Plusnet

Plusnet Outage Report in Galashiels, The Scottish Borders, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Galashiels, The Scottish Borders, Scotland 04/21/2024 04:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • hailsc16 Hayley Hammond (@hailsc16) reported

    @Plusnet @plusnethelp Still trying to work from home with no internet, after being promised that my internet would be working yesterday. Usually taking 800+ calls from patients a day but when the calls constantly drop out I’m lucky to answer 100! Utterly terrible. Please help!!!

  • JanetLeather janet leather (@JanetLeather) reported

    @Plusnet is there anyone who is going to respond? my parents have been without internet for 2 days now. No one is answering the customer services phone number. How do they get assistance as there is nowhere to email for support either?

  • highwaylass Highwaylass (@highwaylass) reported

    @rhydsnewi @Plusnet @plusnethelp Also I pay 30 quid a month already, I can’t afford to shell out on top of that for hardware to make the service I pay for actually work.

  • highwaylass Highwaylass (@highwaylass) reported

    @jonbradbury @Plusnet @plusnethelp Done that, didn’t help :(

  • JustinDouglasUK Justin Douglas (@JustinDouglasUK) reported

    Help @plusnethelp please! I have been a customer for years: great service, fast call answering... but the past 3 days I am queueing over 45mins, & have to give up. Very worrying: my parents' plusnet home move service has failed: they are 75 & need to be on the phone. Please help!

  • mcuk2014 Mike (@mcuk2014) reported

    @plusnethelp Awful customer service from Plusnet. Since placing my broadband order almost a week ago I have been passed from pillar to post and no one cares. My "go live" date has been delayed until at least 01st Feb and I have no broadband as I have just moved into a flat.

  • highwaylass Highwaylass (@highwaylass) reported

    @andypoulton @Plusnet @plusnethelp Apart from this issue I’m very content with Plusnet, there’s no-one else I’d go to for broadband.

  • BordenLucy Judith Lucy-Borden (@BordenLucy) reported

    @Plusnet Left plusnet 4/11/20, transferred to new ISP. You’re still taking payment from me - 3 so far - for a service you’re not providing. Contacting Plusnet is a nightmare, please DM me for details & to arrange refund. Thank you v much.

  • harrtab Sandy harrison (@harrtab) reported

    @plusnethelp Really unhappy at the deteriorating service from Plusnet. Zoom sound is terrible to others and our video flicks between colour and black and white. This is not what I signed up for. Please sort asap

  • mcuk2014 Mike (@mcuk2014) reported

    @plusnethelp Awful customer service from Plusnet. Since placing my broadband order almost a week ago I have been passed from pillar to post and no one cares. My "go live" date keeps being pushed back and I have no broadband as I have just moved into a flat (rent). Poor service.