Plusnet Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF38.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Plusnet outage reports came from the following cities: Pontypridd, Cardiff, Merthyr Tydfil and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Merthyr Tydfil |
Internet | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Rebecca Brough 🏴
(@RebeccaRambler) reported
from
Pencoed, Wales
A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
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Sheila Smith 🏴🇪🇺 #AlwaysEuropean
(@Smith_SM30) reported
from
Cardiff, Wales
@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Emma Harris ♥♬
(@emmalee909) reported
from
Merthyr Tydfil, Wales
I am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼
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Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !
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Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Lizzy Kemp
(@doizzy) reported
from
Penarth, Wales
@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@TonyJohnOShea Hi there @TonyJohnOShea, thanks for letting us know you have a problem with your internet connection dropping. I get how so annoying and frustrating this is for you and want to get it sorted. Could you DM me your plusnet username so I can get it fixed? -Mike.P Sheffield
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maviczap
(@maviczap) reported
@premnsikka Just got my lasted bill from Plusnet, up from £29 a month, to £41. Service hasn't changed, looks like I'll be switching this week as I'm out of contract.
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ZioSGTV
(@ZioSGTV) reported
@superstaryas7 @CommunityFibre Arrived at 7:20 and out the door by 7:50. Very efficient. Yeah I'm on the 920 package and seem to be sitting above that with a wired connection. Previous provider was Plusnet, had no issues with them at all as they offered a consistent service but there speeds can't match!
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k
(@Yapoo936) reported
.@Plusnet Hi there. Can someone please respond to my DM in regards to my cancellation? No one has given me any details about how it works and when I'll get my final bill/how it will be done since I'm moving house/when I can cancel my current Direct Debit.
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Joe
(@cysecste) reported
@Plusnet how can I get support with my broadband without calling you? I'm profoundly deaf and all your support directs me to call you which won't work.
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Lydia Harrison
(@lydimoo) reported
@kit2kat @Plusnet So 24/7 support would mean their staff have to work longer, this means they get paid more, potentially overtime/antisocial hours, which is more expensive, which then in turn will put your bills up. I think 8-8pm every day is alright!
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Fred
(@froddd) reported
@Plusnet I take it no changes to existing SIM-only customer contracts mean there will be no changes to roaming charges, and that contracts will roll over at end of contract period with same terms?
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Acr_Crm
(@acr_crm) reported
@Plusnet Hi, we have signed up to Plusnet yesterday and today have received a message to call support or look on the website for help as there is a delay with our order. I have tried ringing but it tells me the phone line is closed and there is no live chat on the website?
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lovecombatsports
(@LMaeers) reported
@Plusnet trying to cancel my account, was on hold for 20mins and then got cut off. No way to cancel online, terrible service. Direct debit cancelled 20mins of my life I won't get back. Useless
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Richard Burge
(@RichardDABurge) reported
@Plusnet You rang me twice within a 15-minute period. You did not leave message. when I rang the number back it was a standard message initiating a new complaint process. I want a number I can ring and speak to a member of staff. I have no landline connection for three weeks