Plusnet

Plusnet Outage Report in Pencoed, Bridgend county borough, Wales

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pencoed, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pencoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pencoed, Bridgend county borough, Wales 12/12/2024 18:30

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Pencoed, Bridgend county borough, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Bridgend, Pontypridd and Mountain Ash.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pencoed, Wales

Latest outage, problems and issue reports in Pencoed and nearby locations:

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • Smith_SM30 Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • RebeccaRambler Rebecca Brough 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RebeccaRambler) reported from Pencoed, Wales

    A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Mortgage_Stu Stuart Gregory Esq (@Mortgage_Stu) reported

    @plusnet Trying to download bills from my Account with you for Phone/Broadband, but when I click on the relevant bill, it doesn't download - are there issues with this?

  • andrew_buttery Andrew Buttery (@andrew_buttery) reported

    @Plusnet disappointed I had to call you as I hadn’t had any confirmation of router dispatch and we’re going live on Monday. Told an order hadn’t gone through and it’s a common issue. For a company that says it takes pride in customer support…. Maybe fix the issue?

  • wkeenan Wayne (@wkeenan) reported

    Hey @Plusnet , internet has been down for an hour or so in Southampton, any idea when it will be back?

  • Autisticosaurus James | Please Be Sensible, #CovidIsntOver (@Autisticosaurus) reported

    @BBCWatchdog @BBCTheOneShow Avoid Plusnet is one way to get better broadband, terrible

  • Rchrdswn1975 Richard Swain (@Rchrdswn1975) reported

    @Plusnet mobile phone service out for 2 days. I have not been able to get a mobile phone signal now for the last 2 days. Your status is showing green. The postcode is CT130hf. Can you tell me what is going on. Ee status in the area is showing as not working in the area.

  • lasydaisymoo Mama Belikin (@lasydaisymoo) reported

    @Plusnet Thank you. I now know there will be no update to my service before Monday at the earliest so I will have at least 10 days with no broadband. It would be great if you offered unlimited mobile data in such situations rather than tiny bolt-ins.

  • DJMidarezaki Midarezaki, Esq.🇬🇧🇨🇦🇭🇰🇹🇼 #GETTR (@DJMidarezaki) reported

    @Plusnet It's all fine now, I happened to be awake in the silly hours of the morning and found my link was down and via 4G couldn't ping my static IP, but it came back up without me having to do anything. And, removed the camelcase version of your name from my phone's autocorrupt!

  • Geotweetsstuff George Whitehouse (@Geotweetsstuff) reported

    Not happy with the customer service we've recieved @Plusnet just money grabbing got told different yesterday tried to par us of with 2 year deal just want out....

  • ChrisRSlade Chris (@ChrisRSlade) reported

    Hi @Plusnet can you tell me if the outage in SE21 has been resolved yet please?

  • TheGoodestBuck TheGoodBuck (@TheGoodestBuck) reported

    Home from work. Factory reset the BT Smart hub, ran diagnostics, it says it's fine, internet unavailable. Ran the Plusnet diagnostic bot, it says the line's fine. Refreshed the connection. Done. Line is peachy it's your kit that's at fault. Did the router again. Still **** all.