Plusnet

Plusnet Outage Report in Merthyr Tydfil, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Merthyr Tydfil, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Merthyr Tydfil, Wales 09/16/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merthyr Tydfil, Wales

The most recent Plusnet outage reports came from the following cities: Blackwood and Pontypridd.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackwood Internet
United KingdomPontypridd Internet
United KingdomTreorchy Internet
United KingdomHengoed Wi-fi
United KingdomHengoed Internet
United KingdomBlackwood Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Merthyr Tydfil, Wales

Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

  • emmalee909 Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    I am now officially a @Plusnet customer for phone & Broadband. Welcome to Fibre!! 🙌🏼

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • me_and_flora Ash 💙 (@me_and_flora) reported

    @Plusnet All we really need to know is are there still issues affecting Plusnet customers in the west Norfolk area, yes or no, and if so, can you please give an estimated time to fix the problem. But you just ask for my username every time which I can’t provide due to circumstances.

  • nats_turner nats_martin (@nats_turner) reported

    @Plusnet Morning! I've received an email/text saying I've used 10% of my smartcap this morning but when I login to my account it shows I still have plenty of my allowances left. Can you clarify for me?

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @me_and_flora @Plusnet I have been a strong supporter of PN for years and years, never been let down as badly as now. I am thinking these messages are sent by AI chat bots

  • Plusnet Plusnet (@Plusnet) reported

    @MHaider55 Hi there! I'm just getting in touch after the recent message that was sent to us and just checking to see if there is anything I can help with. If not just let me know and I can mark this post as closed. - Curtis, Plusnet Sheffield

  • tweetkattweet Kathryn (@tweetkattweet) reported

    Hi @Plusnet given you are shutting down the business side of your business and moving everyone to BT who can’t give me a quote for my address, I assume you won’t be charging me an exit fee to get out of my contract with you?

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet 2 days without mobile service and completely ignored on DMs and posts. Total refusal by Plusnet to provide any support. I have no phone, so cannot call.

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @rodnic66 @Plusnet You are kidding. !! They are not replying to DMs either. Been 2 days without a mobile service

  • JoJenkins1 Jo Jenkins (@JoJenkins1) reported

    @Plusnet cannot make phone calls etc, therefore cannot call you. Definitely a SIM problem as tried in another phone, help!

  • me_and_flora Ash 💙 (@me_and_flora) reported

    @Plusnet I can’t give you that information because I’ve had to move in with my parents so that I can do my job using their internet, so I don’t have documentation to hand. I’m also dealing with a broken down car at the moment so getting back to my house isn’t practical.

  • me_and_flora Ash 💙 (@me_and_flora) reported

    @KintalineFarm @Plusnet To be honest, I don’t even know why this was required - the question of whether there are still issues in my area from Monday night should be a simple yes or no. Why do they need username? Can’t say I’m impressed. Other providers have been much quicker to respond to the outage.