Plusnet

Plusnet Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Pontypridd come from postal codes CF37.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 05/04/2025 18:20

May 04: Problems at Plusnet

Plusnet is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Pontypridd, Bridgend, Penarth, Blackwood and Tonypandy.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomPontypridd Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • Smith_SM30 Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • RebeccaRambler Rebecca Brough 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RebeccaRambler) reported from Pencoed, Wales

    A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?

  • emmalee909 Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    I am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cj_kent Chris Kent (@cj_kent) reported

    @Plusnet We're approaching 36 hours of broken or unusably unstable internet. When will you acknowledge the problem? This is ridiculous

  • Dan11929503 Dan (@Dan11929503) reported

    @bt_uk @Plusnet @ofgem when are you fixing broadband issues with #Plusnet?

  • ChalkleyNeil Neil Chalkley (@ChalkleyNeil) reported

    @Plusnet What’s going on with this company. Service used to be great. But now. Internet problems, can’t log in because of server issues and call centre is down or closed. Our router is so bad I can’t even get a signal in my dining room. Beginning to wish I hadn’t just renewed my contact

  • MrStardust50 Alvin S (@MrStardust50) reported

    @DrHayeLo @Plusnet Their customer service has always been garbage. I've only stayed with them because of the fibre speed, but when my contract next ends, I'm off.

  • Erestyn Little Miggys Massive Header (@Erestyn) reported

    @rachcoon @Plusnet Oof. In that case they haven't a leg to stand on. Tell them where to shove their service and go elsewhere.

  • DrHayeLo Lorraine (@DrHayeLo) reported

    @Plusnet Mate, it’s been 2 days since I posted that. I appreciate you getting back to me eventually but I had to go elsewhere so I could get work done. No idea if it’s working now as I’ve not been home but it’s an issue knowing that I can’t reach anyone if I do have problems.

  • AsherAMB888 AsherYNWA (@AsherAMB888) reported

    @Plusnet Worst Internet provider ever would be more accurate... had no Internet for 2 days

  • hissingandbeeps Jamie (@hissingandbeeps) reported

    .@Plusnet internet still down, is there going to be an update on what’s happening at some point? If it’s still down on Tuesday when everyone goes back to work you’re going to have a lot more complaints. #plusnet

  • Ob31288 Ollie (@Ob31288) reported

    Don’t buy @Plusnet broadband, took 10 weeks to connect me after multiple calls. Decided I want to cancel called them cancelled. Was told I would get my first payment back within 10 working days, you guessed it two months later still waiting #awful

  • nihan_gln Nihan (@nihan_gln) reported

    @Plusnet You are completely ignoring your customers. Internet has been down for more than 48 hours now. And no single explanation, no customer service. I never saw such an irresponsible company.