Plusnet

Plusnet Outage Report in Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Durham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Durham, England 12/30/2025 09:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Durham, England

The most recent Plusnet outage reports came from the following cities: Peterlee and Sunderland.

Loading map, please wait...
City Problem Type Report Time
United KingdomPeterlee Total Blackout
United KingdomSunderland Internet
United KingdomPeterlee Internet
United KingdomSunderland Total Blackout
United KingdomGateshead Internet
United KingdomNewton Aycliffe Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Haleb_4_ever Carolanne (@Haleb_4_ever) reported

    @Plusnet please fix you'd WiFi issues. Ours has been going off and on for the past few weeks and just, disconnecting randomly. I've tried Dming you and, have had no response

  • gjb121 geoff bowtell (@gjb121) reported

    @Plusnet Whenever I see plusnet I can’t help linking them with the terminator

  • speedboy327 Brian Smith (@speedboy327) reported

    @Plusnet Pathetic customer service sent DM Thursday still no reply to my question incredible 😡

  • SteveBerke1 Steve Berke (@SteveBerke1) reported

    @Plusnet I bought a new sim but paying your direct debit on another account so I wish to cancel my old direct debit.

  • frankiegilman Frankie (@frankiegilman) reported

    @umber_statement @Plusnet This is absolutely awful, I'm so sorry x

  • gfaz81 Gill (@gfaz81) reported

    @Plusnet Curtis. Mate. Please. Don’t. Every month we have the same issue. Every month we have this same conversation. Every month I tell you (plusnet) that I’ve done all the troubleshooting. Every month I have issue with my internet. Every month I rely on my work phone tethering

  • empKellark1 Kellark (@empKellark1) reported

    @Plusnet I've been trying to get in contact since yesterday morning about my direct debit issue. And I've still received no response.

  • rillion9 Tim (@rillion9) reported

    @Plusnet HELLO, IS THERE ANYBODY OUT THERE? DO YOU NOT REPLY TO YOUR CUSTOMER ENQUIERIES? I STILL HAVCE NO MOBILE DATA, YOU'VE JUST TAKEN A MONTHLY PAYMENT, I HAVE NOT GONE OVER MY DATA ALLOWANCE LAST MONTH

  • aerialtyke Aerial Tyke (@aerialtyke) reported

    @petercardwell @virginmedia Rid yourself of their hopeless customer service and take your money to @Plusnet.

  • SamCarr85243145 Sam Carr (@SamCarr85243145) reported

    @TalkTV I was with talk talk phone and broadband disgusting service many complaints etc Moved to Plusnet have to say there customer service is fantastic been with them now 4 years.