Plusnet

Plusnet Outage Report in Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Durham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Durham, England 10/10/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • sophasaurus_111 Sophie Willcox (@sophasaurus_111) reported

    @plusnethelp @Plusnet my new SIM hasn't arrived and my phones already switched numbers so I cannot contact you by phone, please help.

  • AndyJCole65 Andy Cole (@AndyJCole65) reported

    @Plusnet my broadband has been down since storm Arwen apart from a brief time this morning. I haven't reported this because I think its due a local power failure (LA12 7DD), do you have any forecast for a repair?

  • MissSavin_Geo Miss Savin (@MissSavin_Geo) reported

    @Plusnet do you have outage issues in Hastings? My Nan is currently without her phone and lifeline!

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    okay, wifi works. i would like to burn plusnet HQ to the ground but knight every single support staff they have

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Plusnet automated support line: hi the fastest way to contact us is via text Me: oh damn that's great *sends text* Plusnet: we will get back to you in 15 minutes and will be calling you

  • timmybanana Tim Wright (@timmybanana) reported

    @Plusnet Sounds like you definitely need to look into this??? That's what you've been doing since we first signed up. If you read the original tweet it states what has been done so far. A complaint has now been logged because contracts should work both ways!!!! @Ofcom

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Plusnet sucks

  • Clarkiee Clarkie 🇬🇧 ✈️🚴🏼‍♂️🏳️‍🌈 (@Clarkiee) reported

    @Plusnet intermittent broadband in MK46 today. Is there a problem?

  • AliParry83 Ali Parry (@AliParry83) reported

    @Plusnet Hi, I have tweeted and dm'd you following an issue with my Internet. Please can you look into this tomorrow. I was told to dm you directly today but unfortunately have yet to have a response. Many thanks

  • sarah32910 Sarah Nacey (@sarah32910) reported

    @Plusnet I’m an existing mobile customer looking to upgrade my plan -why are the Black Friday deals for new customers better than what I’m being offered?