Plusnet Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1 and NE12.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newcastle upon Tyne, England 11/30/2023 20:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Plusnet outage reports came from the following cities: Gateshead, Newcastle upon Tyne, South Shields, Sunderland, Washington, Seaham and Blaydon-on-Tyne.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Phone
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • GemmaCarter23 Gem (@GemmaCarter23) reported

    @plusnethelp you up contacted me via email in July saying a credit would be applied to my next bill, this has never occurred. Because I’m now leaving @Plusnet I want to get the account resolved. Please can someone contact me and discuss as a matter of urgency I’ve tried calling

  • akemikat Akemi 🐈🌹 (@akemikat) reported

    @Gadgetoid @BreakIntoProg @Plusnet An ISP not allowing you to cancel online would irritate tf out of me as well. Who are these hooligans 🤔

  • June9175 June Wong (@June9175) reported

    @plusnethelp Hi Plusnet, Internet has been down since 10am ..... when will it be fixed?

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @catherinemuncey Thanks for getting in touch, sorry to hear you want to leave Plusnet Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Matt

  • libjames1 e james (@libjames1) reported

    Rubbish rubbish service @Plusnet - one customer royally hacked off

  • ChrisKibble2 Chris Kibble (@ChrisKibble2) reported

    Love how @Plusnet put my prices up just as we enter a second lockdown. Looks like I'll have to cancel the bt app now because of it

  • jonny_boy27 Jon Massey 🐄 📊 (@jonny_boy27) reported

    @Gadgetoid @matthewwilkes @Plusnet Damn, someone has beaten my passive aggressive use of the A1 plotter when BANES council said they couldn't read my 2:1 reduction of my V5C...

  • yorkshirehen5 Caron Stone (@yorkshirehen5) reported

    Not impressed @Plusnet -no internet for 1 wk. Help desk said it was my home wiring when I suggested router broken. BT engineer confirmed my wiring fine, router broken. Asked for urgent send on router. 3 days and nothing! Pls compensate me for lack of service.

  • LouiCharl Charl loui (@LouiCharl) reported

    @Plusnet I have never had to phone a company so much in my life and they still haven’t sorted it out! Dishonest company never again.

  • GarethArcher0 Gareth Archer (@GarethArcher0) reported

    @Plusnet despite the router displaying a solid blue light , I have no internet at all and all that comes up is a message from BT Wholesale. I am having to write this message in my garden as we rely on the WiFi to help out the poor mobile connection indoors.