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Plusnet

Plusnet Outage Report in Caerphilly, Wales

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Caerphilly, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Newport, Pontypridd, Pontypool, Merthyr Tydfil, and Caerphilly.

CityProblem TypeReport Time
Cardiff Total Blackout 3 days ago
Newport Internet 6 days ago
Cardiff Internet 8 days ago
Cardiff Internet 10 days ago
Newport Internet 10 days ago
Newport Wi-fi 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • Smith_SM30
    Sheila Smith 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡Ί #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots

  • STEVEOLUCKY7
    Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • true_gent78
    Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • MjphotoInfo
    Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • bairdyblues
    Bairdy πŸ’™ (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • bairdyblues
    Bairdy πŸ’™ (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me Β£28 for 18mth contract. I pay Β£27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • lofty_18
    darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • doizzy
    Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.

  • stujw
    Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • TheEnbyperor
    β§–πŸ”ΆπŸ³οΈβ€πŸŒˆβœ¨impl Cat for Q (it/its)βœ¨πŸ³οΈβ€πŸŒˆπŸ”Άβ§– (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • ABFlynn13
    Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • SianPW14
    Sian Parry Weeks πŸ΄σ §σ ’σ ·σ ¬σ ³σ ΏπŸ‡ΊπŸ‡¦ (@SianPW14) reported from Penarth, Wales

    Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

  • chocolatey4
    Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

  • chocolatey4
    Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

  • TheEnbyperor
    β§–πŸ”ΆπŸ³οΈβ€πŸŒˆβœ¨impl Cat for Q (it/its)βœ¨πŸ³οΈβ€πŸŒˆπŸ”Άβ§– (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.

  • leighcanham
    Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • true_gent78
    Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JeffBedford
    Jeff Bedford (@JeffBedford) reported

    @Plusnet why do you advertise 24/7 support yet you are shut on Sundays ????

  • iamffionhd
    Ffion Davies (@iamffionhd) reported

    @virginmedia awful service. I shall be moving to another provider for free as internet has been far below par and significant price hike. #CustomerServiceFail #whatservice #internetprovider @Plusnet

  • iddesleigh
    Rudi Wheaton (@iddesleigh) reported

    Plusnet been on and off all day. South London. Anyone else had problems?

  • MethodicalMark
    Methodical Mark (@MethodicalMark) reported

    @TomTalksMoney_ @MartinSLewis Plusnet mobile on EE network. But I've just looked at their website and they're currently not taking on new SIM only customers. It just redirects you to the EE site which is much more expensive!

  • EwanWhyte
    Ewan Whyte (@EwanWhyte) reported

    @LorDeeDub @Plusnet I'm with Plusnet, I use their online chat when I've had issues and they've always been really responsive πŸ‘

  • DenisMacShane
    Denis MacShane (@DenisMacShane) reported from Victoria, England

    Has @Plusnet @plusnethelp gone down?

  • angelusmalusuk
    SJ (@angelusmalusuk) reported

    @Plusnet say that that's not the price I would be paying anyway. It took me years to enter another contract, and when I do I get ripped off. You know I switched to you last May and cancelled, because I didn't think I'd live the month never mind 18 months. 2/

  • LawtonFlowers
    Flower Girl (@LawtonFlowers) reported

    @Plusnet shame on you. Moved into my home nearly a month ago. Still no broadband. You have delayed at least 4 times. Your last deadline was midnight yesterday. Still not working. No one available to talk to today 🀨

  • DerekFortune13
    Derek Fortune (@DerekFortune13) reported

    hello all my phone isnt working 4 days now no service is there any one in quinton or hatborne on plusnet off the air

  • jpfle
    John Fletcher (@jpfle) reported

    @Plusnet If I switch to full fibre to premises, can you please explain how I would contact emergency services in the event of a local power cut?