Plusnet outages and service status in Broadwell, England

Problems in the last 24 hours in Broadwell, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Broadwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wendi Sheard (@WendiSheard) reported 6 minutes ago

  @Plusnet will you be answering the phone by 20.00? Or will I be disconnected as per voicemail? Is there an overall problem with the internet with you?

• 
  Matt Valentine-Chase (@IAmMattVC) reported 7 minutes ago

  @Benleo @virginmedia I had a similar issue with plusnet and open reach, still waiting for the fibre to be fitted. I think it's the beginning of the end for this level of poor service, people have had enough.

• 
  Craig Jump (@Craig_Jump) reported 9 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

• 
  AlanJSlater (@AlanJSlater) reported 14 minutes ago

  @Plusnet Hello, sorry to trouble you. No wifi connection to my Mac. Says no network found and I have, of course, tried to connect to correct network. Thanks Alan Slater

• 
  Cyberax (@CyberaxUK) reported 21 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?

• 
  Jacqui Langstead (@mizpah68) reported 21 minutes ago

  @Plusnet I’ve been with you for years yet to switch to full fibre broadband I’ve got to pay more than a new customer. This is so wrong. I’m disabled and internet is my contact with the outside world yet penalised because I choose to stay with you

• 
  Alecia 🦄 (@leeshthomasxo) reported 21 minutes ago

  @Plusnet I’ve done that and it’s still not working. How can I call you now when your office is closed?

• 
  GeeMan (@Greymayce) reported 26 minutes ago

  @tina0402x The trouble is all other providers BT Plusnet etc apart from Virgin use the same cabling, be it copper or fibre it all comes from the exchange. I worked at BT and this was explained by an engineer in the training. Copper is being phased out.

• 
  Jay (@Jason87r) reported 26 minutes ago

  Dear idiots @Plusnet and also @EE as u both have done it this month, if my payment date is set to 6th of month trying to take payment on the 3rd and then restricting services for your **** up won't magically make my money come in 3 days early, both account show 6th so do it!

• 
  Sarah (@WriteMindedPub) reported 26 minutes ago

  Warning to anyone thinking of switching to @EE - I’m switching to @plusnet on the same plan, £30 a month cheaper. Paid my final bill and an £86 exit fee on Friday. They cut me off the next day - six days b4 the switch. Still can’t get an explanation. Terrible service @EE