Plusnet Outage in Pontypool, Torfaen County Borough, Wales

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours in Pontypool, Wales

Plusnet Outage Chart in Pontypool, Torfaen County Borough, Wales

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Most Reported Problems:

Total Blackout

Plusnet Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent outage reports and issues originated from Cardiff and Abergavenny.

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Cardiff Phone
Abergavenny Phone
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Newport Phone
Cwmbran Phone

Plusnet in Pontypool, Wales Comments

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Plusnet Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:
  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • TrivallisCEO Trivallis CEO (@TrivallisCEO) reported from Cardiff, Wales

    @Plusnet your award winning customer service has kept me on the phone for 15 mins. No responses from either my tweets or DM.

  • annamercer_ Dr Anna Mercer (@annamercer_) reported from Cardiff, Wales

    @Plusnet @plusnethelp I keep getting texts from you when I’m not a customer and haven’t ordered anything. Can’t get in touch online or by phone (60 min wait)

  • Usksider John Page #Usky (@Usksider) reported from Undy, Wales

    @Antlady69 I was with Sky and switched to Plusnet. The problem appears to be with BT who own the infrastructure.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • 09EA63 Jim Toms (@09EA63) reported

    Good grief @Plusnet - I've been passed around 2 different departments, been on the phone for 1hr, 25mins thus far, all because someone in your business has accidentally terminated my service instead of transferring my old number onto my new service with you

  • ASCmotorschool Ted (@ASCmotorschool) reported

    @Plusnet If I were able to successfully recoup all the costs of all the phone data I’ve had to buy and use when your service was sporadic then you would go out of business. I’m absolutely sick of it (43 BT wholesale engineers). Yet again using phone data. Just waiting for Virgin!

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Bandit CEO is running short on cash so has instructed his gang of Cowboys 2 increase charges 2 help fund his life style. 2wks No service=No compensation=No reply from CEO=Zero customer service. been waiting 30 months. Many other victims have also been waiting. Avoid!!!

  • Thatcargeek Daniel Puddicombe (@Thatcargeek) reported

    @paul_barker I once got through to Plusnet customer support straight away. Mind you, it was 0702 and the lines opened at 0700!

  • InterestsVary Joe JM (@InterestsVary) reported

    @Plusnet Your billing procedures are a complete joke, 7 months to process a bill at which point I am asked to pay it within 7 days. This is just the latest billing issue after we were overcharged by over £100 previously and had to wait 2 months for the refund to be processed.

  • TwistedPneuma Twisted Pneuma (@TwistedPneuma) reported

    @Plusnet Sorry plusnet but every time there's a problem with my bill you restrict my service and the only thing you restrict is the site so I can't pay my bill, you then charge me extra because I can't pay, I try to pay through phone and you tell me to wait for the restriction

  • london_mako MamiStopmotion🎥 (@london_mako) reported

    @plusnethelp When we spoke to support on the 2nd of October, they promised within 48 hours that we'd have an engineer appointment. Please sort this out ASAP, it's not acceptable to be left in the dark re status and progress when such long timescales are in hand. #plusnet

  • london_mako MamiStopmotion🎥 (@london_mako) reported

    @plusnethelp We are getting pretty disappointed with your lack of care and professionalism with regard to our connection issue. We've been waiting for almost two weeks for just a date for an engineer to come and fix the problem with our line. #plusnet

  • janebarlow123 jane barlow (@janebarlow123) reported

    @Plusnet Can’t watch s podcast. That would be a luxury with the internet service you provide! My internet drops out every 30 seconds. That would make watching a podcast impossible, I’m sure you would agree. Would be nice if you could fix it as I pay you every month for an internet service

  • janebarlow123 jane barlow (@janebarlow123) reported

    @Plusnet @_illustrationX The weathers bad, but your internet service is worse