Santander

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Santander Outage Chart 10/31/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Website (33%)

    Website (33%)

  2. Mobile App (33%)

    Mobile App (33%)

  3. Login (19%)

    Login (19%)

  4. Transactions (7%)

    Transactions (7%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (4%)

    Transfer (4%)

Live Outage Map

The most recent Santander outage reports came from the following cities: Faversham, Belfast, Linlithgow, Morecambe, Chesterfield, Magherafelt, Newham, Brighton and Portsmouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomFaversham Mobile App
United KingdomBelfast Mobile App
United KingdomLinlithgow Login
United KingdomMorecambe Login
United KingdomChesterfield Mobile App
United KingdomMagherafelt Mobile App
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RayShmn Ray (@RayShmn) reported

    @santanderuk been holding on for over 40mins waiting for Santander to answer the Credit Card line for existing customers. Disgraceful service…….Still no answer

  • LunaNotreally Not Luna Lovegood 3.5% 🖤 🌿🏴󠁧󠁢󠁷󠁬󠁳󠁿 🎪🇪🇺 (@LunaNotreally) reported

    When you can't sleep at 3am because @santanderuk are preventing your mum from getting the urgent care she needs because they're so slow in doing paperwork despite being told why its urgent. Don't bank with them is my advice.

  • lynjobaggins Lynda Jones (@lynjobaggins) reported

    Woke up feeling helpless re #Ukraine situation,in my younger yrs I'd have travelled overland to Poland to help in someway So thru my bank @santanderuk gave donation which they match Been told better than donating clothes,so donated those to local charity shop

  • Alijaney Ali W (@Alijaney) reported

    Oh dear @santanderuk , I’ve always said I’m happy with your service when many others moaned but not today. You clearly don’t want to help me by phone as wait time crazy and your robot on chat doesn’t understand my question. All I need is to get my new card!

  • mickeylove24 Mike Lowe (@mickeylove24) reported

    @santanderukhelp No one has been in touch. It’s been five months. My credit score is now in the poor band. My credit card companies might take them away. @santanderuk clearly don’t care about this and the impact terrible service has on people

  • Dsfox6 Damien Shields (@Dsfox6) reported

    I don’t know who has the worse customer service @MillerandCarter @AvivaUK @santanderuk let’s start a poll?

  • emma_amara Emma Amara (@emma_amara) reported

    @santanderukhelp @santanderuk I was on the phone for 100m to remove a block on my account. It was a regular payment. This is not acceptable. Your web chat team did not help and need more training. As a result, I will be closing my account as coupled with the batch closures, if both the internet/physical

  • oldroyalnavy Mr P (@oldroyalnavy) reported

    @santanderuk why is it I can never get through to you by phone, been on hold for 15,20,25 minutes, poor customer service with the same boring COVID message

  • DHolbrooke82 D₳N_H (@DHolbrooke82) reported

    Day 2 stuck on Phi Phi island with no money after @santanderuk blocked my card and they still can't work out how to give me access to my own money. Useless!!

  • Bobby1261299593 Robbiemitch123 (@Bobby1261299593) reported

    Hey @santanderuk I've raised a refund request with @pizzahutdeliver as advised over the phone earlier Apparently I need to try to resolve unauthorized payments with them before you can help? But @pizzahutdeliver are arguing that this isn't true?

  • DHolbrooke82 D₳N_H (@DHolbrooke82) reported

    @santanderukhelp 2 hours left in my hotel before I have no access to water, shelter and electricity in nearly 40°c heat. And this is @santanderuk supposedly keeping me safe

  • IestynEdwards Iestyn Edwards (@IestynEdwards) reported

    @santanderuk Was on hold just now for twenty minutes, heard the dial tone for a few times, then the connection was broken at your end. Don't want to wait again for the same thing to happen. Suggestions, please?

  • RayShmn Ray (@RayShmn) reported

    @santanderuk worst credit card service. Over one hour on phone again, gave up again. Unable to use card due to this. Chat service couldn’t help other than referring back to the same phone line. Used Nationwide credit card instead

  • john_kilmister Henry James-Kilmister ✝️🇬🇧🏳️‍🌈🇮🇱 (@john_kilmister) reported

    @santanderuk Shocking wait as Santander select customer, locked out nearly on phone 57 minutes waiting!! Help!!

