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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Login (17%)
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Website (13%)
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Transactions (8%)
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Withdrawals (4%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Alcester, Belfast, Reading, Godalming, Walsall, Southend-on-Sea, Worcester, Liverpool, Bristol, Poulton-le-Fylde, Castle Cary, Weymouth, Darlington, Coventry and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Alcester |
Website | |
| Belfast |
Mobile App | |
| Reading |
Mobile App | |
| Godalming |
Mobile App | |
| Walsall |
Transactions | |
| Southend-on-Sea |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew M.
(@AndrewM24391043) reported
@santanderuk Your Cahoot online bank is appalling. I assume you are in the process of closing it down. If you're not, you should be.
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swingate79
(@swingate79) reported
@santanderuk Have been trying to get hold of Santander Consumer Finance. Online payments are not going through, customer service aren’t answering emails and constantly stuck on hold when calling. Please advise urgently.
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Train Driver Ian
(@TrainDriverIan1) reported
@ilona_mclean @santanderuk High Street bank branches often run like other retail shops. Especially the counter service. Not talking stock trading or financial services here. It comes down to 'unskilled' jobs no longer providing ordinary workers a way to sustain a basic life without welfare payments.
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Must Grumble
(@must_grumble) reported
@santanderuk @santanderukhelp Hello. As one of your customers I know you are on the ball with online banking fraud etc. I have an idea that would give an extra layer to security. Who can I discuss this with? Just a customer with an idea,not a professional.
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Lord Tony Shaw
(@TONYSHAW21) reported
@santanderuk just like to say what a load of crap your customer service is... account to be closed today!!!
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Miss Jones
(@lolosedjro) reported
@eva_khaliq @santanderuk I have the same problem. It happens with the app and on the website
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Ed Sanderson
(@EddieSanderson) reported
@santanderuk I’m an existing customer trying to set up another account with you. It’s taken +2 months, hours and hours of call waiting, no replies to emails. No progress. Please help, please. Please.
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Miren
(@Miren288196281) reported
@santanderuk how bad is this, a staff at Santander calls Mr Shah (which was supposed to me) but another chap gets up and goes to the Santander stuff. Shouldn’t the staff have said the full name and checked they have the right customer?
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Madge
(@madonnaragu) reported
@ThreeUKSupport Spoken to @santanderuk @santanderukhelp on the phone already. They say it's an issue with our provider - Three 5G broadband. It's odd now both you and Santander say it's not a known issue when other people are having it too. Maybe it's the constantly changing IP address?
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Ascent of the Amazon
(@AmazonAscent) reported
@santanderuk Hi Santander. Five days now since you suspended my bank account for the second time in a year for no reason at all. I have no cash on me and I’m in Perú. Come on, you have the power to give me access to my account. What’s going on???? I need this sorted asap.
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Madge
(@madonnaragu) reported
Hey @ThreeUK & @santanderuk @santanderukhelp - you need to talk to each other and fix the online banking log in issue that's affecting your users (Three 5G home broadband & Santander online banking). Unusable!
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kevin west
(@kevinwest33) reported
@santanderuk hi, having real trouble trying to sign up for Santander Boost. Keeps saying try later, what's the problem ?
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sorcha
(@sorchaodonneII) reported
from
Sunderland, England
Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠
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Iain Hay 🇺🇦
(@iihay) reported
Hey @santanderuk don’t you think it’s a bit ridiculous to send me out of your app app to sign up for your new rewards scheme and then ask for card details+CVV when you know who I am anyway as I came from your app. Do you not trust your own apps security or just terrible design?
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Art4Women📢CertifiedTerf
(@TVArt4Us) reported
@santanderuk so your website says to call you if you need help and advice ref mortgage payment difficulties but when you call to ask for help just until the house sells you say there’s nothing u can do. I would suggest you change the website as u are giving a false impression
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Rob Charlton
(@charltones) reported
@santanderuk Why is phoning you the only way for me to give some feedback on a recent customer service interaction? Why can't I email or fill in a form? Feels a bit last century. Do you want a fax?
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Andy
(@littlejnr) reported
@santanderuk my mobile app is not currently working.
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The Dr
(@DrZoid) reported
@santanderuk I have a problem with the Santander app on Android 12. Everything works except pay. When I click pay, it says "opps something went wrong". Reinstall does not fix. Data or WiFi same problem. How do I contact support for the app?
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Joe 🌱
(@KarateJoe12) reported
Hi @santanderuk I E-signed my credit agreement for my new car but now I can't actually access or read my agreement anymore. Please can you advise?
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Sandeep
(@SandmanC136) reported
@santanderuk Have a *** loan via Santander Consumer Finance but I am struggling to get hold of anyone to get a settlement figure. I find you level of customer service abysmal. Your advisors are rude and offer no support of help. @financialombuds
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ray@jerink
(@ray_jerink) reported
@susierabin @santanderuk Text @techUnlock_ to fix your account immediately
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Roger Evans
(@TheSpeakingRog) reported
@santanderuk 12 months ago a fraudster opened an account with you using my details. You only found out about it because I took the time to let you know. You need to fix your own security.
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Irf
(@IGM942) reported
@santanderuk Poor service, no help or support, just passed from person to person, no point in using your credit card for protection, you look for every way to get out of helping
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Gazza
(@gazza_the_red) reported
@santanderuk Trying to activate breakfast roll deal at Greggs on #SantanderBoosts but it isn’t working. Other deals are working fine, so why not the #Greggs deal?
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LMac
(@LMac04) reported
Over 13hrs on the phone to @santanderuk over 7 different calls to get my account unblocked only to get blocked again with no reason/concern. Passed between departments & the one that can help don't work weekends. This is no good to someone who relies on this account to pay bills
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Dan Kendall
(@dbjkendall) reported
@santanderuk can I ask what is the point of asking me 20 questions about whether I’m comfortable about a payment for me to answer yes to each one, with ID verification & then you block said payment and lock me out of my account?! Then when I try and call your lines are shut! 👏🏼😒
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Steve E
(@steveinmarden) reported
from
Marden, England
we've been 3hrs now on hold to @santanderuk customer services. How can 3hr without being able to speak to anybody at all yet be acceptable? #santander #customerservicefail
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NubianQueenBee
(@BeeNubian) reported
@santanderuk why is your banking app not working 😡
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Paul Jenkins
(@PaulJenkinsUK) reported
I am appaled by the service of @santanderuk My dad died in May. I've tried to remove his name from the joint accounts with my mum. I have told them numerous times that mum is still alive. Today, they've closed all accounts! Lines are busy "helping" other customers
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Beurgeois Gentilhomme
(@boudhabyebye) reported
@santanderuk you are the worst bank in the Uk and you know it. Anyway I had to send a paper document to change my address abroad… it has been 2 weeks and nothing done. How possible is that? How slow can you be!? Well please change my address asap please! This bank is a disaster!