Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:
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Transactions
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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PlanBTC
(@BitRwithoutBTC) reported
From 15th November 2022, #Santander are placing a limit on #cryptocurrency transactions. A limit of £1,000 p/transaction & a total of £3,000 in any 30 day rolling period. The reason is of course to "protect our customers " @santanderuk **** YOU & YOUR PROTECTION🖕 #Bitcoin
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderukhelp @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.
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Anthony Bennett
(@Anthony14822896) reported
@santanderuk Santander dreadful dreadful bank DO NOT USE read telegraph money yet another massive problem and lowest service possible from them
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David - Forking Mad 🏴🇪🇸
(@justdaj) reported
I've just seen the @santanderuk TV advert with @antanddec and the scammer pants! Do those guys really need the money? Who advised the bank on this awful advert? In no world would watching that advert make a typical person think 'oh I must switch banks'
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Yen
(@HueyYen) reported
@santanderuk Your security customer service team member just hang up on me !
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Donna Ross
(@Dross6666) reported
It’s terrible how @santanderuk leaves no room for human error! Instead they punish their customers by reporting a missed payment on a card LITERALLY straight away, BUT take a month - 6 wks to send updates through to your credit file??!!! “Sorry nothing we can do” they said!
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Julie Shackman
(@G13Julie) reported
@santanderukhelp @santanderuk Not sitting on this phone any longer, trying to get through to request cheque book 4 joint account, in order to transfer & close! Ridiculous! And had no help to reactivate my on-line banking from weeks ago! Please action my cheque book request!
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother
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Francis Kinsler
(@fdkin1) reported
@FastEddieGB @MartinSLewis @santanderuk The local branch helped me out today and did it for me but apparently the interest rate has gone down today from 2% yesterday to 1.5% today. I started out hoping to get 2.75% on eSaver special up to 1 November but that wasn't available on 31/10 and ended up with 1.5%. Not happy.
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.
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Donna Ross
(@Dross6666) reported
To @santanderuk with all the #CostOfLivingCrisis going on, you give NO small time frame for a customer’s 1st missed payment EVER before reporting it to the credit agencies! So even if a customer calls asap to sort it, you’ve already done it & affects their credit file for 6mths!
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PC
(@Scottishmanc52) reported
@santanderuk Did we really need Ant n Dec to tell us about Scams!!!! The answer is NO- we definitely did not - someone made a terrible decision to pay these 2 millionaires to represent Santander n it simply makes me want to leave Santander :(
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Beurgeois Gentilhomme
(@boudhabyebye) reported
@santanderuk what a joke. I went to a Branch as indicated on your website for a change of address abroad. And the only thing that these people had to tell me was: you need to send the document by mail. What a joke. And you charge 3.5% of interest rates on mortgages… jokers
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Emma J
(@EmmaJStrong) reported
@santanderuk Why can't I use my card on PayPal, Amazon and other places? I'm having more and more issues with this bank account as time goes on. 😤
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Donna Ross
(@Dross6666) reported
Disgusted with @santanderuk’s lack of help & care! After missing my 1st ever payment on my card, (due to sudden family bereavement & being unwell!) I called to sort it ASAP, BUT they reported it straight away to my credit file with not even a few weeks grace 😡😡 #NoCare #NoHelp
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