Plusnet outages and service status in Buckie, Scotland

Problems in the last 24 hours in Buckie, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Buckie, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Shelley (@ITVRobShelley) reported 4 minutes ago

  @Plusnet I'm sorry it took so long - waiting for a call to be answered. I was starting to have 2nd thoughts about whether fate was telling me to sack you off. But as I say - the 2 colleagues of yours who helped me were lovely and got stuff done By the way, your hold music is awful

• 
  Dave O’ Connor (@piercepower222) reported 5 minutes ago

  @Benleo Awful shower to deal with. So relieved when I finally got shot of them and got a simple deal with PlusNet

• 
  Sakana San (@san_san141627) reported 6 minutes ago

  @Plusnet is there any way I can just text or email you as I am too distressed to phone you. Things have happened and I need to cancel my contract

• 
  IMDANM (@IMDANM) reported 10 minutes ago

  @saltyy_savage Have a look at PlusNet, runs on the BT network without their awful pricing and terrible customer support (I’ll never use them again). Or look at one of the smaller fibre companies, I’m with a company called Squirrel and get 1GB up/down for £28 a month with no mid contract price increases.

• 
  Abu al-Hinnā Yakub (@RobinWi56161978) reported 11 minutes ago

  @TackJompson @JamieGBarry I just cancelled. **** dancing with these pricks. Nearly same speed with Plusnet and their call centre is in the UK. Cheaper as well. Never going back to Virgin. They’re so bad I’m moving my O2 contracts when they expire as well.

• 
  TheCureIsWorseThanTheDisease (@cureisworse) reported 15 minutes ago

  @Plusnet Ok. I will wait for them to contact me then as I'm not chasing again, given I get ofcom-mandated compensation for missed appointments and delays of starting a service after an agreed date.

• 
  Flower Pot (@FlowerP79667758) reported 17 minutes ago

  @Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

• 
  Victoria Unprincipled (@duchess2390) reported 19 minutes ago

  @Plusnet hello I just tried to use your bereavement service. It's truly awful, so I've given up and am just going to cancel the dd.

• 
  Gingerlegs747 (@gingerlegs747) reported 20 minutes ago

  @SBarrettBar @zeninternet Same with Plusnet, i switched from Vodaphone when i tried to get in contact with them as my broadband went down as did my telephone and it took them 2 weeks to even reply. No phone numbers were answered by them.

• 
  Ann Jones (@littlehaven2014) reported 20 minutes ago

  @Plusnet Hi I have received a request to return my broadband router. I am no longer a customer. I have followed the instructions to print a return label. Though I don't have a printer. I would love to return the router to be recycled. Please advise.