Is Santander down?

@BBCWatchdog my parents have had nearly 10k stolen from their bank and @santanderuk are refusing to refund it. Please can you help

Does anybody actually ever answer phones anymore? Put an auto chatbot in place that never answers the issue and the. Expect you to sit on hold for hours. Many culprits. Today was @santanderuk and @lpoolcouncil

Congratulation @Santanderuk, I've now been holding on, waiting for you to answer the phone, for OVER ONE HOUR. You have to train staff to provide such an awful service :(

Does anyone bank with @santanderuk ? Are they a good bank to go with for customer service etc? #Santander Been a customer of @NatWest_Help for 21 years but they have zero respect for their customers

@santanderuk are there currently issues with the banking app as i can't get it to open

@santanderukhelp @santanderuk I have explained that the address you have provided is not working, and requested you contact me by PM. Have you reverted to the same appallingly low standard as your colleagues? @TheFCA

@santanderuk your business mykyc & customer service is an utter joke. We are moving bank ASAP.

@santanderuk your customer service is abysmal. 3 days I’ve tried to get hold of you, by phone and through your online chat, and nothing!!! And it was you who sent me a letter saying could I get in touch with you!!!! Chance would be a fine thing. 0/10 poor.

@santanderuk Over 20 minutes now. This is really dreadful service.

Bloody hell @santanderuk when you block me out of my online bank account the least you can do is answer the phone! On hold over 5 minutes already.

@santanderuk why are your customer services so pathetic? I've repeatedly chased and was promised a response by 48hrs and promised a call at 5pm by close of business today 8pm by back office team. And surprise surprise didn't get the call. Clearly its urgent for me, but not for u

@santanderuk Is there a problem with authorisation text messages? Trying to checkout a food order, and the OTP code isn't coming to my phone.

@santanderuk over 20 min on hold to your finance company this afternoon and 30 min tonight to be hung up on cause ur offices shut at 5 some customer service there

On hold with @santanderuk. Again. Just the worst. Too many problems, too few staff… can’t leave soon enough, absolutely ***************.

God the amount of condescending talking down to we got at Santander bank Scarborough is bloody unacceptable, especially from someone who wasn't solving our issue. I expect more professional attitudes @santanderuk , this is not good enough.

@santanderuk I have been on hold nearly 2 hours, wtf is going on

disappointing result trying to continue mortgage @santanderuk #nhsworker working two jobs within the #nhs wouldn’t accept second income as not having a payslip every week even tho good income every month. needing to move and leave mortgage early.#thanksfornothing @antanddec

@santanderuk would you like to explain why it's so difficult to register my mum's death with you? I'm being sent from pillar to post for an account which has very little in it. In contrast @CoventryBS and @Nationwide were extremely welcoming and bent over backwards to help

@santanderuk hi I’m existing mortgage customer how do I make an appointment with an advisor?

@santanderuk your support team and all in all service has been absolutely dreadful in helping me cash an international cheque. No updates and when I call no one seems to have a clue what is going on. Please can you provide me with better service. Issues been ongoing for 2 months

@santanderuk help me by making it easy to book an appointment in a branch online please! I just cannot find where to book and getting a tad annoyed.....😫

@santanderuk …nearly 7 weeks to reject a mortgage application because I had 4 months not working after 30 years serving as a police officer , information provided at the outset,banked with you for over 25years#notanymore

@santanderuk urgent help needed and your helpline isn't answering. 93 year old has handed over bank details to 'police' and we need someone to pick up. Please help

@santanderuk appalling service today. Unable to speak to a mortgage advisor in branch? Who made this decision and how are they still apart of your company? Decision can only have been made to provide no service to customer and remove local jobs

@santanderuk can you send me the fraud team email I’ve been on hold forever and you webchat robot is not helpful. I need to send you documents. I am not a customer

.@santanderuk How is an email entitled "We've got news for you" telling me how much (little) I have earned from my current account a "service message" allowed when I indicate I don't want to be bombarded with marketing emails?

@santanderuk can’t access online pls

Jesus..just spoke to the most patronising bloke on @santanderuk customer service line. Idk if hes having a bad day or just thinks im stupid for not knowing something but christ..what ******** was his problem...

@santanderuk card frozen and overseas. Have no money. Blocked trying to pay for a funeral. Chat useless, call waiting forever. Help!

@santanderuk I'm trying to open a current account but I work in the third sector - your drop-down on the form only offers public sector, private sector and armed forces. What do I do?