Santander

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Santander Outage Chart 05/14/2025 05:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Transactions (26%)

    Transactions (26%)

  3. Login (15%)

    Login (15%)

  4. Website (13%)

    Website (13%)

  5. Transfer (10%)

    Transfer (10%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map

The most recent Santander outage reports came from the following cities: Wakefield, Peterborough, Herne Bay, Pontypridd, London, Dumfries, Hounslow, Cricklewood, Barking, Liskeard, Bromley, Tower Hamlets, Wigan, Smethwick and Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomWakefield Mobile App
United KingdomPeterborough Mobile App
United KingdomHerne Bay Mobile App
United KingdomPontypridd Mobile App
United KingdomLondon Transactions
United KingdomDumfries Website
Map Full Outage Map

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • gavrichards77 Gav Richards (@gavrichards77) reported

    @firstdirect had unexpected deposit on Christmas Day which I can now only assume was part of @santanderuk error that I read about in news today. I’d already contacted business that “paid” me but had zero communication from you before it was withdrawn from acc this evening.

  • siannieski Siannieski 💙 (@siannieski) reported

    @santanderukhelp @santanderuk being bothered by a phone call from "Santander" numerous times today. Obviously not replying to them but will sharing their number help in the #fishing world?!

  • ShivMRyan siobhan ryan 💙 (@ShivMRyan) reported

    @santanderuk So today is not a working day for your Ramsgate branch. That's great for them. Went out of my way on the way to work and tried to pay in a cheque and the machine wouldn't accept it. Thanks

  • grumpyoldgrocer steve denny (@grumpyoldgrocer) reported

    @santanderuk is your SMS verification working properly today

  • skalovingeek stephanie (@skalovingeek) reported

    Tried to activate my @santanderuk CC. App shows a balance, website shows a balance, text message arrives saying I haven't activated it. I'm confused. Can't call as it's Christmas and online doesn't show an obvious option.

  • ChelssBahh anti247 (@ChelssBahh) reported

    @santanderuk have ruined my Christmas, not allowed to access my own wages cos I haven’t worked there for 3 months???? So now I can’t use my money and it’s the DAY before Christmas?!

  • WarrenGway Warren Greenway (@WarrenGway) reported

    Good to see @santanderuk sharing the Festive Spirit. 0800 Customer Service (there's a clue!) now voicemail advising re-dial 0900 number (premium rate) Pensioners now getting charged £'s in ignorance. Feliz Navidad

  • JayneKitsch Jayne Robinson (@JayneKitsch) reported

    @santanderuk your customer journey online and on mobile is a mess. Just need to speak to a real person and it's like a digital gauntlet of bots and too many different types of passwords to remember. Can't believe I'm gonna have to go into a branch for such a simple request.

  • Loubles0Loubles Loubles (@Loubles0Loubles) reported

    I don't think I have ever talked to a service centre that is more annoying than @Santanderuk, three minutes and counting of the woman telling me I'd really rather not talk to them right now

  • tellingly_ Tellingly (@tellingly_) reported

    @santanderuk Hi there - is anyone working in your call centres today? I've been on hold for 1 hour and need to speak to the fraud team.

  • MehranA54362235 Mehran Ali (@MehranA54362235) reported

    @santanderuk hi , I have previously withdrawn from Santander to Coinbase and I’m wandering since all this trouble with the fca etc , would I have any issues withdrawing money from Coinbase to Santander account?

  • alanartdirector Alan Kittle (@alanartdirector) reported

    Don't appreciate @santanderuk thinking they know better than me when I try to buy ETH and they block the transaction because, in their own words, "bitcoin is unregulated" ... FFS!

  • velo_2004 velo (@velo_2004) reported

    @santanderuk online banking down?

  • Ow3n861 Ow3n86 (@Ow3n861) reported

    @santanderuk due to fraudulent activity my account has been frozen for nearly six weeks, I can't reach anyone on the phone and the local branch say they can't help either. I really need my account opening, what should I do?

