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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (34%)
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Transactions (22%)
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Website (19%)
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Login (17%)
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Transfer (6%)
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Withdrawals (2%)
Live Outage Map
The most recent Santander outage reports came from the following cities: London, Fulham, Glasgow, Manchester, Towcester, Rochdale, Bristol, Dunoon, Southampton, Dronfield, Taunton, Thetford, Worcester, Hinckley and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Fulham |
Mobile App | |
| Glasgow |
Mobile App | |
| Manchester |
Website | |
| Towcester |
Transfer | |
| Rochdale |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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andy young
(@andyyou91316135) reported
@santanderuk possibly the worst website and customer service I’ve ever had from a bank, but shouldn’t be surprised as it’s a bank
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Arnouz
(@Arnouz2) reported
@santanderuk Does Santander have problem with bank transfers?
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Phil Netherwood
(@philnetherwood) reported
@santanderuk do you actually have anyone answering phone calls? Now on third 30 mins+ attempt because your security algorithm blocked online access. I appreciate security measures, but not ridiculous delay to release block. This'll become a #complaint at this rate!
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Tania Mohamed 💫
(@OmgItsTania) reported
@santanderuk is this a problem your end?
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Sarah
(@SarHarSuperStar) reported
@santanderuk @CooperativeBank @santanderuk say auth codes no good, need ARN numbers. As fun as it's been acting as a go-between and repeating this over and over during a period of 7 hours while I was supposed to be working, please can you speak directly to each other to sort this out?
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Danni
(@Danni462063683) reported
@santanderuk extremely annoyed and frustrated that Santander have blocked my debit card and state it can take 5 working days to be reinstated. Its hard to believe that in the year 2022 your systems and policies are so rigid. No access to a debit card in these times of crisis!
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Paul 🍺
(@b33r) reported
@shcasey77 @HalifaxBank Is the payment to Santander by any chance? I too am having issues with a payment from Halifax to Santander but it appears to be a @santanderuk issue
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Katie mcglynn
(@Katie90211712) reported
@santanderuk are your systems down as I've sent money to my monzo which hasn't arrived. Have also sent money from monzo to santander which has been declined.
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LauzSienna
(@LauzSienna) reported
@Oguemisu @santanderuk Mine doing the same and saying all lines are busy. Must be an issue. Hope they let you know what’s wrong!
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Linzi
(@Linzi33167949) reported
@santanderuk Having issues with money transfer when will this be fixed ?
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nikkimilne
(@nikkimilne9) reported
@santanderuk when nearly £7k is fraudulently taken from your account and you spend an hour on hold trying to speak to somebody only to be cut off. Ruined Sunday. Worst service ever…
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Blossom
(@Dc7073Bloss) reported
@lilypartington_ @santanderukhelp Well it's definitely not a BACS issue, wages went in fine with Barclays. Again @santanderuk failing their customers on a day where people need their money
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Diane Davies
(@DiDav246) reported
from
Coventry, England
@santanderuk my grandson saves his hard earned cash with you He paid in 450 to a machine in Coventry a member of staff saw him do this. Error message showed only £235. This was queried following day but they insist machine has verified it Remember Post office fiasco Shoddy work
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Glen
(@GJDop) reported
Your telephone service @santanderuk ******* stinks, it's bloody pathetic!
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Reuben Young
(@TheReubenYoung) reported
@martin_farley @santanderuk Also a @santanderuk customer, also can’t get through. Haven’t had a working debit card in months, online service doesn’t work and on the phone it’s just an hour of hold music followed by them hanging up.
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Helen Lee
(@helspascoe) reported
@santanderuk you have asked us to make a final credit card payment of £3; we have requested account closure so you have frozen the account and we now cannot make the payment online, the branch are unable to help & there is no answer when I call! Please confirm how we should pay!
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Harshit Nanda
(@harshit_nanda19) reported
@santanderukhelp @santanderuk An unknown / fraud transaction has been processed from my account online and I would like to report and block the transaction. I tried to call but waited for over 45 mins without a response!!
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Sarah
(@SarHarSuperStar) reported
@santanderuk insisting @CooperativeBank need to provide ARN numbers so they can trace/refund payment, @CooperativeBank saying they don't have access to ARN numbers and can only provide Auth Codes
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Oguemisu
(@Oguemisu) reported
Reaching the 45 min mark waiting to speak with someone at @santanderuk #santanderbank in the meantime my in-payments are still not being reflected in my account. Such a poor service!! #bankservices
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Cricket Lover
(@77_LoveCricket) reported
@santanderuk & @santanderukhelp, are you having issues with Faster Payments today? I’ve transferred funds from my Santander account to another UK bank account and funds are not appearing! #fasterpaymentsdown
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Erik ten hag my manager 🇳🇱🇳🇱🇳🇱
(@95jayutd) reported
Just wanna say @santanderuk your a ******* joke I am changing banks I have been frauded 3 times now and I am sick of it your customer care is a ******* pathetic joke aswell
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croccy doodile (he/him)
(@doodle_bobby) reported
Hi @santanderuk you’re having issues with faster payments and haven’t notified us via the website, through social media or through the service status. How do I raise a complaint?
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Cllr Jo Rust. independent - Springwood Ward
(@Springwoodcoun1) reported
@santanderuk terrible customer service when trying to complain about the outcome of an investigation into a scam. Appalling.
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Sarah
(@SarHarSuperStar) reported
@santanderuk @CooperativeBank I'm £569.97 down thanks to this error, lone parent in a cost of living crisis. Please can one of you take some accountability and get my money back to me ASAP?
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Phil Netherwood
(@philnetherwood) reported
@santanderuk so after 39 minutes of thinking if I had a pound for everytime I heard "sorry to keep you waiting...", now you're just ringing out but still no answer after 45 minutes & before you say it, no, I can't resolve my issue online!
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Boxing Nutz
(@PaulDav06482018) reported
@santanderuk can’t get through on the phone to you guys, can’t get any help on chat as they advise me to phone and when I go online to try and amend something on my direct debit it says technical issue. You couldn’t make it up it’s like a comedy act
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British Raj راج تھاپر राज थापर
(@RajThapar1972) reported
@santanderuk I have a huge problem I hope you can deal with. I set up a balance transfer online with my new Santander card. It didn't accept 15 digit reference from Amex so I added a 0. The application went through. I called to reset the transfer using the correct number 1/2
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Oguemisu
(@Oguemisu) reported
33 minutes waiting to speak to someone at Santander Bank, this time what's the excuse for poor service? It took 6 minutes to get in the queue after the ridiculous answering system #santanderbank @santanderuk #bankservices
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Sarah
(@SarHarSuperStar) reported
Hi @CooperativeBank @santanderuk spent 7 hours on the phone to you both today trying to sort out the fact that my credit card payment (from coop account to Santander credit card) went through 4x instead of 1, inspite of Santander site saying it hadn't gone through
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Schmutz
(@schmutzbelfast) reported
@Dc7073Bloss @bancosantander Thanks , @santanderuk has got to be the worst customer service ever, can’t wait to leave them, always something