1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Plusnet
  6. ❯
  7. Caerphilly, Wales
Plusnet

Plusnet Outage Report in Caerphilly, Wales

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 14% Wi-fi (14%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Caerphilly, Wales

The most recent Plusnet outage reports came from the following cities: Newport, Cardiff, Pontypridd, Pontypool, Merthyr Tydfil, and Caerphilly.

CityProblem TypeReport Time
Newport Total Blackout 17 hours ago
Cardiff Total Blackout 4 days ago
Newport Internet 7 days ago
Cardiff Internet 8 days ago
Cardiff Internet 11 days ago
Newport Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • lofty_18
    darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • TheEnbyperor
    ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • true_gent78
    Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • stujw
    Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • STEVEOLUCKY7
    Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • MjphotoInfo
    Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • leighcanham
    Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • doizzy
    Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots

  • chocolatey4
    Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

  • ABFlynn13
    Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • bairdyblues
    Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    No one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.

  • true_gent78
    Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • bairdyblues
    Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • TheEnbyperor
    ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • emmalee909
    Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    I am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼

  • chocolatey4
    Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

  • 50shadesofcoch
    derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • nonny853735
    rhiannon jones (@nonny853735) reported from Pontypool, Wales

    @Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Yabs
    Yabu Lurie (@Yabs) reported

    @Plusnet Very disappointed to see that as an existing customer I am unable to access the same pricing as a new customer. I'm therefore taking my business to @zeninternet who have consistent pricing.

  • TonyMar24500610
    Tony Martin (@TonyMar24500610) reported

    @Plusnet PLUSNET ARE A BUNCH OF THIEVES. Tried to scam me for £50 for a line when 2 active lines already existed. Failed to send me a modem, we requested to cancel the contract, bullied into having a second modem sent. Never used the service Now taken us to a credit agency for £111.98

  • emmawruns
    Emma 💛 (@emmawruns) reported

    @Plusnet my broadband has been down for 30 mins. Solid orange line and flashing ‘B’. Can you help? Have tried restarting twice.

  • TonyMar24500610
    Tony Martin (@TonyMar24500610) reported

    @Plusnet PLUSNET ARE A BUNCH OF THIEVES. Tried to scam me for £50 for a line when 2 active lines already existed. Failed to send me a modem, we requested to cancel the contract, bullied into having a second modem sent. Never used the service Now taken us to a credit agency for £111.98

  • OTVDesk
    OutsideTheVillage - Freedom and Free Speech (@OTVDesk) reported

    Been having financial issues with @Plusnet for weeks and weeks. I have been promised a resolution after resolution. I have been promised a call back from a manager, it never happened. The complaint ticket just keeps being put on hold. Has anyone a tel no of their head office

  • Daniel_Goodhand
    Daniel Goodhand (@Daniel_Goodhand) reported

    Hi @Plusnet your award winning customer service team don’t want to answer the phone to me today… are there issues today affecting your business accounts? No internet for some time now.

  • cajaz
    Celia Blair (@cajaz) reported

    @Plusnet Having promised me a new number and ex-directory status AGAIN I checked on BT Directory just now. All of my details are there including a new number! The scammers will have it by now too. Another AWFUL broken promise from Plusnet.

  • TonyMar24500610
    Tony Martin (@TonyMar24500610) reported

    @Plusnet @IM_org PLUSNET ARE A BUNCH OF THIEVES. Tried to scam me for £50 for a line when 2 active lines already existed. Failed to send me a modem, we requested to cancel the contract, bullied into having a second modem sent. Never used the service Now taken us to a credit agency for £111.98

  • steve_evo
    steve evans (@steve_evo) reported

    @SkyHelpTeam The sky app won’t even connect so I can’t check. I’ve had enough I’ve stopped the direct debit! I’m supposed sky gold vip after 12 years as customer. It’s costing me so much that I’m going back to plusnet. I should never have left! #skybroadband #skyfibre

  • CoppullChoops
    Christian (@CoppullChoops) reported

    @Plusnet is there a problem with lccop, coppull exchange, no Internet since last night