Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:
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Transactions
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Davies
(@ianjamesdavies) reported
Hello again @santanderuk. After spending more than an hour on hold last week I was provided some details to pay into a mortgage account that don’t work with bacs transfers. Do I need to repeat the whole process again, or can someone get in touch with me to correct the error?
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Harringay_Birder
(@HarringayBirder) reported
@santanderuk Found a credit card in the park this morning. Do you want me to let you know when I’ve cut it up (as your website advises)? Because I can find no way of doing so
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Keiran Murphy
(@Keiran_Murphy) reported
@santanderuk can’t access my online account through the website. Can you help me access my account?
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Matt Dodds
(@Doddsy151) reported
@santanderuk holding for hours about a mortgage redemption but can't get through please help
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myoung
(@myoung5655) reported
@santanderuk, I would love to know the right process to remove my email address from one of your customer accounts. And why do you not do email owner validation?
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Niall S
(@S44235689) reported
Dear @santanderuk trying to change my address online. New address is 140years old but you cannot find it. Chat - not working Phones - closed Printable form - no printer. This after freezing my account a couple of weeks ago.
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Emma Taylor 💙
(@EmmaJTaylor76) reported
@santanderuk Trying to redeem free student Railcard but system error won't let transaction complete. Is there an issue ATM?
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n
(@naydottboggno) reported
@santanderuk are there problems with setting up standing orders today?
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Conor G. Smyth
(@conorgsmyth) reported
@santanderuk have to admit that your customer service/support is pathetic. Yes, accept cyber security is a challenge, but if your systems/ algorithms are going to deny account access ensure online support is timely/accessible. 75 min wait, 4 staff & cut offs are not acceptable!
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TheoGriff, 🇪🇸🏴
(@Theo_Griff) reported
@santanderuk @santanderukhelp Please help. 4 phonecalls with Justin & Sean, Sandi chats and with Emma+ innumerable security questions + fingerprint authorisations and is now 4th day since Justin said my transfer was authorised but still not done. I can't sleep from stress HELPME
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
Hello @santanderuk a payment was made to @remitly via faster payments, I checked in with them and they said that the payment was initially cancelled, you put a fraud block on the payment that was lifted today and the bank proceeded with the transfer.
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Sabrina🇵🇸
(@SabrinaMadlyn) reported
@santanderuk why is it so difficult to get connected to an actual person and not a robot? I'm outside the UK and I need help with my bank account!
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Tina People
(@TinaPeople) reported
Can anyone help? Mother whom I am carer for has just been scammed. No help from @santanderuk as no response on 24/7 helpline
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James Robinson
(@jamesr_pcw) reported
Shocking customer service @santanderuk three calls 230 minutes of life wasted and no answer. Sort it out
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Emma Taylor 💙
(@EmmaJTaylor76) reported
@ellieC_williams @santanderuk Spoke to the Railcard peeps. Their site is going through an upgrade so apparently some people are having issues. They advised calling to set up. I'm going to give them a call on Monday
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