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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Transactions (28%)
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Mobile App (26%)
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Website (17%)
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Login (14%)
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Transfer (11%)
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Withdrawals (3%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Gillingham, Coventry, Truro, Tower Hamlets, Walsall, Kingston upon Hull, Harrow, Surbiton, Ashford, Chelmsford, Chesterfield, Cheltenham, Lancaster, Reigate and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham |
Transfer | |
| Coventry |
Mobile App | |
| Truro |
Transactions | |
| Tower Hamlets |
Mobile App | |
| Walsall |
Mobile App | |
| Kingston upon Hull |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Nash
(@IamJenNash) reported
@santanderuk your phones are busy and wait time is over 10 minutes - I don’t have the luxury to keep calling you to fix a security issue between you and @DVLAgovuk you need to fix this! I suspect someone’s is defrauding the system and this is a serious security breach! Please act
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MsPatelx
(@MsPatelx) reported
@santanderukhelp @santanderuk my husband attempted to transfer some money and his card has been blocked, after spending SEVERAL hours trying get through or speak to someone that can help, we have been unsuccessful. It is coming to a week now and he is unable to make transactions.
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Sheriff Steele/Dark Meltzer
(@_Dark_justice_) reported
Instead of the @santanderuk "help"line's annoying "sorry to keep you waiting" voice over & over again, how about you answer? Card on hold for some reason & I'm stuck at a motorway services with no way to pay for food or fuel 🤬
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Sally
(@SallyJericho18) reported
So @bancosantander @santanderukhelp @santanderuk I have spent 6 hours hanging on waiting for Toni, Jim, Andrew, Steven Warnock, Caroline, Ryan and Bradley to answer the phone. All of them have promised someone would phone me back or send me an email. Bradley just cut me off. WTF
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Dan Bridge
(@DKB1984) reported
@santanderuk have you got issues with your website today? Trying to make a payment, but keep getting kicked out
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Virtutis Gloria Merces - Slava Ukraini
(@Thoma5Reid) reported
from
Huntington, England
@santanderuk I'm trying to access my banking via your banking app, but I get a message saying server not responding try again?
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Cat Baylis
(@CattyCurran) reported
@santanderuk my nearly 70 year old has lost her bank card, nobody answering emergency number and she doesn’t have online banking. Can someone help ASAP please.
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Pest Control
(@Pestsputtorest) reported
@santanderuk help! Can't login due to a security alert, been waiting a week for a new ID to login and still haven't recieved it. Is there a number I can call etc
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Bild77
(@bild77) reported
@santanderuk been on hold for your fraud team for pushing 90 mins in total. Not working today?? In thr meantime I can't access my accounts. Unbelievable
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tim paver
(@timthespark) reported
@santanderuk has your app gone down please
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Alex Kinder
(@AlexPKinder) reported
Absolutely disgusting service from @santanderuk @santanderukhelp I am following the instruction in letter in response to my complaint, on hold for 90 minutes, try the other number, further 30 minutes, to be told I can’t be out through as it’s a different department. 😡
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trdhorseracing
(@trdhorseracing) reported
@santanderuk online banking, down again. Just not good enough
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Patrick Keyte
(@PatrickKeyte) reported
from
London Colney, England
@santanderuk I’ve been trying to apply for a loan all day and once I put the OTP in your site breaks, this has happened numerous times. I can’t use another browser because it asks for a landline number which I do not have.
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kevster
(@keviniddles) reported
@the_spad @santanderuk I had a similar experience moving money with @BarclaysUK You can only move a few K with their 'worldclass' app even with multiple levels of auth and signing, yet have to visit a branch - in work hours - and **** about for 1 1/2 hours whilst various staff fail with thier own IT
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Drew Thomson
(@DrewThomsoncfc) reported
@santanderuk your customer service is shocking , my mother's bank account was wiped out fraudulently yesterday no notification or text from the bank , she's a pensioner recovering from cancer treatment, awaiting bills to be paid and pension to be paid in yet total disregarded
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Caitlín
(@caitlinosheax) reported
@santanderuk @santanderukhelp this account has stolen my information please help.
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Mrs. McBirdface
(@cellcluster) reported
@santanderuk Been on hold 2 hours and 44 minutes and still holding trying to get help with a banking issue. Tell me a reason to stay with Santander. Worst service.
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Megan Roberts
(@megsroberts_) reported
So firstly you wrongly lock my entire account for a £3 ‘fraud’ and now payments are bouncing due to the security lock! Literally NEVER bank with @santanderuk I’ve had no access to my money for about a week and they don’t seem to care one bit 🙃 @santanderukhelp
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Ray Jones
(@rjonesplymouth) reported
Dear @virginmedia @santanderuk & other corporates I try to contact, if you have '...been busier than expected' now for the last 2 years, isn't it time that you expected to be busy? Time to change your messages to 'we don't put enough resources into customer service'.
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Andrew N
(@Andrewn68) reported
@santanderuk @santanderuk got to love Santander Bank..call to make sure a payment online can be made...yeap no problem, make payment....account gets locked...fraud team dont answer...get told to log on to account that is locked. vicious circle of inept security
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Cousin Benson
(@_CousinBenson) reported
@santanderuk Avoid the 123 mini account at all costs. Denied a 17 year old access to his wages for 4 weeks now. Account is healthy but has a fraud blocker attached to it due to an external attempt. No one will help, appointment at Lloyds today to switch. My accounts will follow.
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The_Lost_Boy
(@TheLost16635091) reported
@santanderuk What's the point in telling customers you're too busy to answer the phone to cancel their stolen card, and they should go online, if your website then says they can't cancel your stolen card online and you should call? :(
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TonyCross
(@Lokster71) reported
Hi @santanderuk I'm trying to log in to your phone app and it isn't opening. I went to the online login but I have to open the phone app to be allowed into the online service. So...any idea what's going on?
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GloomySunshine
(@mescalinehutson) reported
@santanderuk I've been on hold for 50 minutes trying to speak to your customer service team. Any idea when the call might be answered?
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Dita Pesek
(@HackTheWorld145) reported
@santanderuk opening a bank account with Santander is more difficult than applying for any other banking/trading service. Don't waste your time. It just shows how nightmare their customer service is.
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Diane Pearson aka The Duchess
(@DianePe23337706) reported
@santanderuk trying for days to get a new debit card and every time an error message comes up????? Online banking at its best!!
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Kaavya Dijendranath
(@Kaavya_dj) reported
Shockingly bad experience with @santanderuk in trying to open a joint account. Two months of wait, errors on their part only to be told that our application and credit check validity has expired. So glad that @LloydsBank and @monzo are still my main accounts. #NeverSwitching
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Beth☆ベス
(@ThatBethWoman) reported
So @santanderuk told me in branch this morning that they had no idea why my card was broken but they'd issue a second one to my account so that I can continue to use Google pay because I desperately need it. Got a message and email at 23:10, my Google pay and card are cancelled.
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Drew Thomson
(@DrewThomsoncfc) reported
@santanderuk she's been told it could take 30 days to resolve ,not good enough for an organisation of your size , I'm sure you have teams who can check in 10 mins who transfred her money and what isp it was from , shocking treatment of a elderly customer
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Leo Andrew (Davies) 💙💛🧚☀️🥂🎾🏳️🌈🇬🇧
(@leoandrewvw) reported
@santanderuk I am having a nightmare trying to use my credit card a in Italy. Your chat on the application is almost useless with this matter. Please can you help!!!???