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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (55%)
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Transactions (17%)
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Website (13%)
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Login (12%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Bermondsey, West Bromwich, Motherwell, Wembley, Grays, London, Woolwich, St Albans, Aldershot, Woking, Hove, Letchworth Garden City, Gravesend, Loughborough and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Login | |
| West Bromwich |
Transactions | |
| Motherwell |
Login | |
| Wembley |
Mobile App | |
| Grays |
Mobile App | |
| London |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Marty.aka.Mr-P
(@MartyDaStoner) reported
@santanderuk Ummmmm yer an get charged every month for have a account with you lot no thanks stick with my fee free bank account plus can’t use your **** cards in most cash machines. No thanks keep it
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shilpa pennie p
(@ShilpaPennieP) reported
Second attempt to speak to someone @santanderuk @santanderukhelp already 11mins in listening to a balance I did not ask for, blah blah loans blah blah website blah blah I’ll put you through !! NOW endless repeats of brain pecking music & rec messages to keep holding #santander
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Paul
(@Pt2537) reported
@santanderuk @santanderukhelp oh you picked the wrong person to upset when you decided to upset my mother!!!! So, my mum , a pensioner, a customer of your bank for 20 years has her pension paid into her account.
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V
(@Rawle74) reported
@santanderuk unable to process international payments at weekends. At risk of missing out on a property having tried to transfer only £5k at 2pm Friday. Missed the cutoff apparently. ‘should’ process tomorrow, likely too late for us. Terrible terrible bank @santanderukhelp
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Gavia Immer
(@Gaviidae_UK) reported
@santanderuk I've been with Santander for years, but I am no longer impressed with what passes for customer service. Unless you have one of the few simple problems they have been trained to solve, and enjoy being on hold for hours, don't even bother calling.
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JamesProsser
(@hitforsix589) reported
@santanderuk for over a week now your mobile app has been failing to open on IOS, showing Session timed out..reinstalled, same issue, works on 4g, not on wi-fi, issue is no 4g at home. Please fix it ASAP
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David Hancock
(@Dave_176) reported
@santanderuk hi been on hold for more than 30 mins trying to speak to someone is there a problem with phone banking tonight? Thanks Dave176
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Martin Kimber
(@MrMKimber) reported
@santanderuk @santanderukhelp @bancosantander no one in your fraud office picking up the phone. Dreadful service
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Antonio Berrios
(@TonioBerrios) reported
******* had it with **** IVRs this morning. @santanderuk @ThreeUK I'm looking at you! Show me a customer that actually enjoys using your IVR systems.
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AlwaysThinking
(@OrAlwaysNapping) reported
@santanderuk We used to bank with you but one month you sent our statement to another customer and we received another customer’s. When I called to complain, the breach was acknowledged but not taken seriously.
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David
(@EynsfordLad) reported
@santanderuk Is anyone working in your UK office today? I've been on hold for far too long now it's a joke!!!!
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Jonathan Rogan
(@JonnyRogan) reported
Has anyone else had issues opening a business bank account with @santanderuk. I an existing customer and I was told they are recruiting staff and will get back to me when this occurs. Yet @Tidebank offer to do it online in minites. #customerservice
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Carryonsmiling
(@carryonsmiling) reported
@santanderuk I cannot get through on the phone and 'chat' on the website just tells me to call!! Useless. It won't let me email either. Can you please help!? #frustrated #annoyed of Hove.
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nickwadding
(@nicolaswadding) reported
I’ve tried contacting @santanderuk multiple times about bank troubles yet no one online nor in branch can help me. Please DM me
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Jonathan Rogan
(@JonnyRogan) reported
Has anyone else had issues opening a business bank account with @santanderuk I am an existing customer and I was told they are recruiting staff and will get back to me when this occurs. Yet @TideBusiness offer to do it online in minites #customerservice #businessbanking @JP_Biz
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James James
(@Jimmybogeyman) reported
@santanderuk Santander can **** right off, firstly they overcharged us by a long way for home insurance but worse was when we asked for a mortgage break due to funds during covid and were in other words told to **** right off. Thankfully I'm doing pretty good now but no thanks to Santander
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Tom Dunn
(@tommdun) reported
@LizKershawDJ @santanderuk “I think this is great. It is terrible that jobs are lost in, however, doesn’t it show faith by a multinational in a global market”
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Jade🦒💫
(@BellasNumptyx) reported
My card runs out at the end of this month and @santanderuk just keep telling me ‘it’s delayed’ 🙃🙃 Okay but it stops working in 3 weeks 🙄
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chloe
(@chloe_k_99) reported
@santanderuk after 0 help for month now finally get somewhere with my new bank card most help had in month after being told 5 stories my card been made oh it actually hasn’t turns out should had month ago you jst didn’t want replace one was already made for Me, shocking help
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Mr Ashley N Best
(@MrAshleyNBest1) reported
@santanderuk I just can’t believe you managed to do an update yesterday without messing up everyone’s accounts and cards! Loyal customers should be getting £130 just for putting up with the repetitive problems each time you update the app
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Andy Chadwick
(@Andy_RChurch) reported
@santanderuk I am a Santander mortgage customer. How do I make an over-payment without having a Santander current account?
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Kimberly mabry
(@kimberlymabry56) reported
@novakg11 @santanderuk I will kindly recommend you to jeffcoder on WhatsApp he fixed mine when I had similar issues....inbox him onWhatsApp... .+15855227949...
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2324Photography
(@2324Photography) reported
Keep getting emails from @santanderuk about when was the last time I checked my mortgage. The last time I checked was when you turned me down and I went with another bank. Stop asking me
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Chris Hardy
(@ChrisHa53857104) reported
@santanderuk it’s really irritating in this day and age I have to travel to a bank to pay a cheque. It wasn’t annoying, of course, but then you closed down the 3 nearest branches to me!!!! Is it time to either A. Stop closing branches or B. Use mobile cheque deposit on your apps?
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Iain 'Will' Scarlett 🇬🇧🏴🏉⚜️🃏🦌🐦
(@IainScarlett) reported
@LizKershawDJ @TraceyLiddle @santanderuk Once managed to get a customer the cash on the same day they were given the cheque from a share sale, because I knew if you walk into the branch its issued from, they have to make a decision to pay there and then. How muxh are we talking about? Cont/...
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YPU
(@deadlymedley123) reported
@santanderuk HI my account was used in a fraudelnt transaction, I called up the out of hours number, waited 40 mins, finally started ringing just to be greeted with the 'welcome to the 02 messaging service' who do I contact now?
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shilpa pennie p
(@ShilpaPennieP) reported
@santanderuk @santanderukhelp second attempt after getting cut of the first time after 40 mins Now 20 mins in and still not managed to get through How many customer service agents do you actually employ ?? 1 or maybe 2 to cover breaks for each other? #notenough that’s for sure
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amy
(@amy37262378) reported
@santanderuk I have been calling to speak to someone about my mortgage every day since the 1st September. Wait for over 40 minutes every time to be hung up on or go through to an automated voice telling me I can’t leave a message! Absolute joke! Went in to the branch and couldn’t help either!
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Georgia ♡
(@jadoregeorgia) reported
Heyyy @santanderuk when are card is due to expire, you’re website says an automatic one will be sent out? Any idea when it should arrive?
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S_Marshall
(@S_Marshall_1) reported
@santanderuk URGENT HELP PLEASE. Trying to use Visa Debit card to pay for Covid test prior to return to UK. Recd OTP Code & entered it but payment declined. Can’t get answer when I phone you. How do I proceed?