Plusnet

Plusnet Outage Report in Saxmundham, Suffolk, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Saxmundham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saxmundham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Saxmundham, Suffolk, England 03/21/2026 18:05

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • archie42 Chandulal Z Shah (@archie42) reported

    @Plusnet Webmail still not working. Support last night asked me to contact them if webmail did not work for me after 8am today. Well, it is NOT working for me. After waiting for 10 mins, I keep getting errors.

  • AiberdeinQuine Little Mo (@AiberdeinQuine) reported

    @Blanche1883 @Plusnet So annoyed at companies who fob us off with trite excuses, instead of coming clean, it doesn't help!

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @wrathofgod @Plusnet I'm still waiting for test emails I sent to my plusnet address last night and this morning... and, as I said, can't send any. They just issue a scripted reply to any queries. Maybe there are wider issues that they're not reporting on.

  • r1_sheryn SherynR1 (@r1_sheryn) reported

    @Plusnet I want to cancel my contract - I just want to know if I have to give notice or if there will be any penalty to leave for another provider

  • wrathofgod Susie M(ais qui?) (@wrathofgod) reported

    @AlanJSlater @Plusnet Same - I have not DM'd them, just tried searching on their website - the status of the service is VERY hard to find. Should be up front as a pop up box so users know it's not a fault in their modem/computer/phone.

  • Graham_French65 Graham French (@Graham_French65) reported

    @Plusnet when are you going to get the Email problems sorted out?

  • gnarlybole Gnarlybole (@gnarlybole) reported

    @AlanJSlater @wrathofgod @Plusnet As others have said, they’ve never had the best customer service. Probably the result of being bought out by BT.

  • Aviatoradam Adam (@Aviatoradam) reported

    @laura_alice24 @SkyUK NO such thing as customer loyalty. Always shop around each time a contracts up and be willing to change. the money companies make because people are too lazy to shop around is insane! Plusnet have been pretty good the last 5/6 years - I make them drop the price each renewal!

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @wrathofgod @gnarlybole @Plusnet Not very good customer service at present. We need a real, proper update.

  • AiberdeinQuine Little Mo (@AiberdeinQuine) reported

    @Plusnet Rubbish. Login proving to be impossible, unfortunately, for me and others.