Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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katyjohill (@katyjohill) reported
@santanderuk This is getting ridiculous! I have payments to school, shopping to pay for and bills to pay and this is the second day I’ve had problems with it
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Jim Hobby Archivist 🏳️🌈🏳️⚧️🇪🇺🏴 (@JimY2j) reported
@santanderuk Any update on this issue?
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Victoria (@VicsterLS) reported
@santanderuk I can't check out my @Tesco order, as it is saying the bank can't "validate my card" .. never had any problems, and plenty of funds - is this tied to to ongoing problems?
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Scorpiobsession (@TensaIntensa) reported
@santanderuk Hi, the waiting times are ridiculous. I’ve been on the line for over an hour with no response. I need urgent help. The bot says I need to call and I CANNOT LOG IN thus why I need phone assistance.
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Rita Giannini (@RitaGiannini4) reported
@santanderuk I wish I knew the app is down,4 times I have been trying to pay an account & its been declined.Any idea when the app is up and running again?Thank you!!!
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TERESA FINCH (@Telgaz) reported
@santanderuk My card still isn’t working.
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Ioannis Boutaris (@iboutaris) reported
@santanderuk Issue hasnt been resolved. What are you doing about compensating your clients as a result of this outage?
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NOLAY (@OfficialNolay) reported
@santanderukhelp @santanderuk You need to fix this and fix this FAST. It’s an absolute joke. Ppl have got responsibilities and busy lifestyles.
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Harry_ (@Campbell99Harry) reported
@santanderuk The issue is still there it isn’t working for me, can’t make online payments nor do I have the correct bank balance showing up in the App
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John G (@Wotnohair) reported
@santanderuk My card is still not working. 24 hours now. How long is it going to take to resolve this issue ?
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Rita Giannini (@RitaGiannini4) reported
@Santanderuk I hope you can help,I know there’s a problem with our top up account cards as I’ve been trying to pay a bill & its was declined,but I’ve a supermarket online delivery due tomorrow but if they can’t access the money might my delivery be cancelled?
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Claretta (@SpDeLaCruz1) reported
@santanderuk @santanderukhelp So I've made payments from my account but not showing it being taken off my account....I take it the payments will come out when problem fixed
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JohnO (@john_oconnell6) reported
@santanderuk hello, i am trying to link a business master card to a PayPal account, and it says it the card was declined by the issuing bank, is this related to the card issue you have open?
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Linda Lovell (@llovell6974) reported
@santanderuk A key payment I made yesterday hasn't gone through yet, and I will incur charges if that is not paid today. Will Santander reimburse me if you haven't fixed the card issues by then?
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Vegan Dave from Skem (@Irontoffee) reported
@dobbo1878 @santanderuk If its skem asda.....dont use self check out. Not sure why.......they always lockout pins! Good luck. Are other peoples cards working as the other reason is if the card system has gone down