Is Santander down in Thurso, Highland, Scotland?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Thurso, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Thurso and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (50%)

2. 

   Website (23%)

3. 

   Login (12%)

4. 

   Transactions (11%)

5. 

   Withdrawals (2%)

6. 

   Transfer (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• David Shepherd (@flockminder) reported a minute ago

  @santanderuk awful service. Kept waiting ages and then (again) told I will be transferred to someone who will help. Put back into the waiting queue for ages. Payments repeatedly stopped and no help from the bank. What am I to do

• Julie Fitzsimons (@JulieFitzsimon1) reported a minute ago

  @santanderuk just tried to make a payment online, received an OTP, and an online service error has occurred. Please confirm if online payment not available today.

• GOWISELY LONDON (@GOWISELYLONDON) reported a minute ago

  @santanderuk @IoCoding @TechUpWomen No any other help needed. Over one hour wait to talk to someone on customer service said all. Waiting for my new Appoitment to open a new account with a different bank and close my Santander account!

• David Redbox Smith (@RedBoxWriting) reported 5 minutes ago

  This morning I spent 50mins on phone to @santanderuk 60mins this afternoon trying to sort out an online problem. not a good bank.

• MatrixAnalysis (@Fran115MW) reported 5 minutes ago

  @santanderuk 47 mins now Santander, I'm going to post a copy of this after I've finally been answered, this is how dreadful your service is these days!

• garDan (@HHBarn) reported 5 minutes ago

  @santanderuk i need to close an ISA extinct account that has been empty for years but you keep insisting on sending out paperwork for.. Seems impossible to do online.

• marc jones (@marcjon9) reported 6 minutes ago

  @santanderuk @IoCoding @TechUpWomen Instead of virtue signalling get the basics right! telephoning the service is bordering on useless. wait times in excess of 50 mins the other day and still no answer! staff giving incorrect info! local branches closed! sort it out!!!!

• Clare Wiener (@ClareWiener) reported 8 minutes ago

  @santanderukhelp As I say, I will be taking it further once I have the transcript to the call. You obviously treat a lot of customers poorly with your low customer service rating. @santanderuk need to do better, much better.

• TonyD (@TonyDufton) reported 8 minutes ago

  @santanderukhelp @santanderuk I cannot access my investment hub and am given a number to phone. The phone message gives the usual excuse on being very busy and tells me to go to the website. The website gives me a number to phone. Do you want the business or not?

• Matthew (@Sebagmom) reported 11 minutes ago

  @santanderuk my daughter has had fraud on her card, over 1hr on the phone and still not resolved. Fraud should be quicker to report - help us to help you. Totally absurd