Plusnet

Plusnet Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE98 and NE12.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newcastle upon Tyne, England 12/08/2025 11:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JSN_Photography John (@JSN_Photography) reported

    @Plusnet Good morning, is there a problem with your customer service numberI have been trying for 2 days and keep getting a message saying its now closed.

  • RegisteredSissy Tories out up the workers says Sis (parody) (@RegisteredSissy) reported

    @Plusnet Having trouble with internet this evening, slow ..........

  • stuart_watters Stuart Watters (@stuart_watters) reported

    If you thinking of moving your broadband services to @Plusnet then avoid at all costs. Nothing but terrible customer service from the 2 people I have spoken to on the phone and they are ment to pride themselves on great customer service Avoid Plusnet, look elsewhere

  • Plusnet Plusnet (@Plusnet) reported

    @justme52181797 Hi there, I'm sorry that you've had problems getting a mobile signal, would you mind sending us a DM with your full name and mobile number so we can look into that for you? - Adam - Plusnet Sheffield

  • sigbathscot Signature Bathrooms (@sigbathscot) reported

    @Plusnet why are you refusing to cancel my account when I have changed suppliers? Why is your agent stonewalling? You are not owed any money.

  • landlinesgoDigi Landlines Go Digital (@landlinesgoDigi) reported

    @John_P_Topham @addict_opiate Hi @John_P_Topham UK is moving to digital (Internet) based 📞 services as the current system is closing. Some providers may choose to offer a broadband (data) only service such as PlusNet who may also offer you to move everything to BT if you want a digital landline📞 service too

  • LizzieAnnS91 Elizabeth Snell (@LizzieAnnS91) reported

    @Plusnet hi our internet keeps cutting out every few minutes. Are there any known issues?

  • MonkeyTennis14 Steve (@MonkeyTennis14) reported

    @Plusnet Hi Dale. I’ve sent a DM but not had a reply. The outage corresponds with the new ‘Community Internet’ boxes being put up on our road.

  • tunnotron3000 Andy Tunstall (@tunnotron3000) reported

    I never had this issue when I was with Plusnet.

  • ABasilioLCHDip :andrea: #Alchemy #TheEnergyOfPossible (@ABasilioLCHDip) reported

    @Plusnet Thanks, phoned your cust service on the day i needed help, but wasnt happy with the service.