Santander Outage Map

The following outage map shows the most recent areas in the United Kingdom where Santander users have reported their issues and outages. If you are having an issue with Santander and your location is not listed, make sure to submit a report below.

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Santander Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Santander Issues Reports

Latest outage, problems and issue reports in social media:
  • Stephen Kill (@kills1) reported

    @santanderuk Hi, I waited half an hour on your phone line to update my mobile number to allow me to login to your online services on Saturday. My old mobile number is still showing on the website on Sunday. When will this be updated please?

  • Leigh Bristow (+_+) (@LeighBristow) reported

    @santanderuk why does your online banking keep logging me out as I try to either log in or make a payment or click to do anything in my account? Very unreliable for the last 6 months

  • Halloween jack (@Notlazarus) reported

    @santanderuk Unless you have an opinion they disagree with then they'll shut you down

  • Natasha Aman (@Natasha_Aman_PM) reported

    @santanderuk not impressed with your switching service.Thought I’d be moving to a better bank and get some cash but 10 days later and I still can’t get onto online banking.Didn’t get my login details and you blamed Royal Mail,then I finally get them today I am blocked until 2mrw!

  • SkepticalClassics (@MahlerRehab) reported

    @santanderuk my mum is trying to request a new PIN for her debit card. She hasn’t updated her phone on her online account and can’t remember the login details. She is 87. She would like to speak to someone if I am able to assist her in the call.

  • Wazcam (@Wasim_Pervaiz) reported

    @santanderuk block my account for ‘security’ reasons and then can’t answer phones. Amazing

  • Triple A (@AAA_TripleAs) reported

    @santanderuk unbelievably poor customer experience in making payments from my account!!! what a joke!

  • George (@EXHAUSTEDPOA) reported

    @santanderuk Please can you supply an email, as POA to sectioned son I can't get access to online banking and need to send an urgent email to you. Thanks

  • Nicola woods (@Nicolaw71434810) reported

    @santanderuk 6 years since my mum died and Santander are still causing us a headache with the trust. We employed independent financial advisor to help us and Santander are so incompetent things still not dealt with. Numerous complaints have been placed to your company,you don’t even respond.

  • Shabba Dabba Do (@shabs_uk) reported

    @santanderuk @santanderukhelp how long are waiting times? Currently at 25 mins… lines down? No one to answer? Poor service.

  • Kirsty Green (@kirstyefc86) reported

    @santanderuk hi, just wanted to say I've just spoken to a member of your customer service team who was fantastic, im gutted I didn't make a note of his name but if you could DM me I can give you details of the call to trace. Thanks

  • David A (@tofolo_1) reported from Glasgow, Scotland

    @santanderuk hi, need little help with current account 'retail offers' but not sure where to ask. Month ago i 'activated' a Now Broadband offer, had to pay 2 months bills. I have done this, the offer ended to new customers during that time. I don't see it on chosen offers?

  • scott dunbar (@scottiedunbario) reported


  • (dis)grace (@spacie_cake) reported

    @santanderuk ‘s customer service is absolutely abysmal. 🙃🙃🙃🙃

  • Ruthie123 (@Classof1945) reported

    @santanderuk @santanderukhelp As soon as I get this hell hole you have put me in I’m getting a new bank This **** didn’t happen all the years I was with M&S bank and only changed because they were shutting current accounts. Don’t tell me to talk to the kid at Metrocentre

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