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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (53%)
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Website (18%)
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Login (18%)
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Transactions (6%)
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Withdrawals (6%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Feltham, Liverpool, Stourbridge, Huntingdon, Gravesend, Cardiff, London, Blackburn, Faversham, Belfast and Linlithgow.
| City | Problem Type | Report Time |
|---|---|---|
 Feltham |
Withdrawals | |
| Liverpool |
Mobile App | |
| Stourbridge |
Login | |
| Huntingdon |
Transactions | |
| Gravesend |
Mobile App | |
| Cardiff |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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🐺Liz🐺
(@gsdliz) reported
@NeilMackay78 @MorganBroadcast @santanderuk As a Santander customer I'm following this closely too! Absolutely horrific experience for the poor girl.
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Karen @ This Little Piggy 🐷
(@LilPigMarketing) reported
@MorganBroadcast @santanderuk @VirginActiveUK what a shame... you'd think they'd want to help you, their customer, I hope you get it all sorted out...
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Elizabeth Acheson
(@e_acheson) reported
@MorganBroadcast What an awful set of events, so sorry you’ve had all this to deal with, without your phone, immediate access to home (w/o keys) and all your personal stuff. Absolute nightmare not helped by the cavalier attitude of @VirginActiveUK and @santanderuk #rubishcustomerjourney
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Yojimbo Hawkins
(@YojimboHawkins) reported
@MorganBroadcast So sorry this happened to you. As soon as you take @santanderuk and @virginactiveuk to the cleaners (because they are definitely at fault), move your account. They sound terrible!
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CA Purkis
(@OstrichWars) reported
@MorganBroadcast @santanderuk The request usually shows them how serious you are about getting the information. You would be able to see how they came to their conclusions!? If you need any help with the GDPR request - DM me.
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Barbara Potter 💙💙#FBPE
(@potter_barbara2) reported
@MorganBroadcast So sorry to read your story Charlotte - beyond awful - but big thank you for the shout out and warning to anyone using @santanderuk or @VirginActiveUK - think again
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Simon Martin 💙
(@Tigersimon1967) reported
@MorganBroadcast Charlotte, appalling ‘Customer Service’ from @santanderuk and @VirginActiveUK. I feel for you, please contact their CEOs, look to see if you have any legal cover with insurance and contact Financial Ombudsman once you have the written info. Two companies I will never use. x
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Jason💙
(@JasonTheHH) reported
@MorganBroadcast That’s truly awful. @santanderuk needs evidence that you compromised your own PIN security. Sounds very unlikely that you did! Note: is there a way for a thief to have a PIN reset sent to your phone (& was this done?), or even to remind you of your PIN in the App? (Some apps do)
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The Little House
(@TheLittleHous19) reported
@MorganBroadcast This is so bad! I am so sorry this happened to you and the fact that @santanderuk and @VirginActiveUK are refusing to help / take any responsibility is appalling.
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Billy Martin
(@thistle5460) reported
@MorganBroadcast Had similar awful experience with @santanderuk Crooks booked flights out the country. Surely easy to catch culprits - passports, airport CCTV? Cheaper just to let banks pay out was response… Months later, closed account and moved to @firstdirect
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Lis
(@lisabethanne) reported
@MorganBroadcast I’m appalled by the way @santanderuk have dealt with this. And even more appalled by the fact that their app shows my PIN number. Off to move banks to one with a) better security and b) better customer service. Heard good things about @StarlingBank
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nicola
(@GleannIucha) reported
@MorganBroadcast @NeilMackay78 @santanderuk Charlotte, sorry you are suffering in this manner. This gives me horrors; so many synergies with own fears expressed to Santander in past over security & customer service Your’s worst case of all what ifs coming together - proving IS possible Your thread a public service
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mike mcaughtrie
(@MMcaughtrie) reported
@santanderuk sort out @MorganBroadcast issue and your customer service while you're at it. She's lost her savings through no fault of her own. Easier to blame victim than take action. @VirginActiveUK you bear responsibility too
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Ooohalolipop
(@ooohalolipop) reported
@MorganBroadcast Charlotte this is truly awful, as you say a bomb exploding at every turn! @santanderuk @VirginActiveUK you should be ashamed & this would stop me using your services! Protect your clients & have support services for victims not some clippy gatekeeper who obviously doesn’t care!
