Is Santander down?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (42%)
-
Transactions (21%)
-
Login (17%)
-
Website (14%)
-
Transfer (5%)
-
Withdrawals (2%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Worcester, Hinckley, London, Peterborough, Newry, Blackpool, Chorley, Waltham Cross, Brighton, Aberdeen, Bolton, Kingston upon Hull, Stockport, Newcastle upon Tyne and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Worcester |
Mobile App | |
| Hinckley |
Transactions | |
| London |
Withdrawals | |
| Peterborough |
Login | |
| Newry |
Website | |
| Blackpool |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
-
Harry Baxter
(@Harry_Baxter1) reported
@santanderuk seem to have gone from the best to the worst customer satisfaction for existing customers...
-
John Bavington
(@RevJohnBav) reported
@santanderukhelp @santanderuk I am really frustrated. I tried to make an appointment to meet someone for help in my branch. It said the appointment would be on the phone. No information. No call. No number to ring. No email. No help. No-one available on online chat.
-
chan
(@chanconquest) reported
with helping re my old car which was broken due to a manufacturing defect which no one assumed liability for!! If you’re thinking of fincane for anything, would definitely stay well away from @santanderuk !!
-
Ross Howson
(@rosshowson) reported
@santanderuk I’ve been locked out of my account and can’t get home please help xx
-
IAMDAVIDBUDD
(@iamdavidbudd) reported
@Mike_FT @santanderuk tell them to go to Southport Ormskirk or Chester branches where vulnerable people exempt according to govt rules can be guaranteed to be abused by rude aggressive staff provided: they are white they look inoffensive are not likely to bite back don't ask @santanderukhelp for help
-
Scot
(@ChrisScot89) reported
@santanderuk do you really only have 1 mortgage adviser in Edinburgh? And now that he is injured, my application is stalled indefinitely as you can't pass to another adviser at another branch? I move in 4 weeks and your staff won't help!
-
inji duducu
(@injiduducu) reported
@santanderuk please be less needy. I don’t want a customer satisfaction survey every time I use an ATM
-
Sugandha Srivastav
(@sugandhasri) reported
@santanderuk I've been waiting on the phone for more than 40 mins. The assistant told me my account is going to be closed down if I don't talk to the relevant team. I asked if the team could call me when they're free, rather than me waiting for ages. Got a rude no... 1/2
-
prej
(@prejjj) reported
@santanderuk think it’s ok to block current accounts and credit cards without warning because clients didn’t fill out questionnaires that were sent in the mail and were never received. The end of fiat banking can’t come soon enough.
-
Jamie Cochrane
(@JamieCochrane18) reported
@santanderuk what the heck is going on with you customer service lines
-
🍓Digital GiGi Doll
(@JONNSTERLING) reported
@santanderuk I am Demented. Can I get help?
-
Tom Gray #BrokenRecord
(@MrTomGray) reported
Hey @santanderuk if you give a **** about your customers you would do something about the horrendously distorting and ear-splitting hold music. It could genuinely damage someone’s hearing.
-
F L E T C H
(@fletchs_tweets) reported
Hello @santanderuk still awaiting an update! £150 compensation doesn’t quite cut it when almost 8 weeks in I still cannot use my card. Regards a very frustrated customer
-
LadyRach
(@LadyRach) reported
@fastly Has this issue affected @santanderuk today?
-
Kareem Saïd
(@TheOnlyToffy) reported
@MontyTweeet Oh I’m talking about the rapper lol but when it comes to banking, I’m with @santanderuk and they’ve always provided a quality service 👌🏻
-
HTAFC
(@Bigdave1227) reported
@santanderuk Is there a problem with the business web site?
-
The Kev
(@kev_tee) reported
@santanderuk such a shame to hear that #shawlands branch in Glasgow is closing soon. Was in branch this morning and service is always tremendous (thanks to heather this morning for getting card back to me 👍)
-
Richard Mumford
(@richmumford) reported
@santanderuk hi I am an IFA. I have been hold for over 50 minutes. 8 am trying to help clients and run a business, I wish to try and use you but it’s clearly impossible…..
-
Claire
(@CreCreDeal) reported
@santanderuk only one counter service opened at Bethnal green. We’ve been queuing for an hour..! We have old people and babies here ! Shame on your service
-
gzn 💙💚🇵🇸
(@gzn) reported
Just wondering after 40, 45, 25, and 40 minutes waiting .... has anyone, ever, got through to @santanderuk? With the threat of restricted access to account because they need more info, it seems a bit risible.
-
Caro
(@cefasox36) reported
Wow @santanderuk first impressions are really not impressive for my 13 year old looking to start his current account banking journey.Rejecting his ID when we've followed the advice of your advisors & the email saying so quoting different ID to that provided. Poor service already
-
Alex Waters
(@AWaters_1992) reported
@santanderuk need urgent help. My friend has LOST his bank card and phone today at blackpool beach. He knows his log in details but cant log in on my phone because you need to text his phone... Ive tried calling to cancel it and no answer. Call me urgently 07752314604
-
NHS HCSW MARK WEST
(@red6661999) reported
from
Stoke-on-Trent, England
@NHUB40 @santanderuk Thanks for your help. I don't think it's going to be a quick fix. I don't know how these people sleep at night. They knew my circumstances with my work and my children and still sold me an unroadworthy car.
-
Adrienne Levison
(@adriennelevison) reported
@santanderuk Unbelievably appalling customer service! Trying to make a telephone banking transaction just hung on for 15mins waiting for someone to answer the call! Disgraceful!
-
The Decibel Kid
(@thedecibelkid) reported
@santanderuk Hi, question (that the website doesn't answer) - what are the id requirements for 13-17 year olds opening accounts? I have two teenagers and am trying to get them set up
-
Charlotte Ridgwell
(@lottie81) reported
@santanderuk my 15yr old son is trying to open a mini current account online but you keep asking for two forms of ID. He has sent his passport but doesn’t own a driving licence or tax return letter. Please help
-
Adrienne Levison
(@adriennelevison) reported
@santanderuk 2/2 Now you tell me my security number is not working, another inefficiency problem on your part, now have to be sent a new one. Why are you so grossly inefficient? Your staff all need retraining as do not all apply the same script.
-
laura laurie
(@TheMonaLaura) reported
@Better_UK @santanderuk I have suspended my gym membership however @Better_UK have continued to take money via direct debit I have been to leisure centre who can’t help me and the better help line is no use - can I cancel my direct debit?
-
Dr Sue Richards
(@Suer_63) reported
@santanderuk I'm having problems accessing banking app this morning. It says 'sorry the server is not responding', is there an issue or is it just me?