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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Transactions (32%)
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Mobile App (26%)
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Website (16%)
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Login (12%)
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Transfer (11%)
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Withdrawals (3%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Bury St Edmunds, London, Plymouth, Leicester, Stafford, Dundee, Manchester, Deptford, Gateshead, Rhyl, Saltash, Wigan, Mitcham, Kilmarnock and Oxford.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds |
Login | |
| London |
Mobile App | |
| Plymouth |
Mobile App | |
| Leicester |
Transactions | |
| Stafford |
Mobile App | |
| Dundee |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dan White 🇪🇺♿️✊🏿🏳️🌈💙🌹🇵🇸
(@Danwhite1972) reported
@ciarale01 @santanderuk Ciara that’s awful. You will get the money back don’t worry x
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Alex Agnew
(@AlexAgnewAA) reported
@JamesL77 @PreetKGillMP @santanderuk I mean I literally quoted a photo of Preet out in Harborne high streets listening to residents. Do you get her weekly email? Might give you an idea of what she is doing. If there is an issue you want to raise - raise it with her.
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Tara Jepson
(@jepson_tara) reported
@ciarale01 @santanderuk will hopefully be open to support customers in person from Monday when lockdown ends?
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The First Horseman
(@KalmPC) reported
@santanderuk how can you shut down so many branches, reduce opening hours, and then the one central bank you have for an area refuses to do counter services because there are ‘only 3’ employees when the whole bank is empty. Santander Tottenham an absolute disgrace this morning
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John Byrne
(@dearjohnbyrne) reported
@ciarale01 You are not stupid Ciara you are a good person & it is just a shame there are people out there who are the opposite. I hope @santanderuk do the right thing & help you out.
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Zach Coulson
(@CoulsonZach) reported
@ciarale01 @santanderuk Disgusting. However I know someone that this happened too and because they gave the scammer there details they didn’t get the money back. Fingers X this is different for you Ciara. It’s awful that these things happen
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Aaron Arkley
(@AaronArkley) reported
Anyone @santanderuk actually working today. Been on hold for 1 hour and 15 minutes to now 😡
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Paul Stogdon
(@StogdonPaul) reported
@santanderuk your service is shocking. I've had an account with you for 20 odd years and that's ending now......just spent 3 days on hold and being passed around the wrong departments and finally you assured me the problem was rectified......low and behold nothing had been done
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Vikki (she/her) 👩🏻🦼🏳️🌈🧚🏻♀️🧜🏻♀️🐲🦄 ♿️
(@vix_the_star) reported
@ciarale01 @santanderuk @santanderukhelp So sorry this happened to you. Some people are evil. I hope you’ve got help to sort this out x
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beetee
(@kavango32) reported
@santanderuk Trying to change my email address to receive statements, but I get the message "The contact already exists. PS_0785" and then still get emails to my old address! How do I fix this?
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Andrew Francis
(@AFrancisPhoto) reported
@ciarale01 @santanderuk Sorry this has happened. You will receive more scam calls and emails just ignore the emails and put the phone down if it happens again. If you have an iPhone, there is a block feature to block phone numbers. Hope you get your money back.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@santanderuk why is it SO hard to log into your budget planner??? I even reset my password and it still won’t let me in. It’s no good emailing telling me to fill it in if you can’t access it 😡
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Ian Houghton
(@Ian_H_007) reported
@santanderuk Up to your old tricks again. Refusing access to our Club account now our Public Liability insurance is over due and no one will talk to us. #Abysmal #poorcustomerservice 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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Sheenagh McCann 💙
(@power_mccann) reported
@ciarale01 @santanderuk @santanderukhelp Aw I am so sorry to hear this Ciara! Don’t feel stupid they are so professional at it. Loads of people get hit. Terrible. Some horrible people in this world. Xx
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Jan
(@2_nitwhits) reported
@ciarale01 Sorry to hear this, Ciara. Really hope @santanderuk come through for you. Someone suggested you could do a podcast on this sort of scam to raise awareness - might help others.
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The Two Fingered Gardener/writer 🥀🌼🎶🐧
(@NikiJRP) reported
@ciarale01 @santanderuk @santanderukhelp Oh no that's awful!! I'm so sorry, hope the bank gets that sorted for you xx
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Caroline Hampstead
(@LDN_copywriter) reported
@santanderuk I was given a phone number to report application fraud 01908343925 and told it was open till 9, but it went to someone’s answerphone? Pls provide a number to report fraud to a human being - your website is useless
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Ewan Davis
(@WoodcoteEwan) reported
@santanderuk Cahoot down again Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.
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Simon
(@Maroothy) reported
@santanderuk Just called to be told you won’t deal with me as a business customer (although I have a select personal account) “Due to COVID” Nice position to be in for you?! #CovidExcuses
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dany
(@deccamitford) reported
cannot wait til I can leave @santanderuk a simple profile update I wish to do and after verifying my identity on the app 50 times on phone and email, they block me and tell me to ring up the help desk, not on your life son!
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Alec
(@AlecRGMills) reported
@santanderuk i’d like to report an issue with one of your ATMs. Leatherhead branch closed on weekend. That’s fine, I’ll use the ATM outside to deposit a cheque. Option to deposit a cheque greyed out with no explanation.
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Daniel
(@DanMck24) reported
@santanderuk the bank account money manager allows 3rd parties access to your account information
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Will Broadfoot
(@Will_Broadfoot) reported
Despite having 70% deposit and 35 years of proven banking with them @santanderuk have refused a VERY modest mortgage. Apparently I shouldn’t have taken out a bounce-back loan. All those ads on tv about wanting to help? Just lies. #GoodbyeSantander @MartinSLewis @MoneySavingExp
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Lance Fogan
(@lance_fogan) reported
@ciarale01 @santanderuk I to am very sorry hear this, Ciara. I hope @santanderuk will resolve this issue and refund the money that was taken from your account.
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M 💙
(@22qmum) reported
@ciarale01 @santanderuk I hope they do the right thing and give you your money back @MartinSLewis any further help or advice appreciated on this online fraud that many are being tricked by ?!
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K-Lou
(@KLouSmart) reported
@santanderuk you and your consumer finance department have left my parents in a £2000 unarranged overdraft due to an error on your end. You have left them with no money for 2 weeks. They still haven't been reimbursed for the money you mistakenly took. What a joke! Fix it please.
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Gareth
(@Handles_71) reported
@ciarale01 @santanderuk @santanderukhelp That’s terrible. Please don’t be too hard on yourself, these people are very, very clever and don’t care who they hurt. You did nothing wrong. I hope you get the result you want and deserve.
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chris byrne
(@byrnechris86) reported
@santanderuk have you given up working on mortgages?
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Lesley Batchelor-Holmes
(@lesleyholmes415) reported
@ciarale01 @santanderuk @santanderukhelp That is awful! I hope your bank resolves it shortly. What an absolute nightmare!
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Edmund O'Leary
(@emerald1910) reported
@ciarale01 @santanderuk @santanderukhelp Ciara, That is awful. I hope Santander refund the stolen money soon.