Plusnet Outage Report in Saxmundham, Suffolk, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Saxmundham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saxmundham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (9%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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KylieBSmiley
(@KylieBSmiley) reported
@plusnet both my husband and I have been trying to contact you all day regarding the Internet being down.I messaged your diagnosis bot & and told the fault would be fixed by 7am 24/10 I sent that message at 10am today & I'm still without Internet and my husband needs it for work!
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Judy Hamilton #CEV #WearAMask 😷 #EnoughIsEnough
(@secretspartacus) reported
@Plusnet Award winning customer service? I don’t think so. I’ve been waiting for two promised call backs for two days now. Nothing. Please see DMs. NOT impressed. 😡
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Judy Hamilton #CEV #WearAMask 😷 #EnoughIsEnough
(@secretspartacus) reported
It’s now an hour past the call back time booked yesterday and 25 hours past the call back booked the day before and still nothing. Your so called “award winning customers service” is crap @Plusnet
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holly
(@hollylaws1989) reported
Absolutely furious with @Plusnet - I’ve been waiting over 3 months for internet and still nothing! I call them weekly and seem to be forever waiting for call backs that never happen! I just want internet
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SJ
(@angelusmalusuk) reported
@Plusnet I'm not moving, and I'm not a customer yet. It was a question about a possibility because 18 months is a long time and I don't know if I'll stay here that long.
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Owen 🎗
(@o_burbidge) reported
@MarkGaze Yes! My work phone is O2 and it’s amazing signal. No issues, has visual voicemail and call forwarding (plusnet had neither), also get O2 rewards and other benefits. Plus had more Data (currently I’m tethering a lot due to the house)
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Ria
(@8bitteacher) reported
Absolutely appalling service from @plusnet. Five weeks notice of a house move, engineer didn’t turn up when they were supposed to on our moving day, and now it will be over a week before they can get us set up. Apparently this is ok to them.
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David Stone
(@stonedg44) reported
@Plusnet Started a HELP call at 1931 and after initial responses no further contact since 1933. As the service is supposed to end at 2000 do I assume I will not get and further help?
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Plusnet
(@Plusnet) reported
@kimptoc Hi there Chris, Sorry I'm a tad late replying to this. Our phone lines are open 8am till 8pm every day. Is it anything I can help with? -Em -Plusnet Sheffield
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David Stone
(@stonedg44) reported
@Plusnet I eventually received a response at 2005 indicating the "bot" didn't understand my last comment (asking if anyone was still there?) and to reply back with ?ADVISOR. This I did only to be advised at 2009 that the service closed at 1930. What a farce.