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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Santander problems in the last 24 hours
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Mobile App
Santander Outage Map
The most recent outage reports and issues originated from Studley, London, Middlesbrough, Carlton on Trent, Guildford, Milton Keynes, Wisbech, Crawley, Fareham, Hampton, Abertridwr, Southampton, Perth, Reading and Derby.
Santander CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Santander Issues ReportsLatest outage, problems and issue reports in social media:
@santanderuk It's a shame you don't invest more of those profits into more staff. Over an hour waiting on the phone to discuss suspected credit card fraud. Very poor customer service.
@santanderuk I echo the call for more customer service staff. 40 minutes, then the staff member put us in the queue again and still holding after another 15 minutes. Not sure we'll get dinner cooked tonight. Not sure how you can state you are continuing to support your customers.
Disgusting behaviour from @santanderuk - completely and suddenly cut my overdraft due to being on MATERNITY LEAVE - of course my circumstances have TEMPORARILY changed. Really disappointing service to a loyal customer and especially a new mum in this pandemic.
Hey @santanderuk just been on hold for over an hour only for the phone to be put down on me. I just wanna close my help to buy, please help me to buy! #Santander
I wonder who can bet my time waiting time too @santanderuk @santanderukhelp 20 mins so far.i call that poor service
@santanderuk Live chat on your website is rubbish. 20 min on a phone and still waiting. What are you doing?
@XmoSteve @santanderuk @santanderukhelp ..Sadly because banks are bastards. No one on their collective staff ever takes Ownership of Stuff. Santander is frequently in abysmal service stories. But they don't care, because they are making £$€bundles. Once I have my £1m to start my bank this kind of toss will end.
@santanderuk @santanderukhelp given up after 26 minutes waiting. Terrible service
@santanderuk please advise free phone number to call customer service. Not paying 0.65p per minute thanks .
Is there a more useless bank than @santanderuk? Sending post to the wrong address, go in branch to get them to correct their error and are sent away as they can’t deal with it. Under current Data Protection regs it’s your duty to correct the information you hold.
@santanderuk my son has been trying to get through to your phoneline for weeks to unblock his account. Another 45 mins on the phone today still no joy. Please help he is desperate to unlock his account following fraud text message.
The fact that banks don’t transfer money on weekends shows how much more we have to do as a human civilisation. What if people’s family’s are starving and someone sent them money to help. Now they have to wait an entire day. So damn broken.. @santanderuk @BBCNews @elonmusk
@santanderuk Hi it says my loan payment is due 1st August but no money has been taken can you help
Having real problems with my sons bank account @santanderuk, asking for more ID over a month after setting it up and having several IDs provided, now locked his account. Would be nice if there was some way of speaking to them, but seems not, got to be a better option elsewhere
from Carlton on Trent, England
@santanderuk Please sort your ATMs out; Mansfield #broken, Arnold #broken. Thank you
@louisclack @NatWest_Help @santanderuk Absolutely terrible. Thank goodness I was still able to withdraw the cash. Guess the banks will stop that at some point?
@louisclack @NatWest_Help @santanderuk Absolutely terrible. Thank goodness I was still able to withdraw the cash. Guess the banks will stop at some point?
@ElitaEtheric @NatWest_Help @santanderuk It's all getting a bit much Customer service is appalling!
@santanderuk hi, I’ve emailed your underwriting team twice and still waiting for a reply- can you help please?
. @santanderuk, I called your customer services number today and Jack from Glasgow was SO helpful, love it! 🤙
Wasted trip into town today to deposit a cheque into @santanderuk Exmouth - checked the Saturday opening times on their site only to find it closed when I got here. #fail
@santanderuk you block me from being able to spend my own money on pay day , make me call 5 times and leave me on hold for over an hour to just hang up and say your lines are now closed cheers for that !
Come on @santanderuk I’ve spent 30 minutes holding already, for a 6 minute call, and now 18 minutes with the phone just ringing out to the Mortgage Dept. #pandemic #covid can no longer be used as an excuse for crappy customer service @financialombuds is this acceptable?
@santanderuk you are ******* ****
@santanderuk @santanderukhelp why isn’t my valid card not working? Both contactless and can not withdraw for why?
@santanderuk 3 times I’ve phoned your customer service number now & 3 times they have hung up on me!
@santanderuk Please help after cancelling and paying in full for my credit card I have now received a notice of sums in arrears ??! 🤢 can’t get through to discuss
@santanderuk I’ve been trying to arrange a completion date for 23 days and due to a catalogue of errors from your mortgage team myself and my family will now be homeless. Thanks Santander
@santanderuk Hi, my missus credit file shows she has a Santander account. How do we go about ascertain this, as were not getting far with customer services?
@mrslaurenhealey @santanderuk You aswell? I'm having the same problem, can't make any payments online