Plusnet

Plusnet Outage Report in Saxmundham, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Saxmundham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saxmundham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Saxmundham, Suffolk, England 02/23/2026 09:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _ieb_ Ian Boston (@_ieb_) reported

    @Plusnet I have been a loyal customer since 2011, and am leaving because you forced me to take out an 18 month contract and then at the end of the contract doubled, yes doubled the price of my broadband, denying me access to a perfectly ok contract reserved for "new customers" ..

  • summitsleap Anita Whittaker (@summitsleap) reported

    @Plusnet hi. I am expecting a replacement router after storm damage. Will you be able to tell me when it has been dispatched. I need to be working from home. My account number is PNET4571620-1

  • georgepickburn snowman (@georgepickburn) reported

    @Plusnet My bill has gone into wild oscillation after I elected to renew: Mar £42.43, Apr £20.49, May £30.49. I looked at the Apr and May bills but I can't understand the credits, debits and discounts shown. Looked on web/help - no joy. Please explain what's going on?

  • NinjaRedWing Ninjaredwing (@NinjaRedWing) reported

    @Plusnet are you having any issues in Hampshire? Net speed has been awful lately. Keeps falling off a cliff whilst I'm on meetings

  • LufcLuca_ Luca (@LufcLuca_) reported

    Plusnet is the worst WiFi ever

  • nicscho nicola schofield 💙 (@nicscho) reported

    @Plusnet router keeps turning orange and internet goes down. Restored after a few minutes. Any ideas please? (all cables etc checked, it’s new router so assuming service issues?) Few days now.

  • NorthRoadCycles NorthRoadCycles 💙 (@NorthRoadCycles) reported

    @Plusnet Done all that, it's rubbish. You basically attached modern tech to decades old wires. I'll be ringing to cancel tomorrow

  • BinkyPro Andrew Cook (@BinkyPro) reported

    @Plusnet A google search shows this has been an issue before that you have not resolved, users reported this back in 2019 and 2020. For the 5 GHZ band to refuse connections across a variety of devices then the problem must be on your side of things, or with your Router/Router firmware

  • cyclist13 Paul the Cyclist (@cyclist13) reported

    @NorthRoadCycles @Plusnet Plus net are owned by BT, and i was thinking of moving to them, thanks for the update theyve lost another prospective customer

  • seanvassen Sean Vassen (@seanvassen) reported

    @Plusnet are a disgrace. They messed up an order to transfer over to them as providers. Left us mid week with no internet service for over a day and have offered £5 in compensation. Would you say this is acceptable? when we are all trying to work from home!!