wembley, Romford, City of London and Harringay.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomLondon Wi-fi
United KingdomCity of Westminster Internet
United KingdomCroydon Internet
United KingdomNewham Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • Shazzabam S. (@Shazzabam) reported from Islington, England

    @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • andywash Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK Anything I can do to help?

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK That's bollocks, Bobo. You shouldn't have to put up with that ****. 😡

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TylerDu25753657 Tyler Durden (@TylerDu25753657) reported

    @Plusnet If only I was so lucky. Trying to sort a complaint with you for the last 3 months where you slammed my line. Despite having an open complaint with you and pro-actively ringing up to pay 10 pounds you considered owed pro-actively so I wouldn't be passed to debt collection agency.

  • juliejuliemck Julie McKinnell (@juliejuliemck) reported

    @Plusnet shocking service once again!!!!!

  • Psymonkee Simon Paulton (@Psymonkee) reported

    .@Plusnet @plusnethelp So my internet connection through yourselves has been garbage for a few days now and solidly stuck on 9Mb/s Download and Upload. Rebooting my router fixes it for about 20 mins and then it becomes unusable again - what gives?

  • TylerDu25753657 Tyler Durden (@TylerDu25753657) reported

    @Plusnet It's wideawake007. I have called up this afternoon at 17:20 after being promised a call before 17:30 (at 12:20 and again at 15:30 when I chased) and the complaint still ongoing. Now told Christopher Evans is going to contact me.

  • jaggythistle50 jaggy thistle (@jaggythistle50) reported

    Major probls with @Plusnet . Terrible service. Goalposts moved continually. Now they claim only man that cam assist with cancelling after 3 weeks of failures is on holiday. Refuse to let me speak to anyone else., stay clear folks. Seems they only have 1 manager

  • ejames500 💕Elle J 💕#JustSaying (@ejames500) reported

    @Plusnet I've done the trouble shooting tests

  • debbie5864 debstar (@debbie5864) reported

    @Plusnet having an issue with my MIL landline today - it’s causing panic. Who can I talk to for some help?

  • jaggythistle50 jaggy thistle (@jaggythistle50) reported

    Major probls with @Plusnet. Terrible service. Goalposts moved continually. Now they vkaim only mam that cam assist with cancelling after 3 weeks of failures is on holiday. Refuse to let us speak to anyone else., stay clear folks.

  • 32XSEGA heisenburgs **** house (@32XSEGA) reported

    i hate plusnet so much i finally got into a raid after waiting 15 minutes and instantly the internet is down

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported

    @yorkshitarra @Plusnet I'm having issues too.