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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
Mobile App (21%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Liverpool, Birmingham, Godalming, Chelmsford, Chester, Bath, Crawley, Exeter, Middlesbrough, Canterbury, Enfield Town, Hastings, Milton Keynes, Bristol and Mitcham.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
@santanderuk anyone answering your phones?? Ive been told someone has tried to access my accounts re fraud but nobody answering your phones to discuss??
@santanderuk is there an issue with the banking app, trying to log in but wheel just keeps spinning and not logging on.
.@santanderuk How is an email entitled "We've got news for you" telling me how much (little) I have earned from my current account a "service message" allowed when I indicate I don't want to be bombarded with marketing emails?
@santanderuk card frozen and overseas. Have no money. Blocked trying to pay for a funeral. Chat useless, call waiting forever. Help!
@santanderuk can’t access online pls
@santanderuk can you send me the fraud team email I’ve been on hold forever and you webchat robot is not helpful. I need to send you documents. I am not a customer
Today (day 7) I finally got access to my @santanderuk account again. No notification, apology or anything. Instead a mortgage repayment on the account for an already fully repaid mortgage with them!
@santanderuk hi I’m existing mortgage customer how do I make an appointment with an advisor?
@santanderuk Will not need to take time off work to sort out your errors
On hold with @santanderuk. Again. Just the worst. Too many problems, too few staff… can’t leave soon enough, absolutely ***************.
@santanderuk pathetic company… its plastered all over your website that I don’t need to notify you if I go to Europe, and then you decline my hotel bill in Italy… what’s the point of having your card? I have issues every time with you
@santanderuk help me by making it easy to book an appointment in a branch online please! I just cannot find where to book and getting a tad annoyed.....😫
@santanderukhelp It’s a GENERIC QUESTION and you do not need to access my account! Let me rephrase… How early can someone agree a new rate if they are in a fixed rate mortgage? Can you kindly help with the generic answer???? @santanderukhelp @santanderuk
@santanderuk Was advised letter was sent did not receive one. Was asked for I’D and did not have this and unable to get home and back due to your short opening hours- no customer service
@santanderuk I'm trying to open a current account but I work in the third sector - your drop-down on the form only offers public sector, private sector and armed forces. What do I do?
@ashtonkeevil @LloydsBank My problem is with @santanderuk . I have never experienced anything like it. 😕
@santanderuk appalling service today. Unable to speak to a mortgage advisor in branch? Who made this decision and how are they still apart of your company? Decision can only have been made to provide no service to customer and remove local jobs
@santanderuk Hello. I need help with something
@santanderuk I have been on hold nearly 2 hours, wtf is going on
Jesus..just spoke to the most patronising bloke on @santanderuk customer service line. Idk if hes having a bad day or just thinks im stupid for not knowing something but christ..what ******** was his problem...
disappointing result trying to continue mortgage @santanderuk #nhsworker working two jobs within the #nhs wouldn’t accept second income as not having a payslip every week even tho good income every month. needing to move and leave mortgage early.#thanksfornothing @antanddec
@santanderuk would you like to explain why it's so difficult to register my mum's death with you? I'm being sent from pillar to post for an account which has very little in it. In contrast @CoventryBS and @Nationwide were extremely welcoming and bent over backwards to help
Hi @santanderukhelp @santanderuk The secure message option seems to have disappeared and on this screen the Chat and Close account links are unresponsive. How can I get help please? Your customer service used to be easier than this!
@santanderuk How do i get to contact Mike regnier please , my sons complaint has been handled appallingly from a lost letter that was signed for and didn’t make it to fraud team to lack of communication via letter and then a letter arriving on the 4/8/ 22 dated 17/7 just terrible .
@santanderuk …nearly 7 weeks to reject a mortgage application because I had 4 months not working after 30 years serving as a police officer , information provided at the outset,banked with you for over 25years#notanymore
@santanderuk your support team and all in all service has been absolutely dreadful in helping me cash an international cheque. No updates and when I call no one seems to have a clue what is going on. Please can you provide me with better service. Issues been ongoing for 2 months
@santanderukhelp I cant block it as it doesn't give a number just 'SantanderUk' I will forward to the email address gladly 👌
Do not bank with @santanderuk @bancosantander if you wanted to be treated with respect as a customer
God the amount of condescending talking down to we got at Santander bank Scarborough is bloody unacceptable, especially from someone who wasn't solving our issue. I expect more professional attitudes @santanderuk , this is not good enough.
@santanderuk urgent help needed and your helpline isn't answering. 93 year old has handed over bank details to 'police' and we need someone to pick up. Please help