Plusnet Outage Report in Saxmundham, Suffolk, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Saxmundham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saxmundham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (64%)

2. 

   Wi-fi (15%)

3. 

   Total Blackout (11%)

4. 

   E-mail (9%)

5. 

   Phone (1%)

6. 

   TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• David Millington (@Pro_Snapper) reported 49 seconds ago

  @Plusnet when will customers be able to upgrade to full fibre/ultrafast/gigafast broadband? I’ve been a customer for over 15 years but can’t wait much longer for you to offer this.

• Paula Ebbins (@paulaebbins) reported 5 minutes ago

  @Plusnet I live in grantham and not had wifi all day. Is there a known problem please? Thanks

• Riki Cochrane (@RikiCochrane) reported 8 minutes ago

  @Plusnet I am stuck in South Africa and cannot call your customer service department. Surely in 2021 there must be a way that I can send SOMEONE in PLUSNET an email ? This is just crazy .... do not ask me to use your horrible portal system!

• Christian (@FlappyBerk) reported 10 minutes ago

  @Plusnet Pages not loading. My "guaranteed minimum speed" quietly reducing itself mid-contract without you telling me (and actual speed strill being slower than it constantly). 2 Openreach engineers telling me there is a problem I need to "report again". Will you bother to fix?

• Lee ♿️ (@mrleeleencfc) reported 11 minutes ago

  25 days since leaving @Plusnet. Still no final bill, still a months worth of money of mine they have for a service I used for 6 days. Just completely unacceptable. Would there be the same wait if I owed you money @plusnethelp?

• Chris (@ChrisRSlade) reported 12 minutes ago

  Hi @Plusnet we've just switched to you, but the wifi just doesn't reach the back of the flat - are you able to provide a wifi extender or something to help with this please? Thanks!

• Jema G (@JWBG1) reported 13 minutes ago

  @Plusnet Please can you tell me what this option is? It's not at all obvious how webmail-only customers are supposed to get through to technical support.

• Minreet Kaur (@minkaur5) reported 14 minutes ago

  @Plusnet hi I’ve been on the phone over 30 minutes and all I want is a refund that you owe me for my bill as i am no longer a customer. You should have given this refund by now, but instead I’m having to chase! It’s terrible customer service.

• Alex Dixon (@Abcmsaj) reported 19 minutes ago

  @CuckooInternet Hey... put my postcode into your site and it says I can get 18-80Mbps - Currently I'm with Plusnet and get 20Mbps MAX - would that be the same with you - you don't attempt to connect me to the faster cabinet down the road from me?

• Leigh (@unepechedenfer) reported 24 minutes ago

  @plusnet absolutely shocking service since #StormArwen. Now struggling to maintain 1mb and at times its been so low the speed check can't find it! Constantly chucked out of meetings making WFH and studying absolutely impossible. Still,I've paid my bill so that's all that matters