Plusnet Outage Report in Diss, Norfolk, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Diss, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Diss and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (16%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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les freke
(@LesFreke) reported
@Plusnet An hour waiting to get through to support, and you have the tagline on an advert " tired of poor customer service" . Well yes I am, and if I can get out of my contract I will.
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Jon Bradbury
(@jonbradbury) reported
@highwaylass @Plusnet @plusnethelp 95% of the time it’s too many nearby routers all on the same channel. Change wifi channel at the router, or try disabling 2.4, or 5ghz, mine are all on the 5ghz, got a customer where have to set them all on the 2.4. Also some kit likes the 2.4 & 5ghz to have separate names
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Matthew Beard
(@MatthewBeard14) reported
@plusnethelp @Plusnet #Plusnet You have now left a vulnerable person (my mum) without a way to be in touch with the outside world for 3 days. Each day I queue for 45 minutes in your system (twice), am promised a solution and nothing happens. Shame on you.
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eXceeding
(@eXceedingUK) reported
@Plusnet @plusnethelp Manager bluntly refuse to talk to the customer requesting escalation! Never calls back when promised! Making homeschooling and moving so much more stressful!
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Mark Simpson
(@simpster20) reported
I Don't know why I ever went back to plusnet, nothing but trouble! Stay clear! @Plusnet #plusnet
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Andy Norton
(@AndyNor55099018) reported
@plusnethelp Signed up to Plusnet on 16/12 - Engineer out on 8/01 to connect me up and still no internet. The line has been incorrectly set up and you need to cease and reconnect using the correct exchange. I've tried customer services and I don't know what options I have left.
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Emma Evans
(@emmalou55) reported
@Plusnet appalling service our internet is constantly dropping youve said you've fixed the problem but haven't. Constant issues with the phone line too. Working from home and he me schooling is challenging enough!!!!
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Graeme Hatch
(@GraemeHatch) reported
@Plusnet Been on hold on your helpline for 20 mins and just seen on help page hours are 9-6pm. Not very helpful
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Highwaylass
(@highwaylass) reported
@rhydsnewi @Plusnet @plusnethelp Also I pay 30 quid a month already, I can’t afford to shell out on top of that for hardware to make the service I pay for actually work.
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Sarah @2GreenMonkeys
(@2GreenMonkeys) reported
@MartinSLewis is there a certain length of time in which a broadband provider @Plusnet doesn't fix the broadband (that they've admitted has a fault) I'm which they break the terms of the contract, meaning you can switch early without fees? Thanks