Santander

Santander Outage Map

The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Santander users affected:

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Faversham, England 1
Belfast, Northern Ireland 1
Linlithgow, Scotland 1
Morecambe, England 1
Chesterfield, England 1
Magherafelt, Northern Ireland 1
Newham, England 1
Brighton, England 1
Portsmouth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • fallingstartime Fallingstartime (@fallingstartime) reported

    @santanderuk Thank you for the wasted hour hanging on the phone to be told I was through to the wrong department and they couldn't help me.

  • southernkbell the poor man's k bell (@southernkbell) reported

    @santanderuk I'm on a business trip and I've forgotten my PIN. It happens. Apparently there is *nothing* you can do to help. Useless system that customers can only view their PIN for *some* cards. Really entirely unhelpful. Now I'm totally stuck. Thanks a lot.

  • mariebenton Marie Benton (@mariebenton) reported

    @santanderuk my husband and I have been holding on the line to speak to your fraud team for 2 hours. We've had a significant amount of money stolen. Please help.

  • englandsfinestc Englands Finest Cars (@englandsfinestc) reported

    Disgraceful customer service from @santanderuk . 40 minutes waiting to make a complaint and still need to call me back!

  • Crumbs92123424 ♈Crumbs♈ 🇬🇧 (@Crumbs92123424) reported

    @santanderuk My card was declined yesterday. I was sent a text from yourselves to contact your department immediately I was on hold for 20 minutes, as it was tea time I ended call. I've tried to call back twice today & both times I was disconnected, this is appalling service.

  • MaryONeill85 Mary O'Neill (@MaryONeill85) reported

    @keian2006 @santanderuk @santanderukhelp this is awful - please step in immediately! Funds are fraudulently taken you have a legal responsibility to act!

  • jatf1905 José Antonio Torrecilla Fuentes (@jatf1905) reported

    My online access is blocked and I have been waiting for 30 minutes for the security department to answer the phone. In that time I could have already gone to the ATM to withdraw all my cash. Is that what you want to achieve? @santanderuk

  • HilaryRWriter Hilary Robertson (@HilaryRWriter) reported

    Absolutely shocking ‘customer service’ from @santanderuk The branch can’t help and have advised me to call. I don’t have enough hours in the day to hold on again. Meanwhile @AskNationwide continue to be helpful.

  • andydaisyfox Andi Daisy Fox (@andydaisyfox) reported

    @santanderuk is your online banking service working . I'm unable to log on.

  • mikeliddle 🇺🇦🇪🇺Mike Liddle🇪🇺🇺🇦 (@mikeliddle) reported

    @santanderuk Hi, have tried applying for something on 3 separate devices and your website crashes. Can’t be all my devices aren’t working, but your online chat team weren’t able to help.

  • FPL_TheMak Scott (@FPL_TheMak) reported

    @santanderukhelp @santanderuk took out one of your world elite cards for travelling to the US. Activated it on the app. Notified yourself the dates I’m away, where I’m going and what cards I’m using. Used it in the U.K. first to make sure it was working alright.

  • shelleyboo80 MichelleCunningham (@shelleyboo80) reported

    @santanderuk you have blocked my account, I have tried to call, 50 minutes cut off, 1hour cut off, went into branch to be told same number to call, now 27 minutes into call. Feel embarrassed for the branch staff trying their best to keep customers happy whilst unable to help me.

  • Itz_sadskid02 Steve Heath (@Itz_sadskid02) reported

    @nadnosliw @santanderuk Incase the support system is not responding to your request Contact @divine_temi to recover your hacked ,suspended or banned account...They are good I recommend them...

  • astule313 Asta (@astule313) reported

    @AudreyMilian @santanderuk I have the same the same issues and all i am getting told that the payment is definitely been done!!’

  • boudhabyebye Beurgeois Gentilhomme (@boudhabyebye) reported

    @santanderuk you are thieves… your mortgage loan with a margin of more than 3% is just stealing money. You are a bunch of piece of ****. You stole money from the State to save your *** 15 yrs ago and now you steal money from people. You are disgusting.

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