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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (33%)
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Transactions (27%)
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Website (15%)
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Login (13%)
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Transfer (8%)
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Withdrawals (4%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Woolwich, Enfield Town, Leicester, Wembley, Cambridge, Alton, Hackney, Cheltenham, Glasgow, London, Scarborough, Kingsbridge, Greenock, Stockport and Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Woolwich |
Website | |
| Enfield Town |
Mobile App | |
| Leicester |
Transactions | |
| Wembley |
Website | |
| Cambridge |
Transactions | |
| Alton |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Stanley more
(@stanleymore64) reported
@santanderuk My son just left this mob because of their poor service and attitude. He wouldn't recommend them to anyone 🤔
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WhalesOfWallStreet Channel
(@Whales0fWallSt) reported
@walletapps @santanderuk no, but the banks need support because they are about to be replaced by Crypto exchanges...
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Asif Rana
(@HounslowParking) reported
@santanderuk I can’t get the time of day from you people at the moment. Absolute shambles. Too long to list here but atrocious service and complete lack of accountability. Stay away!
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Alan Marsh 💙
(@alan_marshphoto) reported
@santanderuk No thanks you shut mine down hadn’t used in a while. Still had some money in a account. The staff on the counter were not even interested. You never even had a staff out branch front 😡
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carole tipping
(@CaroleTipping) reported
@santanderuk I’ve been with you for years Santander, please can I claim the £130, why treat new customers with £130 then kick your very loyal customers in the teeth. Also your customer service is disgusting
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Ged Maher
(@Geddyboy100) reported
@santanderuk I’ve tried once again tonight to open a joint current account on line . It takes me to the very end of the process and then I get an error message .. been trying for 3 weeks
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Suzy C Miller
(@suzche12) reported
Trying to open an account for my teenager is an absolute nightmare. @santanderuk you’re service is an absolute joke. How many times do I need to download information and how many different ones do you need when already should be on your database as an existing customer!
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Stoo
(@stoocrow14) reported
@santanderuk Why change to a bank who offered zero assistance to a long standing elderly customer during lockdown who was made ill by being unable to pay his bills. Selfish and unhelpful company
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John Drake...⛳🏌️♂️🥃
(@DrakeyDistiller) reported
@santanderuk hi , I’ve been disconnected twice re an enquiry earlier today, tried to find the live chat line on website, its well hidden, any chance of talking to somebody?
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Dave
(@status_409) reported
@santanderuk Your uptime has been worse than TSB's recently. I'd advice people to look elsewhere if they actually need access to their funds.
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Sharon Boothroyd
(@SharoBoothy) reported
@santanderuk You've shut your branch down in my town so there's not much point banking with you.
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Ian J. Fincher
(@IanJFincher) reported
@santanderuk Can't stand Ant and Dec, so why waste my money with you when you pay those two ridiculous fees for **** advertising.
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Tomcat
(@UnbearablesVAR) reported
@santanderuk Santander 123 has been ok for me for years, Only problem is, having your customer service staff working from home is awful, long wait times, staff blaming their slow computer, poor sound quality etc. Get this sorted and you’ll be ok again.
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Forking Forklifter
(@Angryyorkshire2) reported
from
Bradford, England
@InnTooned @TheSplendidFox @santanderuk I really liked my coop account. Sadly, after an online scam incident, they closed my account without warning. Perhaps not so customer friendly, but a very good bank.
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wendy brown 💙
(@bookster54) reported
@santanderuk. Ok I'm still waiting for someone from your complaints team to call me. Promised by today, still waiting, still no refund in my account. 10 days since my first call, + 3 hrs on phones. Appalling cust service
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MP TRAVEL - Sheffield
(@TravellingMP) reported
@santanderuk @AskNationwide best service out there imo, everyone helpful and never any mistakes! 👍
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John Macdonald
(@JohnMac87014501) reported
@santanderuk hello can you help me with a number to whoever is dealing with credit card payments .
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Ashley Costello she/her
(@theresilientkid) reported
@santanderuk I have a business bank account and it really does need to catch up on the tech. App doesn’t allow face recognition, you can’t change references when making a payment from it. Really slow
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Forking Forklifter
(@Angryyorkshire2) reported
@santanderuk I've really enjoyed reading the comments and seeing Santander getting slaughtered, but the novelty had worn off now so I'm going to block you, bank. Buh bye
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leigh atherton MSc Business & Management,I.S,M.
(@leighatherton2) reported
@santanderuk nice offer. but how long before you go bankrupt or completely shut down since you have shut all the branches on the fylde coast and your machines have disappeared
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Holly Haystead
(@dollyholly1610) reported
@santanderuk @santanderukhelp I have tried multiple times to get through to your call centre, I am running out of time to sort a balance transfer **** up that means I have double the amount I wanted to balance transfer on my Santander card! Impossible to sort out online as well!
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Jacki Jam
(@Jacki_Jam) reported
@santanderuk If you spent some money on actual staff, opened branches and improved customer service instead of paying those two stupid tw*ts on TV to front your marketing maybe you wouldn't need to bribe people to open an account
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Jyaems 🍥
(@jyaems) reported
@santanderuk Closed my Santander investment hub account years ago and still get emails about it so clearly the account wasn't closed properly... after I had already gone through multiple complaints for various problems.
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Tony James
(@TonyJam76357203) reported
@santanderuk High street banks appear to be on the way out so to attract and keep customers they need to go 100% on telephone customer service, recent experience, (45min wait), prove to me Santander aren't bothering with this.
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MrKetamine
(@KetamineMr) reported
@SWAINY72 @santanderuk No banks offer loyalty bonuses mate, only sign ups. There's no benefit for existing customers to leave their current banks usually unless they're awful, hence why banks offer sign up bonuses
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Ron B
(@RonBaber) reported
@santanderuk You used to pay 3% interest for £5 monthly fee, now it’s 0.3% for £4 fee - hardly customer focused! Maybe if you stopped paying Ant and feckin’ Dec our previous interest. . . .they’re enough to make anyone go elsewhere!
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AJ
(@AngelaJones2012) reported
@santanderuk I have had a Santander account for almost 10 years. The local branch has closed down, the monthly fee has increased and cash back perks dwindled to none. If you pay me £130 its possible I’ll stay with you..?
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Philip Westlake
(@yeovil1962) reported
@santanderuk 3 months to get 130.00 no chance. Had an account with you but you wouldn’t give us a mortgage. Went to another bank and absolutely no problem. Need to look after people better
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Abdullah Mahmoud
(@AbdGMahmoud) reported
@santanderuk Best thing I’ve done is switching off Santander. The worst customer service ever. Booked two appointments at branch to then be told no one is available! Hang up on me and they take monthly fees for literally doing nothing!
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wendy brown 💙
(@bookster54) reported
@santanderuk ok, after 4 hours on the phone over 5 calls, 2 Twitter staff, 6 call staff all unable to action refund despite seeing the error. 2 dispute refs, 1 complaints ref and no promised call back I've emailed consumer help at the Guardian and copied you in. #santanderuk