Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:
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Transactions
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Cardiff Times
(@CardiffTimes) reported
@santanderukhelp Been on hold again since 9am & still on hold. What on earth is going on with your service @santanderuk Cannot logon online. The chat service doesn't respond to queries & entering information through the phone doesn't work either. If you want to keep customers give a good service.
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Jayne Rooke Ⓥ🌱🌍💙 (she/her) #pigoneer
(@JayneHarrison3) reported
@santanderuk is there a problem with your online system? I'm trying to move funds from one account to another and it's saying insufficient funds, despite there being enough funds. It's driving me potty.
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James Gregory #hiring
(@jamesegregory) reported
Dear @santanderuk @santanderukhelp I hate to complain over Twitter it’s just too public but sometimes organisational negligence needs calling out. My mum lost her husband of over 50 years in April and she’s been trying to get access to their shared bank account ever since…
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Jennifer
(@JenniferBurnt) reported
@santanderuk I've been trying to put my name on business account since I bought the business FIVE MONTHS ago and still hasn't been processed and the previous owner has full access while I don't. Unacceptable service
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Caroline Beddow
(@CarolineBeddow) reported
Great professional customer service this week @DirectLine & @LordsCricketGr1 👍 however can’t say the same of @santanderuk shockingly rude, in accurate & during office hours, THE COMPLAINT DEPARTMENT were not taking calls #Shocking #poorcustomerservice
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Greenleaf Artworks
(@liz_glartworks) reported
@Tesco @santanderuk The payment is still pending!! You said this was sorted! Awful service👎
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Ernie Warrender
(@ErnieWarrender) reported
@santanderuk @ScuderiaFerrari @twinklresources Is anyone actually working at your call centres? 25 minutes thus far for a 123 account holder Your service is getting worse and worse and no means of contact on this platform for Santander UK unlike some of the other Santander
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JeannettesGreatCakes
(@JeanettesGC) reported
@santanderuk customer satisfaction currently 0/10 account restricted and no resolution date 72 hour callback on complaint logging. Worst experience in 39 years of banking with you.
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Andie
(@andiev777) reported
@santanderuk Disgusting treatment of my son by Santander. He is a customer and yet you have not helped him over a perfectly reasonable SAR and now he risks failing a security screening for his new job because you have not given him the info he needs! Shame on you!
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Simon Gilby
(@PedalDad) reported
@santanderuk you are causing me a lot of stress today. had a problem with app. called to fix. now the lady has accidentally locked me out of all online banking. now transferred me to complain and now on hold for 10 minutes after confirming security... 90 minutes in. hel
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Mark Mitchell 馬可友
(@vancouverbrit) reported
@santanderuk so annoyed right now. Still no sign of my cheque 4 days after dropped off at post office. Just excuses and untruths from Santander - no actual information. They seem to have no concept of customer service.
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Name cannot be blank 🍒
(@peacelove1967) reported
@santanderuk Why is your website so unreliable? My 82 yo mother is at her wits end trying to access her accounts. After the usual overcomplicated rigmarole logging in, she has now been locked out of her accounts & has spent 20 minutes so far in a phone queue trying to sort it!
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Tracy
(@twittwittawoo1) reported
@santanderukhelp Finally a resolution - found a bank who will talk to me and who will do a switch for me That’s after another 2 working days of long phone calls to Santander Frankly disgusting behaviour from @santanderuk and I would advise companies to stay clear of their online only account
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Andrew Fyfe
(@_Andrew_Fyfe) reported
@tomduncalf @santanderuk Whoever you choose, don’t let it be TSB! Had used TSB for personal and business banking and it’s been honestly the worst customer service I’ve ever received!
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Andy Young
(@Vanguard144) reported
Nice one @santanderuk , changing the 123 current account to only pay interest if you now have 2 direct debits. How does that help some of your most vulnerable customers that only pay a care home fee by direct debit? #reallynotimpressed
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