Plusnet Outage Report in Pontypool, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (67%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
E-mail (5%)
-
Phone (2%)
-
TV (1%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Plusnet outage reports came from the following cities: Cardiff, Newport and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
-
Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
-
rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
-
derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
-
darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
-
Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
-
Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
-
Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
-
derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Stephen Kahn
(@stephen_kahn) reported
@BTBusiness I'm sole trader been with BT for 18 yrs want to renew at end of contract but on different package. Told there is a downgrade charge & I would not get same kit as new customer but no I'm not being penalised. Interesting service! @VodafoneBiz @plusnet can you do better
-
Plusnet
(@Plusnet) reported
@chipnamstone Hi there, I'm really sorry about the continued loss of signal, engineers are still working on a known issue in your area and we're hoping to have that resolved by tomorrow. Apologies again for the disruption that must be causing you. - Adam - Plusnet Sheffield
-
Chris James
(@ChrisJames452) reported
@Plusnet what a shocking company you are after being passed from pillar to post most of the afternoon without getting my problem resolved you're charging me for a service I've not even received shocking avoid this shocking company fuming
-
deltrems
(@deltrems) reported
@ThingsByNik @blackpooljane Yorkshire Broadband and Yorkshire Airlines, Plusnet and Jet2... the best customer service ever from my experience.
-
Linda York
(@Linda224422) reported
@Plusnet I am nearing the end of my contract and have had an email. I don't understand why loyalty doesn't get the best deal!!! I can complete it via the email for £26.99 but if I'm a new customer it's £24.00
-
Jay
(@HyperOpus) reported
@Plusnet hi there, my broadband has been off and on all day. I'm in BH1 are there any reported problems in the area?
-
Plusnet
(@Plusnet) reported
@BenKPirrie I'm sorry to hear about the problems you are experiencing. I have tested your line and we are unable to find a fault causing this. Could you confirm whether the issues you experiencing are on WiFi connections or wired (ethernet) connections? Dylan Plusnet Sheffield.
-
Benn
(@BenKPirrie) reported
@Plusnet been having issues with my broadband connection for a couple of weeks. Slow and low quality videos, I'm appearing very low quality through webcam which I need to use for university, pictures aren't loading at all sometimes
-
Matt HB
(@matthewhodg) reported
@OwainAlty @EngFocus @cynicalkind Night and day switching to a decent router. The crap from Plusnet gets everything turned off and straight into bridge mode.
-
Lilz or Leila #EYMatters #TeamEarlyChildhood
(@Booky_Lillz) reported
I have 11 hours to switch internet providers I'm down to Sky or @Plusnet . I need opinions and feedback from people who have either or have had both please. @Nazmameah1