Is Santander down?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (50%)
-
Website (23%)
-
Login (12%)
-
Transactions (11%)
-
Withdrawals (2%)
-
Transfer (1%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Coventry, London, Bradford, Aberystwyth, City of London, Preston, Poulton-le-Fylde, Peterborough, Dartford, Stockport, Southampton, Omagh, Airdrie, Helensburgh and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Mobile App | |
| London |
Mobile App | |
| Bradford |
Website | |
| Aberystwyth |
Website | |
| City of London |
Mobile App | |
| Preston |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
PAM Ali
(@NimPamer) reported
@MrMisunderstood @MattDark @santanderuk its not just the entire month, Santander continue with the bullshit flag ******** nonsense, as if there are no other issues in the world!!
-
Adam
(@BloodStormX) reported
from
Exeter District, England
@santanderuk called your customer service, the guy was awesome. My reason calling was fraud on my account. Transferred me, 30mins waiting, I gave up waiting. Hung up.
-
Terry Stacey
(@TerryStacey8) reported
Why has @santanderuk decided to try and force me to use a later app when version of my phone doesn’t support it.......idiots
-
C.J.Dabhi
(@dabhicj) reported
@santanderuk The banking service with Santandar has gone down and customer like me have to wait very long time before anyone is available to assist!
-
Brian The Skull 💀
(@BrianTheSkull) reported
@alan_gibbons @santanderuk Covid 19, the international excuse for poor service from all institutions
-
Webster’s Dictionary
(@radiodictionary) reported
@santanderuk u need to sort ur voice recognition password service cos that robot woman was not having my northern accent… it was only when I swore repeatedly at her that my voice was accepted lmao what does this mean
-
Dom
(@Leeds_guy) reported
@santanderuk My mum can no longer use your app as her phone doesn’t support ios13. She gets a message with a link directing her to download an older version but the link doesn’t work. Do you know where I can find the older version on the App Store? #help
-
Lisa ray
(@Lisaray45624222) reported
@snowyherself @santanderuk I know who can help you I'm sure he can get this fixed with everything still intact. He's legit and very fast, waiting on support won't change anything they are unhelpful @alexfixx88 on IG
-
Jade🚀
(@jade484x) reported
@santanderuk how you gonna "phase out" so many from accessing they're mobile banking because they don't have the latest phone/device? Absolute joke of a bank with constant problems. Am getting a new bank account 👋phones no even 5 years old
-
PLEXINSION
(@PLEXINSION) reported
@santanderuk I'd like to make a complaint but the chat service is not working. Is there a form I can fill in instead?
-
Devour Snøwy
(@snowyherself) reported
dude i can’t transfer my money from my @santanderuk ISA to my graduate account someone help pls
-
C.J.Dabhi
(@dabhicj) reported
@santanderuk I have been on the phone for over an hour for a simple transaction but no response. Now I am at the branch and they too have the same problem waiting for someone to answer the phone!
-
That One
(@KrullConquerer) reported
@santanderuk I have just received a notification to update my Santander app on my iPhone 6, this phone will only operate up to iOS 12. If your new upgrade does not work with any OS below iOS 14 I will need to close my accounts as I will no longer have access to them. Please help
-
Ian McLoughlin ॐ 💙
(@IanMcL13) reported
@santanderuk Perhaps if kids actually saw money? Y’know if parent weren’t working all hours AND having to go to food banks … that sort of thing? “Money habits develop by the age of 7” in which particular parallel but firmly middle-class universe?
-
john kellegher
(@kellegher_john) reported
@santanderuk I need help urgently with Santander crap business banking over getting acces to a business account in my company name Can someone have the decency to contact me or anyone who can put me in touch #business #banking #unbelievable
-
Chris Wheal
(@whealie) reported
I assume all UK banks offer as poor customer service as @santanderuk @santanderukbiz so there's no point on shopping around? Competition means a race to the bottom.
-
Frank
(@Frankieboy180) reported
@santanderuk Your online chat is a robot! What chance have we of getting any customer service. I have just given up with your robot and spending 28 minutes on the phone from Thailand. Thanks for nothing, well, you charge me every month so its less than nothing.
-
kieron hynes
(@kieronhynes) reported
@alan_gibbons @santanderuk To be fair though, their profits are probably way down as well and probably struggling with rise in inflation like 😳
-
Lord Peter of Williamsonfailedshire
(@Fergalson) reported
Dear @santanderuk your service is terrible. I make a payment, no issues or messages. The retailer says no funds received. I go online to chat with you, they tell me the payment has been held up by fraud, gave me a number and then left the chat. 35 mins on hold later!!
-
Terry Stacey
(@TerryStacey8) reported
Well done to @santanderuk for upgrading their mobile app which isn’t supported on my iPhone. Amazing customer couldn’t careless.
-
amu •⁷
(@chirons_prom) reported
@santanderuk hello and I cannot access my online account at all
-
Incremental Gains
(@incGains) reported
@santanderuk Ah right, hold on I think I’ve got it. You want my kids to buy into a broken banking system that’s devaluing their savings at min 2% per year. #rvlt #cult
-
Claire
(@r3drocks) reported
"indemnity claim", whatever that is. She shut down the direct debit I never set up and raised a complaint. Still no money returned. Call @santanderuk very polite lady, cut me off, then couldn't proceed because there's a password on my account and I've no idea what it is or when
-
𝕊𝔸ℝℝ𝔸
(@Arras_dreams) reported
@santanderuk your iPad app isn’t working again transfer money between accounts says it’s left and it’s not
-
Robert James
(@RobertJames17) reported
Unable to log into my Santander app nor log in account abroad!! #bankservices #zerosantanderaccount @santanderuk
-
Caroline Hardman
(@LittleHardman) reported
Well @santanderuk I would be satisfied if your stupid pop-up wasn’t blocking me from using the app because it won’t submit. What would really satisfy me would be to never have to fill in another bloomin customer satisfaction survey. Somebody make it stop!
-
DKtn
(@Termil2A) reported
@santanderuk your online security is so secure I can’t get access to my money! However I would to thank Gavin a member of your staff at the High Wycombe branch for their help.
-
Emma J
(@EmmaJStrong) reported
@santanderuk Hi. Why can't I use my card on PayPal? I'm trying to run a business and it's impossible to use my Santander card where I need to. 😤
-
davefossey
(@raggy1974) reported
Anyone thinking of getting car Finance with @santanderuk @santanderfi don't bother, very happy to watch you continue to pay for a car that has been rejected 7 weeks ago, with no help from them, in fact the handler has had 2 weeks holiday in that time. Hope he enjoyed it.
-
Sean hermanson
(@seanhermanson) reported
@santanderuk why have you told @Equifax that the credit card fraud in my name is correct… 🤬 worst customer service I have ever had and I don’t even bank with you!!! Going in 4 months now!!!! #dontbankwithsantander