Plusnet

Plusnet Outage Report in Southwark, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southwark come from postal codes SE1, SE15 and SE16.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Southwark, Greater London, England 11/25/2025 15:55

November 25: Problems at Plusnet

Plusnet is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Southwark, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Newham, London, Romford, Croydon, City of London, Harringay, Brentford, Camden Town, Hackney, Southwark, Poplar, Warlingham, Fulham and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomNewham Internet
United KingdomLondon Internet
United KingdomRomford Total Blackout
United KingdomCroydon Wi-fi
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK Anything I can do to help?

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • andywash Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @Plusnet @VodafoneUK That's bollocks, Bobo. You shouldn't have to put up with that ****. 😡

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • joste64 Jo Taylor (@joste64) reported

    @bt_uk We are Plusnet customers - the problem is due to the BT exchange and Sky, Talk Talk, BT, Plusnet customers are all reporting the same issues so how come BT aren’t owning up to a major issue in our area. This has been like this for a week.

  • RogerOB49 Roger (@RogerOB49) reported

    @jessparks94 @Plusnet @plusnethelp Just to let you know that I managed to get through this morning to renew contact by keeping my phone on speaker whilst doing other things even the guy I spoke to who was very helpful and polite said that their customer service was not great at the moment

  • ____ellis ellis (@____ellis) reported

    is plusnet down in glasgow just now?

  • SamofLeeds Sam Walker (@SamofLeeds) reported

    Trying to do a nightshift at work and my @plusnet internet has gone down. Service has been intermittent now for a few weeks after years of good service. Please help!

  • SamofLeeds Sam Walker (@SamofLeeds) reported

    @JohnCooper633 are you with Plusnet? My internet went down tonight at about 10.30pm..not great as I'm on nightshift. Using my 4G just now to get through the last hour of it.

  • obsdalepk Andrew Stewart (@obsdalepk) reported from Alness, Scotland

    @Jimdow1M I left Plusnet recently because of poor download speeds. Joined SKY and speeds increased significantly. Based in Rossshire

  • jeannettyharley Nettymoon (@jeannettyharley) reported

    So I raised a ticket on Thursday for no internet access. I tweeted the helpline... still waiting on the reply for that..and now I find that the ticket has been closed.....allegedly by the customer.. with no fix.. @Plusnet @plusnethelp are you still expecting me to pay ..🤨

  • GrahameHorner GrahameHorner (@GrahameHorner) reported

    @Plusnet @plusnethelp have intermittent modem reboots and drop of bandwidth to approx 25mbps download. Are there any issues with #business services in the NE31 postcode area ? been on going for 3 days now.

  • KarenKotze1 Karen kotze (@KarenKotze1) reported

    @plusnethelp Where is your loyalty to customer service.I am having all this problems with Plusnet I would expect someone to call me.Plusnet Service Sucks!

  • HoldZ James H (@HoldZ) reported

    @Plusnet customer services has gone right down the pan! Ridiculous time on hold & gave up in the end. After a year, Covid is NOT an acceptable excuse! #plusnet