Plusnet

Plusnet Outage Report in Pontypool, Torfaen County Borough, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontypool, Torfaen County Borough, Wales 10/30/2025 23:00

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Newport and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • nonny853735 rhiannon jones (@nonny853735) reported from Pontypool, Wales

    No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • stephen_kahn Stephen Kahn (@stephen_kahn) reported

    @BTBusiness I'm sole trader been with BT for 18 yrs want to renew at end of contract but on different package. Told there is a downgrade charge & I would not get same kit as new customer but no I'm not being penalised. Interesting service! @VodafoneBiz @plusnet can you do better

  • Plusnet Plusnet (@Plusnet) reported

    @chipnamstone Hi there, I'm really sorry about the continued loss of signal, engineers are still working on a known issue in your area and we're hoping to have that resolved by tomorrow. Apologies again for the disruption that must be causing you. - Adam - Plusnet Sheffield

  • ChrisJames452 Chris James (@ChrisJames452) reported

    @Plusnet what a shocking company you are after being passed from pillar to post most of the afternoon without getting my problem resolved you're charging me for a service I've not even received shocking avoid this shocking company fuming

  • deltrems deltrems (@deltrems) reported

    @ThingsByNik @blackpooljane Yorkshire Broadband and Yorkshire Airlines, Plusnet and Jet2... the best customer service ever from my experience.

  • Linda224422 Linda York (@Linda224422) reported

    @Plusnet I am nearing the end of my contract and have had an email. I don't understand why loyalty doesn't get the best deal!!! I can complete it via the email for £26.99 but if I'm a new customer it's £24.00

  • HyperOpus Jay (@HyperOpus) reported

    @Plusnet hi there, my broadband has been off and on all day. I'm in BH1 are there any reported problems in the area?

  • Plusnet Plusnet (@Plusnet) reported

    @BenKPirrie I'm sorry to hear about the problems you are experiencing. I have tested your line and we are unable to find a fault causing this. Could you confirm whether the issues you experiencing are on WiFi connections or wired (ethernet) connections? Dylan Plusnet Sheffield.

  • BenKPirrie Benn (@BenKPirrie) reported

    @Plusnet been having issues with my broadband connection for a couple of weeks. Slow and low quality videos, I'm appearing very low quality through webcam which I need to use for university, pictures aren't loading at all sometimes

  • matthewhodg Matt HB (@matthewhodg) reported

    @OwainAlty @EngFocus @cynicalkind Night and day switching to a decent router. The crap from Plusnet gets everything turned off and straight into bridge mode.

  • Booky_Lillz Lilz or Leila #EYMatters #TeamEarlyChildhood (@Booky_Lillz) reported

    I have 11 hours to switch internet providers I'm down to Sky or @Plusnet . I need opinions and feedback from people who have either or have had both please. @Nazmameah1