Plusnet Outage Report in Caerphilly, Wales
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
E-mail (5%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Caerphilly, Wales
The most recent Plusnet outage reports came from the following cities: Newport, Cardiff, Blackwood, Pontypridd, Porth and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Blackwood |
Internet | |
| Cardiff |
Total Blackout | |
| Pontypridd |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
-
Sian Parry Weeks 🏴🇺🇦
(@SianPW14) reported
from
Penarth, Wales
Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection
-
Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
-
Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !
-
darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
-
Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
-
Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
-
rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.
-
rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
-
Sheila Smith 🏴🇪🇺 #AlwaysEuropean
(@Smith_SM30) reported
from
Cardiff, Wales
@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
-
Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
-
Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
-
Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
-
Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
-
rhiannon jones
(@nonny853735) reported
from
Pontypool, Wales
@Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots
-
Claire Price ⭐
(@chocolatey4) reported
from
Aberdare, Wales
@plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .
-
Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
-
Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
-
Lizzy Kemp
(@doizzy) reported
from
Penarth, Wales
@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
James 🚩
(@hydrograded) reported
Finding out plusnet have been providing routers with a known firmware issue for 2 goddamn years without a fix feels incredibly dubious
-
David lewis
(@David___Lewis) reported
@Plusnet is so, so, SO bad. Avoid them. Literally even if they pay you avoid them. Award winning customer service HAHA. F@+k off are you. They literally cut you off.
-
Spymasters
(@Spymasters11) reported
@Plusnet I have a complaint. I would like to lay it out in words. Chat is offline No email?
-
Rycroft Leisure
(@SANDRAH80018976) reported
I have been with Plusnet for quite a number of years, now I have a problem with broadband dropping out 3 to 4 times a day I hang on for up to 1 hr a day trying to get through, I have also emailed, but no one ever gets back, I will not be renewing again.
-
Steve Newton
(@Newton4Maryport) reported
Thanks @Plusnet @plusnethelp... Line went live today, no router... Customer support say it's not even despatched. So that'll be least 5 days without broadband for us, and homeschooling to do for a GCSE year student. Not a good impression - new customer. "That'll Do!" #ThatllDo
-
Matthew Butterworth
(@mattbutterworth) reported
@Plusnet Woeful customer service. My bill jumps from £28.50pm to £41.59pm, and your retention team tells me the only way I can get the deal online is to leave, go without internet for 30 days, and then pay a connection fee again. I once recommended you to everyone. What a joke.
-
Fatoldhippy
(@fatoldhippy) reported
@oaklandsealing There was definitely a problem in the BT / Plusnet broadband service locally this morning. Low bandwidth and high packet loss. Unsure if this is a wider issue.
-
Beth Mowlam
(@BMowlam) reported
@Plusnet Just had to cancel my evenings work because internet keeps cutting out. I'm trying to tutor online...need to teach online tomorrow. I hope it is fixed. @plusnethelp
-
Rachel Patterson
(@RachelSP96) reported
@Plusnet when you’ve not been able to teach properly this week because your internet goes down every two minutes. #feelingannoyed!
-
Haily Merry
(@arqeria) reported
I swear to all the various gods and goddesses of the pantheon, this piece of **** plusnet router from hell is getting worse. Anyone want to help me, and by extension @destructatron04, get a better router? I'll probably have to downstream it over gigabit powerline, but still.