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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Login (39%)
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Website (32%)
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Transactions (13%)
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Transfer (9%)
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Mobile App (6%)
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Withdrawals (1%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Edinburgh, Loughton, Royal Tunbridge Wells, Slough, Tenterden, Nottingham, Bristol, Liverpool, Teddington, Didcot, Newtownards, Waterlooville, Stockton-on-Tees, Birmingham and Rochdale.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Mobile App | |
| Loughton |
Transactions | |
| Royal Tunbridge Wells |
Transactions | |
| Slough |
Mobile App | |
| Tenterden |
Mobile App | |
| Nottingham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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BrokenbytheNHS
(@BrokenByTheNHS) reported
@santanderuk Hi. I can't seem to be able to log on to my online account. Has there been a problem? Is it affecting log-ins?
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Caelyn
(@CaelynEllis) reported
Currently at in my local @santanderuk branch getting a block removed from my account that I've been told was placed because my voice didn't match my name when I called up about something. This is massively transphobic and I will be making a formal complaint.
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TannedDeanerRolls
(@DeanerRolls) reported
@santanderuk is it normal procedure to cancel a mortgage application because you haven’t received the required additional info after 3 working days?
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Shaun
(@StrangerMonco) reported
Gotta love @TSB for blocking my card for no reason and then not informing me. Then spending hours on the phone for the General helpline to say there's a block on the card, only for fraud to then say there isn't. Already made a complaint, had enough. Moving to @santanderuk
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Hannah ✨
(@hannahely_) reported
@santanderuk I called them to ask for the charge to be rescinded and interest lowered as I have been a trust worthy customer my whole life. But I didn’t even get an off script answer. So I cancelled my overdraft then and there and have just switch banks.
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Hugh
(@hugh_says) reported
I had some decent service from @santanderuk both in a branch and on the phone today.
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Soluna Knight
(@SOLUNA_KNIGHT) reported
@santanderuk I am having issues with logging into the app still. The app says my phone has been rooted but I have never downloaded anything or done anything to tamper with the security of my phone so I do not know why this is saying this 🙃🙃🙃
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StellaJ. #IamEuropean 🇪🇺🕊🇳🇱
(@silvers81516820) reported
@Mistywoman1 @santanderuk Commiserations. We had months of problems trying to get our council to change our car details on our parking permit. I thought hubby was going to blow a gasket. A lot of alcohol helped us through.
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Jae
(@Jae_Sales09) reported
But that God for @santanderuk who helped me immediately. It took 10 minutes of my day to open the case and report the issue, and less than 24 hours to get my money back. Money I didn't have to spend in the first place. (4/5)
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🏳️🌈 Benjo Banjo Bonjo
(@tainkirrahe) reported
@CaelynEllis @santanderuk who ******** uses manual voice recognition as a security feature??? I am so sorry you’re going through this. *hugs*
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Matt Pickles
(@Matty47v) reported
@santanderuk are we in STIP again? Payed the water bill and website said payment failed but the money has come off my balance inc pending but doesn't have it in the list of pending transactions
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Timothy Ferres
(@timothyferres) reported
from
Belfast, Northern Ireland
@santanderuk in Northern Ireland does not issue @bankofengland notes from its ATMs. Not good.
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Eddy Tourbillion
(@EddyTourbillion) reported
@santanderuk I have been trying for 1 day now to get through. Being on hold for about 30mins then giving up on through out the day. I have no access online banking. Can someone help please? @santanderukhelp
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Victoria White
(@VictoriaWhite23) reported
@santanderuk I'm so upset and evening completely destroyed! I tried to make an online payment from my account. Santander blocked it - on the line for 2 hours and put on queue to unblock and no answer at all. So many things now disrupted and I'm so stressed. Dreadful service.
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Jade
(@jlmarston13) reported
@santanderuk hi, I was asked to verify a payment which I did. Went back to the website and it asked again for me to verify it. Will this payment go out twice if I verify it again? Thanks
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Bee Middlemast-Neal #FBPPR #FBPE #JohnsonOut
(@Mistywoman1) reported
Problem with @santanderuk STILL not resolved (Mortgage offer issued on WRONG address 10/11/21). Complaint handler @santanderukhelp has escalated. We are considering our options now, not least because this has exacerbated my anxiety issues & triggered IBS.
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Jo
(@Joby_Chapman) reported
@santanderuk Well it can’t get any worse that the Micky Mouse system you currently have. Your customer service is designed to delay and avoid any accountability. I have tried multiple routes to get a simple response. Your playing with peoples lives !
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vicki peck 💙
(@vickipeck16) reported
@santanderuk I received 2 extremely concerning text messages about an hour ago regarding our account. Ive been on hold for over 31 minutes to report this and still haven’t got through!! Neither can I email you!!! 30 years I have been a customer! Disgraceful
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kaz AFC
(@afc_kaz) reported
@santanderuk your internet bank is absolutely awful. I can’t change my address and tried to speak with your team on the phone and they can’t help either. RUBBISH SERVICE
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SENO
(@IgorKhymky) reported
You haven't sent me a master card @santanderuk Messaging was abolished, Chat is of no help. My card will expire in 7 days.
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Lorraine Steel
(@steel_lorraine) reported
@santanderuk Lets hope he sorts out all the issues you have every month with customers cards being declined!!!!
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Jo
(@bibarianphd) reported
You know, abled people haven't got a clue how much energy it takes to 'just pop in' to somewhere. Banks, specifically, need to be more accessible. @santanderuk curious re: your thoughts on disability access. Why can't I just send a file remotely?
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WORLDWIDE 🌎 PLUG🔌
(@olub2k) reported
@3333Boost @santanderuk Damn hope it get sorted soon bro I don’t **** with any banks again
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Leonard
(@leonarddcfc84) reported
Is anyone else's mobile app still not working? #sandander #santanderuk
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mia☀️
(@miashikari) reported
Why does my @santanderuk card keep rejecting in shops and then when I get home and check mobile banking find its actually taken it multiple times? I cannot afford this ****
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Charles Colbourne
(@charlescolbour1) reported
@santanderuk Heres an idea for possible discussion, when you hang up on a customer, rather than waiting for them to go through the labyrinth of getting through again, you call them back on the number you have saved? Radical, right?
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Lizzie
(@yarn_yarn_yarn) reported
What an absolute joke @santanderuk phone service is. 45 minutes for a simple call. 5 minutes of that was just to say they were busy. Even making me Google something that they had in front of them to tell them the same answer. Absolutely ridiculous.
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Andy Kirby
(@AndyKir45528208) reported
@santanderuk are a complete let down regarding online purchases.
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Joanne burns
(@Joanneb66588158) reported
@santanderuk Phone banking still not working automatically ....cash machines still not giving out money ??? Whats going on. I have had no response to my e mail regarding loss of income due to these issues
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BrianSims4
(@BrianSims4) reported
Unable to speak to anyone at @santanderuk to find out why a Direct Debit wasn't paid. Unacceptable service levels . COVID is no excuse! All too easy!