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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (41%)
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Login (27%)
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Transactions (14%)
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Website (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Birmingham, Maldon, Leeds, London, Manchester, Feltham, Liverpool, Stourbridge, Huntingdon, Gravesend, Cardiff and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Login | |
| Maldon |
Transactions | |
| Leeds |
Login | |
| London |
Login | |
| Manchester |
Transactions | |
| Feltham |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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(@recarnation0) reported
@santanderuk Making money from millions of customers in interest, it's always the poor that suffer Im sure Ant and Dec don't have this problem because they don't bank with you. You've closed down banks this week and are trying too recoup through interest. #shamtander
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Gerard Brolly
(@doctorvenkmann) reported
@santanderuk Ludicrous it’s still not working. How about a bit more clarity for your customers. Give us an ETA on when we can at least expect it to be back online.
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Robert Cann
(@frodo10121984) reported
@santanderuk That does not help with making payments online or transferring money to other accounts. What remedial action will be taken on the back of this?
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Michele Welch
(@camdengirl67) reported
@santanderuk Been trying to access my account from the app on my phone having no luck. Hope this will be resolved soon.
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Amanda
(@AMFRobertson) reported
@TheFibroidPuppy @santanderuk They suggest using another bank's ATM - some customers are still having problems.
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Michelle_xx_xx
(@xx_Michelle_oo) reported
Come on @santanderuk @santanderukhelp sort your phone technical issue out it's been hours now 🤬🤬😤😤😡😡 haven't got online banking so can't check anything currently!!
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DeathBewitched
(@DeathBewitched) reported
@santanderuk app working now great but not happy with the disgusting tweet I saw from one of your colleagues
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Kaya La Roche 🌙♋
(@KayaLaRoche) reported
@scousebird77 @santanderuk It’s working for me too but the money I’ve sent to my NatWest account isn’t showing there now 😬
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Kaya La Roche 🌙♋
(@KayaLaRoche) reported
@studant47 @santanderuk @santanderukhelp It isn’t routine maintenance - that was last night and they don’t do it all day on a Saturday shutting their entire system. I’m not sure why they added that message. I can access the app and my balance is there thankfully. But the money I’ve transferred today is missing.
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Eric Andrew Charles
(@EACharles12) reported
@BeccaJ5216 @lisabrackers @santanderuk While this is totally unacceptable from Santander, it’s also foolish not to have many cards as all these providers regularly have issues
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Mansi
(@mansipatellx) reported
@santanderuk imagine being a BANK but your customers can’t access their money 🤡
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*puts 2 fingers to left forearm and bites lip*
(@GameBoiiSav) reported
@santanderuk fix up man wtf.
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Hannah Jordan
(@hanjordan) reported
@santanderukhelp @santanderuk pls help, I’d like to leave the house today
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aj snoop
(@snoopsaj) reported
@santanderuk Absolutely fuming with santander cant access anything trying to pay online for over 3 hours a bank your size should not be having a problem like this
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Robert Cann
(@frodo10121984) reported
@santanderuk This is not an update just a repeat of your last tweet an hour ago. Why don't you explain what the issue is and when you intend to have it fixed by instead of just feeding us all rubbish!!
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Mark McLaughlin
(@charteredtax) reported
@santanderukhelp @santanderuk Online banking has been down all day. Absolute shocker.
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Nick Lockyer
(@NickLockyer) reported
@will_hulse @santanderuk Not untypical for a complicated IT issue. Doesn’t mean it is a malware attack specifically. Could be as simple as a database problem, and they’re doing everything necessary to bring it back. Unless HCL are involved and they’re trying to mobilise knowledge from onshore IT
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Will Hulse
(@will_hulse) reported
@santanderuk Apparently been working hard for about 5 hours and still haven't made any progress
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Scoop
(@scoop_se25) reported
@santanderuk my app is working again please Don let this be temporary
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Fay
(@Fay52612049) reported
@santanderuk How long until this is fixed? It has been down for hours
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Tehcooky
(@tehcooky) reported
@nickppeters @santanderuk Mobile app working now pal, can’t go on to the accounts but can move money between them
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dirtm0nd
(@dirtm0nd) reported
@santanderuk app & website down, come on ffs useless
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Mcmingy
(@mcmingy) reported
@santanderuk Still doesn't help my situation as I've transferred into my Santander account but I'm being told I have insufficient funds.. 😩 so where's my money?
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💚❤💙💜🧡 lilly 💚❤💙💜🧡
(@longlivelillyxo) reported
@santanderuk doesn't fix the ************* issue.
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Alexander Holland
(@a1exh) reported
@santanderuk In today’s world of server virtualisation and network simulations, fall over redundancy etc this doesn’t happen IF you fund your IT department correctly. This should never happen. Smells like cost cutting
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DeathBewitched
(@DeathBewitched) reported
@santanderuk Sorry doesn't help people feed their families when they can't access their accounts
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Kaya La Roche 🌙♋
(@KayaLaRoche) reported
@santanderuk The app is working for me now but I’ve just sent money to my account with NatWest and it’s not showing in either account?! 😬
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MrPostman
(@MrPostman90) reported
Can anybody recommend a bank you are happy with that has a good online banking app? I’ve been with @santanderuk 18 years. When I needed a mortgage they couldn’t help me. When I needed to balance transfer a credit card balance, couldn’t help me. No more loyalty from me!
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bethatterby
(@AtterbyBeth) reported
@santanderukhelp tried to pay by card but it’s not worked and can’t even use the mobile banking app, and all we get is “sorry for any inconvenience caused” This is now the second time that I’ve had a problem @santanderuk #santander
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shaz
(@shazofficially) reported
@santanderukhelp @santanderuk this is honestly ridiculous, I can’t access nothing and I’m needing to transfer money the least you can do is compensate for people this is the biggest let down can’t call up or use the app so what’s the point