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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Santander problems in the last 24 hours
The following chart shows the number of reports that we have received about Santander by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Mobile App
Santander Outage Map
The most recent outage reports and issues originated from London, Boultham, Glasgow, Belfast, Watford, Walthamstow, Mitcham, Manchester, Prestwick, Loughborough, Southampton, Croydon, Edinburgh, Hillsborough and Blackburn.
Santander CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Santander Issues ReportsLatest outage, problems and issue reports in social media:
@davymartin346 @santanderuk I agree no on line chat no one picking up the phone, why say 24/7 help when you can't get it😡
from Boultham, England
@santanderuk your website sucks Why do you make everything so hard!?? Arghhhhh
@actionfrauduk @alibaba_cloud @santanderuk Thanks for responding. Reporting spam to Google or O2 is easy, but reporting it to 7726 is not. Do you know why? After several tries it has now gone. Any chance your IT provider could try replicating my experience then fix it?
@santanderuk I’m not having a good day! Froze my cards whilst on holiday, unfroze yesterday, but they are still Frozen 🥶 Spoke to Customer Services, who say there is no restrictions on my cards, they don’t know what’s happened…….Meanwhile, I have no CARDS send help
@santanderuk waited on four separate days for over 20 min each on your fraud line without answer. This is appalling. With this level of customer service can you give me any reason why I shouldn’t change banks?
It amazes me that traditional banks are still around. My new @santanderuk card. The letter says use vertual assistant to activate. It tells me to log in. 15 mins on the phone, lady tells me I can't log in because I dont have account details. #incompetent
@DotLepkowska @santanderuk Message @Centhanticol now to fix your account immediately
@santanderukhelp Actually, I take that thanks back. We're now into our 4th hour on hold. Payments to the carers ergo look after our father are now delayed. The service from @santanderuk is appalling. Are customers supposed to hold indefinitely?
@santanderuk trying to pay credit card on website. Twice I've got right to the end, did the security and then it messes up and doesn't confirm my payment has gone through.
@santanderuk Locked out of my account using correct login details. Is there a problem?
@santanderuk your customer service is shocking. On hold for 40 minutes (so far) when there’s suspicious activity on my account and still no resolution #badcustomerservice hell yeah I’m channeling my inner #karen
@santanderukhelp @santanderuk we've been on hold for 2hrs desperately trying to speak to someone regarding an account you've shut us out of. Finally speak to someone and she cuts us off!! This is shocking service.
@santanderuk I've been on hold for almost 25 minutes trying to sort a time-sensitive failed payment - are you guys having an issue today!?
@santanderuk My 89 year old father is having a problem with an account that he keeps with you. He has called numerous times but each time he's been disconnected - after a very long wait to speak to someone. So he's given up and is extremely anxious. What to do?
from Edinburgh, Scotland
Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?
@santanderuk I've been scammed please help
@santanderuk I've just noticed on my mobile app that a purchase I made yesterday at a supermarket has come out of my account twice - I've checked my receipt and I was charged for and paid the right amount but now on my transactions its a duplicate amount gone out!! Please help!
@DJ995031 @santanderuk I've been with First Direct for years with absolutely no problem.
Is there any bank that offers a reasonable telephone answering service? I have been in a queue to speak to @santanderuk for 43 minutes. Are they all just as bad?
Oh @santanderuk why am I having problems with online card authorisations and why did I have to reset my mobile banking credentials? Why did it have to be the night I go back to work?
@santanderuk so as a business account holder for many years, How does one open up a secondary account for the same business to use as a savings account, because on your website it’s impossible to open this type of account
@santanderukhelp @santanderuk Hi, any update on my case? Ref MIRO11184087 Any more letter issued? It’s been since the 6th May. Account still blocked. Please help.
I had an issue which needed resolving asap - I was told premier banking via @santanderuk gives you priority service on the phone however 30 mins later I’m still on the phone and had to cut the phone because I cannot wait any longer. Awesome service 👍
@santanderuk absolutely disgraceful service from you! Yesterday we waited for an hour to be put through and then the the call went dead. Today exactly the same but 90 minutes waiting and then dead when finally answered. Went to the local branch and they wouldn't help either!
@santanderuk I’m trying to close some accounts at your bank but your live chat/ 48 hour response times don’t appear to be effective, phone disconnects . It won’t allow me to do it online…any chance anyone can actually provide some customer service please ?
from Oldham, England
Is anyone having issues with @santanderuk app on #iPhone? Song log me in!
Appalling service from @santanderuk trying to help our two Ukr refugees open bank accounts. @krishk Even thinking of cancelling own personal account….
@santanderuk can you please tell your customers what's going on that so many of us have had the same issue of fraud by Amore London?? It's been happening for two days now and no official word about it
Great customer service this morning by @santanderuk - ten minutes on hold to be cut off 🤬🤬
@santanderuk you have the WORST customer service I have ever experienced. I’m trying to resolve a very simple issue and I’ve been on hold now for an hour. You’re wasting my time.