Plusnet outages and service status in Shaftesbury, England

Problems in the last 24 hours in Shaftesbury, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shaftesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

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  Pete Jackson #FBPE🐟🌻🇺🇦💙🐝🇪🇺🐾🍻👋 (@PeteJ134) reported 7 minutes ago

  @Plusnet Disgusting practice fining my 91yo mother for cancelling her phone service early due to moving home for health reasons. No sympathy shown by your staff either. Cold heartless company.

• 
  Ad (@sometimesyouwin) reported 10 minutes ago

  @Plusnet So this isn't very clear. The link says that you offer a digital phone service. Is this correct or not?

• 
  Nigel Hurneyman (@Nigelh7n) reported 12 minutes ago

  @WeAreOpenreach My provider will probably be #BT, because I have to switch from #Plusnet to keep my home phone number. I know you own the network and I believe you do all BT-related updates, but do you allow other broadband providers to do their own updates on it?

• 
  Tanya Ho (@tho78450) reported 16 minutes ago

  @gary_mutimer @EE Total con. What's the use of being hassled by Plusnet to move to fibre broadband and getting a copper speed. Rank customer service. After five calls (three of which the call was cut) the adviser refuses to repeat their name and eventually tells me "complain online" HOW???

• 
  exe | @terminate (@terminate) reported 17 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  Jake (@jakehumphrys) reported 21 minutes ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  looms (@bloomtrader) reported 23 minutes ago

  Plusnet is absolutely garbage no option to cancel online have to call them. Plus their website has been down for ages to even get that number. Joke.

• 
  Gordon D Comstock (@GordonDComstock) reported 25 minutes ago

  @Plusnet I had a problem with internet connectivity today. You said an advisor would call in 10 minutes. I have had no call.

• 
  Melissa (@MelissaByJovi) reported 26 minutes ago

  @Plusnet @ThatNeilMartin They asked for an email address. Your lack of email/ticket support is a major reason we left you.

• 
  Atholl Allan (@AllanAtholl) reported 30 minutes ago

  @MartinSLewis Broadband with Plusnet for 2 years, this year's quote £15 per month higher than vodaphone.. asked what was going on, told our customer service is better, vodaphone £25pm vs £40 AND vodaphone additionally offered £150 tesco voucher.. Absolute no brainer ! Thx MSL