Plusnet outages and service status in Caerphilly, Wales
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Caerphilly, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Sep 4, 3:07 PM GMT+1.
- Internet (100%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Caerphilly, Wales
The most recent Plusnet outage reports came from the following cities: Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd
|
Internet | 5 days ago |
|
Cardiff
|
Internet | 2 months ago |
|
Cardiff
|
Internet | 2 months ago |
|
Cardiff
|
Total Blackout | 2 months ago |
|
Cardiff
|
Internet | 2 months ago |
|
Tonypandy
|
Total Blackout | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Plusnet Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Claire Price β (@chocolatey4) reported from Aberdare, Wales@plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .
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Bairdy π (@bairdyblues) reported from Church Village, Wales@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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rhiannon jones (@nonny853735) reported from Pontypool, WalesNo one has apologised I just want the internet back, we have had no internet all over Christmas and was told it would be back yesterday but sat here today and nothing Plusnet are the worst internet provider I have ever been with.
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derw (@50shadesofcoch) reported from Cardiff, Wales@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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rhiannon jones (@nonny853735) reported from Pontypool, Wales@Plusnet worst internet provider of all time goes to Plusnet never have I dealt with such incompetent idiots
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Bairdy π (@bairdyblues) reported from Church Village, Wales@cardiffstu @Gazman1927 They offered me Β£28 for 18mth contract. I pay Β£27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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Sian Parry Weeks π΄σ §σ ’σ ·σ ¬σ ³σ ΏπΊπ¦ (@SianPW14) reported from Penarth, WalesAnyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection
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darran cornelius (@lofty_18) reported from Church Village, Wales@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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β§πΆπ³οΈβπβ¨impl Cat for Q (it/its)β¨π³οΈβππΆβ§ (@TheEnbyperor) reported from Cardiff, Wales@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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rhiannon jones (@nonny853735) reported from Pontypool, Wales@Plusnet just because we asked to speak with the ***** grinder instead of the monkey we were cut off. Rude.
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Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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Dale Tucker (@true_gent78) reported from Cardiff, WalesAnyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
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derw (@50shadesofcoch) reported from Cardiff, Wales@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
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Stuart Willis (@stujw) reported from Church Village, WalesHey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
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Emma Harris ο£Ώβ₯β¬ (@emmalee909) reported from Merthyr Tydfil, WalesI am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! ππΌ
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Aine Flynn (@ABFlynn13) reported from Cardiff, WalesFrequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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Sheila Smith π΄σ §σ ’σ ·σ ¬σ ³σ ΏπͺπΊ #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
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Claire Price β (@chocolatey4) reported from Aberdare, Wales@CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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TU_Crypto_News (@TU_Crypto_News) reportedBT Group said eGain has helped convert its complex knowledge base into AI-ready infrastructure for customer support across EE, BT and Plusnet. The move targets better knowledge delivery at scale for more than 25 million customers.
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xxx ROSE xxx (@TanteRos) reported@marigoldfinds A friend has just gone over to Zen & is happy with them. They are also Which? recommended & rated high on customer satisfaction, speed, reliability. No mid term contract price rises. Plusnet also recommended.
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Matt Quinn - The Caledonian Television Company. (@Matt_Q_OnX) reported@MikeWhi29270353 I never said they did, I said they can. - If you're on such a supplier you simply go to the likes of Vonage and get your telephone service from them; it then runs on the Plusnet (or whatever) internet connection. Plusnet CHOSE not to provide the service - their loss.
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GM Mark Howitt (@MarkHowitt) reportedSlighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!
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dave mitton (@davmitt) reported@Plusnet brilliant, coming up to the end of my contract and all of a sudden your internet has gone proper ****, surely you should be making it better so I renew
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Jake (@jakehumphrys) reported@Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed
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Jason F (@jasonFr54781642) reported@Plusnet I cant get through on this number its not working give me a private message and I will tell you my email address
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Paul Sutton (@PaulSutton66) reported@davidkurten In which case, the problem is my internet provider, Plusnet.
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Mike Vine (@10mjv) reported@Plusnet Thanks. So for me to answer a request from PN about changing my service (not at my request), I have to incur potentially significant costs as I am overseas with just my mobile phone for next 30 days and will miss deadline. Can someone in support just call me via WhatsApp? Thanks
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Oli Wright (@falo209) reported@Danjsalt @SkyUK Their support got worse and worse over my last few years with them, and navigating their awful site or trying to contact a human is soul destroying. Honestly, find anyone else. Plusnet were a breath of fresh air by comparison.