Santander

Is Santander down in Thurso, Highland, Scotland?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Thurso, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Thurso and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Thurso, Highland, Scotland 12/10/2025 15:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (43%)

    Mobile App (43%)

  2. Login (24%)

    Login (24%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • erlsaenz Erlantz (@erlsaenz) reported

    @santanderuk @santanderukhelp offers one the worst service I've seen in my life. By far the worst bank in UK.

  • Jaimesm89767698 Jaime smith (@Jaimesm89767698) reported

    @santanderuk Worst bank ever! Haven’t been able to access my account or use any of my money for 2 days now. Absolutely unacceptable, I’ve won a bit of money from a legit company which could easily be proved through a simple Google or Facebook search! Treating your customers like criminals

  • ClokeKaren Mrs KCEarlyyears (@ClokeKaren) reported

    @parkx19 @santanderuk Me too , MasterCard not working, been declined .

  • Kendalmint2 David G (@Kendalmint2) reported

    We are often quick to criticise and slow to praise @santanderuk solved a problem really well Broni in the complaints team was excellent. She turned something that could have been less than good into a positive Thank you @santanderukhelp

  • exusssum Scott Dutton (@exusssum) reported

    @aliiqbal2704 @parkx19 @santanderuk It looks like visa debit is unaffected. Its visa credit giving the errors

  • aliiqbal2704 mohammed iqbal (@aliiqbal2704) reported

    @parkx19 @santanderuk I know but atm mastercard is not working at all

  • adahihandekar Anand Dahihandekar (@adahihandekar) reported

    @santanderuk access to my account has been blocked due to security reasons. I need access back to transfer money. Thanks

  • Treelinius Benjamin Treeline (@Treelinius) reported

    @parkx19 @santanderuk Same issue with me. All my cards. Been on hold now for 20 minutes. They are having issues obviously, but really useful for us that they apparently dont know anything about it.

  • Tegwin Chris Timm - Sondela Consulting Ltd (@Tegwin) reported

    OMG @santanderuk has got to the THE WORST bank in the history of banking. Terrible customer service. Been on the phone over 20 mins and still no answer. Dont think they actually want my money saved with them. Time to move

  • JulesAB1075 JulesABC1075 (@JulesAB1075) reported

    @santanderuk Your Switch and £130 cash back has turned out to be a huge con!! Filled in the Switch form as directed on your website for an existing account and now being told it had to be an external a/c which had to be closed within 60 days. I can't close an account