Plusnet outages and service status in Pontypool, Wales

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypool, Wales

The most recent Plusnet outage reports came from the following cities: Newport, Pontypool, and Caerphilly.

City	Problem Type	Report Time
Newport	Total Blackout	7 days ago
Newport	Internet	13 days ago
Newport	Internet	17 days ago
Newport	Wi-fi	18 days ago
Newport	Internet	19 days ago
Pontypool	Internet	28 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

• 
  Steveo Davies (@STEVEOLUCKY7) reported 8 minutes ago from Caerphilly, Wales

  @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

• 
  rhiannon jones (@nonny853735) reported 27 minutes ago from Pontypool, Wales

  @Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.

• 
  rhiannon jones (@nonny853735) reported 28 minutes ago from Pontypool, Wales

  No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.

• 
  Mento5 (TAFKAB) (@Mento56) reported 32 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Bairdy 💙 (@bairdyblues) reported 35 minutes ago from Church Village, Wales

  @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

• 
  Bairdy 💙 (@bairdyblues) reported 45 minutes ago from Church Village, Wales

  @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

• 
  Stuart Willis (@stujw) reported 55 minutes ago from Church Village, Wales

  Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

• 
  rhiannon jones (@nonny853735) reported 56 minutes ago from Pontypool, Wales

  @Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots

• 
  darran cornelius (@lofty_18) reported 57 minutes ago from Church Village, Wales

  @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Revs (@rimaldaya) reported 6 minutes ago

  @Plusnet my tenants broadband is not working red flashing light on router tried online help. Your text service won’t work

• 
  APY (@a_p_y_7) reported 7 minutes ago

  @Plusnet your service is appalling. I’ve had no internet for eight days. I have to call for updates every day and you don’t know what’s going on or when it will be resolved. Apparently there’s a £73 cancellation fee unless the service is down for over 30 days. Unbelievable.

• 
  Mel D (@MelJD46) reported 8 minutes ago

  @plusnet where did it all go sk wrong. Where did you get the idea i would be pushed around and treated like an idiot with no choices ? #megafail

• 
  Sara Lewis Alexander (@saralewis735) reported 8 minutes ago

  Dear Sky, Your customer service is rubbish, our loyalty used to matter not any more. As soon as our current contract for broadband is up, we are switching to Plusnet. A pissed off customer

• 
  Hamish (@Hamish88205796) reported 9 minutes ago

  @DerylLynn @Plusnet Don't **** about. Slap a claim for £1,000 +costs in via MCOL. They'll happily settle out of court for £500 or more + costs and repair it.

• 
  Dan (@DJisatwit) reported 11 minutes ago

  @Plusnet My parents did. They rang and was fobbed off saying they couldn’t do any checks or test anything as it’s a BT problem. As an ex-employee at Plusnet, i know that’s rubbish. It screamed of “finishing at 5 and can’t be bothered to do the checks. 🤦🏻

• 
  Dan (@villanews11) reported 13 minutes ago

  @bt_uk how do I cancel my contract as I dont want to renew due to plusnet doing it cheaper

• 
  Hazzy (@HazzyG123) reported 16 minutes ago

  @Plusnet My service is activated, it was sorted Tuesday this week.

• 
  Mikey Cleave (@MikeyCleave) reported 17 minutes ago

  @Plusnet Already raised a complaint and doesn't seem to be making a difference! Really quite woeful to be honest. Please can you forward my complaint to the Ombudsman

• 
  Michael Corbett (@kobb) reported 20 minutes ago

  @Plusnet I'm very happy with my PlusNet broadband and I've been with you many years but this aspect of your customer support is crap. My options seem to be: a) phone and wait 20mins+ or b) phone and wait 20 mins + Hmmnn... 🤔