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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
Total Blackout (8%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
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Plusnet Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
@Plusnet pleass could you let me know when my broad band is going live i have rang and sent messages but had no reply not a very happy customer my username is heather363
@plusnethelp hi, I'm moving house, gave notice of agreed date to plusnet 10 days ago, now told I won't have internet for over a week after I move. I'm a key NHS worker working from home, is there any way this gap can be lessened so I can do my job? Any help would be brilliant.
@Plusnet @plusnethelp did message the other day but no reply 😢. New customer here! But can’t log into app. Response would be appreciated
@Plusnet Christmas hold music? Do You really hate your customers that much? Fix my WiFi. Stop playing Xmas music. Let me get back to work.
@Plusnet My broadband should have gone live today. Internet from old ISP ceased at midnight. You promised me uninterrupted service. My wife had to take a days leave today as she works form home using MS Teams and could not connect. Awful service. How do I cancel?
Currently listening to the entire back catalogue of Christmas songs while on hold waiting for @Plusnet customer services to pick the phone up😡😡😡😡😡😡 @plusnethelp
@houndkirk @Plusnet We've had really good service the whole time. I wouldn't switch providers if you paid me to. Just a bit pissed that a fixed time contract is cheaper than my current 'open' plan.
@WeAreOpenreach hi, my broadband with Plusnet was due to go live yesterday. However it hasn’t, and they keep mentioning there has been a delay with the provider (you). They mentioned something about the “frames”. I live in Salford. Are you aware if there is an issue at your end?
Yep. @Plusnet won't budge on the 30th and won't offer any interim measures, even their own mobile sim cards to tide us over. We also won't get any discussion on "goodwill" (**** off) compensation until the product is active. I am at a loss.
@Plusnet @plusnethelp 4 days I've been trying to speak with a representative, live chat can't help you just try and sell me the same deal that you've already took money for but haven't provided any service for.