Plusnet

Plusnet Outage Report in Pontypool, Torfaen County Borough, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontypool, Torfaen County Borough, Wales 08/26/2025 05:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Hengoed and Abergavenny.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • nonny853735 rhiannon jones (@nonny853735) reported from Pontypool, Wales

    No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • nonny853735 rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • nonny853735 rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • G_plus_C Graham Cutress (@G_plus_C) reported

    @Michael_Lacy1 @bt_uk I theoretically left BT for their sister company Plusnet, the deal was a worldie, 4 days into my notice period I had a friendly Geordie on the phone who not only beat it but sorted a number of things out from £63.49 (incl BT Sport and ****) down to £33.99

  • ultraman_ginger Twisted Tea Shep (@ultraman_ginger) reported

    @rosstmiller Switched to Plusnet and they offered to set it up for me and call me back when it was done. Despite switching from cable to dial up, the speed is similar and it's much cheaper. They've been slower since lockdown, in fairness, but never had to call them.

  • Hartforddude Paul Dicken (@Hartforddude) reported

    @plusnethelp This is appalling support from #PlusNet Just had phone call from PlusNet support who asked me to send screenshots of speed tests. As stated previously the wizard link sent does not work. Pathetic

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @plusnethelp When does Plusnet, seeing 0.4mbps sync speed on customer migration line, decide that something is wrong on the line?

  • RobBS25936512 Rob in Stowmarket, UK. 🎸🥁 ⛽️🏍⚡️🚙 (@RobBS25936512) reported

    @plusnethelp I refer to my last question no. 211592826 as I am still having major problems with my PlusNet Internet connection. It has degraded even further and is now extremely sporadic. This being the first time it has been active for over 20 hours - I am still paying, so HELP!

  • delay_fifa FifaOnesidedDelay (@delay_fifa) reported

    @Sub_zero_TheEnd @FUT_AST @EAFIFADirect My account was setup int he uk years ago. At first , when on p2p and with the plusnet game package , it was really good. Plusnet got bought out by BT , the game package was discontinued. Noticed a change st8 away. Moved to Spain and its been bad even on fibre.

  • FarmerG5 Geraint Walters (@FarmerG5) reported

    @OwsWills @martinjohnes @Plusnet We’re a bit further up and they’ve pretty much done where we are and making their way down I think? Just checked a random Armagh city postcode on the virgin website and says not available. Weird as there’s so many vans and engineers about

  • Christo09801069 Christopher French (@Christo09801069) reported

    Don't be fooled by @Plusnet otherwise known as Putin-Net. I called to take my service with we when moving, but I've now had debt collectors set on me for a service that I did NOT cancel. They refused to listen; refused to take responsibility. Disgraceful arrogance. Nasty company.

  • Rdgfootyfan Maureen Lewis (@Rdgfootyfan) reported

    Is anyone else having problems with Plusnet today?

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @plusnethelp Your reply almost, nearly, just about, answers my query. — the key question: Does Plusnet consider line termination within a property to be their responsibility as part of the service? I’d like something approaching a yes or no answer here..