Plusnet

Plusnet Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 11/05/2024 11:10

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Plusnet outage reports came from the following cities: Blackwood, Cardiff and Mountain Ash.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackwood Internet
United KingdomCardiff E-mail
United KingdomMountain Ash Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBlackwood Wi-fi

Community Discussion

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Plusnet Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • RebeccaRambler Rebecca Brough 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RebeccaRambler) reported from Pencoed, Wales

    A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • emmalee909 Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    I am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • StyledNicky Styled by Nicky Interior Stylist (@StyledNicky) reported

    This is absolutely ridiculous, you can't say there isn't a problem with the Internet this time... So many people are complaining! What is going on @Plusnet

  • dmillott Dean Millott (@dmillott) reported

    Really disappointed with @Plusnet, horrible service - really let down!

  • DarleneStLouis3 Darlene St Louis (@DarleneStLouis3) reported

    @plusnethelp can someone kindly help, my internet has been down since Dec 01 and no one from PlusNet has responded or helped

  • weescotlouise Lou (@weescotlouise) reported

    Sick of @Plusnet got to wait between 3/5 days for them to look at a problem and I have to pay them £65 for the repair and still pay my WiFi. Which is more on and off then a switch #sickofit #unfair Will be back soon i hope x

  • its_charlie_ere Charlie (@its_charlie_ere) reported

    Sort your pissing Internet out @Plusnet. Straight talking internet eh. Well it’s not working and it’s pissing me right off is that straight talking enough

  • cm66uk Chris Marlow (@cm66uk) reported

    @Plusnet shocking customer service. Hour and a half on hold , 3 calls, keep getting knocked off after 30 mins. When is my contract up?

  • louisemagrin louise magrin (@louisemagrin) reported

    @Plusnet since changing from ee to plus net from recommendations its been awful cuts out constantly and barely reaches upstairs, today is the day I'm fed up on resetting the router and having the kids screaming muuuummmm the WiFi is down AGAIN 😭😭

  • Matthewwilding7 Matthew wilding (@Matthewwilding7) reported

    @plusnethelp Hi, can someone please contact regarding plusnet fibre optic router problems. I can’t access web chat and can’t get through on the customer service phone line.

  • emmabosanko emma bosanko (@emmabosanko) reported

    @plusnethelp Just writing to say what a shambolic service Plusnet offer. Cancelled our broadband despite telling them our house move date has changed days ago, leaving us with no Internet for 12 days and no real solutions how to solve this! Awful!

  • victoriaredrup Vickyabroad (@victoriaredrup) reported

    @plusnethelp what an absolute shocking service! Complaint outstanding for over 5 months! Broadband is useless and customer service is appalling- we are on count down to leaving Plusnet!!!