Plusnet

Plusnet Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1 and NE98.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newcastle upon Tyne, England 08/02/2025 02:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Gateshead.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Phone
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • spookymonts lilly🔮 𝕽𝖍𝖊𝖆 & 𝕲𝖔𝖜𝖙𝖍𝖊𝖗 fan (@spookymonts) reported

    @rizripley Plusnet is so insanely ****

  • JayF0190 JayF (@JayF0190) reported

    @Plusnet Is the internet down in SK17? can't connect on full fibre, just orange lights on the hub

  • clarets1969 Dave King (@clarets1969) reported

    @Plusnet current customer on broadband 50mbs looking to upgrade to 500mbs. Will I need a new router and hence all passwords change?

  • SturdySteve24 Steve Lawrence #FBPE (@SturdySteve24) reported

    @plusnet. The 1572 service is not working, we have been called by 07594865713 six times tonight. I want divert calls from this number to junk, please advise

  • dancludlow Dan Ludlow (@dancludlow) reported

    Well Done. EE is a wholly owned subsidiary of BT, and is being used as its main marketing arm. Plusnet is another, more at the budget end, and with fewer strings to its bow. Finally, Openreach is another subsidiary that installs and maintains the network for all suppliers, so it has a degree of autonomy.

  • nw_nicholas Mr Ethical (@nw_nicholas) reported

    @Plusnet when will I receive my automatic compensation for lack of service?

  • Bzth Beth (@Bzth) reported

    @Plusnet for 2 nights in a row my internet has dropped at the same time of night for no apparent reason... Help please!

  • lucyerber Lucy Erber (@lucyerber) reported

    @wmarybeard @VodafoneUK Firstly you will be entitled to compensation-won’t help you now I know but I ended up with nearly 1 free year from Plusnet for something similar. But you can attach your mobile to your laptop and run that from the phones 5G. Google it for instructions how

  • kee1haul Mark X|S (@kee1haul) reported

    @Plusnet hi, need help

  • HughNickHorne1 Hugh Nick Horne (@HughNickHorne1) reported

    @stuffierescue Been with PlusNet for years, good customer service. That said, we're very rural, so I can't comment on whether they do excellent broadband speed.