  • 20Rwalmsley Dr.Crypto (@20Rwalmsley) reported

    @alanartdirector @TheFCA @santanderuk Yep luckily I’ve not had huge issues with NatWest but I’m sure it’s coming 🙄🙄

  • brendankiwi brendan greally (@brendankiwi) reported

    @santanderuk covid seems to be an excuse not to offer customer service.. tried calling your customer service number several times this month- absolutely useless- 40 minutes waiting in a queue.. never been answered!

  • cmeksteen Charlotte Eksteen (@cmeksteen) reported

    Disappointed with customer service @santanderuk Wimbledon branch today. Refused to verify my identity documents even though I am a customer. @santanderukhelp

  • ukmovienews ukmovienews (@ukmovienews) reported

    @santanderuk @BBCNews HELP! I have been constantly receiving letters for the previous owner, last 11 years, and I would return to sender. I eventually opened one and it was a demand. What do I need to do so you stop sending them to my address? I DO NOT KNOW THIS PERSON!

  • corinnareilly Corinna Reilly (@corinnareilly) reported from Old Windsor, England

    @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

  • MrB_West Ben West (@MrB_West) reported

    @santanderuk phoned your current account customer services and my partner assumed to be female when I use the term ‘partner’. It’s just frustrating having to explain that it’s actually a male when I call. You’re not the only bank, but it’s nearly 2022... sort it out!

  • Christi27056405 Christine Baird (@Christi27056405) reported

    @santanderuk can you return my money you are holding from me i transfered to the wrong account the account has a block and you wont give me my money back, if the accounts blocked surely it should bounce back to my account #robbingbandits

  • KatieHaxby Katie Haxby (@KatieHaxby) reported

    @santanderuk any known issues? I used my card fine a few hours ago and now Amazon saying there’s an issue with my bank and they can’t fulfil my order. I’ve checked my account and all@is as it should be.

  • TheIceMaidenBrr Grizzly Kitten (@TheIceMaidenBrr) reported

    @HalifaxBank I’m a customer-not with you but unfortunately with @santanderuk Any chance I could be one of the lucky ones and be freed from their evil clutches?! It would absolutely make my Christmas 🙏🏻

  • alanartdirector Alan Kittle (@alanartdirector) reported

    It's laughable @TheFCA are throttling access to #DeFi when their inability to control the banks led to ruin and bailouts - taxpayers paid. The fiery hoops I'm having to jump through to buy ETH @santanderuk blaming Govt, "approved" platform wants selfie like I'm a kidnap victim!

  • AzK1099 AzK (@AzK1099) reported

    @santanderuk How about your Finchley Central branch update their website to show its customers the correct opening times. My mother is now standing in the street waiting and when she asked a member of staff about this she was called rude. Disgraceful service frankly.

  • WernerBunt1 Werner Bunt (@WernerBunt1) reported

    @santanderuk what is happening with your mobile app. Can’t log in on my phone. Second day running

  • timmul01 timmul (@timmul01) reported

    @santanderuk Does Mike Regnier think it's ok to block someone's online banking solely for making a payment, and then require waiting in a 70 minute call queue to even discuss fixing it?

  • Paul22260748 Paul (@Paul22260748) reported

    @santanderuk Receive an email from Santander saying" am I ready for investing, we are waiting for you."Joke really when waiting for debit card replacement,contacted them 3 times since 23ed Dec about nfc not working on app with new card details and no way of paying for petrol

  • JWozniak16 John Woz MBA (@JWozniak16) reported

    Is there any wonder why people are leaving traditional banks such as .@santanderuk - archaic web portals and terrible customer services. Can’t wait to close my account this week. Get with the times or risk losing more customers.

  • loumacgregor louise macgregor (@loumacgregor) reported

    Santander really have the worse customer service and I don't think they care! @santanderuk