Plusnet

Plusnet Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE98 and NE6.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newcastle upon Tyne, England 03/16/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Plusnet outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Blyth and Washington.

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City Problem Type Report Time
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlyth Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • brushhead71 Robert Wilson (@brushhead71) reported

    Well @Plusnet am glad I have my own paid email service. How do business customers go on if they rely on the email service. I remember the last major email disaster in about 2008 and that dragged on for about a week.

  • Plusnet Plusnet (@Plusnet) reported

    @Smallheathen Hi there Jim, sorry to hear you're having issues accessing the website. Are you still having issues with this this morning? - Jess, Plusnet Leeds 🌻

  • adechapmanlaw Adrian Chapmanlaw (@adechapmanlaw) reported

    @DanielRoyParkin @juicebroadband @Plusnet Yeh don't blame you, plusnet have been fantastic, customer service is great. Hoping juice broadband live up to the promises!

  • AppsNigel Nigel Apps (@AppsNigel) reported

    @Plusnet @woolcycle Well not only is your email not working, I can’t now access your website to check for updates - what is going on and why are not not posting more regular updates

  • darrenleeder darren leeder (@darrenleeder) reported

    @Plusnet good morning. Your email service has now been unavailable for last 24hours. Will this be resolved this morning please?

  • RobertMHill Robert Hill 󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇷🇪🇺 (@RobertMHill) reported

    @Plusnet Although you say users should be able to access their emails now, this is not the case. Still nothing working. This is very poor service.

  • AppsNigel Nigel Apps (@AppsNigel) reported

    @Plusnet while some email now seems to be getting through - none of yesterday’s email have arrived. Why are you still not able to inform customers properly of what problems have happened?

  • Jmoreels Jonathon Moreels (@Jmoreels) reported

    @Plusnet @LoneLeVay Hi @plusnet…I don’t have a problem of slow email I am still not able to access my inbox. At the moment your server will not recognise my account! And hasn’t since Tuesday evening.

  • hundredabovedh Paul Jennings (@hundredabovedh) reported

    @TonyOcton @Plusnet I'm a Plusnet home user without any business interest or connection and have 3 separate accounts with different providers for just such issues. Can see both sides here

  • karafact Armen (@karafact) reported

    @Plusnet can you check and confirm the possibility that emails sent to us bounced yesterday and we won't see them now service has resumed? (Please don't ctrl+c ctrl+v answer as have done with previous tweets). Many thanks