Plusnet Outage Report in Church Village, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Church Village, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Church Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Plusnet
Plusnet is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Church Village, Rhondda Cynon Taf, Wales
The most recent Plusnet outage reports came from the following cities: Cardiff, Porth and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Porth |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Treharris |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Church Village, Wales
Latest outage, problems and issue reports in Church Village and nearby locations:
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Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
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Rebecca Brough 🏴
(@RebeccaRambler) reported
from
Pencoed, Wales
A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Lizzy Kemp
(@doizzy) reported
from
Penarth, Wales
@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
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Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .
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Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Javad
(@Jav_1882) reported
@Hotspur67 I’m not going to ask but I bet whatever you’re paying BT it will be cheaper with PlusNet. If you’re looking to make some savings I’d go plusnet or ring them up and get a quote then go back to BT and speak to their customer retention department and they might make a counter offer.
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Michael Core
(@mikecore) reported
@Plusnet @plusnethelp I’ve received a “Failed Direct Debit instruction” email from despite me leaving as a customer several years ago. Please can you advise. Thanks
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Oscillating Wildly
(@OscillateWWFC) reported
from
Wolverhampton, England
Plusnet wanted £120 for me to cancel my contract early. Negotiated that down to £0. Jeff, if you're looking for a Director of Football, we can talk. #wwfc
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Plusnet
(@Plusnet) reported
@CJCorkish Hi there, thanks for getting in touch and I'm sorry to hear you're having trouble getting through to our Business Team on 0800 028 0282. Can you please try calling them on 0330 123 9123 instead and let us know how you get on with this? -Tony Plusnet Sheffield
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CJ Corkish
(@CJCorkish) reported
@Plusnet Hi I cant seem to get though to the business support on 0800 028 0282 I do option one but then it then doesn't ask me if it residential or business which is what it used to do 2 weeks ago. I can only normally call after 8pm. I have already log a job.
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Delph Donkey
(@DonkeyDelph) reported
Warning to all @Plusnet customers. Check your monthly bill when it arrives. Just checked mine and they had overcharged me by £10.10. If I had not raised it with them they would have taken the money. Could not explain why this had happened. That’s poor.
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Julian Arthurs
(@JulianArthurs71) reported
@Plusnet no it wont do. Shockingly bad, almost criminal service. How many times do I have to ask to go to Ombudsman?
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@Alsainthunt
(@ASainthunt) reported
@Plusnet any reason why the Internet WiFi keeps dropping. Download speed has dropped, keeps cutting out. Pop up saying connection speed to slow. Postcode LL18 1HS NUMBER 14
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Javad
(@Jav_1882) reported
@Hotspur67 In recent times no. The only issue I had was in August they gave me a new *** which is an old BT hub under the hood. They are always behind the curve with BT. There were performance (speed) issues so I had to buy a third party hub from Amazon and plusnet reimbursed me cost of it.
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Douglas Cameron💙
(@DougieDCam) reported
@plusnet help! I have no phone signal so can't call you. No reports of a fault on the ee service. Can you help me resolve this issue please?