Plusnet Outage Report in Caerphilly, Wales
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (67%)
- Wi-fi (15%)
- E-mail (10%)
- Total Blackout (6%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Caerphilly, Wales
The most recent Plusnet outage reports came from the following cities: Newport, Cardiff, Pontypridd, Pontypool, Merthyr Tydfil, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Total Blackout | 2 days ago |
|
Cardiff
|
Total Blackout | 4 days ago |
|
Newport
|
Internet | 8 days ago |
|
Cardiff
|
Internet | 9 days ago |
|
Cardiff
|
Internet | 12 days ago |
|
Newport
|
Internet | 12 days ago |
Community Discussion
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Plusnet Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Bairdy 💙 (@bairdyblues) reported from Church Village, Wales@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales@CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !
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Aine Flynn (@ABFlynn13) reported from Cardiff, WalesFrequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
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Bairdy 💙 (@bairdyblues) reported from Church Village, Wales@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales@plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .
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derw (@50shadesofcoch) reported from Cardiff, Wales@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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Leigh Canham (@leighcanham) reported from Cardiff, WalesMobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, WalesI am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼
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Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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darran cornelius (@lofty_18) reported from Church Village, Wales@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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derw (@50shadesofcoch) reported from Cardiff, Wales@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
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rhiannon jones (@nonny853735) reported from Pontypool, WalesNo one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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rhiannon jones (@nonny853735) reported from Pontypool, Wales@Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.
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rhiannon jones (@nonny853735) reported from Pontypool, Wales@Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots
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Dale Tucker (@true_gent78) reported from Cardiff, WalesAnyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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Lizzy Kemp (@doizzy) reported from Penarth, Wales@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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roddy mclean (@McleanRoddy) reported@plusnethelp @Plusnet >24 hrs no satisfactory email service missing time critical stuff. No confidence in you y’day sorted by tomorrow morn this evening sorted shortly, alt soln not effective nor reliable #behonest
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Steph Thorpe 💙 (⧖) (@StephBirdArt) reported@Plusnet I am sorry but this email issue is beyond a joke now. We use your service for our business and this is now costing time and money. We still cannot use our emails and we use a client as you have been suggesting.
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Michael Wardlow (@mwardlow53) reported@Plusnet Guys this is beyond a joke. I am having to wait for 3 or 4 tries to draw down emails. If this normal service resumed? Terrible!
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Marcus Green (@HelloFromMarcus) reported@MissDemeanor07 @Plusnet @Hyperoptic There was an outage of all emails for 33 hours, to 7am this morning, since then they have been intermittent and they are doing more work overnight. I expect it will be "normal" by Sunday maybe? It's only email, not BB/phone etc
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Anthony Ewers (@ante1974) reported@duxastroman @Plusnet Two days without email is awful!
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The Jacksons (@jackson25861362) reported@Plusnet is there anyway to get my reward as I’ve missed it by a few days? Didn’t realise I had to claim it, assumed it was automatic. I’ve already had to fork out for a new (non Plusnet), router as the two you’ve previously sent have never work properly.
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Ian S (@ims_ian) reported@Plusnet Hello. Second day of mail problems. I have now received some messages but outgoing messages are still not sending, when will normal service be resumed? Thanks
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Arta (@Arta_Crossman) reported@Plusnet hi, my internet is so slow I'm having to tweet this complaint using data. It's about 0.5bps on average. And this is after waiting two months to just be connected. What can you do? Not being given the speeds promised at all.
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The Jacksons (@jackson25861362) reported@Plusnet is there anyway to get my reward as I’ve missed it by a few days? Didn’t realise I had to claim it, assumed it was automatic. I’ve already had to fork out for a new (non Plusnet), router as the two you’ve previously sent have never worked properly. Wifi always drops-out.
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James Starr (@twinkle1760) reportedPlusnet Email still not working properly. Supposed to be fixed this morning Thursday, after no service on Wednesday. Delivery of incoming messages is pathetically slow. Get on with fixing it!