Plusnet

Plusnet Outage Report in New Cumnock, East Ayrshire, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in New Cumnock, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in New Cumnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in New Cumnock, East Ayrshire, Scotland 02/22/2026 01:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • WBAcambolia Mike Campbell (@WBAcambolia) reported

    @Plusnet hi there, I want to cancel a monthly rolly mobile contract, how do I do so?? Thanks

  • robosbornewales Rob Osborne (@robosbornewales) reported

    @Plusnet hello, 45 mins on hold, no sign of anybody answering. I have an issue that needs addressing. Can you help?

  • infernatico Gianni G (@infernatico) reported

    After two days of infinite calls and chats with unprepared staff. @Plusnet solved all my problems.

  • alphatucana Martin Thompson (@alphatucana) reported

    @Plusnet Due to a temporary issue we are unable to provide you with upgrades or contract renewals at the moment, please try again later. "Temporary?" It's been several days so far.

  • johnoworcs John Owen (@johnoworcs) reported

    Waiting for @Plusnet to complete internet switch. Was told 16/12 at 13.55 on 19/12 told me phone was done and broadband by midnight. Nothing has happened, account says being processed and phones never answered. Committed to poor service.

  • marksimpson82 Mark Simpson (@marksimpson82) reported

    Good support from @Plusnet today -- ~10s wait on the phone then immediate fix to billing issues Also had great support from @fireangelsafety a month or so back when they sent out a replacement for a glitchy smoke alarm, also had zero wait on the phone

  • corkifephotogr1 east coast haar (@corkifephotogr1) reported

    Without doubt @Plusnet are the worst customer service ever. Cancelled contract and they have created an “order” to prevent a new supplier taking over. Utter horrible customer service. @WhichUK as a member any advice

  • Purple_Worship Emma Adwoa Sawyerr (@Purple_Worship) reported

    @Plusnet JOKE OF THE DAY Automated message: "Plusnet are committed to providing excellent customer services" 22.12.22 I'm astonished by your "customer service" this afternoon Excellent? No. Unreliable, dishonest & appalling? Yes, yes and yes. #Plusnet

  • StephenEPotts Stephen Potts (@StephenEPotts) reported

    @OpenreachHelp I'm frankly fed up with the number of major broadband outages in Elsenham. Three major issues in the past six months. Please sort the street box out so that a mere sneeze next to it doesn't knock out our connection. @Plusnet @BTBroadbandOUT

  • AliceMerray Alison 🌈 ❄🇪🇺 ⚫ (@AliceMerray) reported

    @Plusnet Hi. My Internet is not working and no sign yet of (already delayed) upgrade to Unlimited Fibre Extra, promised for 16th and then for today. Please help.