Santander

Santander Outage Map

The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Santander users affected:

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Liverpool, England 3
Paddington, England 1
Newry, Northern Ireland 1
Eastleigh, England 1
Southampton, England 1
Romford, England 1
Brighton, England 1
King's Lynn, England 1
Bedford, England 1
Canterbury, England 1
Bromley, England 1
Peterborough, England 1
Grimsby, England 1
Islington, England 1
Penzance, England 1
Walsall, England 1
Oxford, England 1
Bristol, England 1
Poplar, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • MediaRunway The Runway Media (@MediaRunway) reported

    @santanderuk I’ve been on hold to your fraud team for hours and can’t use my business account. Please can you help?

  • MaryPlanAhead Mary Meacham 🌻 (@MaryPlanAhead) reported

    @santanderukhelp Yea and they were supposed to benson the no I was told to call. Service @santanderuk is disgusting.

  • WilcockPete Pete Wilcock (@WilcockPete) reported

    Once again abysmal customer service from @santanderuk. My credit card disappears from online banking. I ask why - turns out security team want to talk to me about transactions. No notification, and I have to call myself and wait 40+ minutes on hold to resolve. Beyond useless.

  • PrimaryChamp Mrs Handley (@PrimaryChamp) reported

    @santanderuk I have now spent over four hours waiting to speak to your fraud team regarding my account in the last 24 hours. 4 of your colleagues have failed to help me. In the meantime I have no online access and you have total control over my money. May I have it back please?

  • gingmeas Ben (@gingmeas) reported

    @santanderuk your staff in your Redhill branch should be commended for wonderful customer service I received two days ago.

  • NadineMarshal17 A Voice For Conner (@NadineMarshal17) reported

    @santanderuk need to speak a real person! Elderly family member has no access to working debit or credit cards, no response from emergency phonelines or online chat!

  • RoderiHamilt Roderick Hamilton (He/Him) (@RoderiHamilt) reported

    @lucia_ariano @santanderuk Sure, no problem

  • Twittiques Twitticisms (@Twittiques) reported

    @santanderuk just checking you are working today. 35 minutes waiting on the phone so far. #terribleservice

  • JennyAudsley86 Jenny (@JennyAudsley86) reported

    Hey @santanderuk are you aware of errors with interest payments on regular savers? Mine seems unusually low.

  • MeesterWormwood the real G (@MeesterWormwood) reported

    Hi @santanderuk. I have a problem with a card. Your online solutions are rubbish, your chatbot is rubbish, your call wait times are unacceptable and you don't allow customers to send you a secure message to deal with offline. What am I supposed to do? Shambolic.

  • MarySmy39329753 Surviving economic abuse Santander mortgage story (@MarySmy39329753) reported

    "Domestic abuse is an abhorrent crime perpetrated on victims by those who should love and care for them. The Domestic Abuse Act 2021 will help transform the response to domestic abuse... protect victims and ensure they have the support they need"response please @santanderuk @FT

  • LeylandRick LeylandRick (@LeylandRick) reported

    @santanderuk Utterly utterly piss poor way to treat customers. Shaft them, **** them.about, cause distress, and then have a bot that isn't worth a **** on tour so called 24/7 help. #BadCustomerService #PissPoor #MovetoBarclays

  • xiledlanc Andrew Roach (@xiledlanc) reported

    @santanderuk poor service this week. Blocked my account (assume due to some savings being moved) and on third attempt to speak to someone this week and failing due to HUGE waiting times #frustrated

  • simbapatel bhav (@simbapatel) reported

    @santanderukhelp @santanderuk my cards blocked for some reason I have tried 4 times this week been waiting on call for avg 45mins. Unacceptable service #santander leave this bank so they listen even staff in branch know the issue and powerless #leavestander asap starting movement

  • JohnMcDonald_MC John McDonald (@JohnMcDonald_MC) reported

    Hi @santanderuk do you have a problem with on line banking today ????

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