Santander Outage Map
The map below depicts the most recent cities in the United Kingdom where Santander users have reported problems and outages. If you are experiencing problems with Santander, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Santander users affected:
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Transactions
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Mullarkeys Mullarkey
(@Mullarp111) reported
1 hour 16 now phone not answering, this is my 2nd attempt, apparently Santander says I should use my mobile to call first attempt my batteries failed me after 1 hour 2 minutes. Sandanter you dont care about customer service #santanderuk
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Claire Blincoe
(@BlincoeClaire) reported
@santanderuk Hi. I waited 30 mins for my call to be answered. A lovely polite lady picked up my call. She went to speak to her manager 35 mins ago. I'm still on hold..... . .... Anyone working there still or have you all gone home?
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I'm deep,really deep
(@Deepdiver47) reported
@santanderuk @santanderukhelp Your mobile service isn't working, so I'm logging in using the Web page. Which says confirm my log on using the mobile app. See the problem here? #bankingservices #Services #appfail
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Dream_makeruk62
(@dream_makeruk62) reported
@Zopa You should be concentrating on raising your instant access savings rate to at least 2.75% to match @santanderuk... If you can of course!🤔
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Beurgeois Gentilhomme
(@boudhabyebye) reported
@santanderuk you deserve to go to jail and go bankrupt. Frankly a 3.25% on top of the base rate is usurious! You are a form of loan shark. We can’t even change a mail address on your website… not sure you do much with the money you steal from people. Scammers.
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Andrew McMINN
(@andrewmcminn) reported
Received a message from @santanderuk about somebody else's account. No E-MAIL address on-line to report it and their "live chat" just gives me generated computer responses - no help at all! 🤬
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Claire Conboy
(@claire_conboy) reported
Not impressed @santanderuk. 24 mins on hold for someone to answer & then drop the call as I didn't have account number due to my internet going down. 😡 Very poor customer service
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Su O'brien
(@suob71) reported
@santanderuk I have been on hold now over 40 minutes to talk to someone anyone call answered then put on hold not great service and your on line web chat not working Think I will close the account go else where
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United365
(@MrIndyDC) reported
@santanderuk I applied to the 2.75% esaver account last week and sent all the documents requested, but heard nothing since. What's the issue? Why no communication?
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Claire Morris
(@ClaireJMorris) reported
from
Stockport, England
@santanderuk could you please get more people on your phones, I've tried to speak to someone 3 times this morning, spent I've 45 minutes on hold. Luckily I'm not one of your customers who need urgent help, you need to do better #CostOfLivingCrisis
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dh14162
(@dh14162) reported
@santanderuk absolutely the worst customer experience. Your eSaver account is happy to take money in but when withdrawing money it blocked my account. 2hrs on the phone and then security tries to execute the transaction over the phone and it's reblocked account! Ops now needed!
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bruce b
(@bruciebreferee) reported
@santanderuk you have 1 Branch in the city where your head office is based. It closes at 3pm. All other banks around open Trying to unlock a frozen account. You are to customer service what Dr Crippen was to marriage guidance. #soontobeexcustomer
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Huda Syed
(@alaaps) reported
Never use @santanderuk @santanderukhelp!! I'm trying to make a simple balance transfer. Which has been rejected by fraud department 3 times, then cleared by fraud department 3 times and the transfer attempted 4 times!! No on in the bank can help me or propose a solution.
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198kHz
(@198kHz) reported
@Rachelle_Hulme @santanderuk Which? have reported on this - there is a clickable link in the email, which no doubt doesn't go to the Santander site.
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holly
(@Holymumma) reported
@santanderuk utterly appalled with your phone line. 30 mins to get through and make a large payment, then line went dead. No one called back. Now another 30 min wait been locked out my account , robot can’t help and no one picks up. What a joke . Is there any number I can call?
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