  • NoWitAtAll Ian M (@NoWitAtAll) reported

    @santanderuk struggling to pay for an item online (card declined) now struggling to speak to customer service, I keep getting cut off!

  • AWalker16811882 AWalker (@AWalker16811882) reported

    Is anyone else having trouble with @Tesco accepting @santanderuk payments? A couple of times contactless refused, but worked on chipnpin. Now an online order delivery not turned up because @Tesco claim the bank have declined the card....but its working everywhere else!

  • simonmone Simon Mone (@simonmone) reported

    Closed my @santanderuk savings ac and my Zero cc (had it for 11 yrs). Cahoot card next (which I've had for even longer) then kids current ac's. 20 years a customer and it all changed on one call which was recorded for training and quality purposes #irony #poorcustomerservice

  • Tedsmomma Susanne Humphreys 🌸 (@Tedsmomma) reported

    @santanderuk Hi, is there any reason I can’t access my account via the app? No updates required. Logged on online to be told to go to app to verify??? Very frustrating.

  • Paulhut20013625 Hutchy (@Paulhut20013625) reported

    @santanderuk absolute joke impossible to book an appointment in branch tried online and through call centre number

  • jerich0makelele vit (@jerich0makelele) reported

    Having one server on the till in a branch in the city, @santanderuk disgraceful customer service.

  • Williams76David david williams (@Williams76David) reported

    @santanderukhelp @santanderuk I've been held hostage by one letter. No one will help, now I have to waste my time and money coming into a branch when I can, to sort it out because I'm now paranoid Incase someone has asked for a loan or opened an account in my name.

  • AnthonyLochiel Septuagenarian49 (@AnthonyLochiel) reported

    @santanderuk Yeah, less and less cashback to such an extent that it's almost down to nothing

  • glitteringheels Natasha Wharton 🇺🇦 (@glitteringheels) reported

    Been on hold for ages trying to sort the issue with my card out 🙄 Just need it unblocked @santanderuk Why the long wait?

  • Problematictv ♥ Stop J@bbing Children ♥ (@Problematictv) reported

    Does anyone know why @santanderuk online banking has a massive problem with @ThreeUK mobile Wi-Fi. I've put up with this for 2 years with no explanation. 10 log in attempts just to get thrown out each time when trying to transfer money. And that's on a ****!ng good day.

  • sclip3 Sharon Ickeringill (@sclip3) reported

    @santanderuk @santanderukhelp Called 3 times now and been on hold 35 mins and cut off, No human webchat or email contact. Why is it so impossible to get help with being able to use my bank card. @antanddec don’t mention that in the adverts 🤬😤

  • dannybrave1234 Ebot (@dannybrave1234) reported

    @santanderuk apologies, I can’t contact any other way. If the teller counter a large no of cheques wrongly, is there a check further down the line to correct it?

  • StuartSanchez88 Stuart Sanchez (@StuartSanchez88) reported

    @santanderuk @santanderukhelp @bancosantander DO NOT EVER BANK WITH THESE SCAMMERS!! 2nd time in 2 months now they have stolen over £40k from my account just because I sent money to another of my accounts that has my name on it 🙈🙈🙈🙈 #terrible #worstbankever

  • emma_amara Emma Amara (@emma_amara) reported

    @santanderukhelp @santanderuk Banking is difficult, then Santander cannot service my accounts efficiently

  • Bilbob90596154 Bilbob (@Bilbob90596154) reported

    @santanderuk What is going on? Everyones Card is Declining everywhere in shops, Nobody working in Customer Service, currently on hold for an hour trying to speak to someone, my card is suspended, absolute joke. I will definitely change banks after this, embarrassing.

  • alison_coole Alison (@alison_coole) reported

    @santanderuk absolute rubbish bank to deal with. Shocking customer service. My advice find a better bank with decent staff