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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Transactions (26%)
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Login (23%)
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Website (21%)
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Mobile App (19%)
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Withdrawals (6%)
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Transfer (6%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Newry, Eastleigh, Southampton, Romford, Brighton, Liverpool, King's Lynn, Bedford, London, Canterbury, Bromley, Peterborough, Grimsby, Islington and Penzance.
| City | Problem Type | Report Time |
|---|---|---|
 Newry |
Transactions | |
| Eastleigh |
Login | |
| Southampton |
Transactions | |
| Romford |
Transactions | |
| Brighton |
Transactions | |
| Liverpool |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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season
(@jseqson) reported
@lil_gamer_bee @santanderuk Exactly what happened to me, my acc got hacked for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @champtoolss who got me back in immediately Dm him he should help with yours too
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kai 🐨
(@lil_gamer_bee) reported
@santanderuk I’ve been locked out of my account due to forgotten details if I go in store with my card and ID will they be able to help me get back into my account
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Abby Hicks
(@ShowMeAmericaaa) reported
Is anyone else’s @santanderuk online banking mobile app down??
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adam
(@adam52842758) reported
@santanderuk how long till your online banking is working again?
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Bev B
(@MrsBird2378) reported
@santanderuk we are outside of planned maintenance time but the app still isn't working today.. Will it be fixed?
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Bernie Sutton
(@BernieSutton7) reported
@santanderukhelp @santanderuk They promised that the payments would go down, not up. So they lied. I feel duped, and yes I have called & they said it could take up to 8 weeks to sort a complaint. I really don't believe that. You've caused me major mental distress. I need this sorting NOW
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Vonnie_K
(@Bonbonsugarplum) reported
@santanderuk @santanderukhelp @MartinSLewis why will your app and website not allow me to decrease my overdraft! Continuous errors, this has been like this for months so doubt it is a coincidence
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David Bennington
(@Spiral90210) reported
@santanderuk Your statement export is atrocious. Your CSV data doesn't have the discription. Your text output uses iso-8859-1 with nbsp chars, it should use utf-8 without display characters. Your other formats are broken. These are not hard fixes.
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Andrew Pitt
(@Andrew_N_Pitt) reported
@santanderuk My disabled mum in a wheelchair asked to go into a branch, her account is blocked. Can anyone help?
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Baxter Poo
(@baxter1012) reported
from
Norwich, England
@santanderuk the mobile app is not working!!!!!
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Mαɾƙ Lყɳɳ-Aԃαɱʂ
(@marklynnadams) reported
from
Edinburgh, Scotland
Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻
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Ella B ✝
(@LaKrazyBelle) reported
@santanderuk just wasted 12 minutes of my precious time waiting for one of your online agents to respond to me in the online chat feature, after useless "help" from autobot Sandi!! #fail Sort it out Santander! 😠
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robert smith
(@dancastree6345) reported
@santanderuk @santanderukhelp are any of these twitter pages working ? i need a simple to a simple question answering
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.
(@GriffTerrence_) reported
Absolute worst customer service from @Barclays today. Wow. I literally went to @santanderuk and they had everything sorted in a minute. Such a terrible visit. I actually can’t believe it meanwhile Santander were beyond helpful. Choose your bank wisely
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Rebecca 🍄
(@rebsyd_) reported
@santanderuk is the app down?
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Bama
(@mrsmiawallace11) reported
@santanderuk Just had a great customer service experience with Caylee regarding an important transfer over the phone - made the whole thing totally painless. Thanks very much Caylee
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Catherine Burrows
(@catburrows) reported
@santanderuk son's card was blocked as 36p overdrawn. You didn't tell us there was a block on the card. He's refused travel on public transport. A safeguarding issue. Complaints Dept. tell me it's an automated procedure. Much like your Complaints Dept. then...no humanity at all.
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StuartLewis™
(@StuartMUFC96) reported
I cant access my mobile banking app on my samsung s10+ @santanderuk keeps saying server is not responding. Is this a known issue?
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hna
(@hgrzia) reported
Shocking complaints procedure @santanderuk decided to close my both my accounts with them as there POOR customer service. Moving over to a competitor bank 👍🏼👋🏻
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Lyndsey Collins
(@LynziieLouu) reported
@RossM1983 @santanderukhelp @santanderuk It was working at 7:30 this morning, I managed to pay online and check my balance on the app, now its not working
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seanmccluskie
(@seanmccluskie) reported
@LesleyField5 @santanderuk Been Getting hammered lately with loads of texts an call of scammers myself last few days even a WhatsApp. **** knows how my numbers got out there.
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Tim Mainland
(@vetontheweb) reported
@santanderuk you send mobile notifications. All they do is log in to the app. WHY???
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By-Tor
(@by_tor) reported
@santanderuk Hi. Is it possible to deposit cheques remotely (ie photo or scan via phone app or your website)?
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gjc
(@dolforganview) reported
@santanderuk app down again ??
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Merrick Jones
(@Abermez) reported
@santanderuk Is your Android app still down? Server not responding?
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Michael Michalakis
(@ifstat) reported
@StuartMUFC96 @santanderuk I have the same error
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HelenHeney
(@HelenHeney) reported
@santanderuk I know about planned maintenance last night. Can't get on the app this morning, still having issues? When will they be resolved? Thanks
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Bernie Sutton
(@BernieSutton7) reported
@DomLittlewood Hi Dom, Are you still assisting people who have consumer issues at all? I've had a bad experience with @santanderuk They lied to me about a mortgage product, promising my rate would be lower and hiking the repayments by 600% instead of lowering them. Can you help?
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Carol Thomas
(@caroldeb1967) reported
@santanderuk are you aware that your app, online and telephone banking is not working?
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Thomas Poland
(@HunchoJ20300876) reported
@Andrew_N_Pitt @santanderuk I think poulsennet on Instagram will help get it back for you or you can WhatsApp him +1 (509) 204-1229 or telegram @ poulsennet he just got mine back