Plusnet Outage Report in New Cumnock, East Ayrshire, Scotland

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in New Cumnock, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in New Cumnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (66%)

2. 

   Wi-fi (14%)

3. 

   Total Blackout (13%)

4. 

   E-mail (5%)

5. 

   Phone (2%)

6. 

   TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• Rev Karen Sethuraman (@KarenSethuraman) reported 2 minutes ago

  Dear @Plusnet Into our 2nd day and we STILL can’t make phone calls/text from our mobiles. We took all our family phones out with you. We were told yesterday afternoon to switch mobile on/off and remove sim .. it did not work. Now told 24-48hours?! Poor customer service.

• Rev Karen Sethuraman (@KarenSethuraman) reported 3 minutes ago

  @Plusnet Dear @Plusnet It’s now 4.15pm Told now fixed and to switch phone off/remove sim. We did this. Husband contacted you at 3.32pm to say still not working. No response from you. Still can’t make calls/text

• Kenny Anderson (@Kennyaberdeen) reported 4 minutes ago

  @Plusnet Can you tell me why your company delivers such poor internet speeds in the AB51 7JT area just 15 miles west of Scotland’s 3rd largest City?

• Rev Karen Sethuraman (@KarenSethuraman) reported 5 minutes ago

  @Plusnet and we still can’t call/text. Poor service.

• Grant (@Grant77225740) reported 6 minutes ago

  @Plusnet hi folks - my contract is up on 23rd march. However I want to cancel now and switch to bt fibre. How much will early cancellation cost? Doing this early so I can minimise, any interruption in service due to homeworking.

• HB🤷🏼‍♀️ (@Hayleybxoxo) reported 8 minutes ago

  @Plusnet @Plusnet contacted every social media platform. 3 failed manager call backs a vile customer service and yous are refusing to even work my complaint. Send me my final response letter so I can approach the ombudsman!!!!!

• Rev Karen Sethuraman (@KarenSethuraman) reported 9 minutes ago

  Dear @Plusnet All our phones are with you.. we can’t ring/text. Husband and I have both contacted you. Told now fixed and to switch phone off/remove sim. Still not working/fixed Husband contacted you at 3.32pm - no response. Still not working.

• Kraig Ⓥ 🌱 (@Ohfishcakes) reported 11 minutes ago

  @Plusnet I’m constantly being turned away from your call centres automated service, and now, my info won’t let me sign into my account even if I do a reset it won’t let me sign-in. What’s going on?!

• Plusnet (@Plusnet) reported 15 minutes ago

  @peterjuerges Hi Peter, I'm sorry to hear you're having issues with your speeds. From testing your line, I'm showing no external faults and your speeds are within expected estimates. Are you noticing this issue only through wireless devices? -Tony Plusnet Sheffield

• John Doubtfire (@jldoubtfire) reported 15 minutes ago

  @Plusnet But Worcestershire sauce is a poor imitation of Henderson’s, which is made in Sheffield.