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Elizabeth Ayres
(@AyresElizabeth) reported
@MorganBroadcast Horrendous, I sincerely hope @Santanderuk support you and fast! I have online banking with them too, and will be watching your story closely as I'm appalled at their response so far.
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Cllr Kate Chinn 💙 🇪🇺 🇺🇦
(@Epsom_Chinn) reported
@MorganBroadcast @santanderuk I had a card stolen and the PIN number used 2006/7 time. I made a statement saying I had never written it down as I changed it the day I got the card. They accepted this and reimbursed me so that’s 16 yrs ago. I believe banks know it can happen !!!
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Sarah Ebner
(@sarahjebner) reported
@MorganBroadcast So sorry to hear about this - terrible for it to happen, but the reactions of @santanderuk & @VirginActiveUK must have made a difficult situation so much worse.
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Dr Ryan Bramley 🐻
(@BramleyTweets) reported
@MorganBroadcast Farrrrrrk. I'm so sorry Charlotte. This is ******* awful. Shame on @santanderuk ans @VirginActiveUK. "Negligent" is too kind a word.
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Toby Benjamin
(@Toby_J_Benjamin) reported
@MorganBroadcast @santanderuk Shame on you @santanderuk - it’s time you treated your customer with some care and respect, rather than making her life more difficult when she’s been made a victim from no fault of her own.
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John Latchford
(@JohnLatchford) reported
@MorganBroadcast Yet again a bank @santanderuk proves itself incapable of the simplest of tasks - like ringing the correct number when you have had your phone stolen. Why do they get away with the pathetic level of service.
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#IStandWithJeremy #Starmer out
(@ellamanahmou) reported
@MorganBroadcast @NeilMackay78 @santanderuk Cannot imagine the stress and worry it's caused you, mine felt horrendous tho it only lasted 2/3 days til sorted. It was only dealt with by Cus service in my local branch...blase did'nt even come into it!! Stay safe.
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Go9259
(@go9259) reported
@bethanyrutter @santanderuk Think Amex on their website so let you see your PIN
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Chelsea🐶
(@Chelsea_ej) reported
@MorganBroadcast Did you get the details of the other people who have also been frauded? Have they hit a brick wall with their banks and the gym?I’m so sorry this has happened to you. I hope the police do look into this and I hope @VirginActiveUK and @santanderuk see that they are also a problem
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Complexicated Cookie @Abominable Snowmen BFI
(@Johnboy_Cook) reported
@lunglock @santanderuk That’s really disturbing and interesting, On the PIN issue, I’m pretty sure the Santander App will show / remind you of PINs once you’ve logged in. The bigger issue here is how they got around the facial recognition/passcode to access the app. Virgin Active could be liable…
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Scottish Suffragette🏴
(@ScottishSuffra1) reported
@MorganBroadcast @WandererMiranda This is awful. @santanderuk you need to step up to the plate here this is outrageous.
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Gareth Thomas 💙
(@ProfGarethT) reported
@PeterDbrash @MorganBroadcast Just checked with @santanderuk and they say there’s no way of disabling the pin reminder in the app. WTF?!!!!
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Susan Bagheri
(@susan_bagheri) reported
@MorganBroadcast @pussinpjs1 @santanderuk Have you tried contacting the Financial Ombudsman Service to see if they can get Santander to admit responsibility & refund your account?
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Jas K
(@Chesterkop) reported
@MorganBroadcast If someone starts a go fund me, I'll donate. Happy 2 help take @santanderuk 2 the courts. A judge will kick it out based on ur merit alone. Without stating the obvious, have u been 2 the ombudsman? @DeborahMeaden might be able 2 offer advice. Truly shocking treatment
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Gordon Hudson *️⃣
(@gordonhudsonnu) reported
@trishvoice @MorganBroadcast @santanderuk Its farcical that banks let you log in and see your PIN number. But this reinforces once again why I only carry an American Express card on me when I am out.
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Mr Wylis: gnostic atheist, pro-vax, LGBTQIA+
(@MrWylis) reported
@MorganBroadcast @santanderuk @VirginActiveUK The bank should be speaking to the police and the fact that other people suffered in the same way as you means there's some kind of sophisticated criminal enterprise, and obviously you've not given your PIN out. I can't imagine how **** this must feel.