Plusnet Outage Report in Southwark, Greater London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Southwark come from postal codes SE1 and SE15.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Southwark, Greater London, England
The most recent Plusnet outage reports came from the following cities: Poplar, Hammersmith, Hackney, London, Orpington, City of Westminster, City of London, Newham, Islington, Wood Green, Southwark, Stepney, Croydon, Harringay and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Total Blackout | |
| Poplar |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Wi-fi | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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MadameCholet
(@PurpleDon1973) reported
from
Ilford, England
@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
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Mr H 🦡
(@EngHanrahan) reported
from
Walthamstow, England
@Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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@Nellie Furtado #WhyNotScotland 🏴🇪🇺
(@weenell3) reported
@billykayscot I've been with Plusnet for 6yrs always negotiated my renewal. Found their customer service is good which is a "Plus" nowadays.
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Spare me the bull
(@SpareMe_theBull) reported
@sir_frankuk @Mexico1978R @virginmedia Don’t sign up to anything with the Virgin branding. Talk Talk is equally dire as is BT. Good talkers but if things go wrong not only are you on your own they will make it much worse. Ironically, Plusnet which is owned by BT has great customer service and telecom engineers.
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EE
(@EE) reported
@SapAud Afternoon, I'm sorry to hear that you feel that way in regards to the femtocell service being discontinued from the end of the month. Have you contacted Plusnet to see what options are available? I fully understand the service has been useful at your address. -Neil
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Paul McLean
(@PaoloMcLean) reported
@InCockKneeToe @Plusnet They are all the same. Threaten to leave, they may get you a better deal. But I have found if you get a new contract with another provider, your current provider will fall over themselves to give you a very good deal. All you then do is cancel the new deal. It’s all a big scam.
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jj
(@la_jellybean) reported
@aaron_cane At this point, the speeds/consistency/prices are all basically the same for most people, so my advice is to choose based on customer service ratings. We have plusnet, and they're the first ISP I've used where I've actually enjoyed speaking to them. NEVER go to EE.
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Michael Bratley
(@MichaelBratley) reported
from
Lincoln District, England
@Plusnet I've now been switched to your service. When will I receive details about claiming the £75 reward voucher?
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Iain Boatman
(@MesolithicMe) reported
@Norton No spam. Think that it's a communication problem between yourselves and @plusnethelp . Such that every time you attempt to confirm the account with PlusNet there's a negative response and I receive an email saying that there's a problem re the account.
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Peter Bustin
(@gentoopb66) reported
@f33lthesun @Plusnet They are such a **** provider its beyond belief ! Dont dare leave them - they will screw you down with fines and take your benefit money. @Plusnet
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Sapere ✝️ Aude 🎸 ◦ Ḓ🄹@🆖☉ 🦁🧡
(@SapAud) reported
@EE Hello, It isn't about 'feeling' that way - what else are we supposed to do? Plusnet said that there are no plans to offer Wi-Fi calling and so there is no choice in the matter - we have to find a network which does. Browsing the Plusnet forum, I imagine that we are not alone.
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Sapere ✝️ Aude 🎸 ◦ Ḓ🄹@🆖☉ 🦁🧡
(@SapAud) reported
@EE When you discontinue your femtocell service, you are going to lose at least one customer from your @Plusnet arm. I have relied on my femtocell for 12 years as there is no usable signal without walking a hundred yards from my house.