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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Website (25%)
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Mobile App (25%)
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Transactions (23%)
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Login (20%)
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Transfer (5%)
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Withdrawals (2%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Linlithgow, Morecambe, Chesterfield, Magherafelt, Newham, Brighton, Portsmouth, London, Fulham, Glasgow, Manchester, Towcester, Rochdale, Bristol and Dunoon.
| City | Problem Type | Report Time |
|---|---|---|
 Linlithgow |
Login | |
| Morecambe |
Login | |
| Chesterfield |
Mobile App | |
| Magherafelt |
Mobile App | |
| Newham |
Website | |
| Brighton |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Greening
(@greening_chris) reported
@mouthwaite @HSBC_UK Go to @santanderuk, been with them for far too long than I can remember, no issues at all in that time.
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Alan Gibbons
(@alan_gibbons) reported
@MrsAA55 @santanderuk Awful....customer service across the UK has gone downhill. They all try to push you towards 'self-help' on-line as it costs them a fraction to manage this way. The service is so patronising...
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john murphy
(@johnaze) reported
@santanderuk If your telephone banking put customers through to one of your customer service assisants straight away instead of the automated system talking crap for three minutes things would process a lot quicker.
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Alan Gibbons
(@alan_gibbons) reported
Approaching an hour on hold! WTF @santanderuk
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Patrick Fullerton esq. 🇮🇪🇬🇧
(@OirishPatrick) reported
@santanderuk appalling service from you. Booked an appointment and was given one for March 1st. Now get a call and say it has had to be cancelled. Next available 29th. It is easier to get a GP appointment than from you lot. I'm sure if I owed you money you'd be banging on my door
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emma broadhurst
(@emmabroadhurst1) reported
i have no idea how anyone gets any answers that are helpful from banks especially @santanderuk - must be the most infuriating customer support I have ever found. If you are elderly or need some additional support good luck! Its impossible with @santanderuk
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Nicola Edmead
(@novicecakemaker) reported
@santanderuk do you have a problem with your mobile app, it’s not letting me log in?
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Leif Jerram
(@LeifJerram) reported
@santanderuk what a shambles of a bank. 0 customer service. Website from the 80s. Call times of 1 hr + (haven't actually had time to stay on phone longer than an hour with no answer...what with having a job and all)
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AnotherToffee
(@NotDeadYetMate) reported
@alan_gibbons @santanderuk They really do not give a ****, mate.
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Lizzie Cheeld
(@lizziecheeld) reported
@santanderuk I need help removing someone from a bank account, I don’t know which form to use?
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Narrowboat Life Unlocked
(@Morningstar_73) reported
@santanderuk has anyone at Santander actually tried calling the call centre? On hold music volume 15 then you talk to someone who is on volume 8 then puts you on hold music at 15 again!! Please help save your customers hearing.
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Phil Billingham
(@PhilBillingham) reported
@bancosantander @santanderuk @santanderukhelp Trying to resolve a complaint Wrong complaint answered. Wrong email address given No compliance or complaint contacts on website Shall I just email the board and get them to intervene? Is that easier?
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Muntazir e Mahdi
(@TigerZindaHay) reported
@santanderuk seems to be given free hand to do whatever they like with the credit card and bank card of their customers. Block it when they want without notice and then demand customer to go to their limited number of branches to unblock the same. @financialombuds @RishiSunak
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@terri
(@terrieaharvey) reported
@santanderuk Had to be the worst bank ever l need to change from them to somewhere that will help you not steel your money
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Frances
(@FrancesKoneill) reported
@santanderuk Could you please tell me wht after 2 hours online and by phone no one can issue a card
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🆃🆁🅰🆅🅴🅻 🅹🆄🅽🅺🅸🅴 🛫🚢🗺🎢
(@ThisIsAshley_G) reported
@santanderukhelp Well, yet another 30mins of my life lost with @santanderuk for another problem! It can't be sorted & I have to call back another time, so yet more telephone hold time wasted... Might be time to reconsider using them, or charge them by the hour for my time... #banking
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Hazel Hemingway
(@HazelHemingway) reported
@santanderuk please can you tell me if your support line from outside the U.K. number is still available. You have requested me to get in touch
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Steph Butcher
(@sightseersteph) reported
Hey @santanderuk, time you stepped up your security! Three bank cards issues in the space of three weeks because my two newest ones have both been used fraudulently - one of which was used before the physical card even landed on my doorstep! Angry is an understatement 🤬
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Hilary
(@sarlat123) reported
@santanderuk appalling service held in for 31 minutes and call still not answered
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Alan Gibbons
(@alan_gibbons) reported
@santanderuk "We are experiencing high volumes of calls at the moment" Means: "We don't employ enough staff to give you good service"
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Finiasfinn
(@Finias) reported
@santanderuk terrible service...5 trips to the same branch over 3 weeks only to find it closed. Surely you can sort cover by now.
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David Waters
(@davidwaters79) reported
from
Knutsford, England
Goodness me @santanderuk @santanderukhelp you really, really don’t want people to call you. New customer here needing to speak to someone. I’m over 30 mins in & most of that was messages telling me not to call 😩😩
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Olivia Pope
(@Livsworld_GH) reported
@santanderuk I need urgent support to claim the bereavement funds from your bank. It has been several months and I’m not receiving the support I need to release the funds I am owed. I need urgent help PLEASE!!!
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nige sheppard
(@cbshep44) reported
@santanderuk I've been trying to make changes on the investment hub but I'm unable to read documents. Appears to be a website issue as alwaysin error when accessed. Been trying over a week.
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Pauline Curtis
(@8e9a7a08e19e4a6) reported
@santanderuk #walthamstow awful #CustomerService today went to open a savings account Told no more face to face service and insisted I apply online. I don't have broadband. Told to leave my details for an appt. Then got a call demanding I apply online. #discrimination
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ForestSoph
(@ForestSoph) reported
I have used online banking for many years and never needed a mobile phone. Now you have changed something and I cannot access my account. @santanderukhelp UK law demands that you allow equal access regardless of disability. #Santander #DisabilityDiscrimination #SantanderUK
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Sue
(@Sue62892930) reported
For some reason Santander has frozen our account we need to make a payment and my husband has been on the phone on hold to security for 1 hour 13 minutes and counting. What sort of customer help is this, we need to get to our money @santanderukhelp @santanderuk
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Alan Gibbons
(@alan_gibbons) reported
40 minutes on hold now @santanderuk Shocking service levels!
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Antony Rowell
(@AntonyRowell) reported
Big shout-out to @santanderuk for being the worst customer support department on the planet. 2 months waiting for a credit card application and get told I'm ineligible after 6 other people from the same department telling me I'm eligible and it's on the way. Avoid at all costs
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Leeroy Lee
(@LeeroyLee2) reported
@santanderukhelp @santanderuk are happy for fraud to be committed and will do NOTHING to help, im tempted to go in and handcuff myself in store till we get help