Plusnet Outage Report in Pontypool, Torfaen County Borough, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontypool, Torfaen County Borough, Wales 12/04/2023 15:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent Plusnet outage reports came from the following cities: Newport, Cardiff and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomBlackwood Wi-fi
United KingdomNewport Internet

Community Discussion

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Plusnet Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DixonHeat363 Heather Dixon (@DixonHeat363) reported

    @Plusnet pleass could you let me know when my broad band is going live i have rang and sent messages but had no reply not a very happy customer my username is heather363

  • PookSooper SooperPook (@PookSooper) reported

    @plusnethelp hi, I'm moving house, gave notice of agreed date to plusnet 10 days ago, now told I won't have internet for over a week after I move. I'm a key NHS worker working from home, is there any way this gap can be lessened so I can do my job? Any help would be brilliant.

  • mostyn41 Duncan Austin (@mostyn41) reported

    @Plusnet @plusnethelp did message the other day but no reply 😢. New customer here! But can’t log into app. Response would be appreciated

  • danr2k5 Daniel Robinson (@danr2k5) reported

    @Plusnet Christmas hold music? Do You really hate your customers that much? Fix my WiFi. Stop playing Xmas music. Let me get back to work.

  • PrintCityMMU PrintCity: 3D, Innovate, Educate, Collaborate (@PrintCityMMU) reported from Ashton-under-Lyne, England

    @Plusnet My broadband should have gone live today. Internet from old ISP ceased at midnight. You promised me uninterrupted service. My wife had to take a days leave today as she works form home using MS Teams and could not connect. Awful service. How do I cancel?

  • BurtieBrom Mark Bromhall (@BurtieBrom) reported

    Currently listening to the entire back catalogue of Christmas songs while on hold waiting for @Plusnet customer services to pick the phone up😡😡😡😡😡😡 @plusnethelp

  • VeganTrailRunr VeganTrailRunr Ⓥ (@VeganTrailRunr) reported

    @houndkirk @Plusnet We've had really good service the whole time. I wouldn't switch providers if you paid me to. Just a bit pissed that a fixed time contract is cheaper than my current 'open' plan.

  • tomhegarty9 tom hegarty (@tomhegarty9) reported

    @WeAreOpenreach hi, my broadband with Plusnet was due to go live yesterday. However it hasn’t, and they keep mentioning there has been a delay with the provider (you). They mentioned something about the “frames”. I live in Salford. Are you aware if there is an issue at your end?

  • theshillito Peter Shillito 🏳️‍🌈 (@theshillito) reported

    Yep. @Plusnet won't budge on the 30th and won't offer any interim measures, even their own mobile sim cards to tide us over. We also won't get any discussion on "goodwill" (**** off) compensation until the product is active. I am at a loss.

  • CraigyK81 Craig (@CraigyK81) reported

    @Plusnet @plusnethelp 4 days I've been trying to speak with a representative, live chat can't help you just try and sell me the same deal that you've already took money for but haven't provided any service for.