Plusnet

Plusnet Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE98 and NE12.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newcastle upon Tyne, England 12/14/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BlueLilywhite BG (@BlueLilywhite) reported

    @Plusnet My Virgin deal has ended & I’m looking at switching to Plusnet or Vodafone on 300 Mbps FTTP deals. Also need one external phone line moved ~6m & a redundant line removed. Openreach quoted ~£126. Can Plusnet include this work as part of a new-customer install in Lisburn?

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet hi, I sent you a DM back in September and replied with my username but just realised I didn’t receive any further response. Are you able to reply in the DM and help? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet hi, I sent you a DM back in September and replied with my username but just realised I didn’t receive any further response. Are you able to reply in the DM and help? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet hi, I sent you a DM back in September and replied with my username but just realised I didn’t receive any further response. Are you able to reply in the DM and help? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • skink74 Martin (@skink74) reported

    @Plusnet your advisor was helpful, but as expected unable to actually help. Greenby support (or the Enix ltd parent) does not seem to exist, no contact details, just an AI bot that can't actually do anything.