Plusnet Outage Report in Saxmundham, Suffolk, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Saxmundham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saxmundham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (13%)

4. 

   E-mail (5%)

5. 

   Phone (1%)

6. 

   TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• rob wills (@robwills1987) reported 28 seconds ago

  @Plusnet worst customer service I have ever experienced. Absolutely appalling and no way to get through to a manager to resolve the issue after years of terrible internet.

• James Walker (@Walksj) reported a minute ago

  @Plusnet Hi Plusnet I've been waiting to contact your customer services for over an hour. Can you please advise how I can get a callback? Or how I can cancel my services without waiting on the phone in my 14 days cooling off.

• Samathy Barratt is funemployed (@Samathy_Barratt) reported 4 minutes ago

  I'd like it known that I think the Plusnet/BT HomeHub 5 is an excellent network device (if you're cheap, like me). Couldnt do this without two wireless radios!

• Gwendolyn (@GLB_88) reported 5 minutes ago

  @Pinklilycat @Plusnet I’d cancel them, that’s shocking.

• Zinone (@Pinklilycat) reported 9 minutes ago

  A 50 minute phone call eventually made it clear that @Plusnet had never sent it. They promised to rectify that immediately. On the 26th I called again as I *still* had no router, and therefore no broadband. My parter works from home as was having to rely on a dongle which we had

• Gareth (@ErfinderRotwang) reported 9 minutes ago

  Anyone recommend a SIM only deal with an eSim? With Plusnet at the moment good value and service but they’re a step behind EE (who they piggyback) on 5G and Esim. They are much cheaper than EE though. Sky don’t do Esim yet either. Anyone else?

• That Spaghetti Person (they/them) (@DangerHissy) reported 12 minutes ago

  Plusnet mobile mast down in West Yorkshire. Due up today or tomorrow. Give the call centre guy his due, he found the answer and gave me a timescale but would a text blast or email not have gone amiss??

• Mark French (@mfrench1301) reported 13 minutes ago

  @Plusnet for a company that puts adverts all over the TV about customer service, my Nan has been without internet for 3 weeks. 3 new routers but still nothing. Saturday she received a call from tech team who was angry at her for not being able to do what he was asking!! Shocking.

• Mrs Dolph Lundgren (@iamabaddog) reported 14 minutes ago

  @DionneMariee @Plusnet I have exact same issue and dont know what to do to get this fixed. They are sending me stupid generic apologetic messages and are not bothered to do anything

• Chartist (@diamondsforex) reported 14 minutes ago

  Ongoing saga #Plusnet. Advised to cancel DD - which I did - and now being threatened with a Debt Collection agency. Delightful.