Plusnet Outage in Cardiff, Wales

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 Some problems detected at Plusnet

Plusnet in Cardiff, Wales problems in the last 24 hours

Plusnet Outage Chart in Cardiff, Wales

April 24: Problems at Plusnet

Plusnet is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Phone (46.84%)
  • Internet (40.53%)
  • Wi-fi (4.98%)
  • E-mail (3.65%)
  • Total Blackout (1.99%)
  • TV (1.99%)

Plusnet Outage Map Near Cardiff, Wales

The most recent outage reports and issues originated from Cardiff, Newport, Tonyrefail and Pontyclun.

Plusnet in Cardiff, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff, Wales and nearby locations:
  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • TrivallisCEO Trivallis CEO (@TrivallisCEO) reported from Cardiff, Wales

    @Plusnet your award winning customer service has kept me on the phone for 15 mins. No responses from either my tweets or DM.

  • annamercer_ Dr Anna Mercer (@annamercer_) reported from Cardiff, Wales

    @Plusnet @plusnethelp I keep getting texts from you when I’m not a customer and haven’t ordered anything. Can’t get in touch online or by phone (60 min wait)

  • storeyarmer Julian B (@storeyarmer) reported from Gibbons Down, Wales

    @Plusnet @plusnethelp "We'll do you proud..." ?? Really!! A line manager won't offer a call back within 2 hours, instead reverse pass to another colleague 24 hours later. Very , very disillusioned with the complaint procedure. @SkyHelpTeam have always been faultless.

  • storeyarmer Julian B (@storeyarmer) reported from Gibbons Down, Wales

    @Plusnet @plusnethelp "We'll do you proud..." ?? Really!! A line manager wont offer a call back within 2 hours, instead reverse pass to another colleague 24 hours lster. Very , very disillusioned with the complaint procedure. @SkyHelpTeam have always been faultless.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • FyfeJaydin Awsome_JaydeeYT (@FyfeJaydin) reported

    Plusnet sucks

  • writeything JamieR (@writeything) reported

    @mcallister_will @Plusnet My whole issue stems from them trying to charge me 34% extra for being loyal - end of contract and they’ve stiffed me without notice - complained and they offered discount which is equivalent to what I WAS paying. Voda offered better service, faster speed for cheaper. Done deal

  • mcallister_will Will McAllister (@mcallister_will) reported

    @writeything @Plusnet I was given advice by them that even BT was suprised they'd given me,consistency & clarity seem to be lacking. Never realised how stressful trying to change broadand provider could be.Oh for the old days

  • writeything JamieR (@writeything) reported

    @mcallister_will @Plusnet I think that was my issue ... they make a big song & dance about their customer service, but I found it extremely lacking today ... big disappointment tbh. Will never use them again

  • knfruitbat Kevin Norwood (@knfruitbat) reported

    @BBCWatchdog @Mattallwright @stephbreakfast @FoxNikkiFox Plusnet having problems with payments after they swapped their banking provider. Then charging late fees for their errors.

  • writeything JamieR (@writeything) reported

    @mcallister_will @Plusnet Not sure I’d recommend any 😂 I’ve gone with Vodafone this time ... est speed of 63mbps, guaranteed speed of 55mbps, £4month cheaper than Plusnet, cust service that has (so far) put plusnet to shame and tech that will follow & target single device for best speed :)

  • HunterClockz My Ye is different to your Ye (@HunterClockz) reported

    @plusnet @plusnethelp I've barely been a customer for 2 weeks and this company is already proving to be inadequate, will have to drop them and look elsewhere. Poor customer service and poor live chat facilities

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • gr021857 Daryl Howard (@gr021857) reported

    @Plusnet @plusnethelp been waiting over a week for a manager call back to get a deadlock letter. Now been told I have to wait a further 48 hours because the initial 2 requests haven't been picked up and it has been escalated "again". Worst customer service I've ever experienced.

  • writeything JamieR (@writeything) reported

    Hugely disappointed with the @Plusnet service and attitude. They pride themselves on their customer service, but it ain’t all that. See ya