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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Website (33%)
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Mobile App (33%)
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Login (19%)
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Transactions (7%)
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Withdrawals (4%)
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Transfer (4%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Faversham, Belfast, Linlithgow, Morecambe, Chesterfield, Magherafelt, Newham, Brighton and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Faversham |
Mobile App | |
| Belfast |
Mobile App | |
| Linlithgow |
Login | |
| Morecambe |
Login | |
| Chesterfield |
Mobile App | |
| Magherafelt |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Ray
(@RayShmn) reported
@santanderuk been holding on for over 40mins waiting for Santander to answer the Credit Card line for existing customers. Disgraceful service…….Still no answer
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Not Luna Lovegood 3.5% 🖤 🌿🏴 🎪🇪🇺
(@LunaNotreally) reported
When you can't sleep at 3am because @santanderuk are preventing your mum from getting the urgent care she needs because they're so slow in doing paperwork despite being told why its urgent. Don't bank with them is my advice.
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Lynda Jones
(@lynjobaggins) reported
Woke up feeling helpless re #Ukraine situation,in my younger yrs I'd have travelled overland to Poland to help in someway So thru my bank @santanderuk gave donation which they match Been told better than donating clothes,so donated those to local charity shop
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Ali W
(@Alijaney) reported
Oh dear @santanderuk , I’ve always said I’m happy with your service when many others moaned but not today. You clearly don’t want to help me by phone as wait time crazy and your robot on chat doesn’t understand my question. All I need is to get my new card!
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Mike Lowe
(@mickeylove24) reported
@santanderukhelp No one has been in touch. It’s been five months. My credit score is now in the poor band. My credit card companies might take them away. @santanderuk clearly don’t care about this and the impact terrible service has on people
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Damien Shields
(@Dsfox6) reported
I don’t know who has the worse customer service @MillerandCarter @AvivaUK @santanderuk let’s start a poll?
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Emma Amara
(@emma_amara) reported
@santanderukhelp @santanderuk I was on the phone for 100m to remove a block on my account. It was a regular payment. This is not acceptable. Your web chat team did not help and need more training. As a result, I will be closing my account as coupled with the batch closures, if both the internet/physical
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Mr P
(@oldroyalnavy) reported
@santanderuk why is it I can never get through to you by phone, been on hold for 15,20,25 minutes, poor customer service with the same boring COVID message
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D₳N_H
(@DHolbrooke82) reported
Day 2 stuck on Phi Phi island with no money after @santanderuk blocked my card and they still can't work out how to give me access to my own money. Useless!!
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Robbiemitch123
(@Bobby1261299593) reported
Hey @santanderuk I've raised a refund request with @pizzahutdeliver as advised over the phone earlier Apparently I need to try to resolve unauthorized payments with them before you can help? But @pizzahutdeliver are arguing that this isn't true?
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D₳N_H
(@DHolbrooke82) reported
@santanderukhelp 2 hours left in my hotel before I have no access to water, shelter and electricity in nearly 40°c heat. And this is @santanderuk supposedly keeping me safe
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Iestyn Edwards
(@IestynEdwards) reported
@santanderuk Was on hold just now for twenty minutes, heard the dial tone for a few times, then the connection was broken at your end. Don't want to wait again for the same thing to happen. Suggestions, please?
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Ray
(@RayShmn) reported
@santanderuk worst credit card service. Over one hour on phone again, gave up again. Unable to use card due to this. Chat service couldn’t help other than referring back to the same phone line. Used Nationwide credit card instead
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Henry James-Kilmister ✝️🇬🇧🏳️🌈🇮🇱
(@john_kilmister) reported
@santanderuk Shocking wait as Santander select customer, locked out nearly on phone 57 minutes waiting!! Help!!
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Ian M
(@NoWitAtAll) reported
@santanderuk struggling to pay for an item online (card declined) now struggling to speak to customer service, I keep getting cut off!
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AWalker
(@AWalker16811882) reported
Is anyone else having trouble with @Tesco accepting @santanderuk payments? A couple of times contactless refused, but worked on chipnpin. Now an online order delivery not turned up because @Tesco claim the bank have declined the card....but its working everywhere else!
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Simon Mone
(@simonmone) reported
Closed my @santanderuk savings ac and my Zero cc (had it for 11 yrs). Cahoot card next (which I've had for even longer) then kids current ac's. 20 years a customer and it all changed on one call which was recorded for training and quality purposes #irony #poorcustomerservice
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Susanne Humphreys 🌸
(@Tedsmomma) reported
@santanderuk Hi, is there any reason I can’t access my account via the app? No updates required. Logged on online to be told to go to app to verify??? Very frustrating.
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Hutchy
(@Paulhut20013625) reported
@santanderuk absolute joke impossible to book an appointment in branch tried online and through call centre number
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vit
(@jerich0makelele) reported
Having one server on the till in a branch in the city, @santanderuk disgraceful customer service.
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david williams
(@Williams76David) reported
@santanderukhelp @santanderuk I've been held hostage by one letter. No one will help, now I have to waste my time and money coming into a branch when I can, to sort it out because I'm now paranoid Incase someone has asked for a loan or opened an account in my name.
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Septuagenarian49
(@AnthonyLochiel) reported
@santanderuk Yeah, less and less cashback to such an extent that it's almost down to nothing
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Natasha Wharton 🇺🇦
(@glitteringheels) reported
Been on hold for ages trying to sort the issue with my card out 🙄 Just need it unblocked @santanderuk Why the long wait?
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♥ Stop J@bbing Children ♥
(@Problematictv) reported
Does anyone know why @santanderuk online banking has a massive problem with @ThreeUK mobile Wi-Fi. I've put up with this for 2 years with no explanation. 10 log in attempts just to get thrown out each time when trying to transfer money. And that's on a ****!ng good day.
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Sharon Ickeringill
(@sclip3) reported
@santanderuk @santanderukhelp Called 3 times now and been on hold 35 mins and cut off, No human webchat or email contact. Why is it so impossible to get help with being able to use my bank card. @antanddec don’t mention that in the adverts 🤬😤
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Ebot
(@dannybrave1234) reported
@santanderuk apologies, I can’t contact any other way. If the teller counter a large no of cheques wrongly, is there a check further down the line to correct it?
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Stuart Sanchez
(@StuartSanchez88) reported
@santanderuk @santanderukhelp @bancosantander DO NOT EVER BANK WITH THESE SCAMMERS!! 2nd time in 2 months now they have stolen over £40k from my account just because I sent money to another of my accounts that has my name on it 🙈🙈🙈🙈 #terrible #worstbankever
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Emma Amara
(@emma_amara) reported
@santanderukhelp @santanderuk Banking is difficult, then Santander cannot service my accounts efficiently
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Bilbob
(@Bilbob90596154) reported
@santanderuk What is going on? Everyones Card is Declining everywhere in shops, Nobody working in Customer Service, currently on hold for an hour trying to speak to someone, my card is suspended, absolute joke. I will definitely change banks after this, embarrassing.
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Alison
(@alison_coole) reported
@santanderuk absolute rubbish bank to deal with. Shocking customer service. My advice find a better bank with decent staff