Plusnet Outage Report in Pontypool, Torfaen County Borough, Wales
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Plusnet outage reports came from the following cities: Cardiff, Hengoed, Abergavenny and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Hengoed |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Sheila Smith 🏴🇪🇺 #AlwaysEuropean
(@Smith_SM30) reported
from
Cardiff, Wales
@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
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Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots
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rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
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darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@Ash_OB Hi there, Sorry for the delay. You'll need to speak with our customer options team, as they are the only team that can help with this. Their number is 0800 432 0080 and their opening hours are: 08:00 - 20:00 Monday to Friday 09:00 - 19:00 Saturday 09:00 - 18:00 Sundays Plusnet
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John Jessop
(@jessop_j) reported
Trying to get sense from their chatbot Tobi is virtually impossible. Speaking to humans in customer service and being passed to someone else who supposedly tested my line was worse than frustrating. I never had this crap from old Plusnet.
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Pies McQ
(@PiesMcQ) reported
@Plusnet It is now over 3 weeks since I paid you to install Broadband- you still have not even found the phone line, I dont think you are capable of supplying me with a service, I want my money back and my contract cancelled.
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lilly🔮 𝕽𝖍𝖊𝖆 & 𝕲𝖔𝖜𝖙𝖍𝖊𝖗 fan
(@spookymonts) reported
@rizripley Plusnet is so insanely ****
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JayF
(@JayF0190) reported
@Plusnet Is the internet down in SK17? can't connect on full fibre, just orange lights on the hub
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Dave King
(@clarets1969) reported
@Plusnet current customer on broadband 50mbs looking to upgrade to 500mbs. Will I need a new router and hence all passwords change?
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Steve Lawrence #FBPE
(@SturdySteve24) reported
@plusnet. The 1572 service is not working, we have been called by 07594865713 six times tonight. I want divert calls from this number to junk, please advise
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Dan Ludlow
(@dancludlow) reported
Well Done. EE is a wholly owned subsidiary of BT, and is being used as its main marketing arm. Plusnet is another, more at the budget end, and with fewer strings to its bow. Finally, Openreach is another subsidiary that installs and maintains the network for all suppliers, so it has a degree of autonomy.
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Mr Ethical
(@nw_nicholas) reported
@Plusnet when will I receive my automatic compensation for lack of service?
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Beth
(@Bzth) reported
@Plusnet for 2 nights in a row my internet has dropped at the same time of night for no apparent reason... Help please!