Plusnet

Plusnet Outage Report in Whickham, Gateshead, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Whickham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Whickham, Gateshead, England 11/03/2025 06:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Whickham, Gateshead, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomWhitley Bay Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Whickham, England

Latest outage, problems and issue reports in Whickham and nearby locations:

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TC21184926 TC (@TC21184926) reported

    @plusnethelp So once again Plusnet have failed to do what they promised. I was assured that a representative would get in touch with me as soon as my line was activated (nearly 3 weeks late!) to discuss compensation and reimbursement of money paid to my mobile network.Not a peep!

  • roguehorsedeal unethicalhorsedealer (@roguehorsedeal) reported

    @justanotherdawn Very odd! We have just renewed with Plusnet but battled them down a bit on their "inflation plus 3.9 per cent" bid 😡

  • LyndelAndDaPips Lyndel, Max, Luke and Sam (@LyndelAndDaPips) reported

    @yvonnemurphy53 Do not - I repeat - DO NOT TAKE B/B WITH SKY! They charge 2 x what others charge and when queried about their ridiculous pricing, have no defence. We went with @Plusnet and haven’t looked back. Service ✅ Value for money ✅ customer service ✅ = 100 x better than Sky.

  • archerace27 Liam (@archerace27) reported

    @SamToddd @TRrift @RaymanXCS Change to a less popular provider like post office or plusnet, they both gave me engineers instantly when ever i had a problem and prices are better sometimes with better speeds

  • jnrjedi Luke (@jnrjedi) reported

    @Plusnet If you send me a renewal offer email (Campaign code: S089EM02) How can customer services then tell me this offer is for new customers only. #plusnet

  • allaboutthemus4 allaboutthemusic (@allaboutthemus4) reported

    @bazzacollins I'm waiting for a WiFi 6 router with a built in modem for my PlusNet fibre. I don't know if a twin box solution is going to the way moving forward. Seems a bit of a backward step.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @AbsintheAffair I sincerely hope you're in good health, I've just added a note on your account stating that your issues are being dealt with on a personal basis, and a further update will be provided by your case handler tomorrow. -Adam - Plusnet Leeds

  • ActiveBryantSys Scott Bryant Fitness Systems (@ActiveBryantSys) reported

    Big LET down #plusnet

  • AitchStuart Howard Stuart (@AitchStuart) reported

    Absolutely disgusted at PLUSNET customer services. Poor customer service, with a terrible attitude !

  • AbsintheAffair The Absinthe Affair & Steampunk 2021 (@AbsintheAffair) reported

    @plusnethelp @Plusnet Almost died of fright after banging on front door - After recent assault by neighbour (cause of head injury) was last thing I needed - Turned out someone here called an ambulance - Appreciated but had calmed down/was sleeping stress off. Utterly freaked out/shaking like leaf! 🤯