Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:
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Transactions
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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kate
(@kate69035587) reported
@santanderuk Surely the worst bank, definitely the worst customer service, all working from home with a phone queue wait of an hour even before 8am with random unfathomable account blocks. Dreadful disregard for loyal customers
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Zunaira Butt
(@Zunairabx) reported
Trying to hire a @santanderuk cycle and it won’t let me. Help
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Erin Coleclough
(@rinnie1984) reported
53 minutes and counting @santanderuk this is awful.... How can nobody be available to take a call? My question will take moments to answer...... Glad I don't bank with you for my current account
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enpointedancesupplies
(@enpointedanceuk) reported
@santanderuk so here we are 14 days on!! 14 calls, 2 bank visits, 4 emails, 8 tweets AND STILL NO PHONE CALL AND BLOCKED FROM MY EARNINGS. Fined again by school! No one bank with Santander, NOONE. They block accounts and leave you penniless and lie FACT
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Jack Cooper
(@JackCooper91) reported
@santanderuk you've blocked access to my account and I'm going round in circles with this bot online. Wtf?! I literally just want to cancel my card.
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rhiannon
(@rhiannonbate_) reported
@santanderuk 33 minutes on hold to be cut off telling me to go online for help, when online has told me to phone? Absolute jokeeeee
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Cosmo
(@Idgordon7virgi1) reported
@stoner1968 @santanderuk My wife was on the phone to them for 2 and a half hours but after two trips to the local branch in a town 7 miles further away from my local branch (that was shut down) our access to our own funds have been happily restored 😢🙈 Murder polis. Closing all our accounts.
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Charlie Robery
(@CharlieRobery) reported
@santanderuk Hi, I'm in the process of switching to another bank and they say it cannot be completed due to an issue on the santander side. How do I find out what this is? The online chat bot isn't very helpful. Thanks
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Freya Marshall Payne
(@fmarshallpayne) reported
@santanderuk help please! I try to log into my account (on the app and in any browser) and it seems to glitch and take me right back tob the log-on page every time, meaning I can't actually get into my account
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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@Stoner #BackBoris100%
(@stoner1968) reported
@santanderuk took just over an hour to get through!! Very poor service. Customers be aware that someone has managed to send a text from Santander Bank to say a new payment was setup with a link! DO NOT CLICK ON THE LINK if you didn’t set up the payment! #Phishing #Scammer 🚨
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Jonathan Banks
(@JonathanBanks) reported
@santanderuk is there a problem with online banking today. I keep getting logged out after a few seconds and taken back to the login screen.
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The Landlady
(@SHLandlady) reported
Why is @santanderuk down yet again? Almost every time I need to do or check something recently. It's really not good enough. 🤬
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Tristan Ingram
(@tristaningram) reported
Shout out to @santanderuk Website keeps crashing. Wasted 2 hours trying to log a credit card dispute claim for £86 which won’t let me upload the back up info. Then sit on a call for 1 hour and 5 mins speak to 2 different people to tell me the manager will call me back Useless
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Charles Hadji
(@charleshadji) reported
@santanderuk you block my online banking access when I am trying to transfer to one of my own accounts, ask me to call you and then you have me on hold for 22 minutes and counting - do you think this is acceptable? #useless
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